Aleksandra B
Hello,
if you want to avoid bad experience at vacay, choose other Hotel to stay,
the service at the Hotel is disaster, at the Pult is one Lady from China who do not speak english or any other language and is using google translate to get what you wanted to ask and you stay without answer or any help, Staff is very bad, even that they put our Laggage in the Elevator they asked for the Tips, all Hotel is very dirty, water at the Pool is changing color, Kitcher was dirty same as Loby, very poor food offer-if you are not the first one for breakfast, lunch and dinner after you will not eat nothing, they simple do not fill food after.
Room was not cleaned for the first day we came, the pillowcases were dirty, Wifi and Sef you have to pay extra- yap in 21st Century you have to pay WIFI to the Hotel, and it is very poor connection, Air Conditioner in the Room, is just not working well, we could not sleep over the night bcs of height temperature in the Room.
The Bar they are offering is not open after 22h so you can forget to take drink ( Water, Juice, coffee etc ).
Elevator is so often out of service, we stayed blocked in the elevator and Alarm button was not working, we were in situation to call a Lady at the Pult but as she do not speak english she did not understand basic ( Help and ELevator Stoped) during the 7 days we stay there also same situation hapened to other people.
Air Conditioner in the Room was not working well, we could not sleep over the night bcs of height temperature.
Lobby was full of the Cats, they were all around even on the Pult sleeping and chilling .
The worst from the Hotel Service was a Fight at the Beach, A man who took care about dechchairs at the Beach, and other staff from the Hotel, were fighting with a guy who was not the member of the Hotel but he put a Towel there, a fight ensued between them and a Staff from the Hotel bring a Knife and wanted to continue a fight- it was terified even to look at it.
Also that Beach that Hotel is keeping for visitors, does not have Cabin to change a clothes and NO TOILET, Umbrellas were very old and torn with Holes.
fin huys
We stayed for 5 days, they took great care of us, they gave directions to the city center or places we didn't know, they were with us for 5 days, the towels and sheets in the rooms are cleaned, meal times are 3 meals a day and last a long time, everyone can eat for a long time, apart from that, you can turn on the songs you want at the bar at night, there are many types of drinks in the bar, there is an aqua slide in the pool, it opens twice a day, you have a fun time, apart from that, there are paid services, hookah, Turkish coffee, cocktails are very cheap.
Goran Dimkoski
We have been in a hotel with 3* service and everything else was much better, they don't deserve 4*, during lunch and dinner they don't serve beer, the bar is closed. Overall a very unsatisfactory hotel.
Filip
The people working on the counter don't know english and the attitude towards you as a customer is quite bad. The WiFi is only present in the Lobby so paying 2 euro/dollars for that and expecting to have it in the room will not be possible.
The food was tasty and the sweets were really well made. The only issue is that people hoard the food like they have not seen any food at all. It looked like a feeding frenzy which was so embarrassing to see.
Even though the hotel is cat friendly, the cats are an issue since they are all around the hotel, lobby and the dining area which calls hygiene into question.
The older gentleman that worked there was really kind, and was the only one telling us where we can go and what we can visit in the nearby Alanya.
The Turkish Bath, Spa, Ping Pong, Volley Ball are nonexistent in the hotel so if you're booking while taking those into consideration don't bother. I was quite disappointed with that.
The beach of the hotel was standard. It had sand and rocks with nothing special. You have sun beds with umbrellas and a hut on the beach where you can pour juice or water but I was against that since it looked quite out of place and dirty.
The hotel had a pool with sunbeds but a person got a rash from using the sun beds, I think it was due to the cats using them during the night if he was allergic but it may have been something else as well.
The room cleaning was nothing special, If you used the towels and threw them next to the sink they would replace them with new ones the next day but the bed sheets never. I had a dirty pair of bed sheets that wasn't changed for our entire stay even though I mentioned that to them and showed them as well. For a "4" star hotel that at least would be taken care of but I think this hotel is just marketed as a 4 star one where in fact it's a 3 star hotel.
The great thing about this hotel was that it was in the vicinity of two shopping malls, one big super market, a big market for souvenirs, tea's, and a lot of other goodies. If you want to go to Alanya you can take the number 50 Bus for 1 euro and in 10 mins you are in the city center so it has a nice location.
I won't be coming back to this hotel in the future but I will for sure visit the area again since there were a lot of places I would like to visit. The area is wonderful just the hotel experience is not worth it.
Tomce Gjorgjievski
Recently we went on long waiting holiday in this nightmare hotel that is considered 4* hotel which I won't even give a 3*, we are not picky people but for the experience we were very much disappointed, first was the food that was very bland and spicy (not hot), there was options to choose from but EVERYTHING WAS SPICY, one day we were served bitter dirty fish with raw potatoes, the pasta was soggy from vegetable oil, the soups were all sour and bad taste, the only thing that was good was the bread and chai, on the pool bar the only thing that caught my eye were cockroaches and the cake time is totally not what you'll expect, dry and salty biscuits... The beach was maybe 3min walk with sunbeds and umbrella, you have to be lucky to get them, because there were deficiency considering the number of guests in the hotel, the beach is narrow and small with fine sand and pebbles in the entrance of the sea. I would not recommend the hotel if you are not cat lover, because there are 15 cats which they eat were you eat, use the hotel shops as their personal bathroom where it comes very nasty odor. The cats also threw up everywhere and the staff didn't clean them right away, which would explain the terrible smell when you first walk in the hotel, you had to hold your breath to come to the elevators to go to your room. The rooms were clean but they didn't change the bedding everyday, they maybe changed once while I was there. The cleaning lady would come into the room even if you said no, and while you were sleeping. I would recommend bringing your own toiletries if you don't want to shower with a detergent for plates. Even though they had solar panels there wasn't hot water at any time. When I came back from the beach to shower I noticed there wasn't any hot water so when I called the front desk and no one answered magically there was hot water. I was also disappointed by the waiters because the didn't let you finish your food, they will take the plate in front of you if you paused eating for 5 seconds. I felt rushed and also disgusted by the cats climbing on the table.
We would never recommend this hotel if you don't want the same experience.
Thank you for your time and patience (sorry for the long review).
My Booking
