Nautilus Lanzarote

Emer Elmes

We had a 2 bedroom adapted superior apartment. It suited our needs perfectly. Everything was within a 5 minute walk and wheelchair accessible. The staff are very helpful. My only complaint is that the hot breakfast which is cooked to order was only barely warm.

Lesley Murphy

On first impressions looked lovely. That all changed when we were shown to our apartment. We were put into an adapted apartment which was not requested by us!! We spoke with the reception staff asked if we could be moved, which we couldn’t. She was not very helpful or accommodating. Prior to us leaving the uk I received and email from Jet2 via the Nautilus saying they were doing renovations to 8 rooms in the upper garden area and this would NOT affect us and we’d be nowhere near this. Well this was all right in front of our apartment!!!! Drilling and banging every day!!!! We also had to pay €60 for the use of the air conditioning and €30 for the safe and you don’t receive any money back on return of the safe key or Air Conditioning remote!!! I can say the cleaning staff were lovely and friendly. It’s safe to say I will NOT be staying here again.

Kieran Mulholland

Fabulous place to enjoy your holidays. Staff are really friendly, rooms are fab with all you need and the whole complex is spotlessly clean. Pool is a great size with plenty ty of sun beds. I can not fault it for one thing.

David K

Bathroom overflowed everytime we tried to use the shower, filling the room with dirty and foul smelling water. Maintenance had to be called more than 7 times during our fortnight stay. It got so bad members of our party started having to wash at the beach! Hotel staff didn't care. For a resort that is focused on disability and access, their behaviour was appalling.

Matt Evans

I can highly recommend a stay for anyone looking for a quieter complex in beautiful surroundings, particularly if you are less able bodied or use a wheelchair. The hotel has catered tremendously well for those using wheelchairs and less abled, with the whole complex accessible by level or gently sloping pathways, extra wide doorways with many sliding doors, extra wide bathrooms with easy access, grab rails and wheelchair friendly shower spaces and a pool entry chair system that made the pool accessible for wheelchair users, with poolside staff available and willing to assist if necessary. I am not a wheelchair user myself, but speaking to some fellow guests who were, the facility is for them were spot on. Around the hotel there is an abundance of local artworks to view and enjoy. It has a gallery, a studio for artists and they have even supplied art pieces for use in the surrounding park and sea front areas. The complex itself is beautifully laid out and immaculately maintained, indeed almost every visible angle of the complex is an artwork in its own right. See photos. Our apartment was clean and well laid out with everything we needed. We found the walk-in shower area which was wheelchair friendly to be great for us able bodied folk. We paid extra to activate the air conditioning which was a godsend and not begrudged, because it was quite reasonable at 8e50 per day and our holiday costs were already very cheap. The beds were comfortable (our bedroom had twin beds) including the sofa bed that we pulled out for our 15 year old son and our terrace area was level and large enough for three sunbeds a table and chairs with umbrella which was all provided and ready for us, included sunbed cushions. We had a rear enclosed laundry area outside, where we were able to quickly dry swimwear and the kitchen area came with a large fridge freezer, ceramic hob, microwave and combined oven grill. It was open plan and again easily accessible for all. We loved the pool area which again was immaculate. The hotel has no pool bar or indeed any bar, which I think helped ensure that sunbeds were never a problem to obtain at any time of the day and indeed the area did not get overcrowded. There was no 6:00 a.m. staking claims to the sunbed area with towels! and of course every apartment had its own terrace with sunbeds so there was plenty of places to sunbathe freely. The pool area was peaceful and we enjoyed it every day along with lots of other families. We took our own drinks down to the pool in plastic containers along with a coolbag and the freeform pool itself was a dream. Freshwater with a deep end of around 1.4 meters depth and shallow around 0.8m. There was a separate toddler pool which looked to be around six inches deep, poolside showers, steps in as well as the chair lift type entry system (I'm no expert but wheelchair users seemed to find this easy to use and a great benefit) Fixed sun umbrellas were near most loungers and deployed by the poolside life guard when requested. There was a disabled friendly toilet nearby with level access. Many apartments had terraced access poolside although ours was a short distance away but easily reached for us by steps or a wheelchair friendly route. The hotels main entrance, lobby and small breakfast area was really beautifully laid out. There was art everywhere you could look and I thought it was stunning to look at. I think it is classed as 4, star and you can see why. We did not use the breakfast service so cannot comment, but the reception staff were very helpful and friendly, there was a luggage room for anyone late staying or early arriving, along with showers available if needed after the pool if late staying after check out, which was set at noon on day of departure.