The Cascades Spa & Thalasso

Yasmina Ouriaghli El Ouali

This hotel was amazing, the room had all the things that we needed and an amazing view to the huge pool. There was a shuttle bus every 10’ to go to the private beach, and the breakfast was delicious. But what have made our stay special was the staff, from all the departments, they were friendly, nice and always avaliable for assistance. We want to thank specially to Ahmed from F&B he was so nice with us!

Carine El Kadim

It was a good time till it ended with a big thing, STOLLEN JEWELRY. That costs a huge amount of money. And the hotel management were not that much helping. Telling will keep u updated. Which was so weird as a reaction for such an accident. Asked to check the security cameras but always a ridiculous behavior. I guess they knew who did it and never wanted to mention who and our JEWELRY never showed up again. Even police made us signed paper that we found it just to let us and all the group go home. Security there is not as we were hoping. Even the idea of compensation was never mentioned from their side. So bad And we still want our stuffs back.

Albak Dalelak

Very disappointed of the customer service. I used the ATM to change Euros, however, the ATM couldn’t do so and didn’t return me the full amount. I asked the girl at the reception for help, left my phone number but nobody reached out to me. When I contacted the reception again, I was told to contact the hotline, and they cannot help me. Although I understand that this is in fact an outsourced service, I did expect some help as I can’t reach anyone and the hotel and a bank employee does in fact visit the hotel every day to refill the ATM as I was told by the reception. I asked them politely to then speak to this bank employee, but continuously they refuse to help. We are foreigners here, we do not have the connections during a vacation to call a bank that doesn’t speak English or is reachable. Please, I hope your management can contact me ASAP. My phone number is still with the lady of the reception.

Hunor-Chris Bocz

The Cascades Resort is a holiday haven in the Soma Bay complex. Highlights include pristine golf courses and a stunning sandy beach next to the Sheraton beach, just a five-minute shuttle ride away with shuttles circulating every ten minutes. There is easy access to a jetty that leads to a fascinating coral reef, perfect for snorkeling and diving. As a quiet golf hotel, the Cascades offers a beautifully maintained course perfect for enthusiasts with complementary intro session. The world-class spa and thalasso center provide rejuvenating treatments. On the cons side… Although the food selection is adequate, it fails to impress at 5* level. The entertainment is virtually nonexistent. The rooms are well maintained and clean but slightly dated. With its serene ambiance, friendly atmosphere and top-notch environment, the Cascades promises a memorable and relaxing getaway. Highly recommend!

Magued Makram

The rooms are spacious the staff is really cheerful and helpful The view from the room balcony was wonderful overlooking the golf course or the sea depending on the selection We booked a half board package both breakfast and dinner where presented in a buffet style with 2 life cooking stations We spent 5 nights every night the buffet was different with plenty of choices to suite every taste The only inconvenience is that you have to take a 5 min ride to the beach but I have to say that they have a bus every 10 min until 7pm