5 Star Crete Holidays

Michał Mazur

Top class hotel with very friendly service. High attention to cleanliness in rooms and common areas. Delicious and varied food. Our attention was also drawn to the peace and quiet thanks to the location of the hotel. Always available sunbeds both by the pool and on the beach. I recommend it with all my heart.

mcbitter

This hotel is more like a 4-star hotel. Compared to other 5-star hotels, it can't keep up: the facilities are outdated, and "all-inclusive" doesn't mean everything is included. For example, you have to pay €10 for pool towels, and the minibar is not included either. Dining in the à la carte restaurant also costs extra, and lunch at the beach bar is not regularly available. The use of the tennis courts and the indoor pool also costs extra. The food itself is okay, but not very varied. At least there are vegan options! The hotel bar offers only a few cheap cocktails without branded alcohol, and you can only get branded cola at dinner, but not at the bar (everything is mixed with syrup here); if you’re looking for quality drinks with style, this is not the place. Everything is served in plastic cups. The hotel is more about "quantity over quality," even though it’s not that big. It is quite remote, with about an hour’s drive to Chania, and there’s nothing going on in the immediate surroundings. Really, nothing. You also can't go for a decent walk. The large pool is nice, but very cold, dirty at the bottom, and only 1.10 meters deep. The beach is empty and clean, but it's a pebble beach, which is important to know. The hotel is a sports hotel, but aside from aqua aerobics and morning yoga, there are only a few class offerings. However, the gym is very well equipped! The guests were mostly Brits (some of them party-goers who can be satisfied with cheap cocktails, mediocre food, and loud music) and many retirees. The best thing about the hotel was the friendly staff; everyone was very kind and helpful. All in all, it's a good hotel, but if you're expecting luxury, this is the wrong place! Not a luxury resort! I wouldn't book the hotel again, especially not for the price!!

Csilla Harangozó

We spent our honeymoon there in June. When we arrived had the chance to upgrade our room to one with semi-private pool and it was the best decision, I highly recommend that. We even got honeymoon gifts in the room. The staff was extremely friendly and helpful. Regular cleaning in the rooms. We booked all inclusive and the food was great and there was plenty to choose from. The surrounding area is quite empty and not so nice but we had everything we wanted inside the hotel. (We had to pay for the wifi that was still not the best). The music nights and the themed dinners were outstanding. Thank you for everything!

Enikő Omodi

We had a one week family holiday at this hotel and it was absolutely lovely. As we arrived we got a free room upgrade and at the end of our stay we got free late checkout as well. The hotel is clean, (they clean the rooms twice a day) and quiet. Besides the musicians at night, not a whisper reached our room. The cuisine is exceptional. They always label the gluten free, lactose free and vegan options. The shore is clean, and although its rocky, its really nice. The staff was always kind and helpful. The gym is well-equipped and the programmes are nice as well. There should be a bit more entertainment. Especially in the evenings. If you are looking for a relaxing holiday I believe this is your best choice!

Victoria A

**This is the worst “5 star” hotel I have ever experienced** We were so disappointed that we left after just one night and paid to stay at another hotel, losing our money in the process. The hotel feels like a shabby 3-star, nowhere near the 5-star experience it advertises. While Mrs. Despina was very professional and showed empathy when we expressed our concerns, the manager, Mr. Kantaras, was incredibly rude and unprofessional. Everything in the hotel feels old and rundown. The shower flooded, creating a hazard, and the outdoor facilities were in terrible shape, with broken, worn-out sunbeds. The entire environment was unpleasant and not remotely luxurious. The food was equally disappointing, especially the breakfast, which was far below any reasonable standard for a resort of this caliber. There are so many better hotels in Chania. Don’t waste your money here—this place is a total letdown.

Nico Taenzler

I recently stayed at a charming hotel in a beautiful village and was impressed by the excellent service. The hotel offers two lovely pools, one of which is thermal, perfect for relaxing. There’s also a well-maintained tennis court for those looking to stay active. The on-site restaurant is a real gem, serving authentic local cuisine in a cozy atmosphere. Overall, it was a wonderful experience, and I would highly recommend it!

Carra Straut

We had a lovely stay here! Staff was friendly, room service offered daily. The room was very convenient to the pool & mini golf. They also have pet cats at the resort & they're so cute! Close enough to night life & the beach, especially if you rent a car. Can't wait to go back!

Mike Yiannakis

It's a upper class Hotel / resort up in the mountain. The staff are very friendly and are always willing to help. The rooms are great and fully equipped, including a dish washer, have a bathtub and shower. A TV with Fast wifi and Aircon. They supply pool towels, and the pools are great to cool off. Both resturants on the premises serve good food. The resort has a shuttle service to the beach or to the village at the bottom. They do a round-trip every hour free,

Linda Pullan

Up high above Hersonissos, most units have lovely views. The staff are friendly and very helpful. The food at the restauramt buffets is very tasty and varies. Several evenings there is entertainment. And there is much to see on Crete, from Knossos to the archeology museums (many) to the excellent acquarium, the caves of Zeus, the Lassithi plains, wineries with unique grapes, etc. We will be back!

Milan K

Awesome resort! I only gave 4 stars on location because it’s not on the beach, however being on a mountain provides exceptional views, shuttles run to the beach and town daily and only 5 and 15 minutes away. The pool is fabulous, staff are amazing and food is exquisite. This may be my new vacation spot to replace St. Maarten as the Greeks are much more accommodating than the French……just saying from experience…..

Amy

Lovely spa hotel, spa facilities and pool facilities are great, I got a Greek massage which was unbelievable. The food was varied but not of high quality, and would have liked to see more authentic traditional options as didn’t really feel much like we were in Greece when we were eating. However still some nice options. Staff friendly and helpful, rooms clean and had everything you needed. Gym was poor, it was a room hidden away on top of a bar that no one mentioned to us, with a bike, a few dumbbells and a yoga mat. Weird rule about not being able to take more than one drink from the bar at a time, even if you were taking a drink for yourself and whoever you were with. So had to go back and forward. This was inconsistently implemented depending on staff on the bar. Cocktails very watered down. It was about 15 minutes in a taxi to the town 22 Euros each way, not much else around the hotel so if you’re looking for a chilled stay out of the way doing nothing at a reasonably priced all inclusive this is the place for you. They have a ‘private beach’ which is just a small bit of dirty sand with old sunbeds so really wouldn’t recommend it being worth the shuttle bus down there. Rethymno old town is lovely, if I came back I would stay nearer the town. Overall we had a nice holiday because the weather was good and the pools were good, and we could generally eat some half decent food. Not brilliant but not bad either, some good points and some to improve on.

Sue Bartlett

Nice room, good aircon, no English TV. Food was very good although typical of all inclusive buffet my husband who is a vegetarian said it was the best he's ever experienced especially if you love salad and cheese. Beach too far to walk but transport provided by lovely driver and we went every morning. Complex not suitable if you have any mobility issues as steps and some slopes quite steep. We would go again.

Helen Parkes

I stayed here for a week the beginning of October 2024. The resort is beautiful although I wouldn't say it 5☆. The room needed updating and the showers were full of rust and limescale. The shower heads were full of limescale so didn't work properly. The food was ok, definitely not 5☆. The entertainment was poor. The pools were lovely and plenty of sunbeds but that could be different in peak season. The staff were lovely and couldn't do enough for you. I would recommend the resort as a 3 to 4 ☆.

Holly Picknell

Before we came we were very worried because of the bad reviews But we have just spent a week here with our 5 month old baby and it's been the one of the best holidays we have had. Yes there is a drinks rule but you can get cocktails all day, beer,wine , soft drinks and hot drinks ! Spirits are after 7 so it was like a little treat in the evening. There is a rule of only 1 drink per person but all you have to do is put the drink on the nearest table and you can grab another no problem. The food was amazing different selection every night and the snack bar by the pool had a good selection of pizza pasta and salad. Perfect for lunch. The staff were really friendly and welcoming had no issues at all, and made such a fuss of our little girl it was lovely. At the pool they come and clear all your used plates and cups up so you don't have to take anything back. The Greek nights were brilliant got everyone up to dance and we had such a laugh, we had such fun we attended Greek night twice ! The shuttle to the beach and back was really good always on time and the man driving the bus always helped us on and off as we had the baby again lovely people. We booked the shuttle into town had to book this 2 days in advance no issues we spent 6 hours there and again the bus was on time picking us up and they even provided a car seat for our little girl which we was so grateful for. The people that write the bad reviews in my eyes are just to stuck up there own bums 🙃 ! If you want a nice week away good food lots of cocktails this is the place ! Would 100% return again ! We also got late check out as our flight was a late one this was only an extra 25 euros and as they understood we were allowed to keep our bands for the rest of the day so we basically had an extra day for free !

Aleksandra Woch

Beautiful resort. The room was spacious and cleaned. The staff was very friendly and accommodating. The food was a hit and miss, but overall not bad. You can eat and drink all day and you will always be served with a smile. I can definitely recommend this resort if you come to Crete!

chris wind

We really enjoyed our stay in Filion Hotel. The room was spacious, fresh towels and cleaned everyday. The staff were very helpful with a quick and efficient service. Nothing was too much for them. We like a quiet holiday so the location was really good for us. The pools and areas were very clean. We were also well and truly entertained every evening whilst enjoying some cocktails.

Maurice Penney

Advertised as a 5 star hotel, at best it would make 3 stars. All inclusive, it had one bar (where drinks were only served between 12 and 11pm). One restaurant, the food was quite tasty but not always hot, and the rooms were not cleaned on a daily basis. All in all, I won't be going here again. DISSATISFIED.

Tina Cleveland

We really enjoyed our stay here. The staff were lovely and very helpful. The pool area is well maintained. The location is not ideal if you prefer local shopping. My only criticism is lack of spoons in the dining room. Food is plentiful and available in the pool bar throughout the day. The room was very spacious and clean

Sima Plečkaitė

We enjoyed a lot our stay in Filion- Sugar villa. Service was perfect. Employees were very friendly and helpful, they accommodated with everything we needed. We had very beautiful view with mountains and sea. In the villa was really clean and we found everything what we needed, like kitchen utensils. There was also nice terrace with the private pool and the grill. The restaurant had amazing medetarian food, where you can choose everything from self service buffet. Really recommend the place!

Razvan T

Great experience. The hotel is clean + rooms, food is super tasty, every day is different. A lot of variety to choose. The staff is WOW. One of my best holiday in Greece. Thank you to all, thank you Filion Suites Resort and Spa! Highly recommended!👌 👍 👏 💯

Lucas Chlosta

Ok, I've spent a nice week at the hotel in first part of October so here is my review. First thing first, if you are looking for a real 5 star experience this is not it. While some elements are almost up to par, other lower the rating. 1. Localization: Good - next to the beach, close to the biggest city on the island, nice park next to the hotel, nice clean pools. Bad - Nothing interesting in walking distance, power plant as a view, next door hotel can get noisy (so can be the workers picking up supplies and trash), no chance for a sea view. Rooms: Good - Clean, comfortable bed. Bad - outdated and in need of renovation (bathroom!!!), extra paid safe! Restaurant: Good - Wide selection of foods, themed restaurants. Bad - Overcrowded! even after the main season! Main restaurant is just too small! sometimes the staff took the old plates while I was getting more food and I lost my place!!! Food: Good - traditional food from Crete, fresh, some good items in the selection almost all the time (fish, shark, seafood, beef,salads). Bad - very uneven taste and quality, pork and chicken usually quite bad, breakfast is just repetitive and bland (scrambled eggs are just terrible, not freshly made omelet), watered down juices, small and repetitive lunch selection at the beach bar. Drinks Good - some good selection with few that are ok Bad - some are just laughably bad, especially with orange juice or rather orange looking water! Everything felt as cheap as possible!! Beach: Good - clean and good number of sunbeds Bad - some rocks, not really much of an infrastructure Staff: Nothing bad to say, very nice and helpful. Some nice animations and live music but not too often sadly. Overall 6/10 experience and I am being very generous here. Only take all inclusive as half-board is beyond ludicrous expensive! Also as this hotel is rated 5 stats the local tax is very high!!! The price to quality ratio not great!! PS. Side note for the travel agency - Coral Travel - Avoid them due to overpriced trips and no real care for the person paying!!!

Karolina Küçük

It's a really nice location with mostly friendly workers. Great animators are the souls of Apollonia and do everything to make this place alive and interesting. Great beach, pleasant pools. Near to the airport. The hotel shop is not overpriced. Spa is expensive, but massage is really good. Night life in the hotel doesn't really exist. After the show, you can just enjoy drinks at the lobby bar. If you are looking for silence and relaxation, with not overcrowded beaches, it's a good choice in September.

Adrian Bartczak

Beware of Payment Issues and Rude Staff I recently stayed at this hotel for 4 nights with breakfast included, booked through Booking.com. I paid €429 in advance, and the payment was confirmed by the platform. However, upon check-in, I encountered a frustrating and unpleasant situation. The two receptionists, one older and one younger, both of whom were extremely rude, presented me with a note stating that I owed €405 for the stay, plus an additional €40 as a climate tax. I was confused because I had already paid in full via Booking.com, including all taxes. Despite showing them my booking confirmation, they insisted that they had not received any payment and demanded I pay an additional €445. They even presented a card terminal and expected me to settle this amount immediately. When I refused, the older receptionist called what she claimed to be the manager, and I was told the issue would be sorted the next day. I contacted Booking.com as suggested. When I returned the following day, neither of the receptionists seemed to know what was going on, and the younger one rudely said, “Excuse me, what?” when I inquired about the payment. It was a very unprofessional and stressful situation. Though the stay proceeded normally after that and no further payment was demanded, the initial experience was enough to put me off. Furthermore, when we asked to upgrade to all-inclusive for just one day, the hotel refused, saying it was only possible for the entire stay – which was incredibly disappointing since we only wanted to enjoy a day at the beach with drinks due to the great weather. While the hotel itself was fine, I strongly caution anyone staying here to be prepared for confusing payment issues and rude staff. Watch out, especially for the two women at the front desk.

Marcela Chabová

A very nice hotel with spacious rooms and individ. air-conditioning. With great views from the balconies... An amazing garden with trees, flowers and places to rest and have fun. A pleasant interior with helpful staff and great choice of meals, fruit and cakes in the main restaurant, together with the possibility to eat in the á la carte free. Nice beach with higher waves in the afternoon - due to almost constant slight wind. A big minus - situated next to an electric power station with constant buzz 24/7 and a hindered view from the beach to the left

Gabriel Issa

We had a wonderful stay at this hotel. The food was delicious, our room was kept very clean by the excellent housekeeping staff and the evening shows were very entertaining. (⭐️⭐️⭐️⭐️⭐️😄) The absolute highlight of our stay was the animation team; they were very friendly and engaging, and the Mini-Club was fantastic for our kids. (⚽️🏓🤽🏽‍♂️⛳️🎨🌟🌟🌟🌟🌟🤩) The only minor downside was the room amenities, which didn’t quite meet the expectations of a 5-star hotel. (⭐️⭐️⭐️😐) Unfortunately, the response to our complaint was not better. (⭐️⭐️🙁)

Saba Azeem

A boutique hotel in a renovated Venetian building. It looks like we're living in history. Love the exposed beams on the roofs. The bed is very comfortable. The host is warm and welcoming. The place could be better insulated to sound, but with a historical building, I am sure there are limitations. The location is excellent. There are no elevators, so not ideal for people with mobility issues.

Nick Piper

Nice, family owned, tranquil hotel located in the old town, walking distance to everywhere. Has a nice restaurant attached which serves a variety of taste dishes. Supermarket 5 min walk from hotel. No elevator and some of the stairs are steep - the higher you are the better the view but the steeper the staircase.

Alison Petitjean

A little gem in the heart of the town. What a wonderful hotel so full of history and character and so well preserved. The family who run it are wonderful and couldn't have been more helpful. The breakfasts were amazing and we felt thoroughly spoilt! The pool although small was so refreshing in the heat of the day, and the courtyard a lovely place to relax amongst the pretty flowers and plants. The restaurant next door is very good, the service excellent. We would love to go back there should we visit Crete again. Thank you for making us feel so welcome.

Aleksandra Woźnica

Our stay couldn't be better. The hotel is really charming and very well located. We've never been so warmly welcomed as by our lovely receptionist. The staff was helpful beyond any expectations. I'm really looking forward to coming back. Thank you! (Aleksandra - Sofoklis)

Elvis Coimbra Gomes

I really enojyed the location of this establishment and the decoration. The people working there are also extremely friendly and helpful. Unfortunately, we were not able to sleep. While the bed was comfortable, there was no sound isolation. We could hear partygoers until 4am as if we were sleeping on the street. I would recommend this place to anyone who actually wants to go party until late in the night, but not to people who want to enjoy a calm stay.

Martin Hubbard

I've been here 1 day,all these negative reviews are so FALSE,the staff are amazing,the foods as u expect from an all inclusive. Plenty of booze on offer,all the pools lively with polite guests,music and staff walking round asking if anyone needs drinks. The rooms are clean,air con is fantastic. What more needs to be said

Rachel

Beautiful hotel, had such a relaxing week here. Buffet has such great choice, plenty of variety and tastes good. Staff are all friendly and helpful, they could just do with keeping on top of clearing dining tables after people have finished eating. Our cleaner was so lovely, our room was always clean and comfortable. Good working air con, loved the all inclusive cocktails. Beautiful turquoise sea, enjoyed swimming with the fish. Nice hour walk into the nearest small town Sisi. Agree with others that some things are starting to look a bit tired - some things like the sun loungers could do with an upgrade.

Sudhir Malhotra

Booked an all-inclusive holiday at this resort. However, we arrived late after our flight was delayed, it was after 11pm. The reception said that there is no restaurant open at this hour but if you want to eat there is a restaurant that is open where we will have to pay. This restaurant was within the resort. We were all hungry. So we ordered a burger, spaghetti and a couple of chips and soft drinks. The bill came to 69 Euros. The next day, we found that at every service counter, there was only one person serving. It didn't matter how busy that counter or bar got. I have given four stars for the room we were in as it was a villa and was quite spacious. However, other guests complained about their rooms, they said they were small with a bed that was so high that they had to climb on it... The resort is out in the sticks, and you can not go out unless you hire a car, and for a small car, I paid 80 Seuros for a day. The food tasted the same every day, even when the menu was changed. Breakfast had the best menu. All in all, the service was diabolical for Radisson Blu. We have stayed in a couple of these before, and they were excellent.

Orzullah Majidi

We went for 10 days. I was terrified after reading the reviews. The truth is somewhere in the middle. The pools and beach are lovely. The kids Club although in need of renovation was a hit with the kids. My daughters made friends and loved going for a few hours daily. The buffet always had great salad fixing. The drinks aren’t great and they definitely have issues producing the amount of ice guests require. That being said I enjoyed the iced coffee and had a more than a few pinocoladas at the adults only chill spot. My biggest complaint was some of the guests. The messy crazy seat saving towel hoarders. I just sat where i wanted by the beach or pool. They usually don’t come back to the saved seats.

Maddy Power

I really don’t see why there are so many bad reviews. I have nothing but good things to say! The staff could not have done more for us, so welcoming, so friendly and so lovely. The beach is absolutely incredible and the sunsets each night were breathtaking. The buffet food was up to more than a decent standard and the beach bar was definitely a bonus. The only negative we noticed whilst here was how rude so many guests were, literally spoke to some of the staff appallingly and treated them like their own personal servants. I truly think you get more than what you pay for here, would 100% come back again and recommend to anyone.

André Hohmann

This is a wonderful hotel for a family vacation. It is located with a great view of the mountains on a wide sandy beach with shallow water which makes it perfect to enjoy the sea. The hotel is set up like a village inside of a park and has several large pool areas which are really pretty and well-maintained. The rooms are very nice and well kept, every building has only two floors so each room either has a terrace or a balcony and is rather quite and sometimes even surprisingly private. A little drawback for a vacation with small kids is that none of the pools are heated. Even the small indoor pool is a bit chill which is nice for adults but not so good with kids. Also a minor point is that the hotel is split into two areas by the main traffic road but there is a tunnel between both parts and there is hardly any noise from the street. The food is really good and on the upper range of quality for hotel buffets. The bars are located nicely and quality of drinks is also good. The hotel offers a kids club, a paid mini train to two nearby destinations and private beach access. There are also small shops and a mini supermarket in the hotel as well as a rental car office. Only minor drawback is the service - the staff is friendly but sometimes takes quite some time to notice the guests and their orders as well as setting up tables. Overall, this is a really great place for a vacation in Crete.

