Dean Bennett
Absolutely fantastic 😁 couldn't ask for a better experience honestly! It was one of the loveliest weeks me and my girlfriend have had! The staff are super welcoming, rooms are cleaned regularly and the location is awesome! It's quiet as it's in the old town! Which is perfect as there's lots to see and it's not too far away from any shops! They only have two rules. Don't be noisy and don't break anything. Easy enough! 😁 we'll most definitely be returning
Robert
Nice aparthotel in a quiet location right next to the old town and about 20 minutes walk, depending on which beach you go to. Restaurants, bars, supermarkets, ATMs, laundry service etc are nearby. Everything was very clean and the rooms were cleaned regularly. There are two pools and plenty of sun loungers to relax on. The staff are super friendly and helpful. The value for money is also very good. I would gladly stay again, I can recommend the accommodation!
Jules T
Overall this stay was okay.
The WiFi is spotty and barely worked. Not sure why there’s a password system for each person for WiFi that’s spotty. The owners were nice but it was very clear that they were more interested in catering those at the bar.
I messaged to inquire about toiletries, not included was never responded to. Needed toilet paper, was told they’d send someone (our cleaning lady was the sweetest) but never came.
The location would make you think it was secluded and or quiet but the bar and as another customer reviewed, goes late with the owners sitting there most times.
Kaitlin Gallagher
Staff were horrible. So rude and condescending. Constantly speaking down on us and making us feel small and stupid. Had to pay a total of €105 to cover the cost of a “dirty towel” and “a dirty sheet”.
Disgraceful. After reading other reviews it’s very clear that the majority of other stayers are treated the same way and have been scammed out of money. Last time I checked it doesn’t cost €100 euro to buy a towel and a bed sheet. Especially not the kind they use at this place anyway as they are rubbish quality.
Will be telling everyone I know not to step foot in this absolute hole.
Rooms were so small and bed so uncomfy.
Cleaners don’t do their job properly. Beds weren’t changed once during the week stay and were only given 1 roll of toilet roll for the whole week between 3 people. Had to go and buy our own toilet roll from a shop.
Felt uncomfortable as a member of bar staff made comments towards me like “hello beautiful baby”. Absolute creep and owners sitting beside him just let him speak like that.
I wouldn’t stay here again if I was offered €10000.
Gross.
Gretė Gin.
Actually the worst hotel we have ever been. The first night was without sleep because there was a noisy party all night long in the inner yard with a bar. It is acceptable to the owners, who are constantly sitting in the bar themselves. They told us that there are no resting hours but it's not true. The owners are unfriendly, interested in getting and dragging additional money (air conditioning costs 9€/day, Wi-Fi is also paid) and they don't care in clients needs and their well-being. They even didn't allow us to use luggage storage which is included in the website description of this hotel. The only good thing is the location - cosy and lovely old town of Malia.
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