5 Star Crete Holidays

Michał Mazur

Top class hotel with very friendly service. High attention to cleanliness in rooms and common areas. Delicious and varied food. Our attention was also drawn to the peace and quiet thanks to the location of the hotel. Always available sunbeds both by the pool and on the beach. I recommend it with all my heart.

Enikő Omodi

We had a one week family holiday at this hotel and it was absolutely lovely. As we arrived we got a free room upgrade and at the end of our stay we got free late checkout as well. The hotel is clean, (they clean the rooms twice a day) and quiet. Besides the musicians at night, not a whisper reached our room. The cuisine is exceptional. They always label the gluten free, lactose free and vegan options. The shore is clean, and although its rocky, its really nice. The staff was always kind and helpful. The gym is well-equipped and the programmes are nice as well. There should be a bit more entertainment. Especially in the evenings. If you are looking for a relaxing holiday I believe this is your best choice!

mcbitter

This hotel is more like a 4-star hotel. Compared to other 5-star hotels, it can't keep up: the facilities are outdated, and "all-inclusive" doesn't mean everything is included. For example, you have to pay €10 for pool towels, and the minibar is not included either. Dining in the à la carte restaurant also costs extra, and lunch at the beach bar is not regularly available. The use of the tennis courts and the indoor pool also costs extra. The food itself is okay, but not very varied. At least there are vegan options! The hotel bar offers only a few cheap cocktails without branded alcohol, and you can only get branded cola at dinner, but not at the bar (everything is mixed with syrup here); if you’re looking for quality drinks with style, this is not the place. Everything is served in plastic cups. The hotel is more about "quantity over quality," even though it’s not that big. It is quite remote, with about an hour’s drive to Chania, and there’s nothing going on in the immediate surroundings. Really, nothing. You also can't go for a decent walk. The large pool is nice, but very cold, dirty at the bottom, and only 1.10 meters deep. The beach is empty and clean, but it's a pebble beach, which is important to know. The hotel is a sports hotel, but aside from aqua aerobics and morning yoga, there are only a few class offerings. However, the gym is very well equipped! The guests were mostly Brits (some of them party-goers who can be satisfied with cheap cocktails, mediocre food, and loud music) and many retirees. The best thing about the hotel was the friendly staff; everyone was very kind and helpful. All in all, it's a good hotel, but if you're expecting luxury, this is the wrong place! Not a luxury resort! I wouldn't book the hotel again, especially not for the price!!

Csilla Harangozó

We spent our honeymoon there in June. When we arrived had the chance to upgrade our room to one with semi-private pool and it was the best decision, I highly recommend that. We even got honeymoon gifts in the room. The staff was extremely friendly and helpful. Regular cleaning in the rooms. We booked all inclusive and the food was great and there was plenty to choose from. The surrounding area is quite empty and not so nice but we had everything we wanted inside the hotel. (We had to pay for the wifi that was still not the best). The music nights and the themed dinners were outstanding. Thank you for everything!

Stelios Sbyrakis

Went to Cavo Spada for a 3 night break with my wife, excellent choice! We got a complimentary upgrade to a junior suite with pool view and sea view. Breakfast selection was simply amazing, including local delicacies and fresh fruit. Staff were very polite and friendly! We had a great time, thank you guys! :)

Michal Halevi Manova

The rooms were full of bugs, dark and the AC didn’t work well. When I talked with the reception about the AC they said they have nothing to do about it because we’re part of a complex. Very disappointed from the way they managed and from the facilities. The food was ok but no more than that. I was expecting a lot more from 5 star hotel.

Nico Taenzler

I recently stayed at a charming hotel in a beautiful village and was impressed by the excellent service. The hotel offers two lovely pools, one of which is thermal, perfect for relaxing. There’s also a well-maintained tennis court for those looking to stay active. The on-site restaurant is a real gem, serving authentic local cuisine in a cozy atmosphere. Overall, it was a wonderful experience, and I would highly recommend it!

Carra Straut

We had a lovely stay here! Staff was friendly, room service offered daily. The room was very convenient to the pool & mini golf. They also have pet cats at the resort & they're so cute! Close enough to night life & the beach, especially if you rent a car. Can't wait to go back!

