D'Ann Smith
Absolutely the BEST!! Our second time visiting the Punta Cana Princess “adults only” all-inclusive resort & we will be back again!!! Hats off to the entire staff for making my birthday vacation Amazing! I can’t say enough about the excellence of customer service. They go above and beyond to accommodate their guests! It’s the perfect amount of entertainment, the food & drinks are wonderful, the beach is my absolute favorite for that breathtaking tequila sunrise. The grounds are gorgeous & well groomed! I really enjoyed my Spa salon experiences. And the couples massages are incredible! This place has my heart & I’m already planning my next visit! Love to ALL!!
Jessica Widdup
Ericarmen was amazing for around the pool entertainment. I have nothing but great things to say about my entire experience. Everything is in walking distance, the beach is absolutely stunning. All service was amazing. Very accommodating. Can’t wait to come back and I’m only half way through my vacation! All of the food has also been wonderful. The buffet is wonderful, steakhouse is so delicious. And all bars are so nice & great service. One suggestion - TIP YOUR SERVERS, ENTERTAINMENT. They are working to make your experience better. So let them know they are doing a great job.
Kim Scafini
If you like sub par food, bad service, and harassing beach vendors, this is the place for you! My trip began with sand in my unchanged (and stained) bed sheets and reception informing me they would provide clean sheets the next day, which is completely unacceptable and unsanitary. I experienced beach vendors waking me up from a nap or disturbing a book to sell jewelry, clothes, excursions…even invading my space by sitting on my lounge chair. Also, the towel stand opens at 9 am which is too late and it’s one towel per person.
It was also in agreement among many guests that the food selection/quality was poor. In fact, I left Italian buffet night (I’m not the only one). Many labels said “assorted meats, assorted cheeses, etc” and no one was able to provide an answer as to what they were bc of limited English. It would be extremely helpful to know this for allergy reasons. At meals I had to ask multiple times before receiving coffee and water as I noticed that the focus of the (rather unhappy) employees was cleaning up rather than providing better guest service. And, day after day I witnessed an employee dump my FULL drink next to my lounge chair while I was in the water, which is beyond annoying.
In addition, my showers were boarder line chilly with poor water pressure which was consistent with the experience of the other guests I spoke to. Some had changed rooms because of this issue.
At night, I experienced a few male employees telling me to give them my phone. I hope it was something innocent but I had to firmly say NO before they left me alone. For what reason, I have no idea, but I’m not willingly handing my phone to anyone!!! That was concerning.
Overall, I was disappointed. This is an honest review and I understand others may have a different experience, but unfortunately this was mine.
And, I did make a complaint to guest services about the sand in my bed sheets (and the response from reception) and the very nice man documented my complaint but I never heard back from a manager. Until this review most likely.
There are many resorts from which to choose and my recommendation is to try another. Wherever you choose to stay in Punta Cana, the scenery and beach are beautiful, but it’s the resort, service, and experience you’re paying for. For me, I wish I paid extra to stay elsewhere for a better experience.
Anatoli Kurtsevich
The resort is overrated. I don’t know why people give it such a good rating. It was probably good 10 years ago. Not anymore. It’s very outdated, feels like the owners just want to run it to the ground and build a new one once it stops making money.
Rooms are terrible. Useless loud A/C. Dirty bathrooms. Hard uncomfortable bed. Moldy smell.
Restaurants are very mediocre. House wine is terrible (that’s the only one included). Not all restaurants open every night. Buffet for breakfast and lunch have very limited choice of food.
There’s no entertainment at the resort. Only single bar that is supposedly open 24hrs. That’s it. If you are younger than 40, maybe even 50, don’t go there as you will be bored to death. You’d think you want just to have a relaxing vacation, it won’t be relaxing as it’s hard to relax when you can’t get a good night of sleep because how terrible the rooms are.
They allow some “vendors” to come and sell you things. It’s a red flag. Who doesn’t want to pay a lot of money to come to a resort and then get harassed into buying some cigars and decorative things at $50 a piece.
The staff are friendly, but most of them don’t speak English at all. Still, the staff is the best thing the resort has to offer.
julia brown
Having an amazing time here for my birthday.
Staff are amazing and work so hard.
Felix is awesome and always happy to help.
Rooms lovely, location is amazing, food is of a good standard.
I have no bad comments for this hotel, all has been good. Would return.