Hotel Beatriz Costa and Spa

Anita Webster

This is a 3 star, not 4. It has been downgraded due to poorer standards. I have just returned from this hotel. It is trying to upgrade beds (appear to be very comfortable as well) due to a recent outbreak of bed bugs. ( we never experienced this, but it has had an outbreak) I went to this hotel about 15 yrs ago and only revisited as a friend was staying 100 yards away. There have been no updates to the property since I visited previously. So far as to say it is well used and dated. The luxury spa (as advertised) is far from. The only areas of the spa areas working were the steam and sauna. The hot/cold treatment caves were not. The gym has out if date equipment and definitely breaches health and safety. There is no workable/adjustable equipment, which consists of 2 bikes (you need to have long legs to climb on), 1 cross trainer, and 1 treadmill. Very disappointing as I was looking forward to using these facilities, particularly as the weather was not as nice. It was full when 3/4 people were in there. The food is bland, tastes the same no matter what you ate, and it was tepid. I used the microwave every day to heat my food. I understand from a waiter who seemed to be everywhere all day, dining, bars, cleaning... 10 staff were off sick and 7 new staff as he described "kids would go in the morning and didn't come back in the afternoon " What staff there were, in all services were lovely, polite and courteous Having said all this, speaking to others mainly pensioners who were staying a number of weeks. They were satisfied, so perhaps my tastes are not as open as their's? It's a beautiful hotel unfortunately in need of a serious upgrade, inside and out. And a must is to review of the catering. It seems many many people are saying the same thing about the food. For me, I will not visit again. The distance from the centre is great too, and if you're less able bodied, and have insufficient funds to pay for taxis or use the limited free bus to town your confined to the hotel as there is nothing around to visit.

Tich Mcnulty

Sadly, I can't give this place more stars as it just isn't worth it anymore. We visited here 15 years ago and it was good quality. However, since then, I think it's probably the same mattresses and pillows the wardrobe in our room is falling apart. The veranda has no chairs for sitting. And to be fair, these things I could have overlooked, but the food and drinks are just awful. The food is bland, and cold options are good, but it's all the same bland and cold food. The staff are lovely rooms are clean enough after reading recent reviews we were nervous of bed bugs but nothing at all on that front. The location isn't bad, just a 20 min walk into town. We complained about beds, and they did bring mattress toppers, but they didn't really help that much. Such a shame as it is an impressive looking property, and with some money spent could be 4 or 5 stars again, but the longer you wait to spend, the more that needs to be spent. There are better hotels on the island, and food is cheap enough anyway, so there is no real need for all-inclusive

Mrs Snafu

VIsited this hotel a year before. Wasn't super great, but this year was very unpleasant. Cockcroaches, bugs and dirty hallways. It's very outdated hotel, need desperate renovation especially for the money they ask. We were on half board. To get drinks on dinner was impossible. Waiters was ignoring us or rude when we finally get to order our drinks. Food wasn't tasty at all. Maybe for all Inc that's somehow worth it. Drinks was very sweet and nothing taste like it supposed to. Rooms very outdated. Who needs carpets that's hold all dirt? Housekeeping very friendly and rooms stays always clean. Bathrooms could use some deep cleaning/ renovation (mold in silicon) , toilet sit yellow... Overall very unpleasant stay. Not planning to come back.

Elizabeth munro

We've just returned and had a lovely time. We were quite concerned given the mixed reviews but pleasantly surprised. The hotel is huge with incredible views across the landscape and sea. The pool is great and there was lots to do for our son (aside from arcade where getting change for the 1E slot machines was an issue). The rooms were clean and spacious. The service was generally good - particularly given how much the staff have to do. Reception staff always helpful and problems sorted out. I really enjoyed the food as I loved all the salads and veggie stuff. There was always food available. The drinks were ok and you generally find something that works for you. My only main issue was the time of the bus to the beach; they are only in the morning and after 5.30 coming back - a 2 or 3pm bus would have been better. Its not a 'shiny' hotel, but I felt it was very relaxed - particularly if you are coming in from the pool or letting children join in at night. Some hotels would have issue with this. It all depends what you want from a holiday.......

Lou H-man

Very disappointed with our recent stay at this hotel (November 2024). Our time at the hotel was OK. You get what you pay for so basic was what I expected. I did not expect to bring bed bugs back to my home in the UK and spend an entire week fumigating my house and belongings. Having gone online since returning to the UK, it is apparent that the hotel were fully aware of a bed bug infestation during our stay and failed to notify us. Had we been informed we could have taken the necessary precautions not to contaminate our own homes. Not to mention the extreme discomfort I am experiencing from hundreds of bites. I have contacted the hotel and easyjet holidays but have so far received no response. Very poor conduct from hotel management.