Allanah Hulbert
Hotel from hell
Just got home from 11 nights of sleeplessness and solid beds.
We went as a family of 6, 3 rooms and we were surrounded by 30 unsupervised 14 year old who were running around, screaming and shouting until 4am for 4 nights, reported at the the front desk who did nothing about it at all, called security at 3am one morning because they were partying in the adjoining room which have paper thin walls. We were told they're only here for a few more nights and to just deal with it.
Spoke to the hotel manager who just gave us 6 free cocktail vouchers, 2 of our group are non drinkers.
The beds are absolutely solid and we probably would have had a better sleep on the very few unreserved sunbeds outside.
This hotel is advertised as a pretty quiet hotel, that is not the case, while we were there, there was 4 stag nights, 3 groups of 30+ children ages 14-16, and many many parties out by the pool until early hours.
The sleepless night's ruined everyone's holiday because we were all so tired after having no peace.
The key cards only work for a few days at a time and you have to go down to reception to get them to activate it once again.
Cleaners did a good job of keeping the rooms tidy, however they are partial to leaving doors open, leaving your belongings fair game to everyone, and the young groups were trying people's doors often.
And to top it all off, we asked reception to order us a large taxi for us all to get to the airport which we were refused unless we have someone who is disabled in our group, which we do. Was then told they will order us 2 small taxis and she only ordered one, leaving half our family waiting for a taxi that was never booked and the other half were at the airport.
Don't waste your money, go to the bali a
frazer man
Excellent location geographically, with sea views above 5th floor, be warned, it’s a step climb from the beach. Amazing front of house, catering and cleaning staff. Great facilities for the money, this hotel has a winning formula.
Francesca Girone
We're having a fantastic stay here. Buffet breakfast is superb, fantastic selection and never runs out. Room excellent. Only minor complaints...bit noisy early morning with the bins collection, lots of sound of glass bottles and banging which could be heard from 4th floor. Cleaning of our room was a bit substandard ( but not terrible). Staff excellent, great facilities.
Sue S
Just returned from a few days away and we absolutely LOVED our stay here.
The hotel is lovely and is situated on what the locals call Cardiac Hill.
It's quite a walk up from the beach and anyone with mobility problems probably would struggle, there is a shop half way up though which makes an excellent pit stop for a breather.
We had a deluxe balcony room and it was lovely, bright and airy.
The room has a small fridge which is very handy for keeping your bottles of San Miguel cool and also tea making facilities, you can get extra tea bags, coffee etc from the breakfast buffet in the mornings.
Now the important bit....food...
Wow!!!!!
It's absolutely fabulous!!!!
We had half board as it came as part of our package and oh boy we were so happy we did!
Breakfast is superb, plenty of fresh fruit, yoghurt, cereal, freshly made pancakes, and everything you need to create a full English brekky.
It's all buffet style so you just go up and help yourself.
It's the same in the evening, once again the choice is fabulous and they have themed nights so there was a variety of Chinese, Indian, Italian and Moroccan food whilst we were there.
One thing I must comment on is the dining room staff.
They are all ABSOLUTELY amazing and work so incredibly hard to keep the dining room clean and running smoothly.
Please keep an eye out for Cruz, she is an absolute gem and she goes out of her way to make you feel welcome.
We celebrated our 25th Wedding Anniversary whilst we were there and Cruz presented us with a complimentary miniature bottle of bubbly which was so lovely of her ❤️
If you are looking for a clean hotel with fabulous staff and amazing food in a wonderful location then look no further.
We absolutely loved our stay here and will definitely be returning.
Thank you to everyone at The San Fermin for making our break away so amazing.
Another thing to mention is that we got a taxi from the airport, you can't miss them, turn right when you leave the main departure doors.
Cost us just under 24 Euros, so much cheaper than paying for a coach transfer and it only took 20 minutes!
Mike Hailfire Johnston
Possibly the best value hotel I've ever stopped in.
While the rooms are small and storage not the best... This was my only nitpick.
Its VERY clean. Loads of sunbeds, pool area is nice. The bar is cheaper than most bars in the area.
The food shocked me most. I wasn't expecting much, but it really was good, and I'm a seriously picky eater.