Milan K

Awesome resort! I only gave 4 stars on location because it’s not on the beach, however being on a mountain provides exceptional views, shuttles run to the beach and town daily and only 5 and 15 minutes away. The pool is fabulous, staff are amazing and food is exquisite. This may be my new vacation spot to replace St. Maarten as the Greeks are much more accommodating than the French……just saying from experience…..

john island

The entire staff was awesome from the soap and the massage services to housekeeping!The front desk staff did an exceptional job making my wife and I feel welcome. They made us feel right at home!We love this place and will definitely come back again!

Lucas Chlosta

Ok, I've spent a nice week at the hotel in first part of October so here is my review. First thing first, if you are looking for a real 5 star experience this is not it. While some elements are almost up to par, other lower the rating. 1. Localization: Good - next to the beach, close to the biggest city on the island, nice park next to the hotel, nice clean pools. Bad - Nothing interesting in walking distance, power plant as a view, next door hotel can get noisy (so can be the workers picking up supplies and trash), no chance for a sea view. Rooms: Good - Clean, comfortable bed. Bad - outdated and in need of renovation (bathroom!!!), extra paid safe! Restaurant: Good - Wide selection of foods, themed restaurants. Bad - Overcrowded! even after the main season! Main restaurant is just too small! sometimes the staff took the old plates while I was getting more food and I lost my place!!! Food: Good - traditional food from Crete, fresh, some good items in the selection almost all the time (fish, shark, seafood, beef,salads). Bad - very uneven taste and quality, pork and chicken usually quite bad, breakfast is just repetitive and bland (scrambled eggs are just terrible, not freshly made omelet), watered down juices, small and repetitive lunch selection at the beach bar. Drinks Good - some good selection with few that are ok Bad - some are just laughably bad, especially with orange juice or rather orange looking water! Everything felt as cheap as possible!! Beach: Good - clean and good number of sunbeds Bad - some rocks, not really much of an infrastructure Staff: Nothing bad to say, very nice and helpful. Some nice animations and live music but not too often sadly. Overall 6/10 experience and I am being very generous here. Only take all inclusive as half-board is beyond ludicrous expensive! Also as this hotel is rated 5 stats the local tax is very high!!! The price to quality ratio not great!! PS. Side note for the travel agency - Coral Travel - Avoid them due to overpriced trips and no real care for the person paying!!!

Karolina Küçük

It's a really nice location with mostly friendly workers. Great animators are the souls of Apollonia and do everything to make this place alive and interesting. Great beach, pleasant pools. Near to the airport. The hotel shop is not overpriced. Spa is expensive, but massage is really good. Night life in the hotel doesn't really exist. After the show, you can just enjoy drinks at the lobby bar. If you are looking for silence and relaxation, with not overcrowded beaches, it's a good choice in September.

Adrian Bartczak

Beware of Payment Issues and Rude Staff I recently stayed at this hotel for 4 nights with breakfast included, booked through Booking.com. I paid €429 in advance, and the payment was confirmed by the platform. However, upon check-in, I encountered a frustrating and unpleasant situation. The two receptionists, one older and one younger, both of whom were extremely rude, presented me with a note stating that I owed €405 for the stay, plus an additional €40 as a climate tax. I was confused because I had already paid in full via Booking.com, including all taxes. Despite showing them my booking confirmation, they insisted that they had not received any payment and demanded I pay an additional €445. They even presented a card terminal and expected me to settle this amount immediately. When I refused, the older receptionist called what she claimed to be the manager, and I was told the issue would be sorted the next day. I contacted Booking.com as suggested. When I returned the following day, neither of the receptionists seemed to know what was going on, and the younger one rudely said, “Excuse me, what?” when I inquired about the payment. It was a very unprofessional and stressful situation. Though the stay proceeded normally after that and no further payment was demanded, the initial experience was enough to put me off. Furthermore, when we asked to upgrade to all-inclusive for just one day, the hotel refused, saying it was only possible for the entire stay – which was incredibly disappointing since we only wanted to enjoy a day at the beach with drinks due to the great weather. While the hotel itself was fine, I strongly caution anyone staying here to be prepared for confusing payment issues and rude staff. Watch out, especially for the two women at the front desk.

