Pornkamol Wongprikorn
It's our last day here and we have mixed feelings about the experience.
Pros:
The view from our room was absolutely stunning—probably the best feature of the hotel.
The reception staff were welcoming and friendly, which made for a nice first impression.
I really appreciated the convenience of the hotel app, where you can check details and even reserve spa treatments. It’s a great feature!
Cons:
Unfortunately, the breakfast was a big letdown. As I write this, I’m sitting in the breakfast area, feeling quite disappointed. No one greeted us or checked our room number when we arrived. Many tables were left messy and uncleared, creating a poor atmosphere.
The food quality didn’t feel great, like it was just made to get it done, not with care. The layout was confusing too—cereal and milk were on opposite sides of the room, honey was in two different areas, and you have to walk around a lot to piece together your meal.
We had high expectations because breakfasts at other Mallorca hotels have been amazing, but this was way below standard.
We also misunderstood the pool policy. I had called ahead to confirm if the hotel was family-friendly, but it turns out children aren’t allowed in the indoor pool. I should’ve clarified this, but it was still disappointing.
My Lymphatic Drainage massage wasn’t great. Honestly, I could’ve done a better job myself. To make it worse, a fire drill alarm went off during the massage, and the masseuse just carried on as if nothing was happening.
Some small things added up: water bottles in the minibar weren’t refilled, and signage around the hotel was confusing. To get to our room on the fourth floor, we had to go through the garage and navigate another building—very odd. The elevator only mentioned parking, which made things more confusing, and finding the spa was tricky with no clear signs on the first floor.
All in all, while the view was incredible and the staff were friendly, the issues—especially the disappointing breakfast—really overshadowed our stay. I hope the hotel takes these comments on board to improve the experience for future guests.
Elisheva B.A.
We loved this hotel! We booked 10 months in advance and got a great deal on a room with breakfast and dinner. The foood was AMAZING! The staff were very friendly and helpful. Parking is 17 Euro per day, but you can find parking in the area if you want to save the money.
Yordanka Vasileva
I recently stayed at the Elba Sunset Mallorca, and I couldn’t have asked for a more serene getaway. The sea views from my room were absolutely breathtaking, especially during sunset—it felt like a postcard come to life. The staff were attentive and friendly, and the Thalasso Spa was a true highlight, offering ultimate relaxation after a day of exploring. The buffet breakfast had plenty of options, including some great gluten-free choices. While the hotel is perched on a hill, I found the walk down to be worth it for the incredible views. Highly recommend for couples or anyone seeking a luxurious escape!
Giusj Longo
I had the pleasure of visiting the spa during my stay and was truly impressed. Lorena did my manicure and pedicure, and her professionalism and care were exceptional. She was very attentive, delicate, and made the whole experience relaxing and enjoyable. The entire spa is beautifully maintained, clean, and provides a tranquil atmosphere. I highly recommend their services and would gladly return!
Sear Baluch
Simply amazing Hotel, nice service, and very very beautiful, and the best View!
the only thing i didnt like, was the leaving service, we had to leave 45. before the kitchen opened breakfast. they couldn't give a simple coffee or juice. I know it is the rules! but to give them the best scorers, they must do a little extra :)
At the last hotel in Greece they made us sandwiches and juice before we left at 6 AM.