Julien A

This hotel is definitely not up to 5-star standards. If you're accustomed to staying in 5-star hotels, you'll likely be disappointed. While some aspects are good, many fall short of what you'd expect from a 5-star experience. The location is nice, with a good beach and plenty of loungers available. However, the food is mediocre—I don't understand the positive reviews. The menu is repetitive, the quality is average, and the desserts are poor. The waitstaff, especially the male servers, are rude. I often felt like I had to apologize just for requesting water or coffee. The main restaurant feels more like a cafeteria, with tables packed closely together and music that is too loud. The pools are okay, but they don't seem very clean. The water is always murky. The rooms are okay, but they don't meet the standards of a 5-star hotel. The cleaning staff do their best, but it seems like they are overworked.

Hüseyin Dereli

My family (2 kids with ages 1 and 3), my wife and I were there in August 2024, for a half pension stay. We wanted to try out different restaurants and different tastes of delicious greek food, at least for din er, and we are satisfied. For the hotel, everything was good : clean rooms, nice sandy beach reserved for hotel in walking distance, delicious food at buffet, and friendly staff . (Our 3 year old daughter loved the animation staff, and wanted to participate for almost all of activities :) The only improvement topic I can think of about the hotel is, the taxi driver that the receptionists call when you need a taxi. The receptionists called almost the same taxi driver who was rude and trying to hurry you up in a disrespectful manner; which is the last thing that a family with kids need in a relaxed holiday plan. My suggestion is, find another taxi when you are in Georgiopolis city center, and call the taxi by yourselves, instead of being directed to the impolite taxi, as if it was the only taxi available in the whole city. Because, thee only rude person in Kreta can be that taxi driver, rest of the population is very friendly, including taxi drivers.

Max Traveller

Fantastic family friendly hotel with a beautiful beach! We've visited Pilot Beach Resort two years in a row with our very young children (1 and 3 years old) and it's been a wonderful experience both times. The beach is amazing, clean, safe and with (most of the time) calm waters. It’s ideal for families. The rooms are as shown in the pictures and being close to the beach is definitely worth it. The buffet options at all the restaurants are excellent. The appetizers and main courses are always well-prepared and there’s something for everyone. However, for the desserts, only a few really stood out. The kid’s corner restaurant is great, it is open during the day until 5PM. In 2023, we noticed it was a bit dirty but they’ve made more efforts in 2024 to keep it clean. The variety of food for kids is fantastic, although I wish they had boiled vegetables in the buffet options (like in all the other restaurants). The staff is wonderful, always friendly and accommodating to families. Over two years, we never had a single disappointment with the service. There’s also a new playground near the football grounds for kids aged 3 and up, which is a fantastic addition! I only wish they had something there for children under 3. Almost every night, there are 2 to 4 events or shows, all worth attending. Our kids especially enjoyed the mini-disco and magician shows. On a practical note, we had to visit the nearby hospital during our stay and the staff there were excellent. We felt very secure and the doctors were professional and attentive. Thank you Pilot Beach Resort for giving us amazing family memories! We came here twice during a time when we desperately needed rest and fun with our little ones and both visits exceeded our expectations!

Mr Clean

Really nice beach resort with several restaurants, pools and an amazing beach. Rooms and the overall look of the hotel is a little outdated, but they have a great Kids program and animation.

Su Correa

This hotel is definitely not a 5 stars hotel. I would say more like a 3 star. The staff work hard so not blaming on them but on the management with their poor choices. Food is nice but sometimes some food taste like the have been cooked few days ago. Drinking running out in the machines and I couldn’t get hold of the sweetener I use and someone from the pool bar was in a mood with me just for asking for it. At this time of the year there is barely not much entertainment and the pool table is not free charging 2 euros for each game. We came as all inclusive and most drinks you have to pay. The little fridge in the room doesn’t work and its dirty. I am not being harsh just being honest so people know what to expect if they book this hotel. They could do with some improvements.

Evan

As other reviews say, this is definitely not a 5-star resort. The overall offerings of the hotel are good, but there indeed is room for improvement. Food was decent, with a fair selection of foods to choose from. The rooms are OK too for what you pay for, but they could use a renovation — same for much of the rest of the hotel. The activities throughout the day were nice. There is an animation team that puts on a show each night. The animation team on-site are employed by either one Italian travel agency and one French agency. Part of their job was to interact with guests, and unfortunately, they will only acknowledge you if you are a member of that agency. That is my main complaint of this: if you are not a part of either of the two agencies that have a large presence at this hotel, you are completely left out on a lot of the experiences. The beach and pool were nice, but not enough places to sit on most days. Be sure to bring water shoes if you plan on swimming in the ocean.

annija jansone

I recently stayed at Annabelle beach resort and had an incredibly disappointing experience. During my stay, my money was stolen from my room. Despite reporting the incident to the hotel staff, they were unhelpful and dismissive. There was no security footage reviewed or any serious attempt to address the theft. I spoke to several of my neighbors at the hotel, and they also reported having their money stolen. I felt completely unsafe and unsupported. While the overall amenities and other aspects of the stay were okay, the cleanliness was lacking a bit. I would not recommend this hotel to anyone looking for a secure and pleasant stay.

Natalie Mason

Amazing service, food and drink Room didn't have kettle, and wasn't really up to normal spec you'd expect in an advertised 4star plus. Not wheelchair friendly as was told by jet2. But the staff made up for everything and helped my disabled mother into a golf cart and took her anywhere she wanted. Nothing near by really. Up hill a shop and restaurant but a bit of a walk

nadia rahmati

Unfortunately, our experience at the hotel spa was very disappointing. We had booked facials and body scrubs for three people. When making the reservation, the staff member and manager of Spa assured us that we could use the spa amenities for the rest of our stay. However, upon arrival, we were denied access to these amenities, and the staff reneged on their promise. The treatment room was too cold, and there were no blankets available for us. After the treatments, we were sent to a shower area without doors, where I ended up being seen naked by a gentleman using the sauna. Overall, this experience was far below our expectations, and we were very disappointed with the service and facilities.

Ron Kelly

Absolutely worth while. What a stunning place. Super friendly staff, always ready to help, very attentive, and hard working. The food is amazing and everyday they have a different variety. The buffet is fantastic and the staff there really make a difference, super dedicated.

Ifeyinwa Enaohwo

We stayed a week in August 24. Rooms are dated. Definitely not 5 star. Air-conditioning was good and rooms were clean to. overall, not unpleasant. The beauty of this place is the staff and service. From the cleaners to reception and kitchen staff. They were all brilliant. Shout out to Aphrodite at the restaurant who was amazing. Plenty for kids to do as well. I'd be happy to go back

A f

We had a lovely stay in Serita this October. Restaurants were good, facilities great, rooms could be better (cleaning was irregular), grounds and common areas immaculate though. Can use handy bus service just outside the hotel to Heraklion and Agia Nicholaus, cheap and efficient if you want to get about. Guests are mostly Polish, French and some English. Special thanks to bar staff Kostas and Alexandros and also reception staff Theoni and Maria, you are the best! Beach is fine despite the rocks, shame it was windy.

Gábor Balogh

We spent here a week with my family in Aug, and loved the place, atmosphere and the hospitality. The quality and variety of food and drinks were great. We spent most of the time around the pools because the beach is not really usable (stones, rocks etc) that's the only less positive thing about this place. Overall 5 star experience.

David Kennedy

Superb hotel, spread over a reasonably large area you don't feel crowded in. The two main pools along with the beach adjacent offer a variety of areas to relax and enjoy your holiday. The pool bar, crepere and poolside restaurant means there's somewhere for all tastes to enjoy a drink, snack or full meal. The staff are friendly and always smiling. Nothing is too much.

María José Gómez

I was with my friends on holiday in June this year 2024 , and I would like to thank each of the people at the hotel for their professionalism, and for making us feel like unique clients. I would like to highlight the work of the general manager who makes every day that everything works perfectly. The food is exquisite and the entertainment is superb. Congratulations to the whole team !!!!

Egils Pukinskis

This was our second stay at Blue Sea Beach, and once again, it exceeded all our expectations! From the moment we arrived, we felt welcomed and taken care of. The breathtaking sea view from our room set the perfect tone for a relaxing getaway, and every moment was truly memorable. The hotel staff went above and beyond to make our stay exceptional. A heartfelt thank you to Nikos, Maria, and Argyro at the main bar – each evening was a joy thanks to your friendly service and warm smiles. Maria in the restaurant was attentive and made every meal special, and a big thank you to the chef in the kitchen for the delicious dishes we enjoyed daily. Eleni at the pool bar was always welcoming - thank you for the refreshing drinks and kind chats, and the reception team made our stay smooth and comfortable from the start to the finish. We can’t wait to return again! Thank you once again for everything! Egils&Ingrida Latvia

Nicola Harrison

Myself, my mum and daughter have just returned from spending 10 fabulous nights here. We have had the best time and that is down to how beautiful the hotel and grounds are, the staff, the food and location! Firstly the hotel itself is set in the most gorgeous gardens surrounding all the rooms and facilities. It’s immaculate and the variety of plants and trees is stunning. Our room had a garden view and was central to the pool and restaurant/bar areas. We were in a block of rooms all ground floor with seating area outside with loungers. There are other blocks of rooms that are 2 storey too. There’s a mix of rooms, some are next to the pool, or on the front facing the sea, and some have their own pool. The room was cleaned every day to a high standard. Even though our seating area was taken up by a bed for my daughter, we still had room to get ready in comfort. Only slight negatives on the room is the air conditioning could be better within the main area and the tv has only a couple of English channels which are just news ones. It would of been good to have the option of seeing other channels for those times when relaxing in the room. Restaurants- The main buffet restaurant is a great size with both inside and outside seating. The staff are fabulous and friendly and are at your table within a couple of minutes to take your drinks order. The food variety is good but I would of liked to see more beef, chicken and fish being offered at the chefs grill. We only had roast chicken one day and I didn’t see and chicken being cooked on the grill. Fresh fish would of been good too- I would of loved some fish and salad. There tended to be a lot of pork on offer which unfortunately I don’t like too much. There was a couple of occasions that I just fancied a tuna salad and as it wasn’t on that day, I spoke to one of the kitchen staff and they kindly brought me out tuna which was fantastic. All the staff at the resort can not do enough for you and are always super happy to help. The a la cart restaurant was really lovely too. We had one visit included within our all inclusive and booked it with the lady at the entrance to the main restaurant. The food was fantastic there and the lady who is the chef there was so friendly and informative on the food on offer. It’s only small so book early! We loved the decor in there too and it looks out to sea which is just gorgeous. There is also the pool bar that serve fresh food to order, great burgers, wraps etc. The wait can be a while in the queue at peak times but if you just leave it till it’s quieter it’s much quicker. Pool- The pools were all really clean. They are not massive but ample enough and my daughter loved them as did I. The loungers around the pool on the grassed area are a little tired- it would be so much better to have the loungers that are at the pool by the bar and the front of the hotel. They are so much comfier with the padded toppers as oppose to the older loungers which can be a little uncomfortable. The tree crickets in all the trees are super loud but we actually didn’t mind it and quiet enjoyed listening to them! Evening entertainment- This is the only negative to the hotel to be honest. It would be so much better if they had a proper show or something aimed at a younger audience. There were some traditional singers and a couple of nights of dancers but something more entertaining would of been good- maybe a magician, acrobats, a pop singer tribute act etc. We felt the entertainment was a little stale and more aimed at an older audience. The bar is lovely and airy, nice seating areas and a fab variety of cocktails on offer. Beach- The beach itself is beautiful and the sea comes right up to the wall and it’s not a big walk to the water, it’s just metres from the sun loungers. The view of the coastline is amazing and to be honest the whole area is stunning. There are lots of shops, bars and restaurants right next to the hotel so it’s just a very short walk which we found as a big plus to the hotel. We cannot wait to return next year! We had the best holiday!

Tamar Weber

We were 13 guest, we had an amazing experience. The rooms with the private pools were very good. The staff all around, from the check in till the check out (and even after, one of us staid later) were very kind and helpful. The food options were great. We will surely go there in the future.

Amir Muallem

One of the best experiences I've had in Greece! The hotel had an Adults-Only vibe, but it was perfect for our little kids. We were upgraded to the Bungalow Front Pool, which I believe are the best rooms at the hotel. You can access the pool directly from the room's balcony. The beach is wonderful, and Stalis's center is just outside the hotel, with plenty of great restaurants to choose from. Highly recommend it, and we'll definitely be coming back. A special thanks to Yanis, the hotel manager, who is always around, making sure every guest has the best time.

Mike Margarucci

After 10 days here I simply can not recommend this hotel. -Pants for dinner at a beach hotel in 2024, ridiculous and uncomfortable -Kids club staff is competent, wonderful with the kids and really making an effort all day. The program however is repetitive and not interesting (at least for my son) -Kids playground and pool lack in maintenance and majority of it not functioning -The “infinity” pool is simply a normal pool surrounded by sunbeds with no sea view from pool. -Frustrating Restaurant policies-seating times, fixed tables, drastically reduced menu in a la carte restaurants for half board guests etc. -Tennis courts and the “volleyball net” are not at all maintained -Basically whole resort is concrete and filled with stairs with virtually no green space -Overpriced drinks at bars and restaurants, double local standard outside resort. -The rat on stairs up to kitchen says all you need to know about hotels standards, see photo -Main positive are beautiful sea views from nearly anywhere on resort. You can do much better in Crete for the money charged.

L S

Very nice location directly on a sandy beach. Hotel rooms are OK, the staff is mostly super friendly. Breakfast is above average with a big selection of cereals in addition to the usual bread, fruit and warm/egg selection. The juices were 3-star standard though, nothing freshly squeezed. Dinner buffet was OK, desserts were nice, the main dishes mostly good. Child club was great, with the ladies taking great care of the kids. Main downside though: this is a very smoker-friendly (and non- smoker unfriendly) hotel, without any outdoor smoke- free places. Even the kids disco was in a semi-outdoor bar where people were smoking. Waiters were a bit too pushy when trying to sell wine.

Deborah Garbi

Great location of the hotel, right in the centre of Stalis. The beach was clean with a nice view. The staff very friendly. A big thank you to the Kids Club Team, they are passionate and very experienced. We moved from Ikaros to Alexander Beach this year because we know the team of the kids club. Improvement: The food is okey but not a five star rating. We come back.

Charlotte von Mörs

Terrible WiFi. The only place you could use it was in the main lobby and even there the connection wasn't perfect. The pool was full of chemicals and hurt your face and eyes after 10 minutes. Otherwise it was amazing and beautiful. The beach was nice and the room was comfortable. Would go there again.

Denise Elverson

Have stayed at Alexander Beach Hotel on two separate occasions. Each time we have found the staff friendly and helpful. The food options amazing. The buffet breakfast offers enormous variety of both hot and cold dishes. There us also a variety of restaurants snd bars on site if you do not wish to leave the complex. With 4 outdoor pools and the beach a few steps away there are plenty of options for swimming and sunbathing. Would recommend and definitely plan to return.

AM B

Nice Spa-Resort not far from Chania. The resort as such is beautiful, the rooms are nice, maybe a bit too small. The Service is great, the stuff always very kind and helpful. The Bar at the beach is the nicest place for a Cappuccino prepared by Marianna who always has a smile for her guests :-) .

Jan

All in all a great experience, food was delicious and the staff more than polite and helpful. Some minor stuff triggered me a bit, when having in mind that we paid 350€ for one night: - the room with hot tub was really really small. We struggled to find a place for our suitcases. - In some evenings (two out of four) was no warm (not hot) water available in the shower - There wasn't even a bottle of water included for the evening buffet. You got one on your room every morning tho. - The sea is bit really nice for snorkeling, there is nothing but small stones and sand (just for your information, not an issue of the hotel) - The "adults only" thing is nice, but If there is a group of Americans being louder than a whole school class it's kind of pointless. But I guess that's the same thing wherever you go. + The hot tub was amazing + We really enjoyed the play room every evening with ping pong and pool tables + Great concept with ordering via app directly to your sunbed. The pizza was amazing, the cocktail however not. We tried once and were harshly disappointed.

Carina Bindreiter

This was our second stay at this hotel. The first time we went to this resort at the end of September in 2021 and now again in August. The hotel was fully booked but as it is a quiet small and comfy hotel it doesn't feel crowed. You have enjoy space and u can really enjoy it to the fullest. Sometimes it also feels like a private little beach. Went to the spa two times. Maria explained all treatments in detail and was super kind. The two girls at the spa Georgia and Anna did an amazing massage. It is a pity I fell asleep, but it was too relaxing. Also it was just us at the spa, so even more quiet atmosphere. Never been to an accommodation twice but for this hotel I made an exception 🙃

Y. R.

Nice concept, good and quiet location, fine facilities and friendly staff. At first, we were not satisfied with our room because, in our opinion, the room was not clean enough for a 5* hotel. Some furniture was also broken. The view from our room was really nice though. We took some pictures and showed our disappointment to the reception staff. The lady was very helpful and understanding and spoke to the manager who gave us an option to change the room after 1 day due to lack of availability. Finally we got an upgrade closer to sea which was a great gesture. Our room at that time was also immediately cleaned a 2nd time. Small tip to the management, make a thorough check of (all) the rooms to fix broken furniture and clean from a-z (no offence to the cleaning ladies because they are doing the best they can and are very sweet!!). We appreciate the effort they did to make us satisfied. Thanks to the staff. Robin and Yoeri

Daan Van den Troost

We loved to have our honeymoon at La Mer, we have been in the hotel 2 years ago and we have experienced a very nice welcome. We love how this venue brings calmness and relaxation to your mind and body. I strongly encourage guests to visit the spa and take some treatments. Maria was very helpful in making you very relaxed and ready for your treatment, full transparency on what you will receive. Georgia was a great therapist, she showed professionalism and gentle compassion. I would strongly recommend everyone to spend 60’ in pure calmness and relaxation. Besides the professionalism within their job, they are very cool people as well! 😎

Ray Buckley

Im sorry to say that I came home after a week here feeling disappointed and still feeling aggrieved at the cost for such poor quality. Lots of plus points -excellent, friendly staff, very clean etc but I was very disappointed with the food, quality and selection were very poor for such an expensive holiday. Very limited choices of main courses and most were cheap cuts of meat prepared into local dishes. I have to say the turkey roll was disgusting - tasteless, full of gristle and bits of bones and no special diets meals for my wife who is intolerant to gluten. The food was nearly always cold despite being in heated containers and portions small - a very thin pork chop cut in half!! What's that about? I should have booked B&B only and used the many local eateries My other 'beef' is the superior swim up room which was very nice but the private sun lounging area and pool, didnt see the sun after midday so definitely not worth the extra money. We could only sunbathe outside our room for about an hour first thing in the morning before the day heated up so the pool was very cold too! We could have had a 2 week 5* holiday with much better food for the price

Steve

Amazing hotel. We are in a swim up room, and it has been perfect. Few niggles with the room as I think we are the first ever guests to stay in it, however they were all sorted out quickly. The service is excellent, the staff are all very friendly. We are here on a bed and breakfast tariff, and the breakfast has been great. I wouldn't bother with evening meals or lunch, there are so many nice tavernas around that do fantastic food, as tourists we need to keep them in business.

Renée A.

We had a very relaxing and tranquil stay at Castello Boutique. We stayed in one of the suites with sea view and infinity pool which are amazing, we enjoyed watching the sunset and sunrise from our balcony. The staff were very welcoming, Aphrodite and Christina on reception were particularly helpful. Good breakfast spread and clean facilities. Recommend going early for breakfast if you like hot/warm food. The hotel is close to shops and restaurants only 5 mins walk away. There is a lot of building works within the vicinity but this didn’t affect our stay in any way. Gave 4 stars instead of 5 because the gym is inadequate for a 5 star facility. Needs air con and better variety of equipment. Also the air con on our floor stopped working one night and the heat was unbearable to sleep. The night porter really tried to help but moving room at 3am wasn’t ideal.

