Renzo DUBUS
Let's say you want five star service and you don't want to go to Bali. Come here this plays gives you practically the same experience without flying that far. This place is is incredible and the service is right up there with the best hotels of the world.
Sarah Martinez
Wonderful hotel. We stayed here with our 2 children. The downside for us is that we had 2 connecting family rooms but which were both double beds and my 16 year old daughter did not wish to share a bed with her 7 year old brother so this was a huge problem for us. The gardens and pools are beautiful but we didn't find the pools very child friendly for young children as they were quite deep. My 7 year old loved the games room though. The breakfast buffet was wonderful and all the hotel staff were lovely. The restaurants we found were very over priced though.
Sophia Bailey-Larsen
I've visited this hotel many times over the years and it is our family favorite, especially with a 5 year old child. There's easy access to Terra Mítica and Terra Natura if you want some excitement but the hotel has enough to do, it's a good place if you want some peace.
The kids club is awesome with daily activities and a playground. The food is outstanding with different themed buffets daily as well as set menu restaurants. The rooms are luxuriously furnished, with wonderful views and I've stayed in most of the rooms including the suites. The kids pool is heated, there's also an indoor spa but it's adults only.
There's no low points, (except that now I measure the level of service against every other hotel and they don't compare)
Tips : In the summer months, upgrade your room so you get access to the VIP areas as it can be very crowded. VIP has poolside bar service, private breakfast room and many other extras you won't normally receive.
Jose Luis
The resort is very nice with refined gardens, you will feel you are in the forest as there is a lot of vegetation.
Service I don't feel is up to the stars of the hotel, especially in the bars and restaurants inside, they 🫸🫷 wai a lot and feels awkward to me.
I missed having flip flops or a bathrobe for use in the garden, like hotels in southeast Asia do.
Also, the Asian food is far from how it should be, gyozas and noddles feel like from the supermarket and heated badly.
Neil Downey
I cant make my mind up if its 4 star or 5 star … ok so its a 4 star review - hotel and grounds absolutely lovely, keep doing what your doing - drinks prices steep, 3 Vodka Redbulls €71 wow! 😮