M Winfield
This.is not a 4 star hotel. Its dated in areas but in terms of location its perfect. The hotel is great for those wanting to wander down to the Old Town and as a group of 16 Golfers it suited what we needed.
Evening entertainment was aimed at Kids but we weren't looking for that.
A 1 bedroom apartment gives you the extra.space.you need including a kitchen.
Pool area is again dated but with the bar and ice cream counter, is more than.passable for those looking for a long weekend bolthole.
Ignore the 1 star reviews, it's much better than that.
Andrea Jones
Looks nice from the outside but well dated inside. Rooms spacious but so out dated and in serious need of makeover beds very uncomfortable . Staff on reception not interested in helping you. Pool area was shocking. Diving board had the green covering peeling away. Same as the bridge to cross over. very weird high blue steps tiles missing in pool sand and other rubbish also in pool. Actual Pool bar in the pool closed but other bar was open. Poor service on all inclusive staff were like they didnt want to be their as it said you could have cocktails by Pool but they only served us once with them. Most of coverage at top of where u could sunbath was ripped or there was none at all. And what a rip off to have to pay for grey beds and umbrellas the only good thing was the gym. The restaurant food was terrible not worth an all inclusive price. Thank god for the onsite spar shop
amps187
Honest review here. Hotel is shockingly bad. The rooms look like they haven’t been decorated since the 50’s, the food looks like slop in the buffet area, my room was dirtier when the cleaner left, somehow nail clippings were all over my floor after she washed it (I never clipped my nails) If you like an early wake up call here is perfect for you, the cleaners will start a deep clean of an empty room at 6:45am……sounds like they’re dragging the furniture around the room for 2hrs. This happened 3 times, once above us and once on either side of us. The pool area has very little sunbeds for the size of the hotel. There is however ones you can rent. Only cash payments at the pool area (great way to dodge the tax man) who brings cash to a swimming pool..?? The rooms look nothing like the photos online so prepare yourself for disappointment. Self catering room, knobs missing from oven, numbers missing from hob, dishes from the 50’s, cutlery looks like it was used to dig a tunnel out of prison, blankets look like you took them with you from said prison.
It’s not too late to book somewhere else and save yourself the agony of dealing with this mess of a hotel. One, maybe 2 star hotel at best. I’ve stayed in a 2 star hotel in Marrakesh that was better than here…..if you know Morocco, you know what I mean
The A/C is probably the only good thing about this hotel, room is nice and cold
Caroline Kennedy
Just back from a week's holiday at this hotel and never again ( too much hassle to move hotels). Rooms weren't cleaned properly, hairs on bed sheets, stains on pillow cases and towels, toothpaste marks and hairs in sink, stains on mirrors and walls, sockets didn't look safe enough to use. Rooms are very outdated. Was going down stairs to complain and met a cleaner who said she would sort it. She kept blaming everything on the laundry and cleaned our mirrors and sinks with one of our hand towels!!! Staff at reception are like robots programmed to say " sorry and I'll report the issue" who they report to would love to know!!!
Pool area is an accident waiting to happen. Cracked and broken tiles, ladder in pool extremely loose, carpet area for diving into pool loose and crumpled up so very easy to trip. You have to pay for grey loungers at pool ffs!!!! Like seriously!!! And the staff make sure you do pay!!!! Bought 2 bottles of water at pool.bar and went back up to get another drink and ice for the water and was refused the ice!!! I even offered the barman €2 for 1 ice cube and he still refused!!! Went to the robots at reception and said they would report my complaint and that I could get ice in main bar and take to pool. Went to main bar and was told I would have to pay €1.50 for a glass of ice!!!!!! This hotel has great potential but is lacking a bit of tlc. The staff seem very used to complaints and get paid so why should they care. When checking out the man at reception took.my key and walked back into the back office before i could even tell him what i thought of my experience in this so called 5 star hotel.
Shame on love holidays for recommending this hotel and shame on the owner of this hotel. Does the owner or manager not read these reviews or care?
Jemma Pye
NEVER EVER coming again! Booked all inclusive you get one tiny section of food each day. All inclusive drinks are just soft drinks, lager, wine and local Vodka, gin and rum. They have a crepe and waffle bar, but dont actually server them 😏Worst part is there are cockroaches in the corridors and rooms i got bit off one in the night- pic posted for proof!! Air con didnt work i had to tell them and when someone come to fix it my son had gone up to the room and got told to get out and he shouldn't be in there! I made it clear i was not happy of someone speaking to my son like that. Definitely wouldn't recommend this place unless you dont care where you sleep or what infests you!