Hajar Almatrooshi
⭐️⭐️⭐️⭐️⭐️
From the very first step into the hotel, you can feel how much they care about their guests. When we arrived, our room was not ready yet since check-in time is at 3 PM, but I would like to sincerely thank the front desk staff, especially Tashan, for his kindness and professional attitude.
The room was very beautiful and spotless. Breakfast and lunch were both delicious with a great variety. The swimming pools were extremely clean and absolutely lovely. They even have private cabanas by the pool, but make sure to reserve them at least one day in advance.
The gym facilities were outstanding, offering both indoor and outdoor areas, which made the workout experience even better.
Most importantly, I would like to thank the entire team for making our anniversary celebration truly special and memorable.
In general, all the staff were wonderful, always welcoming us with a smile and genuine hospitality. I highly recommend booking an ocean-view room and not missing the magical sunset view.
D_JS
The rooms were really nice and spacious. Room service was unfortunately not up to par with having to wait for 35mins for an Ice Bucket and 2 phone call chasers.
The receptionist made up for the service recovery the next day upon check out, so that was well recovered.
The pool and beach was really nice and looked after.
Location is suitable for those who want to be far from the city and purely want to use all the resort facilities and its immediate surrounding hotel and water parks
Tasha Emily
The hotel is nice and good looking, nice to walk through and the pool areas are amazing, with multiple pools, adults only and kids areas where there are many small pools. The rooms are excellent andthe food is OK. We were half board and ate at the buffet restaurant (best to get your moneys worth) and the Italian (would only visit once as the menu has little choice, but my pasta was nice)
The service of everyone working there is amazing and the staff were always willing to help. However, In the evenings the hotel is very boring, there are no entertainment programs, and there is very little going on in the hotel. It’s good if you have kids during the day but at night I don’t know what you would do with them as there is literally nothing going on, and even the TV doesn’t have many channels. There’s nothing around to explore if you go outside, as the palm is mostly just hotels, no bars or places to go. It’s a shame as we spent more money than our previous hotel, hoping for more luxury and more for our money, but we wish we stayed at our previous hotel (NH collection)
Alghazali Taha
The main issue during our stay was with the initial room we were given. Unfortunately, the carpet between the two single beds had a strong, unpleasant smell ”animal urine”, which made the room uncomfortable, it took us too long to understand where is the smell coming from after we discovered that pets are allowed which is fine with us however I think different attention needs to be taken into consideration for guests with pets. After reporting this, the hotel staff acted promptly and provided us with a different room, which we truly appreciated. However, the process of packing and unpacking our belongings to move rooms was inconvenient and slightly disrupted our experience.
Additionally, our reservation was clearly for three people, but the room was initially set up for only two. We had to request extra amenities and items, which we believe should have been prepared in advance.
Aside from these issues, the rest of our stay was great. The housekeeping, restaurant, and parking staff were exceptionally friendly, professional, and responsive, which made us feel welcomed throughout. The amenities provided by the hotel were also very good and met our expectations.
With a bit more attention to room maintenance and ensuring reservations are properly arranged before arrival, the overall experience could have been perfect.
Anastasiya Bialova
W Dubai – The Palm is vibrant and full of energy, yet relaxing if you're looking to have a good time with kids. It's a unique mix — stylish and futuristic, but still welcoming and comfortable.
The corridors honestly make you feel like you’re walking through a spaceship… or maybe a really cool cinema 😁. It adds a fun, imaginative twist that both adults and kids can appreciate.
Rooms are spacious, well-kept, and thoughtfully designed. Everything feels fresh and high-quality. Service is on point too — friendly and efficient without being over the top.
10/10 from us. Highly recommend, whether you're coming with family or just want something a little out of the ordinary
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