Hotel Beatriz Costa and Spa

Scott

Positives - - Reception staff very helpful. - Easy to get a taxi into town. - Good choice of drinks. Negatives - - No air con in the communal areas, restaurant or entertainment areas, meaning in the height of summer, it is very warm and sometimes unbearable in these areas. - Poor cleanliness around the pool areas. We saw a pile of plates left by guests on a wall for over a week, pool side tables not cleaned, straws/paper cups/tissues/cigarette ends left on the floor for days, with the pool side floors just getting hosed down occasionally. In general, very dirty! - Lots of dangerous/broken tiles and broken pool drainage around the pool areas. - No children’s entertainment - Food often lukewarm - Seating and tables limited for the evening entertainment.

Eleanor Evelyn Wemyss

Really amazing hotel! It's so gorgeous with live plants all around. Great location, it's about 15 mins walk to the town, really easy to do, so the hotel isn't loud. The pool is split into three parts, with a small ankle high pool for young kids. The food was good, as expected for an all inclusive buffet (shocking amount of people just having chips, nuggets or plain pasta when there was actually really nice food). The staff were excellent, rooms were very clean and the cleaners came everyday. The views around the area are lovely. Definitely would recommend and would definitely go back!

Karen Kenchington

Just arrived back from a week's stay in this hotel, it is a nice hotel rooms are clean, beds are very comfy. Air con isn't great it takes a day or two for it to really start to work just keep it on all the time and the room is a comfortable cool temperature. Hotel is in the middle.of nowhere, nearest spar is a good 10 to 15 min walk away. Pool is the best feature about the hotel. I would go back but not in a hurry.

Misty Buchanan (MistySkye)

I honestly wish I had done more research before visiting here. This was the first ever holiday I couldn't wait to come home from! Firstly we arrived late and thankfully there was something to eat but it was cold meats and stale rolls, there was no water in our room on arrival either along with no tea and coffee facilities in the room. Breakfast was the better meal of the day for all inclusive, the rest of the food there was diabolical, all the same every day and the weirdest concoction of undercooked cold pasta in gross sauce. Meats were sometimes undercooked and always cold. We ate out every day on the end and spent a fortune. Ice cream is not available at the poolside on all inclusive and you have to buy separately. Trying to get a sunbed is a nightmare and the ones left are normally very broken, Tiles sticking up round the pool, which is dangerous. Tables were dirty at the poolside even in the mornings. The rooms are very outdated and there are no plugs near the beds, we had holes in our ceiling. No ashtray for the balcony, we had to ask for this especially. There are cockroaches alive and dead all downstairs in the piano bar and entertainment areas. Loads of the chairs are broken and all covered in dust, carpet looks about 30 years old! With 3 days left to go I ended up paying extra to upgrade and the stay was a little better after that but still not 4*. Most of the staff were good but they are clearly overworked and exhausted, they were snappy at times and one shouted at my daughter because she spilt her drink at the poolside and asked for a cloth. Didn't see any active cleaning other than someone wiping the lift inside. Spa facilities were shut during our stay, jacuzzi was not on at all. Very disappointing holiday! We did make a complaint and to be fair the PR lady was wonderful and polite and had some great points but it didn't really cover the damage done. Definitely would not return!

Carly Bernard

The only reason I have marked the hotel down on rooms is that decor is dated and a bit worn out in places. Once they have a refurbishment this place with be on the top of our list to visit. Location is a bit far out which for us was a bit hit and miss due to having small children.if however you enjoy a walk and being away from the centre of a busy resort then it's great. The hotel has everything you need. But overall needs a refurbishment to really hold its own.