maddy finch
Avoid at All Costs – Ruined Our Holiday.
We had to cut our trip short by four days and book emergency flights home due to bed bugs and an allergic reaction to the bites. This hotel is filthy, rundown, and absolutely not what it advertises.
Everything from the rooms to the pool was in a shocking state. Cracked tiles around the pool had moss growing from them, and the room was filled with broken furniture and grimy surfaces. The buffet was a complete joke — the food was barely edible and extremely limited, with hygiene that left much to be desired.
Evening entertainment was like something you'd expect from a knockoff butlins kids show— cheap, disorganized, and embarrassing. It felt more like a bad stag do than a family holiday, with rowdy groups partying and openly doing drugs in the hallways until 3am every night.
The only saving grace of the place was the reception staff — genuinely kind, helpful, and clearly trying their best despite the situation. They were apologetic and understanding when we voiced our concerns, but there’s only so much they can do when the entire hotel is in such poor condition.
This is not a family-friendly resort and I would strongly advise anyone considering this hotel to look elsewhere. We’ve never had to leave a holiday early before, and I wouldn’t wish this experience on anyone.
Rainbowcatsixx
This place is good yet not so good at the same time! First of all they have awesome activities for kids and a great pool! A restaurant, bars, lovely tennis courts and ect. It's location is in-between of the old town and the new town which is quite helpful!! Now, the rooms had: mold, a cockroach, ants on the sink, and a dead moth!!! And certain seats at the pool cost €10 no FOR A DAY!!!The service was good but the living space was not so much! 3/5. Thank you for still having us though!!!
Heather Howells
The hotel is very large. Reception were very friendly and helpful.
We had a self catering apartment situated at the front of the hotel. It was very spacious and clean. Yes it was dated but had everything you needed. I was impressed with the size and lots of storage space with two large bathrooms which had bath and showers.
The only negative was as it is on the main road it was very busy with loud traffic and music during the night and early hours.
The hotel had one outdoor pool which was small considering the size of the hotel. We stayed at Easter and they ran out of sunbeds beside the pool. The ones on grass you have to pay for. There are tiles missing in the pool floor so be careful you do not cut your feet.
The indoor pool was Unfortunately very dirty.
The pool was murky and sunbeds, floor tiles were very mouldy and dirty. Holes in the walls.
You have to wear swimming caps as well which are expensive to buy from the hotel shop. The main pool lady was extremely rude and her people skills need great improvement.
All other staff were very nice and helpful.
I doubt I would stay there again.
Kerys Williams
I'm a travel agent and travel a lot with my job.
Other reviews are correct it's more of a basic 3*, rather than a 4*. I believe the rating is from the old rating, where the ratings were based on what they offer a customer, which have now changed since TripAdvisor.
Back in the day, you can see that this was a really good hotel. But very little has been done to it since, with its up keep and moderation.
✈️If you like your holidays based on staying at your hotel on an all inclusive. I don't think this is the hotel for you. The facilities are nothing compared to modern day 4* all inclusive hotels,
✈️If you are someone who just uses the hotel as a base. This is great, as the kitchen is basic but enough for what you need and a large supermarket and fast food options just a short walk away. Beach and old town Albufeira is about a 10minute walk down hill.
TIP) For about six Euros all day use, there is the tourist train. Pick up a short walk away and it's good for getting around. Takes you to the beach area and another 4 points. Great if you are trying to save time if on a short trip.
Janice Cummins
Nice and clean hotel but old fashioned. Needs updating, Otherwise lovely. Food in hotel bar was not nice, would avoid. Breakfast however in Oh La Late at the front of the hotel was beautiful in presentation and taste.
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