JAN HOB

No negative, all the staff are amazing can’t do enough the managed are about and make a point of speaking to you . It is spotless clean the maids speak and helpful . It is central to everything. The beds and pillows are very comfortable good bedding white towels not grey looking ., Nice swimming pool indoor is a very warm one . It’s nice to have staff making a point of speaking to you , had a week now another to go can’t see it been any difference as everyone is so natural well done thank you for a fantastic holiday

jamtcarter

We had an amazing stay at the Castello Boutique Hotel and it's fair to say they saved our holiday. We had originally booked a 7 night hotel stay around 20 mins away in Koutouloufari but had such a bad experience with staff and the room that we checked out after only one night. We looked online and found the Castello Boutique and drove over to see if they had an availability. The staff couldn't have been more accommodating - showing us the room that was available before booking us in for 6 nights. The room was fantastic - really clean with a super comfortable bed and with the bonus of a hot tub! Facilities at the hotel were outstanding - a fantastic spa with a lovely indoor pool and gym and beautiful outdoor pool area. The breakfast buffet was great - a great selection of hot & cold options and number of traditional local favourites too. The evening a la carte menu was also outstanding - brilliant traditional food with a modern twist and brilliant value. However, it was the staff who made this such a great stay. Every member of the staff throughout the entire hotel were not only professional but also incredibly welcoming and friendly and more than happy to go above and beyond to help. It was a true pleasure to stay here and we can't recommend it highly enough!

Christos Manousakis

Esperides Resort is a true gem, offering a perfect blend of luxury, comfort, and breathtaking views. The elegant rooms, exceptional service, and world-class amenities create an unforgettable stay. Whether you’re relaxing by the pool, indulging in gourmet dining, or exploring the stunning surroundings, every moment feels special. A must-visit for those seeking tranquility and top-tier hospitality!

Jonathan Allen

A Memorable Stay Worth Every Star Our recent stay at this resort was nothing short of extraordinary. From the moment we arrived, we were greeted by the incredible Nick, who set the tone for our entire experience. His warmth, professionalism, and genuine kindness immediately made us feel at home and raised our expectations for the stay — and let me tell you, those expectations were exceeded in every way. The hotel staff were simply unparalleled. Hands down, they provided the best customer service we’ve ever experienced. Friendly, professional, and incredibly kind, they left a lasting impression on our family. It was clear that every interaction came from a place of genuine care, and it’s rare to find that level of hospitality these days. The resort itself was amazing: • Rooms: Spotlessly clean, comfortable, and thoughtfully prepared. • Food: Delicious, with a variety of options that kept everyone in our family satisfied. • Atmosphere: Welcoming, warm, and filled with smiles that made us feel like family. Nick and the entire team, we can’t thank you enough for treating our family with such care and respect. Your efforts didn’t go unnoticed, and you’ve truly set the bar for customer service excellence. This resort is a must-visit. If you’re looking for a place where you’ll be treated like royalty while feeling like family, this is it. Without a doubt, it’s a 10/10 experience, and we’re already counting the days until we return. Thank you, Nick, and thank you to every single member of the staff for making this trip unforgettable. Keep up the amazing work — you’ve created something truly special here!

Christos Sofronis

Been there for a week last summer and it's been mainly a disappointment. Room was rather spacious and nice as well as the dedicated pool. But there were free problems that the administration very arrogantly turned them down (water temperature, leaking balcony). Very unprofessional! In particular for a such high price. Moreover the overall property was very dense and you'd have to pass by people's supposedly private areas. Disappointing.

Ida l

The rooms are small and humid , the beds are small, queen size Beside that, the hotel is great manly for adults Its not hotel for children. The food is good The pools are welcoming And the stuff is ok The area of the hotel is also very nice , just noticed that you need a car i order to get to the beach

טלי גולדנברג

We are family with 2 young children 4,7 This place is outstanding. The resort is very authentic, greek style.. The room is lovely, and very clean. Stuff are cleaning the rooms and the area at all given time No problem with towels. Stuff are nice and helpful. Dinner is changing every night and has lots of . options. Even a section for gluten free , everyone can find something to eat.and it is above my expectations. Right outside of the resort there's a supermarket which is convenient. Also lots of restaurants, tavernas and caffe. To go to the beach you need to register a day before for a free shuttle which goes only once to the beach and back in the evening. We took a taxi to a different beach in the area. It is absolutely value for money and recommended.

Discovery Dock East

Always good but now even better. This was our fourth time back at the resort and we were glad to see that it's survived the pandemic with many of the existing staff, but they're making improvements! We had villa 408 which now has 40Mb wifi and very comfortable memory foam memory toppers. Of course, the food is still excellent - it's really nicely done authentic Greek food with superb service. If they don't have what you want, just ask and it will be there the next night. Very vegetarian friendly but you need to ask for the veggie moussaka which is excellent (I hope it's made it to the menu now). Breakfast is a great buffet with everything that you need - loads of variety. Grounds are still lovely. Receptionists are even better and more knowledgeable than ever!

Matt S

Shame about the gym :( The gym opens later than most gyms so you can't go before work. They also stop classes during the summer. I want to exercise every week, not just in the winter! Open early, add classes with instructor.

Copper Oak Carpentry LTD

Excellent view from the hotel especially for breakfast. Staff are super friendly and helpful, we had breakfast included and the selection was excellent. Everything was super clean and the staff couldn’t be more helpful with our requests. Would definitely recommend and come again!

Mark Schäfer

The Royal Heights Resort impresses with its spectacular view over Malia. The room seemed in good condition, though it was obvious that renovations are needed sooner than later. Staff was always attentive and very friendly, they were trying their best everyday.

Travel Mania

An absolutely stunning view of the mountains a great place to relax. The pool is large so it’s never crowded, plus there is a shallow pool for the little ones it’s amazing. The bar service is great they speak English really well and have a good variety of drinks and serve foods such as toasties, crisps and chips. It is an amazing place for a wedding reception with tables ready to be built up for weddings. The inside is so pristine and elegant i would definitely recommend to people staying in Crete.

Louise Hurd

This is a fabulous resort! The staff are amazing and friendly and nothing is too much, always welcoming with a smile and a lovely greeting. The whole resort is a wonderful setting, from private beach, to pools and the spa. The view from our room! Well so incredible! To wake up to that each morning waz fabulous. Everything was perfect. Thank you Out of The Blue. We had a very special holiday.

Mihai Cauia

A very pleasant hotel. Good food. Good location. Maybe more entertainment should be organized for children, and the "Minotaur's Labyrinth" playground needs to be put in order. Thank you for the stay!

Botond Balog

Pro: The location of the resort is wonderful! The room was spacious, the air conditioning worked very well, and the room was cleaned every day. The staff was very professional... perfect service (at the beach bar, restaurant, and other places where drinks were served). I liked that the staff always helped immediately with a smile on their faces. The whole place is amazing. Contra: There are some things that don't work... for example, the fountain, the restaurant that isn't operational, and some areas that could be better maintained.

Lika Nakishbendi

The hotel was very nice, there were nice pools and the beach was very nice where we were there. During the autumn holidays it wasn't so busy and we didn't always have to reserve sunbeds at the beach. We had a room that was right next to a pool which was very quiet and relaxed. But at the main pool you had to reserve sunbeds otherwise they were all gone. At first we thought there wouldn't be much entertainment and activities. That was the case at the beginning. The first two days we didn't know where the activities might be during the day. But it turned out that there were shows and aqua fitness by the jetty at the main pool and at the beginning there was some kind of game in the evening where you had to guess the songs but it was a bit stupid because they spoke French and we didn't understand anything but then for the last three days there was real live music and on the last day there was an Al White party. There was a little show and an entertainer sang and danced beautifully, so that was very, very nice, but now we come to the bad part of the holiday, the room. We had a room for three people and as soon as we walked in there were ants. The shower wasn't clean and had a bit of limescale on it and it just wasn't clean. Then our safe didn't work one time and we didn't have a telephone to call and they said we had a telephone and so on, but we didn't, so we would have to go to reception and let them know, but it was all sorted out and they were very friendly, but it was just a shame that we didn't have a telephone, but otherwise it's a very nice hotel with very friendly staff and entertainment, the room just wasn't the best. Maybe it was just ours. The drinks at the bar were good, but there were only three non-alcoholic cocktails which were included in the price, and the drinks always had some sweet stuff in them which wasn't really my taste.

Paul Grayston

We have a beautiful room looking out to the sea. Our room is lovely and spacious, and the food and service by all the staff is really good. The beach has plenty of sunbeds and a bar, and the beach restaurant serves good food. We would definitely stay at this hotel again.

M A

We stayed in a room with a private pool, close to the main pool. We were there in June, so the weather was perfect and it was not as crowded. It honestly looks better in person than it does in the pictures. The sunbeds at the pool are of very high quality and very comfortable. The room is very large and the private pool is private, you can’t be seen from the outside. The resort is very large, so there are long ways to the different areas. You can order a golf cart but that takes a while sometimes and by that time you can just walk. The beach is on the other side of the road through a tunnel, again you can asked to be driven over. The water park is also awesome for kids. The whole hotel is very luxurious and modern. We had half board. The drinks and lunch was pretty pricey, so if it makes sense upgrade to all in. I would say it’s worth it to do it for €100 p.p. The hotel is also kind of out there, so I would recommend a car rental. Although I believe there is a bus stop not too far away (saw it but never took it, we always rented a car). It would have been a five star experience if the food and evening entertainment would have been better, but the rooms and common areas are pure luxury, I would definitely go back and recommend 100%

Sebastian Schneider

Nice place to stay. We booked a 2 bedroom suite but changed to a suite with 2 rooms and sofa beds in the later. Both with private pool. You should be aware that the 2 bedroom suites have the second room and living room in the basement (bedroom without windows); I.e., only book these rooms if you are comfortable with a bedroom without windows. Two room suite with 2 sofa-beds worked better for us. Rooms otherwise are good. Very good and swift cleaning. I am yet on the brakes on service as the quality of food especially at dinner is mass tourism like and average at best. We opted out to have dinner outside. On the flip-side, breakfast is very good. Processes in the hotel are partially bureaucratic (e.g., you get paper vouchers to swap them into pool towels, exchange only one by one, they want to charge fees if you need a new room key (the usual plastic cards), and some things simply do not work: one of the two toilets did never really work - maintenance did some fixes once that worked for 15 min, and never showed up again despite calling the reception multiple times. They basically do not really care. You only get the standard answer „will come immediately“ which eventually never happens. But very nice location. Good beach access and transport with golf cars if needed.

Shlomi Tolpoler

Dear Children's Animation Team, Thank you for the incredible work entertaining the kids during our stay! The activities were fun, creative, and engaging. Special thanks to Emma for her boundless energy and kindness with the children. And to Diana for sharing her amazing artistic talents. You gave us parents peace of mind knowing our kids were in such capable hands. The whole team was friendly, nurturing, and professional. Thank you for making our vacation so memorable for the whole family!

Anna Khromova

We spent our babymoon at the hotel and our expectations were completely met! We took full board and a maisonette room with a sea view! Maybe next time we will take a room with a pool, since the sea view was not impressive, but it was still very beautiful and pleasant stay!

J Z

My second time to Anemos. One of the best buffets among all the 5 star hotels on the island. Always fresh and with various choices. I litterally will come back again just for the food :). The room is very clean and the private beach is cool too.

Lucy Blunden Botanicals

We absolutely loved this place. The welcome was outstanding with just the right amount of information. The activities were discrete, really great and kid's club spot on. Family disco was well handled and the Saolin Acrobats out of this world. The staff were immaculately friendly, polite and engaged even though our stay was the very last week of the season. Our room was well looked after all week. It wasn't fully booked as it was Oct-Nov so maybe there was a little more space for everything to happen easily. We had booked B&B and the breakfasts were varied, plentiful and delicious. Great, fresh food. The pool is salt water which is so much nicer than chlorine. The loungers were comfy, towels plentiful and there was no banging music (phew!) It felt really high class and like a luxury stay. Thank you, Grecotel Creta Palace for a very memorable 5 days.

Irfan P

Grecotel Creta Palace is a luxurious beachfront resort in Rethymno, Crete, offering a perfect mix of elegance, comfort, and Greek hospitality. The resort features stunning sea views, lush gardens, and a private sandy beach, making it an ideal getaway for relaxation. Guests can enjoy a variety of accommodations, from stylish rooms to opulent villas with private pools. The resort offers exceptional amenities, including multiple swimming pools, a world-class spa, and diverse dining options serving fresh, locally sourced cuisine. Activities such as water sports, tennis, and cultural excursions provide entertainment for all ages. Grecotel Creta Palace also emphasizes sustainability, incorporating eco-friendly practices into its operations. With its blend of natural beauty, premium services, and rich Cretan heritage, this resort ensures an unforgettable vacation experience.

Gdysh By

The hotel would be perfect without families with kids. As previously mentioned by other guests: they don't allow late check-out, even if you are ready to pay, claiming they are fully booked. All booking websites showed perfect availability of all room categories. In case you have a late night flight- good luck.

Rytis Tamulenas

Please be aware that hotel easily downgrades the room and does not offer a different room or even money back. Under all rooms description where you will find the phrase "Room features may differ" means that your room will be easily downgraded and hotel will not even apologize. We booked a superior family bungalow garden room and expected two separate rooms but received only with one room and a hallway. Of course, there was also only one TV, one wardrobe as well, even if description and floor plan in hotel website showed differently. During our 9 days stay the hotel did not manage to change our room, so I would assume that majority of rooms in this hotel are not according to specifications listed on their web page. Be careful and I don`t recommend to book this hotel.

Roger Huggler

Our stay was very nice. The staff in the lobby exceptionally friendly and accommodating. While the room and water slides showed some signs of wear, it didn’t affect our enjoyment—our son had an amazing time! ☺️

Ellie McLaren

Very aesthetically beautiful hotel. Around a lot of shops and right next to the sea. The rooms were absolutely gorgeous. We had a view of the hills and it was amazing. The buffet restaurant wasn’t the best the food is great if you aren’t picky, there should definitely be a small bit for picky eaters or even children. The male manager of the restaurant was disgusting toward the staff always making sure to embarrass them infront of everybody. Every other restaurant staff was so kind. Some staff around the hotel are quite ignorant and not very helpful. The entertainment is great and there is a variety of things to do. The hotel isn’t for children though so if you’re looking for a nice quiet break this is the place. Overall an amazing stay just a small few downsides!

Maira Vasilopoulou

I visited the hotel at the end of October. Even though it was a little quiet in the area, it was just what we needed. All the hotel went over and above to make us feel comfortable and relaxed from the reception to the service. The food is very tasty. We also visited the spa . We got 3 massages each and it wasn't enough. The staff are very professional. Thank you for making our holiday so special.

marjorie hall-venmore

It’s was top class 5 start, counting ask or anything better really. Just as long as you realise in some countries a lot in fact what’s classed as a 5 star abroad that it would equal 4 stare maybe 4 abd half although the beach resort are above a 5 in someways but not in others. Give them time because you can see what they are striving for. Had a chat with some of the staff and they followed it to a T one or two things was not ever going to get them a 5 star unfortunately. 10/10 ten for trying at the beach resort

Hazeysun mcewan

Hotel spotless. Staff lovely. Lack of storage in rooms only small wardrobe and 3 draws, for 2 people staying 10 days. No bright light for applying make up. Food, repetitive and not hot. Coffee served at breakfast luke warm. Asked for machine coffee, but even that was just warm. Restaurant open till 9.30pm but staff started clearing unused tables at 8.50pm. Throwing table clothes in a pile over their shoulders. I appreciate they have a job to do, but not whilst people are still eating and it's a while till end of service. Sun beds available, but if you want one I the sun, you have to be up early. Unfortunately, we won't be returning.

Doris Campbell

Nice hotel in a central location in Stalis. Food very good tasty and varied. It is very modern in design with lots of glass. The rooms are comfortable but lack storage. We were in a room on the 3rd floor which had a bathroom. The walls of the bathroom are coloured glass not really possible to see through it. It has a super shower. The bathroom is very small This is why I have only given the room 4stars. Small bathroom and no storage. The staff are very friendly and helpful. The rooms were spotlessly clean

Natasha Williamson

Four of us (2 adults and 2 children 8 and 13) spent 5 nights at Kiani Beach Resort. It was brilliant - even better than we expected. Our room was fabulous- very spacious, great bathroom and the beds were large and very comfortable. The hotel staff couldn’t have been nicer. We had zero issues throughout our stay so we didn’t need their help but everyone was so welcoming and sweet with our children. The food and drinks were superb - something for everyone and plentiful even when we made it late for breakfast or dinner. The setting and the facilities are excellent. The hotel is right by the sea which is perfectly safe for bigger kids - young ones you would need to watch out for as it gets deep fairly quickly. Or you can use the numerous pools including a great indoor pool which is next to a very decent gym. And there’s a paddle court and tennis court too as well as group activities like beach volleyball. So if you want to be active you can or you can just completely relax in a lovely setting. We’ll be back next year! thank you for such a brilliant holiday.

Priyanka Goel

The most amazing resort ever! So many pools all indoors and outdoors ! All clean! Sunbeds along beach and bars are always welcoming! The rooms are very modern and clean! The staff is so friendly! You will find new food items in buffet every day ! Never gets repetitive and it’s very very tasty! We travel 7-10 times a year, and have been all over world ! This place is something magical .. and have sea, pools and a river all in same vicinity! Absolute bliss!

Marcus Kyian

My experience at Kiani Beach Resort was nothing short of exceptional! From the moment we arrived, the staff went above and beyond to ensure that our stay was comfortable and enjoyable. The location is absolutely stunning, with breathtaking views of the Cretan Sea right from the resort. The rooms were clean, spacious, and well-equipped, offering the perfect balance of luxury and comfort. The resort amenities, especially the pool areas and the beach access, were pristine and ideal for relaxation. We also enjoyed the variety of activities available, from the fitness center to the kids' entertainment. I must give a special thanks to June, who made our experience truly memorable. Her warm hospitality and attention to detail added a personal touch to our stay. She was always ready to assist with any request and made sure we felt at home. Overall, I highly recommend Kiani Beach Resort for anyone looking for a perfect blend of relaxation and adventure in Crete. We can't wait to return

Lukasz Milczarek

My family and I recently stayed at Kiani Beach Resort, and we loved it. If you're looking for a place that's perfect for kids, this resort is a top pick. From the moment we arrived, the staff was very friendly and helpful. They made us feel welcome, always smiling and ready to help with anything we needed. Their kindness made our stay even better. The resort is designed for families. There are lots of fun things for kids to do, like the children's pool and playgrounds. Our kids had a fantastic time, and we loved seeing them so happy. The food was good, with plenty of choices. It might not be fancy gourmet food, but everyone can find something they like. The buffet had different dishes every day, which was great for our picky eaters. Overall, Kiani Beach Resort is a wonderful place for a family holiday. The mix of friendly staff, kid-friendly activities, and good food made our stay memorable. We can't wait to go back!

Oleksii Zelivianskyi (Олексій Зелів'янський)

We had a wonderful 4-night stay at Kiani Beach Resort with our two small children (3 years old). The hotel has a warm, welcoming atmosphere and is divided into three sections. The first one is the oldest, right by the sea, with a pool, while the second is newer and features a fantastic children’s pool with slides. The third section is the newest, and we were lucky to receive a complimentary upgrade to a room with a private pool there. The room was stunning, modern, and very comfortable, and having our own pool was simply incredible. The food was delicious, and the staff were always friendly and helpful. We highly recommend this resort, especially the rooms with private pools—they're the newest and really add something special to the experience. The beach is also excellent for families, with soft sand and a gentle, child-friendly slope into the water. We had a fantastic time and would love to come back!

Neringa Siaurusevičė

The hotel is in a beautiful location. The hotel is in a beautiful location. Viešbutis yra gražioje vietoje. The hotel is in a location of great beauty. Viešbutis yra nuostabioje vietoje. Everywhere you go, the view is like a picture. Pleasant staff, varied and delicious food. We got room 255 which had a fabulous view and had a private pool. Thanks to the hotel for a unique time!

Mai Brüesch

Horrible experience, Sold as 5 star hotel. Wouldn't give it 2. Rooms are great, beach amazing. None of the food was even remotely close to good. Nothing. Half cooked, dirty dishes and standing in the 30 degrees sun. Snack bars offers snacks that are either dry, uncooked or plain flavorless. This hotel is run by French groups that take over the 30 sunbeds. After staying in the Stella Palace before. This is not 5 star. Not even 1. Take your money to some place else!!!!!

