Allen Torovski
I am not into leaving reviews, but I had to for this resort because the amazing experience we had. This was our first time in Orlando and staying in this resort made our vacation flawless. This hotel/resort is one of the cleanest places we stayed in (we are very picky about how clean a place is). We stayed for 4 nights. This resort is very clean and has an amazing staff. So many food choices from breakfast to lunch to dinner. The food is very tasty. I loved the honey garlic chicken with rice and broccoli. Cheese danish was amazing. The location is very convenient. We loved the free cost shuttle service to City Walk. We stayed in the 2 bedroom suite w/ pool view. Very spacious suite with an amazing view. We will definitely come back to this resort. Great service! Thank you!
LaKesha Carson
The hotel was really nice I loved the fact that they had food options and a gift shop right in the hotel. The checkout process was great as well. I was able to send a simple text at the end of my stay and just walk out. I love that they personalized the room keys for each person in the room. The buses that take you to and from the hotel are also so helpful and convenient. I absolutely love that I didn’t have to worry about getting around.
Cons of the hotel. Food and drink prices are crazy. We had to DoorDash a case of water to the hotel because it was $6 a bottle. The smoking area in the breezeway to tower two needs to be moved away from the hotel or at the back. Who wants to smell cigarettes walking to their rooms. The restrooms are very very small. I feel like a curtain covering the are leading into the main room would help. The sink is on the outside of the bathroom and it just the toilet and shower, but it’s super small in there. Overall the hotel was nice and we had a ball. I just would bring my own snacks and drinks next time to save a little more money.
Stephanie Schwiebert
Great resort! Love the that there's a bus to take you to Universal. The rooms are good, pretty clean, I do wear socks around the room but I do that anywhere. The beds are hard, definitely didn't like that. The people there are so nice and really helpful. The cafeteria style restaurant is awesome, with so many options you don't need to eat elsewhere. The only thing i suggest is bring yourself soda or waters because there are sensors on the cups so you only get refills for an hour or you buy a souvenir cup. It can get pricey. There are 2 bars, one poolside and one inside and of course Starbucks. Overall well worth it if going to Universal. You won't regret your stay!!
Laura Osmond
Hotel staff were great. Food in the hotel restaurant/food court was really good and a fair price.
There was only one working elevator in tower two so that made coming and going pretty hectic when everyone was going at the same time in the early morning for the parks.
Bus transportation to and from city walk/the parks was great.
Pool areas were really nice and clean, I do wish there was food offered at the pool bar though.
Recommendation to management to replace carpet near entrance in tower 2, as it is very dirty/stained and make a poor first impression when heading to your room.
Would recommend for families and friend trips to Universal.
Ryan Cammaert
Overall our stay was excellent, the hotel was very conveniently located close to the parks and the bus system is very efficient. I knocked my rating down one star (I would have gone 4.5 stars) as we had limited hot water available during our stay. Otherwise, the rooms were spacious, very clean and mostly quiet (considering it's a hotel full of families!).
I wouldn't hesitate to recommend this hotel to anyone.