Marcela Chabová

A very nice hotel with spacious rooms and individ. air-conditioning. With great views from the balconies... An amazing garden with trees, flowers and places to rest and have fun. A pleasant interior with helpful staff and great choice of meals, fruit and cakes in the main restaurant, together with the possibility to eat in the á la carte free. Nice beach with higher waves in the afternoon - due to almost constant slight wind. A big minus - situated next to an electric power station with constant buzz 24/7 and a hindered view from the beach to the left

Gabriel Issa

We had a wonderful stay at this hotel. The food was delicious, our room was kept very clean by the excellent housekeeping staff and the evening shows were very entertaining. (⭐️⭐️⭐️⭐️⭐️😄) The absolute highlight of our stay was the animation team; they were very friendly and engaging, and the Mini-Club was fantastic for our kids. (⚽️🏓🤽🏽‍♂️⛳️🎨🌟🌟🌟🌟🌟🤩) The only minor downside was the room amenities, which didn’t quite meet the expectations of a 5-star hotel. (⭐️⭐️⭐️😐) Unfortunately, the response to our complaint was not better. (⭐️⭐️🙁)

Ron Kelly

Absolutely worth while. What a stunning place. Super friendly staff, always ready to help, very attentive, and hard working. The food is amazing and everyday they have a different variety. The buffet is fantastic and the staff there really make a difference, super dedicated.

David Kennedy

Superb hotel, spread over a reasonably large area you don't feel crowded in. The two main pools along with the beach adjacent offer a variety of areas to relax and enjoy your holiday. The pool bar, crepere and poolside restaurant means there's somewhere for all tastes to enjoy a drink, snack or full meal. The staff are friendly and always smiling. Nothing is too much.

Ifeyinwa Enaohwo

We stayed a week in August 24. Rooms are dated. Definitely not 5 star. Air-conditioning was good and rooms were clean to. overall, not unpleasant. The beauty of this place is the staff and service. From the cleaners to reception and kitchen staff. They were all brilliant. Shout out to Aphrodite at the restaurant who was amazing. Plenty for kids to do as well. I'd be happy to go back

A f

We had a lovely stay in Serita this October. Restaurants were good, facilities great, rooms could be better (cleaning was irregular), grounds and common areas immaculate though. Can use handy bus service just outside the hotel to Heraklion and Agia Nicholaus, cheap and efficient if you want to get about. Guests are mostly Polish, French and some English. Special thanks to bar staff Kostas and Alexandros and also reception staff Theoni and Maria, you are the best! Beach is fine despite the rocks, shame it was windy.

jadzia mary

We spent a week in Serita Beach Hotel, it was an amazing experience. The rooms are nice, room service daily (new towels, bed sheets, the is floor cleaned). We had rooms with a view to the sea, it was beautiful. The beach is stony and you need special shoes to swim in the sea, but it was very nice - the water was very warm! You have to be prepared for salty water everywhere: in the pool and in the tap. It’s not very good for your skin, especially with skin allergies (after a week my skin was fairly irritated). The food is nice, there is a variety for each meal and the menu changes, so everyone will find something. Drinks in the bars (pool bar and lobby bar) are weak, but not bad. The staff was very friendly and cheerful. Definitely see the little town nearby: Analipsi. I recommend Serita with all my heart :))

Sarah Hussain

I would recommend staying at this hotel. From the moment we arrived, Evi the hotel manager was helpful and explained how to make use of all the hotel facilities. Virginia and the other hotel staff in the reception area were amazing; always willing to answer any enquiries. The restaurant staff were also wonderful and there is a nice selection of food. The cleaning staff are regular and do a good job. The gentleman who drove the shuttle bus was very nice and was always happy to see us. For me, it was the hotel staff who made our stay special. This is a nice place to stay if you want to be away from the hustle and bustle of the busy city. It's peaceful and calm, with beautiful surroundings.