Anita Nistryan

Horrible horrible horrible Rooms dirty , came after check in - found hair in the bathroom Bed sheets changed after 4 days - changed for another dirtier than previous Instead of cleaning - they are making more dirt in rooms and bathrooms On our third day got dirty wet bath towels , had to ask to change them Breakfast saying is till 11 am , at 10 am they are cleaning everything already Honestly , horrible Came for our honey moon , so disappointed On our first day I was crying and really wanted to cancel our booking , but we didn’t have any options for another hotel Not 5 stars at all The only really good thing is the view , I love it! PS tried to download pictures but google didn’t allow me , shocked 😳😳😳😳🤯

Chetna Kakar

DONT LISTEN TO THE BAD REVIEWS - ITS PERFECT!! STAY HERE!! we have seen loads of reviews of people saying that the hotel is only accommodating towards French guests and that is simply not true. We are not French and we're perfectly taken care of the entire time. Rooms were very comfortable and very clean and beautiful. The views were chefs kiss . We were looked after well. It's also gorgeous and the private beach is so pretty and fairly spacious. We liked the food there is a lot to eat and it's all rly tasty. Shoutout to Sophia and the other young gentleman at the desk, George and Dionysus at the restaurant and the lady in the red tutu (but all staff were lovely). Will come back 😊

Jan Kubálek

Beautiful complex, food varied and large quantity. A large range of services, but unfortunately mostly in French. The beach is small but nice. Ideal for snorkeling. Beautiful view on all sides. We definitely recommend it.

Matej Gašpierik

Despite the fact that the hotel is not new, we felt very comfortable in it. We were given a room on the left and not far from the main building. We were accommodated on the first floor and so we did not have a pool, but in this case we came to the sea. There were fewer sun loungers by the beach and that was the reason why we lay by the pool. We experienced days when the wind blew more and so it was not possible to swim in the sea. We were accommodated in mid-September 2024. We did not have any problems, as some guests report. The food was plentiful and varied. Every evening was themed. We really enjoyed it there. We also recommend the ala carte restaurant. I do not say that we will ever return there, but we liked it.

Marcel D.

The rooms must be refreshed. The cleaning Service is not the best, in one week they never cleaned the toilets and didn‘t mop the floor. The Hotel is definetly not a 5* Resort. Evi was the best Bartender in the Hotel. She is such a nice person and a little beauty :)

Michal Varyš

The hotel definitely doesn't look like a 5-star hotel. The room – nice at first glance. The bathroom could use a complete renovation. The rooms could use a thorough cleaning (there was a significant mess under the bed and in the corners), the air conditioning worked, but sometimes it had a mind of its own. The terrace door couldn't be properly locked. However, the room looked nice. The restaurant – excellent, great food, and there's something for everyone (meats, salads, fish, pasta, desserts, fruits, and just about everything you can think of). Every evening, the dinner was in a different style (Italian, Cretan, Mexican, etc.). The staff was very pleasant, and the restaurant was clean. The pool – although they take care of the pool and clean it every evening, unfortunately, the pool was slightly cloudy the entire time, and the edges of the pool could also use a cleaning. (Maybe better pool chemicals or better filtration should be used). But overall, the pool and its surroundings were very nice and pleasant. There was a bar and an afternoon restaurant by the pool. The bar offered a wide selection of drinks, both alcoholic and non-alcoholic, and they were very good – prepared by a skilled bartender. The hotel is located right by the beach. The beach was sandy and clean, with the option to use the hotel’s sun loungers and umbrellas for free. The sea in this area is very clean. Despite the fact that the hotel could use a bit of renovation or repairs, I highly recommend it, and these shortcomings are definitely balanced out by the excellent staff, location, and delicious cuisine. And you don't have to worry about getting bored at the hotel. Practically all day, from morning until night, there was some program organized in different parts of the hotel by the talented animators – beach volleyball, ping pong, guessing songs, pool exercises, etc.

Jonathan Molina

Booked my stay as I thought it was a 5 star hotel but it wasn’t (advertised as a 5 star). Room smelled a bit like sewage and the entire place is a little run down. The neighboring hotels looked much better. Nonetheless we made the best of it and enjoyed our time with the all inclusive amenity.

Alex Fogel

The Hotel is not looking like a 5 stars hotel. The gardening is poor, bricks covering the walls are broken , it is an all included but lot of drinks are charged , very poor entertainment for children’s , no air condition in the public places like in the resultant. No water bottles given in the rooms and access to water is only in the restaurants . It is the 1st hotel world wide which is charging 3 euros per day for the safe inside the room!!!

andrew devany

Lovely hotel. Everything you need.We went all inclusive. Huge selection of nice food available every meal. Lots of variety. Beautiful location. Literally metres from the beach. Would definitely stay again

Agni Orfanoudaki

We recently had the pleasure of hosting our conference at the Porto Platanias Resort Hotel, and I am compelled to share our wonderful experience. From the onset, the hotel staff demonstrated excellent coordination and collaboration in planning our event, ensuring that every detail was meticulously arranged to meet our specifications. The facilities at Porto Platanias are in superb condition, offering a comfortable and conducive environment for both professional gatherings and leisure. The staff at the hotel were incredibly helpful and flexible, adeptly accommodating our needs and constraints, which was no small feat considering the size of our group. One of the highlights of our stay was the Cretan night event, which everyone greatly enjoyed. It was not only fun but also gave us a taste of local culture complemented by high-quality food that was consistently impressive throughout our stay. The hotel is also family-friendly, which was appreciated by attendees who brought their families along. The overall atmosphere of the hotel made everyone feel welcome and well-cared for. I must commend the hotel administration for their exceptional efforts in assisting us. Their dedication and professionalism made our conference a resounding success. We are all very grateful for the hospitality shown and highly recommend Porto Platanias Resort Hotel for both professional and personal visits to Crete.

Monica Mathisen

So happy to spend time at this hotel. Check in went fast, and we were a group of 7. Been there several times, and it is always nice to come back. Friendly and helpfull staff. Excellent service from Nikos at the beach bar, always had a smile and checking if things were ok. Spent everyday at the beach and paying for sunbeds is ok, then they are ours all day.

Andreea Plesa

It is barely a 3 star hotel, I cannot call it a 5 stars. Small rooms, old furniture, the bathroom was dirty and the room floor full o sand. They clean the rooms daily but it is very supperficial. The front desk people are very rude and unfriendly. I paid for a pool/farden view room and they gave us a street view room, which prevented us fron sleeping all night. Porto Platanias is very noisy at night, beware of that. We asked to change our room and they showed us a room which was poorly illuminated, stinky, with no windows in the sleeping area, next to a pool. I refused it and kept the loudy street view room. They did not offer us other rooms, saying they are fully booked. The outside area is nice, they have a kids corner area, the resort was cleaned daily. They have multiple pools, but it is overcrowded and people book their sunbeds in the morning even if the hotel says it is forbidden, leaving no free spots for the others. The food was ok-ish, the breakfast was the same daily - eggs, bacon, pancakes, yogurt, porridge, a mix of local fruits. We had dinner included as well, it had multiple varieties from sea food, fish, pork, lamb, beef and local dishes, but the salads corner was not once, but at least 3 times gone bad, having a rotten taste. Probably they reuse the remaining from the previous breakfast/lunch. At least the restaurant has a nice view to the sea. If you come here with the kids, the beach area is not very child friendly. The beach is very narrow and crowded, it can barely host 6 rows of sunbeds. 10eurs 2 sunbeds and one umbrella. The beach is full of gravel and the entry in the sea as well. At around 20 meters from the hotel there is a pipe crossing the beach area to the sea, probably somebody dumps waste water in the sea through that pipe. I recommend you take the bus to Agia Marina instead. Overall, I wouldn't chose this hotel again.

Monica Iordache

Disappointing All-Inclusive Experience - Not Worth It! I recently stayed at Porto Platanias in Crete, and it was an utterly disappointing experience. Despite paying for an all-inclusive package, what we received was far from it. The food was cheap, repetitive, and lacked variety. The drinks, including sodas and alcoholic beverages, were of the lowest quality possible. To our surprise, the water slides for kids required additional payment, and the complimentary sunbeds at the beach were only free until 10 AM. After that, you had to pay, which seemed like a bad joke. Drinks on the beach were also not included, contrary to the all-inclusive promise. The rooms were subpar, not even meeting a three-star standard. Cleanliness was a major issue right from check-in and persisted throughout our stay. Housekeeping was below average, and the overall room condition was disappointing. This hotel is not at all family-friendly and is definitely not suitable for young children. It feels like a tourist trap rather than a genuine hospitality experience. Save your money and go somewhere else, especially if you are traveling with children. Staying here – it’s not worth the frustration and disappointment.

Kevinn Clause

I recently had the pleasure of staying at Al Demar Knossos Royal and it was an unforgettable experience! The setting is absolutely stunning, surrounded by breathtaking landscapes that make you feel like you’ve stepped into paradise. The accommodations were top-notch, blending luxury and comfort perfectly. My room was spacious, beautifully decorated, and offered incredible views. The staff went above and beyond to ensure every need was met, always with a warm smile and genuine hospitality. Dining was a highlight, with a variety of exquisite options that catered to all tastes. Each meal was a delightful experience. The amenities were exceptional, from the serene spa to the inviting pools. I particularly enjoyed the various activities offered, allowing for both relaxation and adventure. Overall,exceeded all expectations. I left feeling rejuvenated and eager to return. Highly recommend for anyone looking for a perfect getaway!

ΕΛΕΝΗ ΜΑΣΤΟΡΑΚΗ

Title: Unforgettable Stay at Knossos Royal - A True Gem in Crete! I recently had the pleasure of staying at Knossos Royal, and it was truly an exceptional experience from start to finish. The property itself is stunning, with beautifully landscaped gardens, multiple pools, and a private beach with crystal-clear waters that make for the perfect escape. The rooms are spacious, clean, and well-equipped, offering a fantastic mix of traditional Greek charm with modern comforts. My room had a lovely view of the sea, and it was a joy to wake up to such beautiful scenery each morning. The staff deserves special recognition. They were incredibly welcoming, friendly, and attentive to every detail, going out of their way to make my stay comfortable. From the front desk to the restaurant servers, everyone was genuinely warm and helpful. The dining experience was excellent. The breakfast buffet was extensive and fresh, with a great selection of local and international dishes. The themed dinners offered nightly kept each meal exciting and allowed me to sample a variety of Cretan flavors and Mediterranean favorites. There are plenty of activities and amenities to keep you entertained – water sports, tennis courts, and even an animation team that hosts fun events throughout the day. Whether you’re looking to relax or stay active, there’s something for everyone. Overall, Knossos Royal provides a perfect balance of luxury, relaxation, and authentic Greek hospitality. I would highly recommend it to anyone visiting Crete – it’s an experience you won’t forget!

Jan Müller

Our stay was underwhelming and did not reflect a true 5-star experience. Located directly in the airport’s flight path, the hotel suffered from constant airplane noise. Upon arrival, we had to wait for a noisy, gas-powered golf cart just to reach our outdated, run-down room. Dining was one of the biggest disappointments. Breakfast ends already at 10 AM, and the service was chaotic, resulting in waiting for cutlery and tables left with dirty dishes. The food variety was minimal and repetitive, with the same fruit, salads, and cheeses at both breakfast and dinner. Quality was inconsistent: croissants were hard, toast was dry, rice was undercooked, calamari overcooked and potatoes were swimming in oil. Vegan and lactose-free options weren’t labeled, and plant-based milk had to be requested as it wasn’t available at the buffet. To top it off, water was priced at 3€ per bottle at dinner. We also encountered cleanliness issues during our stay. Our room had ants crawling into the wardrobe, and the bathroom was dirty with a broken toilet flush. After moving to a new room, we still found a smelly couch and semi-clogged drains. The beach was unusable on several days due to large waves, and the beach bar was closed in the evenings. Private pools were more of an annoyance than a luxury. Staff interactions varied widely. Some employees tried to be friendly, seemingly in hopes of receiving tips, while others appeared disinterested and frustrated. We even overheard staff members expressing a desire to work at a different hotel, describing this one as “complicated.” Overall, the experience felt far from what one would expect from a 5-star hotel, leaving us thoroughly disappointed.

Richard H.

The location of the hotel is the best of the region. The gardens are beautiful. The food is mediocre at best. Breakfast is good (although menu service such as eggs benedict and fresh waffles is missing). Lunch is a joke. Dinner is okay. The all-inclusive value is bad unless you like alcohol very much. The beach bar was understaffed. The rooms are dated. My room was not properly cleaned. Mold was ignored by the cleaning staff until it got so excessive that I complained to the hotel. After I complained about it, it was cleaned, but only partially. After I complained a second time, more of it was cleaned, but still some spots were missed by the cleaning staff. The hotel advertises itself as pet friendly with a pet corner for cats, but the pet corner was in a miserable state. Full of trash and without any water or food. I made guest relations aware of this. But they did nothing. Overall, the guest relations team was a mixed experience for me. All in all, the hotel is a good 3 star hotel, maybe a 4 star hotel at best. They don't even have spoons or proper cups.

Γρηγόρης

We stayed with my friend for one week during the first days of October. We had the best time! Main restaurant food was amazing and i want to thanks all the staff for the great work that they did. Especially Guests relations team because whenever we asked for something they were so helpful. We will come back!

Jenny Mc

Excellent first holiday as a family here. The staff are very polite and helpful. They always tried to entertain our baby too which was lovely. Especially the cleaner and lady who welcomed you into the main restaurant. We had a shared pool which was amazing with us having a ground floor bungalow. I’d definitely recommend requesting ground floor if you’re paying extra for a shared pool. The place was spotless and everywhere in and around the hotel looked beautiful. The only downfall was I’d say the food isn’t 5*. It was nice, but the individual restaurants weren’t top notch food and the portions were small. We ended up going to the buffet some nights even after a meal. Other than that, would definitely recommend!!!

Anna Syrovátková

The hotel has perfect service. My daughter was ill during our stay and the hotel staff was incredibly helpful and nice and ensured that all our needs were taken care of. They provided food service to our room and were able to help us with unexpected health situation even in the middle of the night. Thanks to them we were able to enjoy our stay despite the illness.

Tony Metcalfe

The hotel is fantastic, all the staff are very friendly. The gym is a decent standard. The tennis courts look very good. The food generally is good. The sunset from the beach is incredible. It’s unfortunate the beach bar isn’t open later. The rooms are good and beds are. You get delivered to your room on a golf cart with your luggage. If you want premium spirits they are included you just have to ask. It’s about half an hour walk to the nearest town, which is a wash with bars along the shore with good places to eat and drink and everything you could need.

Jurgita G.

If we could we would give even more stars! :D We spent a week as a family of 3 in this hotel and we loved it. The rooms were cleaned every day, the food was adapted to any taste, staff was always smiling and incredibly kind. We loved the evenings at the main pool bar: very good musicians and dancers, superb shows! And the beach is also stunning - a bit stony but you can walk kilometers to one or another side and enjoy beautiful sunsets or just sit on the beach and eat ice-cream provided by the hotel. Our child loved the place so much that he told he is not going back home:)) Well, we felt the same... We would definitely recommend it to anyone and come back any time we have a chance to do so. A big big THANK YOU!

Jennifer Hughes

My husband and I celebrated our first wedding anniversary/honeymoon here and we could not fault our time. The resort is beautiful and the staff are very friendly and helpful. Maria from the bar at Delphinia pool deserves a special mention, she went out of her way to make our time special! We will definitely be returning and trying out other Mitsis resorts

Courtni Duncan

Beautiful property, right on the beach with crystal clear waters and warm sand. The staff were fantastic and always willing to help/answer questions or give recommendations for tours or food etc. I had an amazing stay and I could see the ocean from my bed. What more could a girl ask for!?

Kathi Lin

The things we were offered for an all-inclusive stay doesn‘t justify the money we had to pay at all. So this hotel definitely doesn‘t deserve 5 stars. First of all, it‘s ridiculous that not all drinks are included in the all-inclusive package, like not even an iced cappuccino or orange juice. The food at the main restaurant is very blant and repetitive despite the theme nights. The service is also always very unmotivated. We had to wait 30 mins for two ice teas during dinner. Our room (which doesn’t represent a 5-star hotel-room anyway in our opinion) faces the main pool, giving us almost no privacy + there are so many ants in our bathroom. We do not recommend any spa treatments, considering we paid 300€ (!) for two people and now both have severe neck pain since our treatments. The treatments were also shorter than promised. The facility, however, is beautiful and well maintained. The private beach section also has very clear and clean water - however, it sucks having to walk up to the Dedalos Bar every time to get drinks, considering it is supposed to be a 5 Star service. All in all, we‘ve been to way better hotels for less money.

Franck Lacuisse

Amazing place in North Cretan island. A very nice place to relax far from crowded place. People are very friendly and service very nice. I recommend the Ayeri restaurant for breakfast and dinner. Waitresses are very professional. I also recommend the Aegos spa for their kindness and efficient.

Peter Orszagh

I had a lovely experience with Mrs Eleni🤲 she guide me true tradition relaxing 75min of ⛰️Cretan massage all body with local raky🍵 and 🫒 oil. Was amazing and deep 💦🙏 with luxury Spa facility arounded🌊 pleasure for body. Recommend try out whe you here 👍 Thank you. With regards Sport Specialist Peter

samanthagraymes

This is a beautiful place with lots of greenery, direct access to the beach, nice food options. Some beautiful seaviews. Rooms are kept very clean. The staff at the restaurants, SPA, reception desk and cleaning service is well trained, polite and kind. Food options are varied and food quality is good. All Inclusive was good value for money and included some drinks. 2 bottles of still water are made available in the rooms daily and free drinks are also available at the reception throughout the day. Quite a number of stairs but with some accessible rooms and restaurants. Would definitely come back!

Annemiek Stens

Booked a two bedroom family suite, but upon arrival were placed in one large space with 4 beds (so not separate bedrooms) - which was not convenient traveling with two little kids. After some perseverance and with help of our local travel agency agent, the next day we were offered an alternative suite which did meet our expectations. From that point onwards the remainder of the holiday was great! Great location, small scale resort, kids club was superb, food was tasty, drinks okay but some very sweet. Would recommend!

greig watson

Large package tourist hotel set out in a series of low rise apartment buildings. Good location on the coast and just a short stroll from the town. Food is fine (apart from the oddly empty a la carte greek restaurant) and staff mainly friendly (apart from the occasional frosty receptionist). Some elements (room fittings, sun beds, tennis court) slightly shabby. Unheated pools a big minus as by October they were just too cold to use for more than 15 mins

Andrew Frost

Great pool and family entertainment. The food is excellent and the town is a short walk if you’d like to try something different.

Leah Jones

Had a lovely holiday at Vasia Hotel. The staff was very welcoming and friendly. Great entertainment and music at the Cotton bar and learned some of the local language from Esma the bar man.Sisi is also a stunning little town with a cute harbor. For sure we will be visiting again

diane

Please do not believe any poor reviews. This resort is a quiet resort in a great location. Receptionists and managers were lovely. Room was lovely and cleaned every day by a lovely housekeeping team. All staff were so helpful and so nice. The food selection at all meal times was excellent. The resort is kept to a very high standard and cleanliness is also a very high standard. I would highly recommend this resort especially for families they have a variety of pools and a kids club!

Nicola Roma

Just got back from our week long holiday at Akasha hotel. Hotel is very lovely and has a beautiful aesthetic! We were all inclusive and the food was the best we’ve ever had at an all inclusive, cooked to perfection and different every meal which is rare when all inclusive! The staff at the restaurant and around the pools were lovely, couldn’t do enough for you! Now onto the things that completely ruined our holiday.. We arrived at the hotel at 5am after an over night travel, where we were completely knackered, only to be told we had to wait till 3pm to be able to check in and given a room! That’s 10 hours basically homeless in another county! When we asked the reception staff what we are supposed to do for 10 hours we was told “go for a walk or get some eggs” through out the whole day I noticed the reception staff were nothing but rude and arrogant. We had to sit on sunbeds and try to sleep at 5am and the reception staff did not seem to care or have any sympathy at all. We then had to pay £180 to extend our room and all inclusive rights on our last day as they want you out at 11am. I expressed to reception I didn’t think this was very fair considering we had no room when we got here to which I basically just got a shrug! We are so disappointed as this holiday is of premium price, so I will not be able to recommend to any one as our first impressions when I got to the hotel where nothing less of shocking!

