Karen Hargreaves
This hotel is my absolute favourite in Benidorm. There really isn't anything to fault. I've stayed here solo twice now. Location is perfect, close enough to everything without the noise. I prefer a front facing room, once you close your doors and the curtains, you hear nothing. Rooms are spacious and comfortable and are cleaned daily. Staff are friendly and helpful. Although I didn't use, there is a spa and a gym, there really is something for everyone here. Whether you just want to relax by the pool or enjoy the nightlife. I will not stay anywhere else now. Thanks for a wonderful stay
Paul Fryer
We stayed again from 11th November till today. Everyone from the front of house to the lovely maids couldn't do enough for us. Try the spa facilities they are very good.
We enjoyed our stay that we have already booked again for March.
Well done to all the staff at this very clean and pleasant hotel.
Andy Bencopp
Had an amazing stay! Hotel super clean, great locationd and everyone was really friendly. Big shoutout to Julia, she was an absolute star! Always smilling, super helpful and made us feel totally at home. Couldn´t ask for better service. Can´t wait to come back!
Andy Schofield
Issues with hotel:
1. Breakfast, although included in our rate was terrible. Orange juice squash and some sweaty pink meat standing in for the real thing just two examples of the issues here. Serving also concluded at 10.30. We therefore ate at the Presidente next door each morning where we were able to enjoy a full English(with proper bacon) that included coffee and proper fresh orange juice for €6.50. Or alternatively a Spanish equivalent for €3.50. Fantastic.
2. We had to move rooms twice, initially due to proximity of elevators and corridor noise but also due to the sewage stink which some of this hotel appears to suffer with and also the small uncomfortable bed. The choice offered was either broken old and lumpy or rock hard make your joints hurt.
3. Although booking a premium room (whatever this means) when we enquired about switching to a twin we were advised this would cost us extra to switch.
4. The room we ended up in would only push hot or hotter air into the room regardless of setting. So we ended up sleeping with the patio door open each night.
5. The shower was a joke. A single fixed point on the side wall with a shower attachment that would be perfectly suited to someone shorter that 4ft6. Ideal if the person was also happy for a constant fluctuating temperature. Having also showered in the spa and experiencing the same temperature related issue we assume this was a hotel wide problem.
Finally a message to the management of the hotel:
I had earlier written a review and at that time had planned to give this hotel two or even three stars, the spa after all was very good.
However, due to the failure to fix any reported issue, while provide false information regsrding room rates, while all the time pursuing and hounding us in order to seek an improvement to our review score is frankly outrageous. We were so concerned by this behaviour that we actively sought to avoid the hotel common areas each day incase we were further harassed.
Subsequently, we have no interest or intention to return to this hotel, or speak to with you any further about any of this. A bad experience left well behind and I am sure you will ignore all of this just as you did while we were unfortunately resident.
Simon’s Travels
I was a little worried about coming to Benidorm due to its reputation of being somewhat tired…….
However this hotel put our minds at ease. Check in was easy and the staff were courteous and professional. The room was modern, clean and spacious so what is not to love ❤️
The pool area again was clean and tidy with plenty of sun beds available all day every day.
The drinks from the bar were of a good standard and excellent value for money.
Thank you Helios hotel for restoring my faith in Benidorm 😎
Highly recommended to one and all 😊
My Booking
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