C L O U D Y

This hotel is bad to say the least, so please read this before booking. Firstly I want to talk about the rooms, they absolutely reek, they smell so so bad! I think it’s due to the lack of good sewage but the water smelt so bad and the scent was so strong it honestly ruined our whole stay that’s how vile it smelt. Secondly I want to talk about how much of a scam this place is, the prices are outrageous and are so overpriced ; for example the spas are so expensive for no reason, you have to pay €20 per person for 1hour 30, which is so expensive considering the spa wasn’t worth the price. The hotel has absolutely no activity’s so you spend most of your time tanning and in your room since the pools aren’t even good. Thirdly, the food is bad it’s just very very boring and there is very little actual Greek food and again the cups in the dining hall smell so bad you can tell that they don’t wash them. The service is good, the bartenders are very nice and spark up good conversation if you engage with them, however the receptions are very ignorant and rude, there was only really one receptionist that was really nice which was the one with short blondish brown hair. My personal experience was horrible, when we were in the spa we were told to leave after 1 hour - for context we paid extra to stay for 2 hours instead of 1- this was completely unfair and after we negociated it was very clear that the staff had very noticeably changed their attitude towards us. I would not recommend this place to anyone at all, please never go here!

China Mitchell

Me and my husband chose this place for our very belated honeymoon and it did not disappoint! We wanted peace and calm away from everyday life and that’s exactly what this delivered. If you are looking for a party holiday this is not for you. This is very much designed to enjoy the peace and tranquility. The views were incredible and there were plenty of places to sit in the sun and enjoy a cocktail. The alcohol is NOT watered down and definitely got me and husband tipsy when we fancied! The lady we dealt with most at reception was a wonderful lady called peny, she did everything she could to make sure we had the best experience and all the staff were incredibly friendly and made us feel so welcome. They had some wonderful traditional greek food on offer for their meals (my husband is a fussy eater and would have at least 2 plates every meal, as did I ) as well as a snack bar with pizza and pasta We will definitely be coming back again and we are sad to be leaving. If you want a relaxed quiet peaceful getaway. This is the place for you! Thank you for an incredible stay

Lynn Dennis

Tranquil, peaceful, ideal for those wanting to enjoy the serenity of crete, with self entertainment, as in low season none is provided, Duplex rooms and apartments set back in a hillside over 4 levels, lots of steps and hills so not really suited for those with mobility issues, well kept, food very repetitive but enjoyable non the less, friendly helpful staff, rooms cleaned at your request by way of email 24hrs before hand, pool towels or use your own, 4 pools to choose from, plenty of seating, tea making facilities in room plus fridge, alcohol very weak almost watery unless you buy specific brands, Buses to the city which is well worth the look, qwerky and interesting, you pay £50 return private taxi for four or hotel bus £11 return each person. A beautiful place for total relaxation and unwinding

Helen Parkes

I stayed here for a week the beginning of October 2024. The resort is beautiful although I wouldn't say it 5☆. The room needed updating and the showers were full of rust and limescale. The shower heads were full of limescale so didn't work properly. The food was ok, definitely not 5☆. The entertainment was poor. The pools were lovely and plenty of sunbeds but that could be different in peak season. The staff were lovely and couldn't do enough for you. I would recommend the resort as a 3 to 4 ☆.

Steve

Amazing hotel. We are in a swim up room, and it has been perfect. Few niggles with the room as I think we are the first ever guests to stay in it, however they were all sorted out quickly. The service is excellent, the staff are all very friendly. We are here on a bed and breakfast tariff, and the breakfast has been great. I wouldn't bother with evening meals or lunch, there are so many nice tavernas around that do fantastic food, as tourists we need to keep them in business.

Ray Buckley

Im sorry to say that I came home after a week here feeling disappointed and still feeling aggrieved at the cost for such poor quality. Lots of plus points -excellent, friendly staff, very clean etc but I was very disappointed with the food, quality and selection were very poor for such an expensive holiday. Very limited choices of main courses and most were cheap cuts of meat prepared into local dishes. I have to say the turkey roll was disgusting - tasteless, full of gristle and bits of bones and no special diets meals for my wife who is intolerant to gluten. The food was nearly always cold despite being in heated containers and portions small - a very thin pork chop cut in half!! What's that about? I should have booked B&B only and used the many local eateries My other 'beef' is the superior swim up room which was very nice but the private sun lounging area and pool, didnt see the sun after midday so definitely not worth the extra money. We could only sunbathe outside our room for about an hour first thing in the morning before the day heated up so the pool was very cold too! We could have had a 2 week 5* holiday with much better food for the price

Renée A.