Karishma Patel

Room: sleek and modern design. The room was spacious and had good amenities and features. The only thing that was a let down was the bed duvet provided had a massive rip in one corner and had stains in certain places...not the quality i would expect in a 5 star hotel. I would suggest the maid/room cleaning team pay greater attention to the the bed sheets/duvet in future and also should ensure the lotion and hand wash are sufficiently filled, as the lotion bottle provided was empty after a couple of days. Service: 10/10 service provided by the restaurant staff. Nada in particular was always very polite, attentive and made sure i was well taken care of during breakfast and dinner service. In fact, all the restaurant staff provided excellent service to myself and other guests from my observation. They all greeted me politely and were all fantastic! Food: The desserts in particular were divine and presented beautifully. Food quality was pretty good. It was buffet style but there were plenty of options and variety to choose from. Location: not much to do nearby as there are mainly just shops and restaurants. However, it is located on the main road and there are bus stops, supermarkets and excursion shops nearby. If you can drive then i would say the location is not an issue as lots of rental options nearby. I don't drive so i did find i got quite bored and had to rely on booking excursions to fill my time. There is a beach right outside the hotel, but does get filled up quite quickly. Overall, nice hotel but definitely more a 4* rather than a 5* in my opinion. I would also suggest adding evening entertainment for guests and maybe some more facilities, such as a ping pong table etc.

Lisa Elixhauser

- The hotel and the room (Suite with Whirlpool) is beautiful and directly at the beach - Staff is mostly really lovely and attentive (some of them stop talking to you if you don’t immediately tip after 2 incounters, made the visits to the beach a little awkward) - Check in was really pleasant and relaxed, great way to start your holiday - Lots of quite good food for every meal, always some changes so it doesn’t get dull, meat was mostly really dry though - nice cocktails and great atmosphere at the pool bar in the evenings, the blond waitress there is lovely! - you can spend days in that hotel without getting bored (gym, 3 pools, many cozy corners to relax, lovely beach, various bars,..) All in all had a great time here, but would have expected a little more for a 5 Star Hotel at that price. Specially more attention to the details: room was semi clean after housekeeping was in there and partly dusty (takes a while to get there), upholstery partly really worn off, tea at breakfast comes in a half full tiny cup with lukewarm water,…). Thank you for the relaxing time I was able to have here!

T B

1. Upon booking on love holidays there was no option to select interior pool view. On arrival the room given had a pool which was exposed to the whole city. As a muslim woman i wear a headscarf and was unable to use this pool due to the exposure 2. I had to pay extra to change this room and also missed breakfast due to this as we were supposed to have a floating breakfast. 3. The floating breakfast was not worth €90. As much as we needed vegetarian options the whole breakfast was all fruits. One egg between the two of us and a LARGE plate of tuna. No mayo for us to even create a mix to eat it with the bread. Upon going to breakfast the next day we realised there Were so many other options such as pancakes, crepes and desserts which we could have been offered but we were not. We were also not given an option of drink either. 4. We had to change the second room as we were given 2 single beds which caused a lot of discomfort and falling in between the bed and also had to pay another €170 for changing the room again. We were shrugged off and told “you didnt specify you need a double bed” when our original booking was for a double bed?? These staff clearly lack common sense. 5. Our room green sign had been on since 2pm and no one cleaned our room. When calling the reception desk they said our green light was not on, but it was. They sent another Housekeeper at 8pm to clean our room. 6. It was not mentioned that we would be charged for drinks although we had half board. How are people supposed to have “half board” breakfast and dinner without drinks. Your service should include soft drinks without charge like every other hotel. 7. The staff are very rude, they chat back to you even when they are wrong. They have no customer service manners. The hotel tried to lie upon emailing them and when i responded with proof, they have now started ignoring me. AVOID THIS HOTEL AT ALL COSTS. Especially if you’re a person of colour/different religion. There are better resorts than this. The place has nothing to show for.

Leandra A (Lee)

Before you book read this. I am an IG influencer who has been to a number of 5* hotels. I’ve been to so many 5* hotels in my life and this is not a 5 star hotel, 4 star yes. In Greece hotels are of a lower standard than what we are used to in the rest of Europe. The aesthetic is obviously gorgeous, the rooms and the outdoor are great. Though the food was not 5* quality like mentioned, staff at the restaurant were lovely & left them tips. Outdoor & indoor pools close at 7pm, which I find incredibly early - 5* hotels normally have it open latest 11pm. The reviews are true. The reception are very cold and arrogant. I got a room that faces the buildings & the street which is extremely noisy. I immediately requested an upgrade. Joana said she couldn’t until the next day, which was fine but still had a very condescending attitude towards me asking for an upgrade despite me offering to pay due to my birthday as I wanted breakfast float. We then checked in the upgraded room and the reception mentioned that we had the option to extend our stay till 3 pm and then thereafter €10 per hour. We called early on before checkout at 10am to confirm we wanted to check out later they said they were unable due to other people now checking in. Horrible. Don’t say it’s possible when it’s not! We had to immediately start packing up. If this is what people are spending hard earned money for, it’s ridiculous. Again really pretty hotel but I wouldn’t recommend tbf. TikTok/IG video coming up soon! @qxeenlee

Gary Thomson

I came here with my wife and 9 year old daughter in October 2024 and we had the most amazing holiday! The slides are brilliant, me and my daughter had amazing fun on them for hours on end. The snack bars are unbelievable with unlimited Pizza, cheeseburgers, gyros and ice cream throughout the day. Eveything was nice and clean. I would recommend this holiday to anyone and would definitely come back.

Kate Kasavets

Nice hotel. The rooms are cleaned every day. Nice pools. The child liked it very much. Food is not bad. The beach is nearby and very cool. The only drawback is that the restaurant is very noisy, but there are always a lot of people in the hotel.

danielle richardson

Lovely hotel in general the luggage storage is lockers you pay 2 euros per locker that's not returned after so if you need something in or out your locker you pay again. It's a lovely resort but spread out. Short walk to the beach food basic all inclusive we ate out a few times. Easy enough to get public transport. The spa is expensive

Erki Aruksaar

We took family room for 7 nights. We were a bit skeptic reading the feed backs, but actually it was for nothing. Usually people write of negative things and if everything is good then it no one bother to leave comments. Anyway it started a bit negative course as when getting into room our safe lock was broken, at least it did not work and we had to go back into reception to get it fixed. This could not be like problem happened overnight, lock was very old but in 15 minutes lock got replaced. Rooms are simple. But as it is season and it is water park then actually rooms were for sleeping and that it was perfect. I am over 100 kg and usually in hotels my back hurts in 2nd day already as mattresses are too soft, but not this time, My back (spine) did not hurt and also pillows were in perfect condition. We came from northen europe so it took some time to get used to the humidity that came into your room after sunset if you kept windows opened but in 2 days we found right balance when to open windows and when to close them. We got our room on northern side of area one the first floor with 5 step away from pool. It was perfect as we had 3 sunbeds with our room numbers just for us and actually the pool with 1.4 m depth without lower parts in it prevented families to come there so basically 45m long pool was mostly used by 8...10 rooms facing it. Has we were facing to north then hotel building offered nice shadow from sunlight. Also it was really quiet as all families with kids were mostly in different size of water parks. beach was couple of hundred meters from our room so it was perfect. Mostly windy making nice waves so you do not get bored in see. Going deep slowly and very nice sand beach. Several minibars in hotel area with nice service. There were negative feed backs about alcoholic drinks but for use the selection was good enough. No reason to say anything negative. Someone wrote that ice cream lines long and ice cream running out fast, it did not happened, longest line I saw was like 6...7 persons and these got everything in a minute or two, no long waiting. And ice cream were offered from 11 am to 6 pm, basically entire park opening time. Everyday different shows in the evening were great for whole family and we had lot of fun visiting these. I have been in different places but I believe these were best I have seen :) Also before the trip I read negative comments about food that selection is small and to few meat. We did not see it. We arrived on Saturday and until Wednesday there were mostly 5 different meat selection each day so you could choose lamb chops, something with beef, pork was daily and also there were always selection with chicken and also fish. Yes selection got a bit smaller and Thursday they obviously ran out of lamb, pineapple and it seemed they were low on melon also but huge selection of everything else compensated it. On Friday new stuff came before noon, pick ups, vans and small tail lift trucks. So Friday evening and Saturday all stuff was available again (lamb, pineapple and melon). Stuff overall was very helpful, nice and polite. Only negative thing to point out is obviously not related only with this hotel but with country overall. In northern Europe you can not smoke on public places and actually there are special rooms for smokers or behind the building some special corners or spots so you do not see them actually. I did notice ash trays every were on outside tables and there were not a single signs for restrictions. So it was no surprise if you were with your kids at kids water park and on sunbed next to you someone light a cigar and they did not car if wind blew it directly in your or your kids face. I have thought about it as a 3rd countries problem but obviously I have understood it wrong and we do not have same laws in EU. Like I said it does not concern only this place but country overall so it is actually something you always need to pay attention where to sit in restaurant or pub or any other public service places.

Lowie van den Bemt

We had a week in Gouves Water Park Holiday Resort from 04 to 11-09-2024. Very happy with the service and friendliness of all staff. Literally all staff was very kind for our 2 year old daughter. She had the time of her life in all different swimming pools with slides. Rooms, open areas, pools and restaurant were getting cleaned all the time. The open buffet tasted nice and quite some variation. We were surprised most of the cocktails were made with alcoholic beverages of very well known brands. We didn't like the wine though. Both checking in and out went quite smooth. For the price we paid, we found it a very good experience!

Dorothy Li

Timing is everything. We stayed in this hotel during the shoulder season when it was 5 days from closing down for the season. They upgraded us from a 1 bedroom suite to a 2 bedroom suite. It was incredible. I was blown away with the fantastic private pool, the balcony view and the amazing room. They also had air condition that worked really well. Keep in mind, I was there end of October so the AC was not really needed. I found the staff extremely helpful. The breakfast was good. Not anything super amazing, but plentiful and full of variety. Plus I could make my own tea which made me happy. The bottle of wine they gave us was delicious. Their olives were divine. The restaurant was okay for some food and really good for some dishes. The Yacht club food was absolutely fabulous for me. Their beach was lovely and since there was no one there in the morning until 10:30 AM, I felt like I was on a private beach. They have a dive shop and the water is perfectly clear. I really enjoyed my time here and I have to remind people the timing. End of October is wonderful of you can handle the cold.

Helen Hart

A resort hotel that has managed to bag one of the best spots. Fantastic views over Mirabello Bay, lovely little sandy beach and rocky promontory with more than enough loungers to go round. Beautifully kept grounds. If you want space and beautifully kept grounds with flowers and peace this is perfect. The sea is so clear we able to see fish with just goggles. Some of our party were upgraded to a modern villa and its bathrooms and infinity pool would compete with anywhere. The others stayed in a bungalow that was perhaps a little outdated and could be redesigned to make better use of the views but you still enjoy all the facilities and that amazing setting. We didn't eat in the hotel apart from breakfast which was good although not the best of the holiday. We took advantage of the tavernas in Elounda and Agios Nickolas.

Klaramzr

If you are well traveled you will be shocked by this hotel being 5 star .. I recently stayed and, unfortunately, my experience was far from satisfactory. While the staff were incredibly friendly and accommodating, they were the only bright spot in an otherwise disappointing stay. The coffee was a major letdown—terribly brewed and practically undrinkable. To make matters worse, the hotel offered no non-alcoholic beverage options, leaving guests with limited choices unless they resorted to tap water. This lack of consideration for all guests was surprising and frustrating. The rooms were another disappointment. They felt outdated, with old furnishings and decor that seemed untouched for decades. The lack of modern amenities made the stay feel uncomfortable and unwelcoming. Dining at the hotel was a costly and underwhelming experience. The food was overpriced, with a menu that promised much more than it delivered. The dishes were bland and uninspired, far from what one would expect for the price point. Additionally, long waiting times for service were a consistent issue, compounded by a buggy service that often got orders wrong or took far too long to correct them. In summary, while the staff were great and did their best to provide good service, they were overshadowed by the hotel's numerous shortcomings. From poor coffee and beverage options to old rooms and overpriced, subpar food, the experience was not worth the cost. I would not recommend staying here unless significant improvements are made.

Ariel B Candia Meza

We came Yesterday night September 15 2024 after we got rough trip by ferry from Santorini. We couldn't sleep the last night , because no air-conditioned work in our room 226. After we complain about air-conditioned no working. Instead fixing the AC , they brought us a fan. ..that ridiculous , bad night, terrible stay in their room in such as expensive hotel.. completely bad service.

Shawna Jamison

The location and views are spectacular. The staff was pleasant and helpful. I enjoyed the quiet and the grounds are beautifully kept.

Klaudyna Śniadecka

This amazing palace on the water is a place to be. Customer service on the highest level. Family room is spacious, comfortable and in windy days like now you can stay in cozy and soft bed to chill. Gym equipment is more than enough. Food quality and the deserts!? Don’t skip them!

Christina Hatziagorou

Our stay at Amirabdes was exceptional! The atmosphere was elegant and inviting, the food was absolutely perfect, and the entire staff was warm, professional, and always eager to assist. A truly wonderful experience—I highly recommend it!

Thomas Schönefeld

The hotel complex is overall very well-designed, and the service is consistently good. While the prices are in the high-end range, they are still acceptable given the quality and ambiance offered. A room costing approximately €700 per night aligns with the average for hotels in this category. However, a significant drawback is the price for massages. A one-hour massage costs around €240. Aside from the fact that the quality of the massage was rather average, I personally find this price excessively high. What I found particularly frustrating was the lack of transparency regarding the prices for wellness services. Assuming I was familiar with the typical massage prices in 5-star hotels, I was surprised to learn that it could be significantly more expensive. More transparency and a fairer price-performance ratio would be highly desirable here.

Maria Theodoraki

What an amazing stay. Impeccable service, delicious food and breathtaking views. Such a thoughtful idea to keep it open for the winter. Grecotel’s relaxation was what I needed. ☺️

Alex S

Review Greco Not bad but disappointing (Now this may have been due to our expectations (and past experiences in) 5* resorts). The resort itself is quiet nice. The pool, the grass areas at the beach as well as the general style with which everything has been built. But don’t venture outside - left and right of the hotel is rather ugly. And some of the amenities are run down. The staff really makes an effort - in particular the female colleagues, who were very forthcoming and friendly. The gentlemen were not giving off the same warm vibes. The beds left a lot of room for improvement. It took three attempts to get a / the bed to a comfortable state. The pillows - and we tried them all - were too hard. Simply not good quality. It falls into the category of „trying“ - not succeeding. The restaurants on site were good. But way overpriced. Also, it felt like they were artificially constraining capacities. Maybe to herd the people into the buffet, which was mediocre in the evening (unless you like to eat chocolate cake and other deserts as a main course). The breakfast was solid - particularly the lady making the eggs stood out as a gem. The indoor gym was apparently an afterthought. Small, poorly equipped, run down, and in a dark room next to the indoor pool. The outdoor gym was slightly better. But also not well-maintained and if you went there in the morning, you became the mosquito‘s breakfast. On a related note - the fact that they charge extra for a tennis court is inappropriate when the night costs close to €400. So, if this had been a 4* hotel and €150 cheaper per night, it would have been great!

Danijela Stojanovic

Very nice hotel, old but well kept. The staff is wonderful and always smiling, and the rooms on the ground floor with a garden are a paradise for children. the highest praise for the pirates animation team, our twins enjoyed their time. Sea is wonderful, but quite cold in the second half of June. all in all a wonderful experience. Greetings from Serbia.

Michal Cerhák

We really enjoyed our holidays at the Sunshine Crete Beach Hotel. We have stayed in a semi-separate apartment out of the main building. It was clean and quiet. We asked for a sea-view room but we could barely see the sea as it was mostly hidden by other buildings which was not so big issue at the end as we did not spend much time in the room anyway. The catering was also great in the main restaurant and at the beach bar. The overall atmosphere was perfect, mostly thanks to the animation team. They took care of the children as well as of adults during the day and evening. There was always something to do and it was always fun. Amongst others stretching and aqua aerobics in the morning, water polo and some competition in the afternoon, and a mini-disco for kids with another competition or karaoke and a disco in the evening. Go, animators, go!

Emily W

An amazing two weeks at this wonderful hotel. Everything was excellent - the room, food, staff. They welcomed us at 4am and were so kind and helpful, it was a great start after a long journey with young children. The hotel is just lovely, with so many facilities. Everything for kids was perfect and the food was delicious with plenty of choice. Even if you don’t have children, there’s plenty to enjoy. Could not recommend enough.

Jana Dorotikova

We just got back last week. The resort Is great, especially for families with children. Everything was always clean, enough sunbeds And umbrellas on the beach. The sea Is beautiful, ideal for snorkeling. Food was amazing, various choices every day. And mainly, the staff were all amazing, Smiling all the time so we Felt very welcomed. Even though they were working very hard they all were just so friendly! Thank you for a great Holiday And we absolutely recommend this hotel! 🌴🤿♥️

Iva Urbanova

There are many aspects to my review. In general, we were really happy with our vacation. I do not know what many of the complaints I have read come from. Yes, the rooms, especially the bathrooms could use a renovation - shower curtain, clogged bathtub drain, loose toilet seat. But overall, the rooms were really clean, room service was offered everyd day. The same with the food - the breakfasts kept reprating the offer, but to be honest - myself and the kids eat almost the same thing at home anyway so why judge? Lunches and dinners were very variable and really tasty so no complains here whatsoever. I would appreciate more if other guests were a bit more considerate regarding the noise they make in the night and early mornign but this is hardly the hotels fault. And last but not least, the animation crew! These people are just amazing. Huge thanks go to the czech team, Sebastian and all the other people as well! The kids had a blast in the kids club and us, adults, enjoyed the activities as well. Thank you all!

EOS Yachts

If you’re looking for a top-tier vacation spot in Crete, Fodele Beach & Water Park Holiday Resort is an excellent choice. Nestled on a stunning beachfront location, this resort offers breathtaking views, making it a paradise for both relaxation and adventure. This resort is perfect for families, featuring a fantastic water park with thrilling slides that kids (and adults!) will love! With all-inclusive dining, excellent service, and a beautiful setting, it continues to offer top-quality hospitality, ensuring an unforgettable stay for families year after year.

Ewan Dunsire

Spent a week here at the end of September. Absolutely fantastic. The staff cannot do enough to ensure you are well looked after. All inclusive with food and drink on tap, the food is well prepared, tasty but above all, set out with thought and care that not only looks delicious, is delicious. The whole resort is spotless and the room beds are comfortable. Private beach with free sun loungers. Pool loungers are available all day without the rigmarole of people dumping towels early on. There is no downsides, however, this would get an 11 out of 10 if they could only make the bottom pool and one of the bars, adult only. Thank you guys for a wonderful stay.

Natene Ogberahwe

I attended the week of October 14th (off season). Beautiful hotel. My room was clean on arrival and hotel staff was helpful upon check in. Room was spacious too with a lovely bathroom, sofa area and balcony. A few negatives though. The staff at meal times are not very nice, they hover over your tables to collect plates. There are flies all the time in the dining hall. The staff in the dining halls were not nice nor helpful. They looked very angry if we came towards within 30 minutes of the end of meal times. The food options could be better, only meal that was consistent was breakfast. This is an all inclusive resort, we have paid for meals and drinks and should be allowed to sit down and eat, even if the meal time is finishing in 20 minutes. Please note Bar for all inclusive starts at 11am and ends at 11pm, you have to pay after. Another thing. BE PREPARED TO WALK. I was a bit lucky as my hotel room (number 300s) was not too far from the reception, however other hotel rooms take about 10 minutes to get to or you have use the hotel ‘train’ (comes every 8 mins). It can be helpful but the train stops quite early and doesn’t start until 10am. They have a few nice activities such as the water park, tennis and volleyball. Private beach too. The pool area in the hotel gets crowded very quickly, I didn’t spend much time there but it is something I noticed. A lot of staff said this was the off season. So not as much was on offer and you could kind of tell. This resort is very far out so I would consider renting a car if you want to explore outside of the resort. And rent the car from outside of town and not at the hotel because they hike up the prices. All in all this hotel was nice, but not 5 star all inclusive. The service by hotel staff could be better, bar tenders and servers were very dismissive. Could have table service on the beach and more drink options at the other bars around the hotel grounds.

clive phillips

Lovely hotel, nice rooms and fantastic staff. Only thing is that the hotel is a bit isolated if you are one who likes to wander around shops in the evening. There is a bus stop up the road. Great relaxing spot and some watersports to keep entertained.

