Nala Carr
Absolutely disgraceful. The hotel itself not too bad, but the staff have knocked me sick with the lack of compassion they hold.
Yesterday my father passed away in this hotel in a very brutal, traumatic way. He was there with my mum and his 2 children age 12 and 10. When it happened my mum panicked and ran to the front desk begging staff to come to her room to help her. The staff looked at her as if she was stupid for being so worked up and told her "well im not medical". SO WHAT if you are not medical, if you have a heart and someone is pleading for your help whilst there is a literal death going on in your hotel you HELP in ANY way you can even if that's just to offer emotional support. No one asked if they were OK, everyone kept just walking past them whilst they were sat outside the room screaming and crying, not asking if they need anything, no offer of a glass of water or a blanket because they were cold. Nothing. The medical staff that came were amazing, but the hotel staff were treating my family as if they were dirt and like they were bad people for being so upset about this HORRIFIC incident just happening infront of them.
I understand when booking this hotel you arent going to be considering how they deal with a death, but im just letting you know how much the staff at this hotel DO NOT CARE about PEOPLE in the slightest.
Absolutely sick to my stomach at how my family were treated. Disgusting.
Agnieszka J
Nice staff, especially cleaning Ladies.
Great place for kids as playground and shallow indoor pool.
Lovely location, very close to Continente Shop.
But not sure about cleanliness (hair in the pool and something bit me during sleep)
Andrea Jones
Looks nice from the outside but well dated inside. Rooms spacious but so out dated and in serious need of makeover beds very uncomfortable . Staff on reception not interested in helping you. Pool area was shocking. Diving board had the green covering peeling away. Same as the bridge to cross over. very weird high blue steps tiles missing in pool sand and other rubbish also in pool. Actual Pool bar in the pool closed but other bar was open. Poor service on all inclusive staff were like they didnt want to be their as it said you could have cocktails by Pool but they only served us once with them. Most of coverage at top of where u could sunbath was ripped or there was none at all. And what a rip off to have to pay for grey beds and umbrellas the only good thing was the gym. The restaurant food was terrible not worth an all inclusive price. Thank god for the onsite spar shop
Robert Johnson
The hotel is a little dated but it's still a lovely place to stay. The room was absolutely massive. The pool was cold and some of the carpet was coming up near it. Still a good hotel though.
amps187
Honest review here. Hotel is shockingly bad. The rooms look like they haven’t been decorated since the 50’s, the food looks like slop in the buffet area, my room was dirtier when the cleaner left, somehow nail clippings were all over my floor after she washed it (I never clipped my nails) If you like an early wake up call here is perfect for you, the cleaners will start a deep clean of an empty room at 6:45am……sounds like they’re dragging the furniture around the room for 2hrs. This happened 3 times, once above us and once on either side of us. The pool area has very little sunbeds for the size of the hotel. There is however ones you can rent. Only cash payments at the pool area (great way to dodge the tax man) who brings cash to a swimming pool..?? The rooms look nothing like the photos online so prepare yourself for disappointment. Self catering room, knobs missing from oven, numbers missing from hob, dishes from the 50’s, cutlery looks like it was used to dig a tunnel out of prison, blankets look like you took them with you from said prison.
It’s not too late to book somewhere else and save yourself the agony of dealing with this mess of a hotel. One, maybe 2 star hotel at best. I’ve stayed in a 2 star hotel in Marrakesh that was better than here…..if you know Morocco, you know what I mean
The A/C is probably the only good thing about this hotel, room is nice and cold
My Booking
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