Amanda walker
This hotel is more like a 3 star than a 4 star.
The staff were not welcoming on arrival the entrance and downstairs area is nice and modern, however the actual rooms are in need of repair and maintenance.
Our air con didn't work ( room 303) the bathroom mirror still had the previous guests spit sprayed on it. The beds were hard.
They provided a hair dryer, shower gel, shampoo and towels. However there was no kettle in the room. I've never stayed in a 4 star hotel that doesn't offer some sort of kettle or coffee machine.
They have a lovely and clean sauna, steam room and jacuzzi, that opens at 12pm however they don't turn it on ready for open. Numerous times I had to go up to reception and ask for them to be turned on and then had to wait an hour for them to heat up. Surely that should be turned on at 11 ready for open at 12?
We had breakfast included which was a decent buffet breakfast. However it starts at 8 which is a little late normally they are 7.
Overall it was an okay stay but I won't be rushing back any time soon
Peter Kawuma
Went on a solo trip to Alcudia. What a relaxing and rejuvenating experience, the hotel is great, staff are friendly and I was welcomed with a glass of champagne!
The SPA facilities I used everyday. The jacuzzi, steam room and sauna was perfect for me to relax and forget about busy London.
The pool area has plenty of beds and the bar has a happy hour at 6pm too ! Daily evening entertainment aswell.
The beach is literally 3-5 minutes away and there are plenty of restaurants, bars and club if that’s your thing.
Overall if you want a quiet, getaway by yourself or with a partner this is perfect. There is also the Alcudia old town which is 20 minutes walk or 5 minute bus ride that has a wonderful market and lovely old Spanish town that you can explore.
Safe to say that I will be back again next year.
Kenneth HULTMAN
NOTE:
If you want to stay in a nice hotel, book something else!!
The hotel is lagging in maintenance and it feels like npgon doesn't care about awake hotel or customers.
The rooms are worn and old, thought they have been renovated, but the cabin is under all criticism. See examples:
-The shower is dirty
- Mold in the ceiling
-Cracks in the ceiling
-Lists broken
-Many parts are really old.
The staff is not willing to help, awake at the reception or in the Dining Hall, in the Dining Hall the staff walk more like policemen so that no one brings a cup of coffee to the room. At dinner, they snatch the cup from your hands and say that coffee is not included, even though the machine is in front of the sweets.
Rosa
The room is alright and has everything you need. Ground level shower, TV, balcony and a mini fridge. Relatively thin walls. Breakfast buffet is rich in variety. Same goes for dinner. Location is also good. 3 minute walk from the beach.
The staff is super nice, welcoming and courteous. They gave us a care package for our journey home, cause we left before breakfast. Nice surprise and very much appreciated!
Pete
Perfect location for Alcudia Harbour and all the bars and restaurants. Great room. Lovely pool. Small gym n spa. Loved it here. Staff are lovely. I want to go back, no doubt
My Booking
