Norbertas Ju
The hotel’s location, featuring a private and well-maintained beach, is a significant advantage and a highlight of the stay. The daily parties are a great attraction for younger guests, adding to the vibrant atmosphere.
The beverages, both alcoholic and non-alcoholic, are of good quality. However, serving them in small plastic cups is inconvenient and detracts from the experience.
Regarding accommodations, while some rooms appear to have been renovated, the one we were assigned was in poor condition, with several broken amenities. Unfortunately, this significantly impacted our overall comfort and left much to be desired.
On a positive note, the food was enjoyable, with a variety of options and some daily changes to the menu. We had no issues with the food quality or safety, including the use of ice in beverages.
Most staff members were courteous and helpful, enhancing the overall hospitality. However, our checkout experience was disappointing. The day before departure, we were assured by a receptionist that we could keep our bracelets and towel cards and continue to use the hotel facilities until our evening pickup. However, on the day of checkout, another receptionist, named Ahmed, acted rudely, cutting off our bracelets and taking our towel cards. This left us unable to access hotel amenities for several hours and forced us to wait outside the property, which was highly inconvenient and unprofessional.
While the hotel has several strong points, such as its beach and food, the inconsistency in service and the condition of our room left us with a mixed impression.
Gelare Hassani
This resort has it all! The facilities are amazing. The staff are so kind and helpful. They made me feel safe and important. A special warm thanks to Hassel that made my birthday any more special with some surprises. Thank you so much. 5/5 ⭐️❤️
theCake isaLie
So many bad impressions on this stay I don’t even know where to begin…
Probably worst was the food. Every day the same low quality food and dishes. If there was anything good it was gone in an instant and they wouldn’t serve more.
You can book a table at one of their a la carte restaurants but only if you queue up in a certain time slot with 20 other people only to tell you then that it’s all booked out. And the food there is the same low quality…
Some of the staff were kind and helpful but a lot were apathetic and unaware of the guests. Only if you complain they’ll try to comfort you.
Drinks were terrible… I don’t expect much from budget all inclusive but the cocktails were undrinkable. In fact anything else besides water and beer.
The beach is nice until all the sales reps frequently push you to buy their services which are also a scam… all the hotel extra services are way overpriced. We booked the hamam at their spa and left pretty disappointed.
Try to book everything outside from hotel if you can. They usually have better value for price and better service. Even the taxi to the airport was 4 times the price than through booking.com
Hamidreza Shademani
It was the first time we were coming to Egypt with our family. I think we chose a very good place. When we arrived, it was before Chekin and they told us that the room is ready for Chekin while you eat lunch. During check-out, we stayed at the hotel because our flight was at night, and they even allowed us to use the hotel service. The food was not special, but everything was good, the service was excellent, the staffs are always nice and always polite. We were very satisfied and we had a great time. We are still in the hotel until we go to the airport in the evening. Thank you very much
Chi-Wai Ip
We really enjoyed our stay at Pyramisa. Karim provided great service when checking in. We could have dinner while arriving around 9pm. The room was clean and cleaned & tidied up by a very lovely man Noby. We had really nice conversations with Noby and found him a very sweet and social guy. All staff members are sweet. They greet you and smile at you when walking by. The pools were amazing and the beach was lovely as well.
All meals were provided by the hotel and there was a great selection of dishes every day. Beers and cocktails were included as well. Also, even when going to Luxor early in the morning we could order a breakfast box upfront. We really recommend Pyramisa when going to Hurghada.
One thing which is good to know for all guests: the WiFi connection is quite bad and some staff from the party group, travel companies, spa and photoshoots can disturb you while you are relaxing on the beach or near the pool. Even if you tell them ‘no’. This we found a bit annoying.
My Booking