C

I highly recommend Fodele Beach Resort in Crete! It is quite literally a paradise! The food is good, the views are amazing, you can really rest here! It is not the least expensive hotel, but the stay was surely worth the money!

Zyanlight Therapy Chantelle

Everything you would expect from a 5star hotel. The staff were very attentive and polite, the rooms were clean and modern with stunning views all around. This complex is very big however getting around to the different restaurants and bars was easy on the buggy’s. The spa facilities were 10/10 with a wide choice of treatments.There is an indoor swimming pool and gym right near the beach. The only downside for us was that it was just over an hour away from the airport costing around 100euro.

Philip Ratcliff

The hotel is very good and the service excellent. It's located in a lovely bay and the sea swimming is excellent. The food is good and there is a good choice alongside varied menus. We moved rooms - the sea view room we were supposed to have was obscured by palm trees - and the staff were excellent in finding an alternative - which was lovely. The downside is that despite being five star the dreaded 'hog a sunbed' happens - with people grabbing sunbeds as early as 6am - including from some in the swim up rooms who had sunbeds by their rooms. Very disappointing. A hotel of this quality you'd expect allocated sunbeds. Otherwise, worth staying.

Jo Southwell

On arrival we discovered we had been put in a room for 2 not 3. The hotel were not able to offer any solutions or compensation. In the end they brought in a pullout bed. We sre paying adult rates for our teenager and as such expect to receive the equivalent in service. The room was only catered for 2.. 2 towels etc.. The water from the shower pulls over into the main bathroom and toilet area. Not what we expected from the luxury room we had booked and paid for. We made the mistake of booking half board. The food in the restaurant is not good at all. We opted to eat out every night in Elounda. So many choice, much better value and quality. The best part of the hotel is the location. The sea view is stunning and with guaranteed heat, very relaxing.

Max Sun

One of the best hotels we’ve ever stayed at. Beautiful green surroundings, a nice sandy beach for kids, clear sea, very varied food for breakfast and dinner, and friendly, welcoming staff. Thank you very much for the wonderful stay, and thanks for upgrading our room. We will definitely come back. It’s a great pleasure to fall asleep to the sound of the sea waves

OMG

I was a bit concerned following some of the reviews. But we were surprised for good in many ways. Yes the hotel guests are mostly older couples, and it is not all new. But it didn't bother us at all. The room was perfect, clean. most of the staff is welcoming and helpful. The beach and the surroundings are amazing. The thing to improve would be the dinner, it was tasty and fresh, but too simple and repetative. Still the overall experience was very pleasant. Thank you for the calming vacation!!!

Sareh Mokhtari

The architecture and design of the hotel and rooms were unique and special. Everything is super clean, stylish and new. The bars and cafes in the area really had excellent service and the staff was very professional. The biggest problem with this hotel was the quality and taste of its food. The buffet had everything, the variety of food was very high in all three meals, but the taste of the food was not acceptable at all. I felt that all the food had just salt and cooked and served without any spices. I suggest you change the chef, because the quality of the hotel itself was really different from the quality of the food.

Dana Segal

We had a wonderful family & friends vacation. I’d like to thank especially Alex and the rest of the reception team, helped us resolve a mistake made during the booking and made everything possible to make our stay convenient and fun. The hotel’s facilities are top notch, from the heated pools to the tennis court, very pleasant family rooms and very well maintained grounds. The main dining room has nice verity (plus attentive to special requests) , and we recommend the fine fish restaurant on site( better to book in advance) Thank you Alex and mitsis Laguna team

Sian Hamilton

As a couple we visited here in September. All I can say is, it was an absolute privilege to have stayed here and we will be back! The hotel was absolutely immaculate and very well laid out, offering areas of peace and quiet or entertainment throughout the day. The food was faultless with an amazing selection to choose from 24/7. The standard of cocktails and choice of alcohol was excellent and I throughly enjoyed starting my day with an iced coffee by the pool. The staff were extremely attentive, and work very hard. We honestly cannot fault the resort and look forward to visiting Mitsis Laguna and its sister hotels in the future.

DVW

What a wonderful experience! Service was wonderful, staff were so friendly, location was ideal, I wouldn’t advise folk to get the transfer bus, as it takes forever, but the whole resort was beautiful. We have kids who are easily overwhelmed and the entertainment and kids area are so chilled and welcoming that they both enjoyed every moment. Would love to go again. Well done Mitsis, absolute legends! ❤️

Robert Skey

We have stayed in a Mitsis resort before and the service is always excellent. Clean rooms, good food, great service. Laguna was no differently. This trip loses a star for the room. We paid extra for a swim up room, but it was north facing and given we arrived in mid October, we lost the sun around 10 a.m. If you are planning a late season visit, I'd save the money as the loungers and swim up option were out of the sun and a waste of money.

Will Mallott

Fantastic half term break. Choice of eateries and some fun entertainment, despite the water being unheated the pools are great fun and there’s lots of pools to choose from. The water park is great with fantastic kids section, and lots of flumes to go on, the lazy river is also a nice addition. Our room was comfy and cleaned everyday. All staff were very welcoming and helpful. Drinks were good on all inclusive and the beach setting is great. Snorkels necessary as lots of shoals of fish just off the beach.

Mark Davies

Stayed here in May half term 2024. Awesome place. The water park section kept my 13 and 11 year old entertained for hours. Food selection was great and the sports facilities were excellent also. We would definitely come back.

Pete

Good stay. Pools were very cold but plenty of sunbeds and pools around. The indoor pool was very welcome as it was warm. The gym is very good! The rooms are very nice, plenty of room. The food, although was different every theme night, was not the best. The reason I say this was there were times people were waiting too time for the food stations such as chips or chicken. It's as if they need more staff. Also the drinks are very watered down. It was OK when the bottles were out. Overall good stay.

Chris Ashby

This place is perfect, especially for families. All facilities are amazing quality and if you're a tennis player or swimmer you will be extremely happy. Football fields for the soccer players, and volleyball on the beach. The only thing they need to improve is their wine selection, as it's very poor.

Paul Grubb

Fantastic Stay at Lyttos Beach Hotel, Crete 🇬🇷🏖️ We spent 7 nights at Lyttos Beach Hotel on an all-inclusive family break during the UK autumn half-term. It was an excellent experience from start to finish! ✈️ Travel & Location Our trip was booked with Jet2 Holidays, flying from Leeds Bradford Airport. The flight should have been 3.5 hours, but we had a 4-hour delay. Thankfully, once we landed, we got through passport control quickly, and our transfer took just 30 minutes. 🏨 Hotel Overview Lyttos Beach is a 5-star beachfront hotel with 672 rooms, offering double rooms, suites, and family rooms, some with private or swim-up pools. There are 5 restaurants, 4 bars, and plenty of facilities, including tennis courts, a gym, and a water park. 🏠 Our Rooms We stayed in a Double Room with a Sea View – spacious, clean, and well-equipped with a fridge, microwave, TV, safe, and plenty of sockets. The balcony had a great view of the Olympic pool and sea. Our son’s family stayed in a Family Room, which had the same facilities but was larger and included a bath. Their ground-floor room also had a patio leading to the family pool. 🌊 Pools & Activities If you love water activities, you won’t be disappointed! There are 7 swimming pools, including an Olympic-sized pool, plus a water park with: ✅ 2 extra pools ✅ Lazy river & splash zone ✅ 5 larger slides for older kids & adults Other activities include: 🎾 Tennis, football, basketball & bike hire 🎮 Amusement arcade 🏌️‍♂️ Mini golf & playpark for younger kids 💆‍♀️ Onsite Spa (extra charge) The beach is directly accessible from the hotel. While it’s not the most scenic, it’s great for a relaxing swim in the Mediterranean. Plus, there’s a beach bar for drinks! 🍹 🎤 Entertainment Evening entertainment is based at the amphitheatre, offering a kids’ disco, local acts, and animation team productions. We watched their Moulin Rouge show, which was very enjoyable. There were also live music acts and quizzes in the bar each night. 🍽️ Food & Drinks A standout feature of the hotel was the food! With 5 restaurants, there was plenty of choice: ✅ 3 main buffet restaurants ✅ A Chinese restaurant (booking required) ✅ A fast-food bar in the water park Food was available from 07:30 - 21:30, covering all tastes. The bars were busy but well-run, offering self-service drinks and a full bar service. The beer 🍺 and gin & tonics 🍸 were great, but we weren’t fans of the red wine in the All-Inclusive package – you can buy from a paid wine list if you prefer. 🛍️ Shops & Facilities The hotel has a well-stocked supermarket, plus a souvenir shop, jewellery store, and fancy goods shop. One of the best features was the locker room and shower area for late departures – a fantastic idea that saved us from paying extra to extend our room. ❌ Things We Didn’t Like We really had to be picky to find any negatives: ❌ The included red wine wasn’t to our taste 🍷 ❌ Guests hoarding inflatable tubes for the lazy river & slides 🚨 ❌ Limited trips outside the hotel in late October, but there was plenty to do onsite 🏨 👍 Would We Stay Again? Absolutely! This was a fantastic all-inclusive family hotel with great food, excellent facilities, and plenty to do. The WiFi was the best we’ve ever had in a hotel – fast, free, and easy to use! To see more footage of the hotel, search “Lyttos Beach Hotel Cledwyn on Tour” on YouTube 🎥🔎

Calie Paton

From the moment we booked the service was amazing, the staff were able to arrange our taxi transfer from the airport making our arrival easy. The staff talked us through all the essentials when we arrived and helped us to our room via golf cart. We stayed in a sea view room which also overlooked the lower pool and the room was split over two floors. It was a very modern space with plenty of room and a balcony. We had no issues with noise either. The pool bar snacks were great, with fruit pots and fresh rolls each day, there were also crepes and waffles. All inclusive food was good and had a nice mixture which changed each evening. Easy communication with staff as they had a WhatsApp feature available. There was a photographer based at the resort who I would not recommend as he was very pushy and the photos were not worth the price.

mike martinez

My stay at the Seaside Resort in Crete was absolutely wonderful. From the moment we arrived, the staff was warm and welcoming. Special shoutout to the morning chef, Μάνος, and the servers, Ελεύθερα and Eleni. Their hard work and hospitality truly made our experience special—they were always helpful and attentive. The resort itself is beautiful, and the gym was just enough to get a decent workout in. The open bar was a nice touch, and the daily buffet offered hearty, delicious food. I especially appreciated the espresso machine, which never failed to deliver my much-needed caffeine fix each morning. Location-wise, it couldn’t have been more convenient like 20 minutes away from the airport. The beach was just a short walk away (3 min walk), and there’s a supermarket, a bar, and two restaurants right next to the resort. I highly recommend renting a small hatchback car during your stay—there’s no need for anything larger unless you’re traveling with a big family. If it’s just a honeymoon or a small trip, the hatchback is perfect, as taxi prices can be steep. There’s no real need to exchange USD for Euros either, as 98% of places accept Mastercard or Visa. The resort also provided nightly entertainment at the main bar, which was fun and lively. The poolside bar, with Dimitri as the bartender, was another highlight. He gave us great tips on places to visit in the city, like ruins and museums. Lastly, the resort was affordable for the luxury it offered. We spent around $5,000 for a top-tier room with a private pool, though I’d recommend opting for a cheaper room since the private pool isn’t a must. Overall, this was an amazing stay, and I highly recommend this resort. We will definitely try to come back!

Dawn Wharf

We had an amazing time here for 2 weeks. Our room was spotless and big and had clean towels every day. Staff are very friendly with a smile on their face, nothing was too much trouble. The main restaurant had lovely food with a lot of choices, 3 a la cartes to go to as well. We tried all 3, 2 of them twice, and found the Umi restaurant was the best. There are 2 pools, the top pool in our opinion was the better of the 2 as there was more room between the beds. The other pool was smaller. We did see one evening entertainment, The Drifters tribute, they were good. Location is out of the way but you don't need to go anywhere as you have it all in the hotel. There is a yoga studio and gym which we didn't use. We would definitely recommend this hotel if you want a relaxing, chilled holiday.

Alistair Crust

Instagramers paradise. The place looks stunning! The three à la carte restaurants were absolutely brilliant, and the gym facilities were top of the range... However scratch beneath the surface and you may find the venue a bit lacking in places.... I've never seen so many couples playing uno, snap, other card games or dice! We visited at the end of the season, and although the staff were generally friendly you could tell they were tired, especially some of the maintenance crew driving round. The turn down staff were always really pleasant, the main restaurant and bar staff were less so (with the exception of one tattooed gentleman who made great cocktails: he and the lady who was with him on the upper shared pool were really really great... They need a raise or to be used as a positive example for the other staff), and maintenance crew were even less (they never thanked anyone for moving out their way when they were driving around, which we found to be little rude) We used the gym facilities every day and would say without a doubt they're the nicest facilities we've been in, all the machines are technogym and attached to the internet so using the technogym app was fantastic for tracking your workouts. Although it could get busy at times if you were clever you can get in when it's not that busy. What we would have loved would have been a few more guided activities (like Nordic walking) better advertisement of things to do around the arena.... And most of all a heated pool. All the pools were really really cold. Even during the height of summer I can't imagine that they're nice to swim in.

Ivan Evdokimov

“An unforgettable stay at this 5-star hotel in Crete! 🌅 The sea view was breathtaking, making every morning feel special. 🏖️ The food was outstanding – diverse, fresh, and full of authentic flavors. 🍽️ We especially loved the selection of local dishes. The staff was attentive and friendly, making us feel completely at home. Perfect for anyone looking to relax in a beautiful setting. We’ll definitely be back! ⭐⭐⭐⭐⭐”

sandhyarani hegde

It’s absolutely amazing place. Located right next to the beach. Very nice sun beds. We have taken all inclusive. It was totally worth it. They have theme dinner nights. Even though we stayed a week, we were not board of eating similar food. I loved their desserts. Staffs were very friendly. It was comfortable. I loved the sauna and the pool. They gave a dinner coupon to their own another restaurant. It was worth the try. 5 course dinner was delicious. They have a nice bar. Snacks are always available. Overall we really enjoyed our visit.

Alexander Philipp Prinz

Very friendly and helpful staff! Got to meet the owner and the GM and both are super welcoming and know how to make guests feel welcome. (Thank you again!) Food at the buffets are very god and present a great variety. The hotel sets on local products and on sustainability in general. Room and all of the hotel is clean and tidy.

Christoph Heer

Very nice and tidy hotel - we are still here 😃. First room offer was below the pool/evening bar - supposed to have sea view , no way 😡. We asked for another one! Got one night in a marvellous suite and a good rock solid room on second floor next day - great customer focus! And yes, food is excellent with great choices and quality. And yes too, the gym is a joke - go swimming 🤣. Nevertheless 5 well deserved Stars!!

BJC W

Bar, reception and housekeeping staff are very very very friendly. we had an awesome vacation! see you next year!

Javier Jiménez Luna

TOP hotel, food & service! We stayed one week and everything was incredible, stuff is amazing! Specially Dimitra at the pool bar ;)

Inga Krakowczyk

Hi Reviewers & Visitors! My first visit to Crete was back in 2005 and it was a holiday of my lifetime! I fell in love with the island, its history and cuisine, and the people who are friendly, courteous and love children. So I just knew that my first trip with a baby would be to Crete. Rinela by Mitsis was recommended by a friend and this was a great choice! It was again a holiday of my lifetime but in a different way because it was with a 10-month old baby. Most of the guests were families with young children. We were welcomed with champagne by a friendly receptionist at 3 am (!) and our daughter got a wooden shape puzzle. We had a swim-up suite, which was absolutely gorgeous! We spent most of the time at the beach, which offered great sun beds and lots of shade and the beach bar staff made the best cocktails in the world! In the second half of the day we would come back to our suite so that we could practise some swimming & diving with our daughter in the shared pool. There's also a small terrace leading to the pool where we spent the nights watching some movies and enjoying the view of the stars reflecting in the pool. ;-) The staff were very friendly and nice, I can't praise them enough: the waiting staff, the cleaning ladies, who would drop in to ask if everything was ok, the beach staff. I was a little cautious about travelling with a baby abroad, but thanks to all staff at Rinela Mitsis, our first trip was memorable and would always stay in our hearts!

Bahar Luxembourg

Our experience at this hotel was nothing short of exceptional! Having enjoyed several all-inclusive holidays in the past, we can confidently say this one stands out as the best by far. The variety of food options was simply incredible—there was so much to choose from that we were spoiled for choice! From an abundance of healthy dishes to excellent vegetarian options, every meal was a delight. Our room was immaculate, chic, and beautifully decorated, with a spacious and modern bathroom that exceeded our expectations. Housekeeping ensured our room was spotless every day, always adding a personal touch with their care and attentiveness. The restaurants provided top-notch service alongside an impressive selection of dishes. Every meal felt like a special occasion, leaving us consistently impressed. The hotel’s location by the sea was breathtaking. Sipping expertly crafted cocktails on the beach while enjoying the serene views was an absolute highlight. The pizza and burger station added a fun and convenient touch that we absolutely loved. If we could give this hotel more than 10 stars, we absolutely would! We're already planning to explore another Mitsis hotel in the future, thanks to this unforgettable experience. A heartfelt thank-you to the entire team for making our stay so remarkable. If we return to Crete, there’s no question—we’ll be back to stay with you again!

Olga Prymek

We’ve stayed at several hotels from this chain, and each time we’ve been thoroughly impressed. What sets these hotels apart is the exceptional quality of the food and drinks. There are virtually no queues at the bars, as waiters bring drinks directly to your table, sun loungers by the pool, or anywhere you wish. The hotel’s aesthetics are truly remarkable. Every bar, reception area, pathway between buildings – every corner of this place is a feast for the eyes. It is beautifully designed, and even the drink selection by the pool is outstanding. We spent two weeks here with our children, and we’re absolutely thrilled. The only downside we noticed is the main pool – while it’s large, it’s also very deep (2.5 m). At 168 cm tall, I lost footing as soon as I entered the water. If you’re planning to stay at this hotel, we highly recommend booking a room with a pool, preferably one with a sea view and a shared infinity pool. This is important because many rooms with shared pools are shaded for most of the day.

Mykyta Bilokon

Best hotel for your summer vacation. Very nice rooms, stylish design of the whole hotel. Beautiful beach and a ton of options for food. This was a very enjoyable holiday thanks to the brilliant team in the hotel. The staff and customer service helped us with our requests. Themed restaurants were delicious, and eating your breakfast by the sea is a vacation within a vacation. Great shows and entertainment. The sunset is amazing. Stunning. Simply stunning. The only disappointment were the photo team ladies, who on our last evening constantly jumped in the pictures and almost tried to push us out so they could take pictures for their clients. This was rude and unexpected. Especially since all other staff were extremely nice and careful. Rooms were nice and spacious, clean and well maintained. Overall, very very nice. Can only recommend.

Natali Topolska

We had an absolutely fantastic stay at the Mitsis Rinela Hotel & Spa! From the moment we arrived, the staff made us feel incredibly welcome. The rooms were spacious, clean, and beautifully designed, offering all the comforts we needed as a family. The facilities were top-notch, and the kids loved the pools and the beach. Speaking of the beach—it was simply stunning! The soft sand and crystal-clear water made it the perfect place to relax and enjoy the sunshine. The proximity of the beach to the hotel was very convenient, allowing us to easily move between the pool and the sea. It was an ideal spot for both swimming and lounging. One of the highlights was the incredible food—so many delicious options, and something for everyone, even the picky eaters in our family. The spa experience was a relaxing retreat for the adults, while the entertainment kept the whole family engaged. The staff were exceptional—friendly, attentive, and always ready to help with a smile. It’s rare to find such a well-rounded experience where everything from the service to the amenities exceeded our expectations. We highly recommend Mitsis Rinela Hotel & Spa for anyone looking for a perfect blend of relaxation, luxury, and family fun. We can’t wait to return!

