Dmitry Zamakhov
The hotel is located in a very beautiful place, but a bit far from the town center, about 10 minutes by taxi (7-10 usd).
Food is fine but restaurant is overcrowded: in peak hour there are no free tables, also there is not enough utensils. Drinks and service in hotel bars are good.
Reception and housekeeping staff are very nice and helpful, cannot say the same about restaurant.
Room was clean but needs care and reparation: AC leaked, bathroom equipment has seen better days.
Portia Santiago
Rooms smelled like there's a dead rat. Sheets, towels are old. Toilet tiles have mildew. Toilets not cleaned, with hair from previous occupant. They have so many guests, maybe its the reason why they weren't able to clean the rooms well. I have a lot of complaints from my guests.
Alessia Lamagna
Highly not recommended.
This place was supposed to be a five star hotel, but it’s actually worth less the two stars.
The room we were given was dirty, with a balcony facing the hotel generators.
The sink and the shower were covered in rust and it looked as they didn’t even clean the place before us checking in.
Overall the room was old and with suspicious spots of dirt everywhere and the beds were smelling like mould.
The food was not good enough and the restaurant was dirty too.
The pool areas were dirty as well, with plates and cups left everywhere.
The staff is very untrained for this job.
They are some teenagers without any experience or will to work and with very poor knowledge of English.
Overall I would highly not recommend this place, it’s not worth the money.
Seckin Akter
Room had none working air conditioner. The Hr of hotel would not switch rooms, even though we were willing to accept the upgrade fee.
Location was decent.
Food was terrible for locals and foreigners.
Won't go again, save the money. Its not a 5 star hotel like advertised. I've been to 5 star hotels like Merit Royal. This doesnt even compare.
Evgeniy Ivanov
So the place itself is beautiful and nice , you can't argue about this , but the problems start with the service, people's attitude, and the state of the hotel, all of it is just a disgrace. Every room is dirty, not cleaned properly, or not even done till the end, as there were 9 of us with kids and we got 3 rooms, hygiene in that hotel is 0. The grout in our bathroom wasn't washed out, so as it set dry it was a mess on a floor, people there not cleaning corners or under the beds , I don't really think they were using vacuum cleaners at all. Everything that makes this hotel better is when you are paying tips or extra, people are just sad there, you can see that. The food is a different story, so be careful with it, as I got food poisoning and spent one day in the hotel room vomiting and **itting and another day in hospital, thankfully it was before we left back home ,we didn't ask for compensation or anything, I don't think it would work with those people anyway, all I wanted was to stay in my room a bit longer so I could have easy access to the toilet, to my suprise extra 6 hours after check out time would cost 50 euros, and that's attitude all together summarise everything, as we been arguing about that, manager(chihuahua girl in black shirt) was really offensive from the start, we talked to theirs doctor who sent us to the hospital, so even when I wasn't leaving hotel and was eating just there they came to the question - how can you prove it? Which I couldn't, but the thing wasn't even about admitting it and saying sorry, but just to let me stay in a room 6 hours longer cause of my state, those people are just scum, they will lie to your face and smile only when you are giving them money, those are not people, more like animals.
Was it affordable? Yes, we went there because of our family as some of them have struggles with money, but it isn't worth it, look for something else.
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