ناصر السبيعي
Our experience at this hotel was generally very good. The reception staff were extremely friendly, and the food was excellent. The hotel was clean and well-organized, and the service was outstanding and courteous.
However, I have a few observations that I hope the hotel management will consider:
1. Housekeeping Issue: The cleaning staff entered our room every morning without knocking or being asked to do so, which was quite disturbing. It was uncomfortable having someone enter the room suddenly.
2. Racism Concerns: I would like to suggest that the hotel management put up signs to prevent racism, especially in the restaurant. Many German tourists were behaving rudely and giving discriminatory looks to most of the guests at the tables. This was something I noticed repeatedly and also heard from other guests in the hotel. Additionally, nearby shops around the hotel have spoken about similar racist behavior from some German tourists. I believe the hotel should take strict action to prevent racism and ensure all guests are treated equally.
Finally, I want to thank all the staff for their excellent service and the quality of the food. I will return to this hotel if measures are implemented to ensure that all guests, regardless of their background, are respected and treated equally.
Best regards.
Vivek Chohan
Great hotel, good customer service, good food especially with half board option (breakfast & dinner) very friendly staff member especially the ones who work at the bar. Full of energy and charm!
C M
I'm not sure where the other people who have reviewed this property have stayed, but I don't believe it was at the Riu San Francisco.
The location is awful, it's right on top of one of the busiest streets in the area, full of rowdy bars, day and night. Our room overlooked the street and we never got any peace. We asked to switch rooms and the hotel told us there would be a 59 euro charge for this.
Rooms are basic with only hand wash and shower gel available in the bathroom. Couldn't make proper use of the balcony due to the outside noise.
Asked reception for a 2nd pillow after the first night, this never arrived.
The staff are lovely but the location of the hotel and lack of care for the noise really let's it down.
Vojtěch
I love the Rio, but this hotel had three minuses. The air conditioning only worked in the afternoon, so we woke up sweaty in the morning. The bed was tragic, very uncomfortable, uneven, cramped. And also a lot of noise from the street. Anyway, the food and staff was good again.
Pak
Hotel is situated directly on the beach, getting to the hotel from the airport was really simple, just take the A2 bus and it goes practically right outside the entrance.
My room was comfortable and clean, I noticed the aircon was disabled but I did go in January, so maybe it would be turned on during summer months, there was a ceiling fan however, and the balcony door could be opened for fresh air.
The staff were always wonderful which made the stay very pleasant. The general area is catered towards German guests, so if like me you don’t speak the language you may feel a little left out, or in some cases people assumed you knew German and spoke to you in the language, honest mistake though and quickly rectified when they realised, all staff I spoke to at the hotel were fluent in English, same can be said about the local shops.
I enjoyed my stay and will be coming back in future.
My Booking
