P TREMBLE
We had a lovely holiday here. The food was varied and very good. Lots of activities, for every age group, great entertainment and lovely staff. I'd like to especially thank customer relations Raul Garcia for ensuring we were happy. He was excellent. The older man who checked us in was also extremely helpful and gave us a lovely welcome to the resort. We thoroughly enjoyed our week, and have no complaints. The cleaning service was amazing too. A couple of small suggestions would be a rubber mat for the shower as it was very slippy especially trying to wash a 2 and 3 year old. A kettle and some mugs would have been nice too.
Victor B
Absolutely loved our stay! The resort is beautiful, spotless, and perfectly located right by the sea. The staff were incredibly friendly and helpful throughout our visit. The food was excellent with plenty of variety, the entertainment was fun, and the pools were so relaxing. Perfect for both families and couples.
A small suggestion for improvement would be the children’s playgrounds — the one near reception and the one by the pools could use a few upgrades. There’s lots of unused space that could be turned into a more engaging play area for kids who aren’t taking part in activities. Also, the trampolines near check-in could be made safer, as the springs aren’t fully covered.
These are just tiny details, as there’s already so much to enjoy and plenty to keep everyone busy. Big thanks to all the staff for making our stay so pleasant and enjoyable — we can’t wait to come back!
Pedro Escalona
It was an unforgettable experience, even though we couldn't use the pool because the water is already cold in October.
The food at the buffet is very good (if you are a person like me who is used to ONLY ADULTS hotels I recommend you to sit at the more secluded tables if you want to eat in a quieter and less noisy environment).
The staff is the strong point of the hotel, from the moment you arrive they are always friendly, especially the waiters in the drinks area.
Thank you Pep for helping us order our friend's birthday cake. The girls at the reception are also very nice especially Iria and Klaudia.
Agne
At first sight, the hotel looks very promising – it has a large territory, good food, and pleasant staff. However, once we received our room, it was far from the standard you would expect from a 4-star hotel. The room was extremely small, with a musty, old smell, more reminiscent of a guesthouse than a proper hotel.
The most concerning issue was the shower: the water temperature was completely unstable, switching between cold and dangerously boiling hot. This created a real fear for our children, as the water could have burned them. We reported this problem to the manager several times, but the response was dismissive, and it felt like the “technicians” were never actually available to fix it.
On the third day of our stay, the ceiling in the bathroom collapsed in the middle of the night. Thankfully, our children were not inside at that moment. This was a terrifying and unacceptable incident, raising serious questions about how the hotel maintains its rooms and ensures guest safety. When we reported this, the staff seemed more concerned with checking in new guests than addressing our urgent problem. Only after several complaints did they move us to a different room – unfortunately, the water issue remained exactly the same.
For the high price we paid, the experience was deeply disappointing. The facilities and service we encountered felt closer to a 1-star standard than the advertised 4 stars. We sincerely hope the hotel management takes these issues seriously to prevent such dangerous and unpleasant experiences for future guests.
Rick Oerlemans
A really good hotel, but the service made it an extraordinary trip for us. Where a lot of hotels in Europe still can worsen the service when you travel with a guide dog, this hotel did a lot more than they should be.
On arrival we were really suprised when we came into the room and there were 2 bowls and a special pillow for our hardworking guide dog, and even with the name of the guide dog on it.
Besides the gifts, the hotel staff was very friendly and really helpful when we needed it. One of our special moments was that when came on some places in the hotel that all the staff members also knew the name of the guide dog which made us feel very welcome. A lot of hotels should learn from this.
We are definitely coming back in the (near) future.
My Booking
