Emmitt Lehman
Wouldn’t have stayed anywhere else in Mallorca. The staff were extremely friendly AND helpful. From the moment we stepped through the doors we felt welcomed. The views from our room were extraordinary. The services the hotel provided were fantastic and we definitely took advantage of them such as the pool and breakfast buffet. Tons of restaurants near by, as well as, a 1 minute walk to the beach! If I ever get the opportunity to come back to Mallorca, Portofino will be my choice 10/10!!!!!!
Melissa Blenner
Beautiful hotel! Couldn’t ask for a better location either. We were less than a 5 minute walk to the beach. Within walking distance of many restaurants as well. My husband booked this hotel for our trip to Mallorca, so I didn’t know where we would be staying. When we arrived, I was amazed! Our room on the fourth floor in the second building had a beautiful view of the beach and water! The staff were so friendly! They booked us several taxis when needed. The breakfast was great as well!
If we ever get the chance to come back, we would definitely stay here!
David K
I arrived at the hotel at 11:30 PM on a Sunday night, only to realize I had mistakenly booked for Monday night instead. My error which I accept completely. Fortunately, the receptionist informed me there was plenty of availability that night and kindly offered me a room. While he was sympathetic to my genuine mistake, he explained that I would need to authorize my credit card for the stay, as only the hotel manager in the morning had the authority to approve any exchange. As I had booked directly, a transfer of my original booking should not be a problem.
The next morning, when I spoke to a different receptionist, I was told I could not receive a refund because my booking had prevented them from selling a room on Monday night. This was clearly untrue, as the hotel had ample availability that day. I pointed out that the hotel was actually in a better position to sell a room at 9:00 AM than the one I had actually taken at 11:30 PM, and since the cleaning and laundry costs were the same, the hotel had not suffered any loss due to my error. Despite this, the receptionist was extremely rude and refused to let me speak with the manager.
The takeaway from my experience is this: if you expect basic decency, understanding, and good customer service, this is not the place to stay. Additionally, the rooms are outdated, reminiscent of a 1980s Travelodge. For a similar price, I recommend the Melia in Palma Bay, which offers nicer accommodations, better facilities, and far superior customer service. It is also much closer to the nice areas of Molinar and Portixol.
Harshil Patel
The place was very nice. The Staff were friendly and accommodating. The Pool area wasn't large but was nice and clean. The room I stayed was on the small side but the view of the beach and access to a balcony did help. The bathroom was spacious and tidy. The room came with a fridge which was useful and the fridge came with free water which was a nice touch. WiFi connection was decent not the fastest but enough for social media and checking emails. The location being close to the beach was also convenient. Overall I. had a good stay and would use the place again.
Shaun Calendar
good location and very quiet, close to bus stop to go into palma. pool is nice and quiet and bar is okay, but quite expensive. rooms very basic and more like 2 star quality
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