Urtė Kairytė

We have visited this hotel three times, and it consistently exceeds our expectations. The ambiance is warm and inviting, the service is exceptional, and every detail is meticulously curated. I highly recommend it for an unforgettable stay! 🦀

Lee

We recently had the pleasure of returning for our second stay, and it was every bit as delightful as we remembered! From the moment we arrived, the warm and welcoming staff made us feel right at home. Their attentiveness and genuine hospitality truly set this hotel apart. Again we could not fault the food for breakfast, lunch and dinner there is plenty to choose from and if you would like a change they also have 4 onsite restaurants that are also included in your all inclusive package. Our room was just as we remembered – spacious, clean, and beautifully appointed. It offered the perfect retreat after a day of exploring. The pool areas were a highlight once again. They were well-maintained and provided a relaxing oasis. We loved lounging by the pool, soaking up the sun, and enjoying refreshing drinks from the bar. Overall, our second visit was a fantastic experience. We can't wait to come back for a third time! Highly recommend this gem to anyone looking for a memorable getaway. Thank you to the entire team for making our stay unforgettable!

Claudia R.

We stayed at Stella Palace in the fall and had a suite with pool sharing. The rooms are spacious, clean, and the direct pool access is absolutely fantastic. We arrived late at night and missed having wine or beer in the fridge, although it was stocked daily with water. The hotel offers several restaurants, and reservations can easily be made through an app. Every morning, we enjoyed breakfast at the Veranda (available exclusively for suite guests), which was delicious and very relaxing. The beach, however, isn’t the most appealing, so we highly recommend renting a car to explore the surrounding area. Overall, we had a wonderful vacation and would definitely come back!

Emma Jenkyns

Really enjoyed our visit to Stella village. The reception staff were welcoming and knowledgeable. The rooms were small but very clean and possibly the comfiest bed I've slept on abroad. We travel as a family of three so prefer when the room has a separate area for child to sleep but that's just a preference. The facilities were great, particularly the waterpark. There was plenty of choice of food and all was nice but nothing was overly exciting to eat. Nice quiet location and easy to get to nearby towns for livelier night life.

Ray Holland

Fantastic holiday with the family and 2 yr old grand daughter. Great hotel, superb staff, high quality and tasty food in 5 restaurants and the choice of different dishes every meal time in the main rearaurant was fantastic. Water park great but also had plenty of other pools and beds to vary your stay. Only downside if you wanted to travel outside you would need transport to get to other towns or villages, but did not need to leave. Great all inclusive drinks too. Would definitely go back.

Andrea Marino

We arrived to this wonderful hotel fully expecting a 5 star experience and it delivered in every way! Location was superb. Staff were amazing. Food was fantastic. We were upgraded to a two story villa on the beach, which was a wonderful surprise. The pool is top notch and the aqua aerobics classes were super fun!

Rachel Clancy

This was our second time to visit this wonderful hotel. I never leave reviews and the only other review I have ever written was for this hotel. It’s hard to put your finger on it but this hotel is exceptional in every way. The staff are all such wonderful people (kind, caring considerate, fabulous with children). We felt relaxed from the moment we arrived. The hotel is small and personable, the rooms are beautiful and the food is lovely. What more can I say only…..we will be back for sure. Thank you to the all the wonderful staff at Grecotel Carmel.

Hugo Lorain

Awesome experience Came as a big group, which is not always easy The hotel and rooms were absolutely perfect, the staff is one you would want to have in every hotel you visit. Congratulate only one member wouldn’t be fair to all the others. I definitely recommend

Karolina Ivanov

This hotel deserves every star if not more! From the moment our family set foot in this place, we were treated with the utmost welcome and warmth one could imagine. The ambience, rooms, food, and amenities are superior. The staff goes out of their way to make you feel welcome and looked after. They also have a wonderful group fitness instructor who ran aqua fitness, strength and Pilates training. The evening entertainment program is gentle and enjoyable - none of the obnoxious loud music other hotels offer. Overall, our experience was heavenly and I would highly recommend this place!

Max Pour

We were so happy to stay at Carmel Greco hotel resort for our honeymoon! From the moment we arrived on the campus, we were greeted by several smiling faces and an excellent service staff. The check-in process was excellent, and the rooms were comfortable. Although they were clean, they were slightly outdated. The pool was immaculate, large resort style salt water, and the beach was well maintained with soft sand rather than the rocks seen at some other beaches on the island. The food we experienced at dinner was the best meal we had on our whole vacation and the breakfast was plentiful with lots of variety of offerings. As honeymooners we were treated very well with some special surprises and made to feel very special. The staff were very personable, knowing us by room number and all. We would love to come back and enjoy this beautiful resort again!

Peter Robson

A real mix of good and not so good. Location and views are stunning. Service was very mixed, some staff were lovely, friendly and engaging, while others looked and acted like they just couldn't care and didn't want to be there. Certainly not a 5* experience, overpriced when compared to other 5* hotels. Housekeeping in our room was awful, we had to wear slippers/flip-flops as the floor was so dirty. They didn't clean it well, can't believe they spent more than 2 minutes each time, certainly less than they spent on their phones! That was a theme, so many staff were on their phones alot, even at the expense of serving guests. That said, some staff went over and above, big shout out to Theodore in the restaurant, nothing was too much trouble, thank you. Management is nowhere to be seen, and overall the experience wasn't as we expected, we will not be back. We felt the publicity shots on website promised something different in reality. That all said, the views, the location and the overall quietness meant we had a very relaxing week, despite some of the poor standards of the hotel. Reading many reviews, there is a theme, so don't feel my comments are unique

Joao Miguel Santos

Once again and for the second time in 4 months we had a wonderful heartwarming stay. The welcome reception to us and our two little dogs was great. The reception staff, driver's staff, beach staff, housecleaning staff and staff at Nikei and Restaurant at the top are simply superb, professional and outstandingly polite. Food at both restaurants was great. We love our room at the four hundred level. THANK YOU very much to all.

Atlanta X

Our last night here on our honeymoon (non cool living). I know everyone has a different experience but we have truly had the most amazing time. When we arrived at midnight after 13 hours travelling the day after our wedding and exhausted, we had a quick check in to our room where they had sandwiches and drinks for us in case we were hungry- we went down the next morning to have a proper introduction to the hotel. Prior to our arrival, they’d already upgraded us free of charge to a sea view room. We have had the best time from the moment we arrived up until now, staff have been nothing but amazing- every time a drink is empty they’re asking if you want another, reception have been amazing and make it so easy to book a taxi if you want to go anywhere. We asked how much it would be to upgrade for our last 3 nights to a private pool which was taken to the manager, we then had the guests relations manager come out and speak to us who told us they would upgrade us to a private pool room free of charge as there was one spare which has been absolutely beautiful and we never expected. We never once struggled to get a bed at the main pool even though we weren’t going to get a bed until 10/10:30 every day. The breakfast is the same every day but plenty of options, the food has all been lovely in the main buffet - a bit samey every day but if you book the restaurants it breaks it up (do this when you arrive as they get full quickly). We truly don’t have a single complaint. It’s a lovely place to come if you want to relax, forget what the day is and not even know what the time is. Like I said, I know everyone’s experience is different and not every may be happy but even not having cool living we definitely feel we had a 5* experience and it was worth every penny🩷

Jacek Kasperowski

I`m writing the review sitting on my balcony enjoying wonderful view of Spinalonga island. I can’t recommend Domes Aulūs Elounda Resort highly enough. From the moment I arrived, I am blown away by the warmth and hospitality of the staff. Every member of the team is ensuring that my stay is comfortable. Really appreciate it! One of the standout features of this resort (worth mentioning) is the dining experience. The variety and quality of food offered is top-notch. As a Hilton Diamond i was upgraded to Sea view room with shared pool. Room is cozy and well maintained. So making a long story short Domes Aulūs Elounda Resort is the perfect destination for anyone looking for a luxurious and relaxing getaway.

Piotr Stogowski

Be very cautious with this hotel. We reserved hotel by booking where were no information that hotel is actually two separate hotels. The premium part which had two infinity pool’s and the rest which have only one small pool for all the guests. The cool living area was restricted only for premium guests. There were no information at booking about this separation and what types of rooms are included in the cool living area. So You book a hotel looking for plenty of nice photos of infinity and private pool and then you realize that there is only one small pool for whole hotel which is actually big. Generally speaking the hotel is overcrowded There is very hard to get sunbeds near main pool. There is also a crowd and loud because of close proximity to the restaurant and hotel lobby. The situation is similar on the beach which is very narrow with not enough number of sunbeds and some are broken. The situation does not improve with fact that some people entering the beach are not actually hotel guests. The staff don’t watch it. The similar is in the restaurants. Some food is very good some not, but waiting time for anything takes ages. There is to little staff for such number of guests. So be careful with your choice. If you choose rooms in cool living area probably the hotel you buy meets your expectations. When you choose „regular” options you will be disappointed cause it is totally different hotel.

Xenia Schenkel

We were a couple of days at the "White Palace." From start to finish, it was a wonderful experience! Arrival: We arrived relatively early but were able to check into our room immediately. To our surprise, we received a room upgrade to a villa with a private pool. What a great surprise! Food: The food was fantastic. At the buffet restaurant, you can eat without a reservation at lunch and dinner. The selection is HUGE... and the food was always very good. At the other restaurants, you need to make a reservation for dinner. The food there was also outstanding. Room: The pool in the villa was cleaned daily, and the minibar was refilled every day. Everything was always very clean and tidy. Beach: The private beach belonging to the hotel is well-maintained. Sometimes some seaweed would wash ashore, but it was quickly removed by the staff. You could also order drinks at the beach, which were brought to you quickly. Staff: THANK YOU! The staff was exceptionally friendly and attentive. For example, one employee noticed that I really enjoy the foam on my cappuccino. When I returned from the buffet, a cup of milk foam was waiting at my place! I've never experienced such attention to detail and care in any hotel before. For any questions or requests, you could always contact the staff via WhatsApp and receive a quick response. Departure: Our flight was very late in the evening. After consulting with the hotel, we were able to stay in our room until departure. That was very accommodating and customer-friendly. Conclusion: A beautiful and clean hotel, delicious food, courteous and friendly staff. We will definitely return and can hardly wait! Thank you very much!

Miles Y Hamilton

Excellent hotel, we had a beautiful swim up room which was memorable for its views and set up. The pool areas are very nice and the hotel is clean and very modern. Food on the whole was decent with a good selection of restaurants. Drinks in the bars and restaurants are excellent but they were very hit and miss by the pools, some were not drinkable.

George Nurijanian

Had a great experience here. At first I was a bit disappointed by the relatively small pool, lack of activities, dated buildings and rooms, but after the second day all that was in the past as the hotel continued to impress with its hospitality, variety and service. Great, friendly staff who anticipate all your needs (thank you, Nikolai, you’re the best!), wonderful diverse food in each of the many restaurants, plenty of options. It won our hearts even if not every part of the place was perfect. We hope to be back one day again.

helga holmquist

We stayed here for our honeymoon and had an incredible time. It was super relaxing and the staff was so attentive and kind. I have a gluten intolerance and they were super accommodating and caring about this, offering me an alternate menu that made slight modifications to the original menu. I highly recommend that if you are staying here you make reservations for the restaurants for dinner. These were truly the highlight of our stay. The white was just an out of this world experience for all the senses, the Asian restaurant had incredibly fresh food and was so delicious and the lobsteria with its set menu was also such an amazing experience with great food right next to the ocean. The buffet was also incredible, one of the best with really fresh and high quality food, though I truly prefer the restaurants. The beach was also gorgeous and they offered various water sports and the pool relaxing. There are various bars everywhere that make you any drink you want as well as dessert places. Additionally they treated us extra especial when we said we were in our honeymoon which was just wonderful. Truly a magical stay. Though if you are staying here to discover the island of Crete I would not recommend this place. This is a hotel you stay at to enjoy everything it has to offer you and to be pampered by the incredible staff. I would also add that there are a lot of children and families (which we did not mind at all) so it is super family friendly with activities for everyone.

Emanuele Ponzo

What amazing experience we had here at the Grecotel! The atmosphere is magic, the Team is outstanding, every single people from cleaning to servicing, to management over the top! The food is incredible good and there are so many variables for any kind of palate! White is an experience, and Asian cuisine and Lobster restaurant is not very common on all inclusive! The kindness of all Team give the opportunity to anyone to enjoy every single moment. We have spent two weeks I wished to have booked a month over here! Just to give you a sense of level of this Resort. I got a nanny in the resort from the Team to dine at the only Adult restaurant. I loved a wine and after I finish the dinner and I found a bottle in my room. The care is over the moon! This is the Place for anyone, family, young couples, older people anyone literally anyone! Thank you so much for the wonderful experience!

Nikki

We have just returned from an amazing family holiday with our 2.5 year old. This hotel has absolutely everything you need. We stayed for 1 week, only a short drive from the airport which is perfect with a little one. The hotel is beautiful, with such a Greek feel around the place, beautiful plants everywhere. The pools are so clean & the water park is amazing for all ages. Me and my husband love the slides. The food was one of the best we have had at an all inclusive resort. Such amazing choices and love they you can visit all of the restaurants too! The staff are so friendly, a special mention to Stella how is a waitress in the main restaurant for lunch and dinner, her service was amazing & she went above and beyond for us - excellent with the little touches and wine suggestions. The drinks were also amazing, so much choice everywhere and loved how many bars there were around to visit. The entertainment in the evening was perfect for our toddler, lots of fun and dancing. Thank you for the great memories.

János Grichisch

Hi everyone, We spent 7 days here for the second time. I would say it's not an accident. Honestly, I would come here in every year if I could do. Why? Because, it's perfect choice for real 5 stars lover. it's perfect choice for families. it's perfect choice for romantic types. it's perfect choice for food lover. it's perfect choice for cleanliness lover.

R L

Stayed 10 days at the resort. I have to say hands down amazing place to stay in Crete. Nowhere is 100%, but this resort has it all. Will definitely return. Even if you have a problem, which we didn't, talk to the staff, they will always try to help. I've noticed people's reviews marking them down, but if they asked, they will help. We travelled as a couple with 2 adult sons, one who is disabled and my elderly parents. Absolutely fantastic for anyone with mobility issues. The only issue we had was the adapted room my son had, the bathroom floor was slippery when wet, but in all fairness I didn't report this, so I don't know if they had something better. We just used extra towels to dry the floor and all was OK. Honestly in terms of meeting needs for disabled people this resort gets top marks. Would return.

Cristian R

I'll start by saying the food is great. A lot of options for every taste. The resort is very large and offers a lot of options to spend the holidays. The most annoying thing during our holidays was the silent fight for sunbeds. The hotel has a no-reservation policy, a lot of signs everywhere, but the policy is not enforced. Never. So when you have a 600+ rooms resort and a limited number of sunbeds, you must enforce the no reservation policy. The beach is fine, but there are huge underwater rocks near the shore when you get into the sea. You have to choose your path carefully in order to avoid them. Regarding the available drinks, they didn't even refresh the sparkling water in the room minibar. So, after paying hundreds of euros per room per night for all inclusive you have to go to the supermarket and buy sparkling water. What a disgrace! Also, the quality of the wines included in the all inclusive program was less than average.

Sabrina Slaughter

We spent our summer vacation in 2024 here and loved it. Close to the airport. Top notch service. Clean resort and so much to offer. Great all inclusive buffet food and also drinks and the other restaurants offer great food. We where really hyped about coming back in 2025 but now that we found out that they are turning all the heated pools into adults only pools now and also block off part of the restaurant and the beach for adults we are not so sure anymore. It is so hard already to find a family friendly resort thats been renovated, so we were happy to find the Creta Maris and now they’re slowly making arrangements towards all the other fancy hotels as well.

R H

We had a lovely stay of 10 nights at this hotel. All of the staff were extremely courteous and helpful and made sure our stay was the best it could be. We would not hesitate to come back here. I would suggest the following for feedback - which whilst did not take away from our overall experience at the hotel, could be improved for future guests. 1. Porridge at breakfast would often be cold - I do not think the electric hob where the cast iron pot was placed was hot enough to maintain a desired temperature. Especially as the pot was topped up with milk throughout the course of breakfast - this often led to cold and overly milky porridge. A real shame for us porridge lovers! 2. The BBQ held at the Core / Street Food location on Thursday was not included in the half-board option despite other nights being inclusive. This was not properly communicated ahead of time which did result in an unexpected bill. 3. We have a 10-month old who crawls everywhere and presented us with a first hand experience of the level of dust that can accumulate on the marble floors. Whilst high traffic areas such as the hotel reception are hard to keep pristine, we did note that certain parts of our family room caused some black feet and knees! I'm not sure if cleaning staff regularly mop the floors or just do a light dusting - but more could be done here to improve the cleanliness of the floors. 4. The golf buggies are a great touch and ensure guests can be at their destination in no time. However the waiting times from the family pool area back to the main resort can be long. We often decided to walk it back instead of waiting and whilst I was happy enough to get some much needed exercise, this would be a concern for anyone less able to do so.

Carolin Mitrenca

We are extremely satisfied with our stay at this hotel. Stella, the manager, took excellent care of us, especially since this is our second visit and we are celebrating our wedding anniversary. We are thoroughly convinced by the quality of this hotel. The rooms are spacious, clean, and offer an amazing view. The staff are friendly, and the food included in the half-board option is delicious. The beach restaurant is fantastic for lunch, with great food and a superb atmosphere. Nikos form the beach is kind, funny, helpful and always in a good mood. Both the pool and the beach are beautiful. The golf carts that transport guests around the property arrive quickly and are very convenient. Additionally, this hotel is very child-friendly, making it a perfect destination for families. Overall, we highly recommend this hotel and look forward to our next visit.

Sophie D

I had an absolutely perfect stay at Domes of Elounda. From the moment I arrived, the staff was incredibly welcoming and attentive, making sure every detail was taken care of. The room was spotless, comfortable, and beautifully decorated, offering all the amenities I could possibly need. The hotel’s location is ideal, making it easy to explore the surrounding area. I especially appreciated the delicious meals each day and the peaceful ambiance throughout the hotel. This was a truly exceptional family experience, and I can’t wait to return. Highly recommended! Thank you for everything!!!

Valeriia Perepelitsyna

I was in this beautiful hotel in September and I was fully in love. Nice rooms, amazing staff and gorgeous views. Everywhere you can see the sea and mountains. It’s was unforgettable. Definitely will come back. Thank you so much for everything ❤️

Emily G

We stayed here for a wedding and the entire experience was incredible! Rooms - The accommodations were charming, but they did show some signs of age. A few door handles were a bit loose, and there was a minor leak in the shower. A little extra maintenance would elevate the experience even further. Service - The service was outstanding! I would rate it six stars if I could. The staff were consistently attentive and friendly, making us feel genuinely welcomed throughout our stay. Location - The location is absolutely breathtaking. The views of Spinalonga are stunning, and the beach is delightful, with olive trees offering natural shade for relaxation. Overall we really enjoyed our stay and I will definitely be coming back!

Heidi Celeghin

This is a gorgeous property. The made us feel very special from the moment we arrived. The rooms are so comfortable and well appointed with an incredible view. The breakfast is extensive, delicious, and fresh. I’d love to return and spend more time here.

Heather Dring

My husband and I stayed here for our honeymoon and both agreed this is our favorite hotel we've ever stayed in! From the beauty of the hotel, the fantastic amenities provided, the comfort of the accommodations, and the incredible customer service/attention to detail...everything was PERFECT! The hotel is secluded enough (and sooo quiet and peaceful) but only a short distance to the center of Chania/harbor area. One of our favorite things about the hotel was the outdoor gym and the INCREDIBLE breakfast buffet. We would recommend Domes Zeen to anyone and hope to visit again in the future!

