L I
A lovely hotel (clean and tidy) the staff are friendly and helpful ( a few miserable ones)
In the dining hall we had to wait ages for drinks.
The food was nice, sometimes the same each night. A few theme night.
The pool area was always clean. NOT enough sunbeds for the amount of guests, and people saves sunbeds and don't arrive till late in the day.
Entertainment staff seemed nice (didn't really have much to do with them - apart from aqua dance/fit)
Location is brilliant, only a less than 10 minutes walk to the beach.
Local to bus stops for local transport and the ting ting train.
Charlotte
Not a very nice hotel. Room was fine. Air con didn’t always work (didn’t matter too much because it wasn’t too hot). Bathroom has minimal privacy and no lock on door. Food was disgusting and it was the same day in day out. Cold, repetitive and boring. The restaurant looked very run down, white walls, white furniture (reminded me of a hospital). They were really slow at cleaning the tables, walking round trying to find a seat you’d find more dirty than clean ones. They just re use the water jugs that they put back off tables which i think is so unhygienic. Lifts were always busy (14 floors). Not the nicest area, not much to do.
Alex Van
Actually, a very nice hotel! We had a great stay overall. Just a few small points to be aware of — none of these were dealbreakers:
1. The bathroom has semi-transparent glass doors, so privacy is limited.
2. It’s about a 10-minute walk to the beach — manageable unless you expect beachfront access.
3. Elevators can get a bit busy (14 floors), but we never waited more than a couple of minutes.
4. Sunbeds get reserved early with towels — a cultural habit. The hotel allows this only after 8am, which seems like a fair compromise.
5. Hotel parking is limited and often full, but there’s plenty of free public parking just outside — so it was never a real issue.
On the positive side: Half board was excellent, with tasty, varied meals and daily specials. Rooms were spacious and clean, AC worked well, and there are several pools to choose from.
Overall, we had a great time and would definitely recommend it!
Jeremy Pelzer
We had an overall decent stay, but there were definitely some areas that need improvement.
The breakfast was varied and quite good. A decent selection, and the quality was fine. However, the breakfast server could have been a bit more cheerful — a smile goes a long way to start the day off right.
The biggest downside was the room. The soundproofing is almost nonexistent — you can hear everything your neighbors do, even their conversations in the bathroom. Ours had a strong sewage smell coming from the bathroom, hair on the shower head when we arrived, and a shower handle badly corroded. Even the door does not block any hallway noise. Definitely disappointing in terms of cleanliness and comfort.
As for the pool, the area is nice and well-maintained. Unfortunately, like in many places, people reserve sunbeds for hours without using them. Also, if you're not on the all-inclusive plan, you can't get any small snacks — only access to the buffet for €17 per person. It’s only worth it if you have a big appetite.
The staff is kind and attentive overall, which helped balance out some of the negatives.
One more suggestion: there should be more daytime activities. Besides one aquagym session, nothing else was offered. Some pool games like water polo or other fun activities would make a big difference.
Detailed ratings (out of 5):
🛏️ Room: 1.5/5
(Poor soundproofing, bad smell, lack of cleanliness, corroded fixtures)
🍽️ Breakfast: 3.5/5
(Good variety and quality, minus one point for the server's attitude)
🏊 Pool area: 4/5
(Nice space, but minus a point for the sunbed issue and snack limitation)
👥 Staff: 4/5
(Friendly and helpful, just needs a warmer attitude at breakfast)
🎉 Activities/Entertainment: 2/5
(Only aquagym offered — more variety would really help)
Nick Jay (Nj88)
If I could have the option of 0 star I would disgusting human beings the staff are & also like to shout at children & are not willing to call you a taxi when your 2 year old child is in hospital with sepsis. Stuck in a foreign country & also they mithered about late check out when I was back & forth in taxis with my 7 year old boy constantly up & down the hospital. Popping back the hotel for clothes ect. Disgusting hotel & the rudeness is unreal. Like to shout at children also & staff are very rude and arrogant.
We have 2 holidays every year for the past 15 year & this place is by far the worst hotel weve stayed at. I would try zafiro can pickafort hotel opposite much better hotel in our experience.
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