Kathleen Doyle
Really good value family hotel. Room was clean and well presented, good bathroom.
Fantastic breakfast, dinner was fine with plenty to eat but nothing special. Restaurant staff friendly and very hard working (as were all the staff actually).
Free shuttle bus to town good but for us a little bit of a downside that we were not a stroll to town. We did walk it but in the heat not so pleasant.
Not keen on the pool set up. Large pool with fantastic splash pool next to it and small kiddies pool alongside. Entertainment poolside.
Smaller quieter pool also taken over by children jumping in and using inflatable toys. Even as a family hotel I just thought the guests without children might have been given some thought regarding having the chance to cool off and relax without having children jumping in beside you.
That’s my only negative to an otherwise great stay at the Aluasun Costa Park.
Kimberley Brown
Second time visiting, first with a friend for all-inclusive drinking and most recently, stayed here with my 2.5 year old and my partner. Both times we had lots of fun. My son loved the mini disco! The staff all work so hard, yet are always so friendly & helpful.
We had a 30 min deep tissue massage st the massage parlour on site- genuinely one of the best massages we've had in our life!!
Would happily recommend and return.
Rachael Hogan
Just got back yesterday from this lovely hotel. We had a huge room, we did book a junior suite as we had a toddler, so we needed the room with the pushchair etc. Definitely recommend, modern and big. Food was good, plenty of options in the buffet. Lovely friendly staff. Hotel was spotless. Only silly downside and I’m not moaning at all, was we had a room overlooking the main pool, yet with a pushchair there was no access, so we had to go down in the lift, through the shopping mall, then back in another lift to get to the pool. So had to either carry her down steep steps, not sure why they don’t have a small ramp down from the entertainment area? Like I say she could be carried down, but anyone in a wheelchair probably wouldn’t be possible, so maybe something to improve on. Good kids entertainment. Lovely stay. Thanks ☺️
Sarah Ramsden
We had a fantastic stay, friendly staff, lovely food (although could do with a bit more vegan/vegetarian options), hotel is a bit dated in places but this didn't affect our fun. Kid and adult entertainment was really good and varied. Got to try lots of new things. The only slight criticism is that the free shuttle bus to the beach and town is only about once every 40 minutes and is very oversubscribed, so if you don't get there at least 30 mins early you'll have to wait for the next one or make your own way in. We did get a taxi and it was only about €8 one way.
Hend Mahmoud
A Very Disappointing and Unpleasant Experience
When we arrived at the hotel reception, I was with my three children, including an infant. Although the booking clearly stated the number of family members and that it was a family room, the receptionist refused to honor the reservation. She insisted that we modify the booking to include the children’s ages, which we did immediately as requested.
Despite updating the reservation, she continued to refuse our stay unless we paid an additional fee on top of the original booking price. She stated that the reservation could only be accepted at the new price, which was very unfair and not what we agreed to online.
All of this happened while we had tired children with us, and we had to wait for hours. In the end, we had no choice but to leave the hotel. It was one of the worst experiences I’ve ever had, and by far the rudest treatment I’ve received from hotel staff. This situation affected my children deeply, especially because the staff’s behavior was harsh, inappropriate, and completely unprofessional for someone working in hospitality—especially in a tourist country like Spain.
To make matters worse, when we arrived, other guests were already waiting in line, but the receptionist ignored them and came directly to us, asking in a very impolite and provocative manner, “What do you want?” It felt humiliating and unwelcoming.
Honestly, I felt discriminated against at that moment, and I truly regretted choosing this hotel. It was a very upsetting and disappointing experience that left a negative impact on our trip.