shweta mhetar
The hotel is located very far away from any restaurant and supermarket nothing in proximity of 20 minutes walking distance. Can't go out without the car. The reception staff was very friendly and polite.
breakfast menu just the same and no changes quite boring. Dinner menu not many options and quite expensive.
Rooms were good quite a classic decor.
Housekeeping needs a lot of improvement because the room wasn't being cleaned properly. The hair and sand was just there on the floor for all the 7 days that we were there. They have large pool and kids pool hence a family friendly place. Every night they have activities for the kids and families which is fun. The property has kids play room and also a park. Overall a nice stay
dear.lorrie
To begin with, I never wanted to write this. But now, coming from the reception, I feel like I have to. First thing first, the room we were assigned was infested with ants. After reporting this issue, we were moved to a second room, which unfortunately, was not properly cleaned. We requested housekeeping to address the cleanliness issue, but when they came, they made the bed and I guess…that’s all. (I will attach a picture with the bathroom window, that’s been sitting there for quite a while. I won’t attach photos with the remaining toenails on the floor and so on.)
Additionally, we needed an iron, but were informed that there were no irons available at the hotel, which was very inconvenient. We were told this was due to safety reasons, yet there was no alternative space provided for ironing, such as a designated ironing room. The laundry service offered returns clothes only the next day, which is not helpful if you have an important meeting or event and need pressed clothes urgently.
Moreover, the level of English spoken by the staff was very poor, which made communication difficult and frustrating. The check-in process was extremely slow, leading to a long line forming behind us. This, combined with the lack of responsiveness and overall attitude of the staff, made for a very unpleasant stay.
Although I initially said I wouldn’t write a review about our experience, I now feel compelled to do so due to the unprofessional and disappointing attitude we encountered.
The only positive aspect of our stay was the entertainment team, who were fantastic and very engaging.
I hope you take this feedback seriously, your place has a tremendous potential but still there’s a lot of work to be done.
Juju
It is a 3 stars hotel disguised as a 4 stars. The food is not great, the breakfast items are industrial. Not a single local produce in sight... Where are the local cheeses? The chorizos? Everything is highly processed and lacks any sort of taste.
It is a kids friendly hotel with tons of activities for them which is great for families.
The swimming pool is gorgeous. The direct access to the beach at the back of the hotel is a luxury not a lot have in algarve.
The beds are absolutely awful. The mstrss seemed be wrapped in plastic which makes it super uncomfortable and very loud.
The staff is very kind and helpful.
The mosquito situation is not being delt with. We got distroid these little killers.
Had a decent stay overall. I don't understand how this is rated 4 stars and will not be recommending this place.
Semund Simensen
Lovely and historical location with both indoor and outdoor pool. Spa included in the hotel price. Issues with the air condition, even after they sent a technician ended up with open windows and mosquitoes. Toddlers cot confirmed by mail did not arrived before following up late in the evening. A la carte dinner experience was strange with late service which ended up with the restaurant closing before desert. No one came by check how we weee doing and lot possible to order more drinks. and a lot of noise from the bar.
Jimmy A
Located with easy access to the amazing beaches of ilha de tavira and a few kilometres away from town this hotel has a very calm location in near nature. Rooms are spacious and clean.
Staff do an excellent job at front desk. Breakfast is plentiful. Pool area is large and well maintained with plenty of sun beds.
My Booking
