Reece Culpeper
I managed to see the entrance, the foyer and the pool area. I didn't like any of them and I cant recall one thing within this hotel in my brief stint I was there which would give me any promise this it would improve through out the hotel.
As you enter through the old rickety wooden gate into the 'yard' you will already have a feeling that the stay here isn't going to be great. Through the old front wooded main entrance into a dark and dreary foyer area surrounded by old brown leather recliners you will not be greeted with a beverage but with an unprofessional receptionist. The receptionist while you booking you in will have multiple conversations with other people as they pass and completely ignore you all whilst you are checking in.
At this stage, after peeling myself of the recliner while still waiting to check in, I ventured into the 'pool' area to have a look around. It's certainly a pool and its in an area however its not an area you would enjoy spending time and look to relax. More prison court yard with a hole in the ground filled with water.
At this point, we decided to check out albeit we still wasn't checked in and after being refunded for the tourist tax, which to confirm we were incorrectly over charged for requested for a refund and a taxi to leave. The refund I was told to take it up with booking.com. 15minutes later as the taxi arrived and the bell boy done a deal with the taxi driver we was on our way.
As the saga continues regarding the refund (I was being polite to the hotel before this stage and explained I booked the wrong hotel in error, which I booked that day) HOWEVER due to the fact the hotel continue to ignore my request for a refund and haven't even acknowledged my message/email a week later I thought it would be easier to provide genuine feedback and honest review for other people traveling to the hotel.
I was fortunate to stay at another hotel however if I had to spend my holiday at this hotel I would have been so unhappy counting down the days until I flew home. The photos on the site do not look anything like it, don't spoil your holiday/break.
chan c
ABSOLUTELY DISGUSTING DO NOT STAY HERE!!
Me and my partner came to stay at this 1 star hotel , because that’s what is really should be absolutely dreadful and dirty . as we arrived to the old dusty building , the reception staff was RUDE . Room was dirty blood on sheets , stains on walls dirty cups plates ,flys everywhere !!! all over the food in the food hall and cold . we also had to buy drinks as this was the only way to get any service at times bearing in mind i booked all inclusive. leaving the hotel i was hit with all different charges and even told to pay for drinks i already paid for i chose not to argue and just paid to be told by reception staff that the bar staff were actually charging me double per drink(180MAD)equivalent to about £15 !!. they didn’t want to refund us ! also the toilet and stains all over it they don’t change the sheets . towels were dirty even when we called for new ones still dirty flys in cups it’s just too much to say about my experience at this dirty place also the lights in the hall way it’s like something out of a scary movie , they don’t automatically come on so it’s very dark very dark like someone could be waiting for you in the hallway and you would see . very unsafe please do not stay they need to close the whole Place DOWN !! HEALTH hazard ⚠️
Nadine Jeffrey
The worst Hotel I have ever stayed in. For a 5 star, there is no wifi throughout the hotel.
The room was very dirty on arrival ( the room was never clean unless you complain to the manager and still then the room never got done.)
Some staff was very friendly.
The room was very small for 3 people to stay in.
Don't let me start about the food/food area When tabel cloths was dirty, The staff just flip over the cloths instead of taken it off and putting it to wash.
Overall this was the worst hotel I have ever stay in. It should be a 2 star.
Reju Emmanuel
One of the worst hotels I’ve stayed at.
There was no cleaning, no air-conditioning, and no Wi-Fi throughout our stay. Despite complaining multiple times, nothing was done. The room was not properly cleaned, and the staff seemed inexperienced and untrained. The food was terrible, especially the hot drinks — the staff had no idea how to prepare them.
Although it’s rated as a 2-star hotel, the experience felt even worse.
Trip type: Holiday · Couple
Rooms: 1/5
Service: 1/5
Location: 1/5
Room: Air conditioning didn’t work. Complained several times, but no action was taken. No Wi-Fi in the room.
Nearby activities: The market is around 6 km away — not convenient at all.
Safety: Very poor.
Walkability: Not a good location for couples or walking around.
Food and drinks: Very bad quality. Staff are not trained, especially when it come
Adriano Pinto
Far away form the city center, good luck to get back from the city center to that hotel by taxi, prepare your wallet you will get scam all the time. The room was pretty good! I had a big balcony, the toilets were pretty good for Morocco.
My Booking