Miriam

This is a great hotel within a nice walking distance (about 40 mins) to Chania Old Town. The service is impeccable here! We were greeted very nicely by Maria and she’s been making sure we’re alright throughout our stay. Kristina (Haute Living Supervisor) recommended great day trips and restaurants. My highlight was my spa treatments (I went for a facial and the Minoan massage with body scrub). Marina (the spa manager) was outstanding. She is extremely knowledgeable about the treatments, products and general health matters. She also knew a huge amount about the island. She is extremely skilled at her job, very lovely and caring and makes sure you have the perfect relaxing treatment. She’s fantastic! Overall we really love this hotel, but if we could change one thing, it would be to somehow add a sandy beach (this one is pebbly) to it and to serve more traditional Greek food. But I know the beach request might be hard… :)

Gautam Malhotra

Family of vegetarians and mobility challenges had an excellent stay: They immediately and consistently treat you with friendly courtesy that persists throughout the stay. The accommodations are accessed via golf carts which are frequent enough and easily available. My wife is mobility challenged and this place has ramps essentially everywhere. The beach is modest but adequate with cabanas, seating, and dedicated bar. The walk to the beach is negligible. The breakfast buffet was quite good quality and variety but again it is the consistently courteous service that bears repeating. The restaurant manager was proactively seeking out ways to make us comfortable. The food is quite good with a mix of local and modified options. Even though i eat everything, my family is vegetarian and they were quite happy with the options. Their menu is quite explicit about ingredients! My children absolutely loved the private pool which is why i felt comfortable giving the rooms 5 stars (otherwise i would have said 4 stars as the room was on the small side compared with other hotels) and it was well air conditioned and well maintained each time we returned. We had an excellent experience here.

Richard Gould

Unbelievable hotel experience - the individual rooms w/ pool, the breakfast buffet beside the pool, top-notch service in every way. One of the best hotel experiences I’ve ever had. I would 100% stay here again!

Ben Cronin

This is our third visit to a Domes resort. All visits have been in luxurious facilities, in private areas. Which is what we wanted in our visits. On arrival we were greeted very well, with a nice drink and tour, which was welcoming and informative. Our stay here was for our “Mini-moon” a short stay away after we got married, which we were accommodated for, had some lovely welcoming gifts and some chocolates, flowers and love heart roses on the bed. The room itself was beautiful and was a fantastic room, very pleasing on the eyes and a great view. However, the room we stayed in didn’t get a great deal of sunlight all day due to the positioning, which was a slight downside, had you stayed in the same room on the opposite end of the pool, it would have had sunlight in the afternoon through until sunset. The restaurant you have to reserve a table for the evening, which we wasn’t aware of on the first night, but as soon as we were made aware it was no problem. The food was excellent and the staff were very knowledgeable and helpful through the service and accommodating for vegans and vegetarians. The sun loungers by the pools were also affected by the positioning of the hotel as the hotel structure blocked some of the sunlight, not too bad if you like the shade. All in all was a lovely visit for us, it was a nice break from reality, great architecture and some lovely views. Would recommend to stay at this hotel, but would recommend short duration stays and in the hotter months to accommodate the sunlight etc.

ana kuznecova

Late review but my husband and I stayed here for our honeymoon in October. It was beyond amazing. Great staff and great facilities. Our days consisted of the breakfast brunch (sometimes with a mimosa) followed by a gym workout (pretty good facilities which people rarely use) followed by a day at the beach ordering white wine and Greek salad. In the evening we would step out to Chania for dinner, you can either take a quick 20 min bus or order a taxis. Regarding the food, the breakfast was exceptional with a different buffet menu every single day. You can also order omelets and any coffee or juice. The lunch menu was fairly small but perfect enough for us. Also, the streets are not unsafe at all, we felt perfectly safe walking to the grocery store or nearby restaurants. There are a lot of cats (not at the resort but nearby) , we ended up being guilted by their cuteness into buying cat food everyday but it made our experience that much better. We definitely will be back! Also highly recommend swimming in the ocean or doing a boat trip if the weather is in your favor!

Quinn Williams

Even after a year since staying here and traveling to different hotels, Noruz Domes is the best hotel I’ve stayed at with my husband. The resort, staff and food were incredible. When we had issues with our hot water, the staff was quick to address the issue. We want to thank Abel Sorreno for making our stay extra special. We got a chance to stay in three different rooms from the upbeat retreat pool to the absolute haven suite — which was literally heaven on earth! We can’t wait to come back! This place was like the white lotus 🪷

kirsty hood

Can’t describe how wonderful our stay at Domes was. The welcome from the staff and the service from all the staff everyday was excellent. They were always happy to help. The rooms were amazing, the plunge pool was lovely after a hot day in the sun. The pools were immaculate and a perfect place to relax. Breakfast buffet had everything you could want but every morning I had the 40% fat yogurt with a selection of toppings. The beach was so clean and there was always a lounger available. The staff really did make the experience extra special. Perfect honeymoon.

Brian Schmatz

Possibly the best hotel I've stayed at. Came for our honeymoon and stayed 5 nights and it did not disappoint. The beach by the hotel was one of my favorites in Crete - very relaxed with lots of soft sand and beautiful views. The pools were equally relaxing and the whole resort looked stunning. Both had table service for drinks and snacks whenever you needed. Had breakfast there most mornings and dinner once, and the food was all fantastic. Service was 5-star, everyone was so friendly and helpful with booking taxis, giving travel advice, and making sure you were enjoying your time. Highly recommend!

David Vater

We stayed here back in June 2024. We feel in love with the place right away. The staff was there to welcome us as soon as we got out of are taxi. They took are bags to take to are room. We went to sit inside to have a drink (non-alcoholic) and they talk us through how to book reservation with all the restaurants on the resort and how to download the app to use. The app was really easy to navigate. You do need to have the app so you can book spa appointment on your reservations at all the restaurants there. We had a swim up room. First time having one and we loved this. There are lots of different types of rims they’re available for people. They also have small villa. It a short walk to the beach. If you want to go sightseeing on the island. You either have to hire a car or book private taxi. As you are a bit far away from everything the pricing was affordable. The food at all the restaurants was out of this world and the drinks were amazing too. Most of the drinks are included when you are all inclusive but there are some that are not part of the inclusive package. Would strongly recommend this resort to couples. Has a great atmosphere all staff are welcoming and friendly. They have entertainment on every evening.

mary buckley

Went here for our honeymoon and definitely want to come back.... we were both so sad to leave but so happy we were lucky enough to experience this spot. The staff are all absolutely amazing and I genuinely cannot put into words how absolutely amazing and stunning this resort is.

Hannah O'Gorman

Wow, we were blown away the minute we arrived it is truly breathtaking. The most wonderful thing about the stay is the staff they really go above and beyond to make your stay special. The food is exceptional, I cannot express how well they execute every dish. We had the most amazing time and made the most beautiful memories. The entertainment is incredible. I was lucky enough to get engaged whilst at Stella island and they truly helped make it so magical. We cannot wait to return!

Rebecca Dodsworth

We had our wedding at Stella Island Resort and Spa. It was the most perfect day. They had arranged everything for us and didn’t disappoint. The hotel is stunning and the staff go above and beyond to make you feel special. The rooms were cleaned daily with towels changed twice a day. The restaurants are amazing, we went all inclusive and it was worth every penny. We will be going back

Orit Lustig-Yariv

Today we returned from a week-long vacation at this wonderful hotel. I'll start with the hotel's greatest asset, the staff. The team consists of people who are genuinely happy to help and assist, and they do so with a smile. When we arrived, we were greeted by the lovely Erasemia, who took care of everything while we sipped cocktails, accompanied us to the room, and even afterward, she always checked and made sure that our day was perfect. Thank you, thank you, Erasemia. The rooms were beautifully designed, well-equipped, and impeccably clean. The drinks were great and made to order – a special thanks to the charming bartender Victor. The food was wonderful, and the staff simply couldn’t do enough to ensure we enjoyed ourselves. Thank you to the lovely Eleni, and thank you to Sofia. We are already looking forward to returning to this beautiful, relaxing, and extraordinary place. The place is perfect

F Clark

The hotel was lovely in general, big clean pools, lots of loungers, delicious and varied buffet. Having said that, we had several little niggles that added up to an overall okay experience. Firstly, we'd paid up for a private pool and unfortunately the room we were given never got any sun so the pool was freezing and we didn't use our private terrace (we were there in mid-Sept and it was only 20-24 each day with a cool wind so shade wasn't appreciated like it might be in summer). We told the reception about this and they insisted every room got sun, as if we hadn't stayed there and known...? The hotel also didn't seem to encourage or support refilling our own bottles. We asked where we could do this and were given three new plastic bottles instead. We eventually found a cooler in the gym, but would have been nice if they promoted this more to save plastic waste. One perk they offer is a pillow menu, but we were told it was "unavailable" during our stay. They also claim to offer a transfer to the airport, but we were told that was only if we stayed a full week. Staff were nice enough, but fairly unhelpful. We were often met with "I don't know" or shrugs when asking for things. Perhaps we got unlucky, esp. with the room and private pool we hardly used due to lack of sun, but we don't feel we got value for what we paid and wouldn't go back.

Jason Stokes

This is a nice hotel, it looks very impressive. Food both breakfast and evening meals are varied and good. We used one of the restaurants on site one evening, and that was very good. Everywhere is clean, tidy, and well maintained. We had a room with a swim up shared pool because we wanted our own space without the usual sunbed issues. Unfortunately, the patio and pool area was completely in the shade from about 1pm. We found the buffet restaurant area very loud, and it would have been nice to have some dress restriction in the evening. The tea and coffee wasn't refreshed after the 1st day, but water was supplied. Overall 4 stars.

Bogdan V.

The amenities of this hotel are amazing! The beach is not so welcoming and that's a pity but the pool is very nice. We had our room upgraded from a garden view to a pool view. The Half board service is wonderful. The variety of food and the service delivered it's top quality. I will come for sure if I visit west Crete again.

Simeon Hopstadius

Fantastic experience. We're very happy with our stay. We were here in the end of October and it was very windy (FYI if you're considering the same period). Pros - The spa was great! The gym had enough equipment to do a full PPL workout. The bars had good cocktails and they weren't shy on the amount of alcohol. All Inclusive is well worth if you're staying at least a week. Restaurant quality varies. We ate at everyone of them except the sea restaurant because it was closed for the season. The Asian place was awesome, truly delicious food. The Italian place by the pool could be better. Ordered a carpaccio and there was a giant ball of arugula on top that was just pointless. The buffet for breakfast/lunch/dinner had tons of choices and everything was tasty. Room service being included in the all inclusive was great to have. Staff was truly great, kind and welcoming. Everyone spoke English so there were no problems communicating. Cons - The TVs in the room really need to be upgraded. They are old, small and the sound was coming from the bathroom for some reason. Many hotels these days have integrated Chromecasts in every room so that would be desirable. The crews cleaning the rooms leave bags of laundry laying around in the corridors while they take lunch so it doesn't look that great. Also people leave their plates/glasses from their rooms on the railing in the corridors which doesn't get picked up all day and looks a bit trashy. The beach by the hotel isn't that great with all those rocks. The "heated" pool at the spa wasn't really that heated. Also there was an elevator (right by the "11" number on the hotel map) that seriously needs to get cleaned, the doors on one of the floors were nasty. (for me) The cons would usually remove a star but we had such a good time that for the first time ever I feel like I want to go back to a specific hotel. We'd certainly return if we go to Crete again. I hope staff take this feedback and make some improvements, then this hotel goes from great to perfect for me.

Amanda Rogers

As I have a health condition I was looking for a good quality hotel in a quiet setting with easy access to good quality meals, I found this in the Avra Imperial hotel. My room was in the Residence Collection (Adults only) which was lovely and quiet with a stunning large pool, plenty of decent seating and restaurant/bar. I was upgraded to a room with a plunge pool and loungers, which was great as I spent a lot of time on my room's terrace. The reason I gave 4 stars for service and not 5 is that the staff who delivered room service, which i used several times, were unpleasant. This was in stark contrast to the rest of the staff, either reception, restaurants/bars or concierge who were extremely helpful and pleasant.

Michelin Guide

A true five-star hotel with nothing to complain about, except for its remote location. Many hotels claim to be five-star but barely reach four at their peak. This one truly delivers luxury, with exceptional rooms, outstanding staff, and food and drinks that exceed expectations. The only drawback is the location. The nearest large town is about a 30-minute drive, and having a car is essential since there is nothing nearby. For a relaxing, stress-free vacation, this might be the perfect choice. The beach is beautiful, the dining options are excellent, and everything within the hotel meets the highest standards. Those who prefer walking to a bar or taverna may find this inconvenient. Even with the remote setting, which was not an issue in my case, everything else was flawless.

Tobi Schmitz

Summary: Second time in Daios Cove and we were not disappointed. It is still a beautiful place with lots of things to do. Front desk: Excellent speed and when we asked for a specific room, we were moved promptly when it became available. They also organized the toy that went missing because it was caught in the sheets… Beach/Pool: It was quite packed on the peek days and yes, quite some sunbeds were occupied before breakfast. We still enjoyed it as asking for a sunbed usually worked. The dive crew offered free trials in the pool which I think is a great idea for the kids. Food: Great choices of gluten free stuff. The staff is very attentive to food allergies. The manager of the breakfast was super helpful and from the first day on, we could enjoy gluten free waffles and pancakes. Consistency with the gluten free waffles and pancakes can still be improved. Sometimes they are great - other times the kitchen used too much corn flour. It would be great to have a recipe everyone could follow. Most dishes were great, though the new interpretation of the excellent “Galaktompureko” was a big disappointment to us. Sadly, there was no way to have it the “old” way. Family: It was great that we could use the Ocean for breakfast. We did not quite understand, why there was an adult section as the whole Taverna-Restaurant is there for breakfast (adults only).

Ζωή Χατζηγιαννη

The best choice we had for our first trip as a family with our one year old baby! This paradise had everything we were looking for: amazing view, options for food, family oriented options everywhere, wide bed in a spacious room, great beach, excellent staff! All the personnel was there for any help, request or just a warm smile to all of us! Special thanks to the Front office Manager, Kyrillos, who made us feel so warm welcomed and relaxed in every possible way! He transformed our trip into our most valuable memories just by making everything easy to us and our baby! We will definitely go back next year 🤩

Kinsey Kowalski

We absolutely loved our stay at Daios Cove. Beautiful resort, clean, well designed (except for the elevator system, that’s cool in concept but not logistically sound as you can’t transfer between sides easily). Amazing food. Definitely get full board as it’s easily worth it. The slow roasted lamb at the beach restaurant was honestly the best meal I had on our entire vacation. If you’re looking for an adult only resort, this is not it, but we didn’t find it to be too obtrusive to our stay. I honestly wish we would have just stayed here instead of heading to Chania after 2 nights.

Adi hoff

wow wow After 5 days at the hotel, we definitely found the resort for our annual vacation. A hotel where every detail was taken care of, from the rooms, the pool, the amazing beach, the excellent food, and the small details. Oh and how did I forget the kindergarten where my daughter enjoyed the facilities. In general, there was an amazing synchronization between all the employees, because they always knew where we were from and what we needed. I would like to thank the hotel management for helping us on the last day to pass the hours until the night flight. We were with our 10-month-old baby and it's not easy, so I'm grateful for this help. We will of course return for a vacation that will recreate all the fun and endless pampering. Highly recommend

Jennifer York

Incredible experience! This was an amazing property and the service, along with the amenities were great from start to finish! My husband and I went to Elounda on the third leg of our island hopping honeymoon and we most definitely saved the best for last! We were warmly greeted with drinks and snacks upon arrival as well as a bottle of champagne in our room (as well as the traditional honey and nuts). Every little detail was thought of, down to a heart shaped door mat in front of our room. They also had a private breakfast delivered for us in our room the first morning. We had a private pool and beach access which was WONDERFUL! The view of the sunrise was unforgettable! We also went to the spa and experienced the pool, saunas and steam room (A+ experience). We ate at two of the restaurants (Il borro and Yacht Club) and had room service during our stay. The options were unlimited, but our favorite was Il Boro. The staff there was so accommodating (especially our waiter, who is hospitality at the nearby university!) We also frequented the beach bar quite a bit and Andreas was awesome! The breakfast offerings on the property were also amazing… several traditional Cretan dishes. We were so relaxed by the end of our stay here at Elounda!

Milka

It is definitely one of the most beautiful hotel in the entire world. The view is just amazing and the hotel is superb. The spa is great and you have and exceptional view of the sea from the restaurant . There is also a huge golf course and a lot of activities like jet ski and boat trip. All the staff are extremely kind and respond to any request immediately. I highly recommend and I hope to be back there soon!

Moshe Cohen

A superb hotel, from the Elounda collection of Maré, Porto and Peninsula. Manolis, the manager and his super friendly team always make us feel great, on arrival and while we stay. The beach area, the restaurants, the attention to all details, are all first class! A unique experience, from first to last minute.

rand

I am always reluctant to critique a resort or a business as I believe negative criticisms ought be addressed directly to the resort itself. Yet, when it comes to the Elounda peninsula resort, the problems are so intrinsic to their business model, so ingrained in their philosophy that I am left little choice. Additionally, we previously posted on Travelocity about our stay and the hotel responded that we obviously must have stayed at a different hotel. But we did stay at the Elounda Peninsula hotel and not another hotel in Elounda. Yes, the hotel is situated on a beautiful piece of property and yes access to the sea is well thought out. But 1. Upon entering the lobby which lacks functional air conditioning and was almost 90°, one is greeted with the request for passports and a credit card. Immediately the hotel charges one's credit card for the entire stay. No greeting as to how was your trip, no warmth, nothing but a transactional relationship. Never have I been greeted with the demand for payment in full, not at a single hotel, not at a single location anywhere in the world 2. There is no air conditioning in the breakfast restaurant. Nothing like eating breakfast while perspiring in 90° temperature. There isn't even a fan. All one wants to do is eat as fast as possible and exit for a more appealing location. 3. While each guest is left a beach towel in their room, if one wants a second towel they are told that there is not a sufficient supply. 4. Those guest seeking quiet migrated to the periphery of the property. The Wi-Fi system does not work there. Hard to believe a "five star hotel"cannot get this right. 6. The umbrellas are 5 feet high and fenestrated. We were told by several of the employees that virtually every guess hits their head against these low lying umbrellas, and that several guest have sustained injuries.. Nonetheless, when we visited other hotels far superior umbrellas which do not oppose a threat to one's health exist 7. Even the senior management states that they are aware that systemic problems exist. As for the minor less systemic issues: 1. The bathroom in our two floor suite was not clean. There was toothpaste at here to the sink and hair in the sink. 2. The supposedly private swimming pool was not private. I refer management to the ERIKOUSSA room room 3153. The barrier between the staircase leading to the beach and the pool was absent, allowing all visitors to look in word. 3. The edge of the private pool was sharp and my son lacerated r his finger. The next day maintenance fortunately repaired the obviously irregular pool edge. 4. The luggage was brought to the living room on the first floor of the suite and left there. It took several phone calls to have the porter bring the suitcase up to the bedroom on the second floor. Additionally one should know that the steps are narrow, and one could easily trip and injure themselves. 5. The restaurant il. BURRO had a 30 minute wait after being seated before anyone came by to take an order. Three requests were made for bread. 6. Yes, we changed rooms to a better suite and thank you but even there the bathroom shower when carefully inspected had black hairs at the periphery. We were locked in financially as the hotel would not refund any nights. This is their policy and it is stated as such. Perhaps it is their policy because so many guest are unhappy. Perhaps it is their policy is so many people wish to leave early as the hotel does not meet the standards of a five star resort. Perhaps is their policy as they fully understand their shortcomings, but are unwilling or unable to correct their systemic faults. Perhaps is their policy as they more concerned with profit and not as concerned as they ought be with the guest experience. Perhaps if they had functional air conditioning, towels, Wi-Fi, cleanliness, drinks, which could be purchased from a mini bar instead of an empty mini bar, people would not want to leave there is little that they can respond to. Caveat emptor.--buyer beware

David Rossy

Stayed in the Presidential 1 bedroom villa for 3 nights ! Amazing time .. we took a helicopter from Mykonos so we were able to land right at the resorts helipad . They left us a bunch of wine , fruits , cakes and food in our villa waiting for us ! The hidden gem of this suite was the walkway down to a private jetty right on the sea ! Amazing little spot ! We also took out the resorts yacht for a day sail where I proposed to my girlfriend ! They set it up beautifully! 10/10 for style and service ! We did not visit the hotels pool since we had our own private pool and sea access but everything looked beautiful!