We had a very relaxing and tranquil stay at Castello Boutique. We stayed in one of the suites with sea view and infinity pool which are amazing, we enjoyed watching the sunset and sunrise from our balcony. The staff were very welcoming, Aphrodite and Christina on reception were particularly helpful. Good breakfast spread and clean facilities. Recommend going early for breakfast if you like hot/warm food. The hotel is close to shops and restaurants only 5 mins walk away. There is a lot of building works within the vicinity but this didn’t affect our stay in any way. Gave 4 stars instead of 5 because the gym is inadequate for a 5 star facility. Needs air con and better variety of equipment. Also the air con on our floor stopped working one night and the heat was unbearable to sleep. The night porter really tried to help but moving room at 3am wasn’t ideal.

JAN HOB

No negative, all the staff are amazing can’t do enough the managed are about and make a point of speaking to you . It is spotless clean the maids speak and helpful . It is central to everything. The beds and pillows are very comfortable good bedding white towels not grey looking ., Nice swimming pool indoor is a very warm one . It’s nice to have staff making a point of speaking to you , had a week now another to go can’t see it been any difference as everyone is so natural well done thank you for a fantastic holiday

jamtcarter

We had an amazing stay at the Castello Boutique Hotel and it's fair to say they saved our holiday. We had originally booked a 7 night hotel stay around 20 mins away in Koutouloufari but had such a bad experience with staff and the room that we checked out after only one night. We looked online and found the Castello Boutique and drove over to see if they had an availability. The staff couldn't have been more accommodating - showing us the room that was available before booking us in for 6 nights. The room was fantastic - really clean with a super comfortable bed and with the bonus of a hot tub! Facilities at the hotel were outstanding - a fantastic spa with a lovely indoor pool and gym and beautiful outdoor pool area. The breakfast buffet was great - a great selection of hot & cold options and number of traditional local favourites too. The evening a la carte menu was also outstanding - brilliant traditional food with a modern twist and brilliant value. However, it was the staff who made this such a great stay. Every member of the staff throughout the entire hotel were not only professional but also incredibly welcoming and friendly and more than happy to go above and beyond to help. It was a true pleasure to stay here and we can't recommend it highly enough!

Saba Azeem

A boutique hotel in a renovated Venetian building. It looks like we're living in history. Love the exposed beams on the roofs. The bed is very comfortable. The host is warm and welcoming. The place could be better insulated to sound, but with a historical building, I am sure there are limitations. The location is excellent. There are no elevators, so not ideal for people with mobility issues.

Nick Piper

Nice, family owned, tranquil hotel located in the old town, walking distance to everywhere. Has a nice restaurant attached which serves a variety of taste dishes. Supermarket 5 min walk from hotel. No elevator and some of the stairs are steep - the higher you are the better the view but the steeper the staircase.

Alison Petitjean

A little gem in the heart of the town. What a wonderful hotel so full of history and character and so well preserved. The family who run it are wonderful and couldn't have been more helpful. The breakfasts were amazing and we felt thoroughly spoilt! The pool although small was so refreshing in the heat of the day, and the courtyard a lovely place to relax amongst the pretty flowers and plants. The restaurant next door is very good, the service excellent. We would love to go back there should we visit Crete again. Thank you for making us feel so welcome.

Elvis Coimbra Gomes

I really enojyed the location of this establishment and the decoration. The people working there are also extremely friendly and helpful. Unfortunately, we were not able to sleep. While the bed was comfortable, there was no sound isolation. We could hear partygoers until 4am as if we were sleeping on the street. I would recommend this place to anyone who actually wants to go party until late in the night, but not to people who want to enjoy a calm stay.

Aleksandra Woźnica

Our stay couldn't be better. The hotel is really charming and very well located. We've never been so warmly welcomed as by our lovely receptionist. The staff was helpful beyond any expectations. I'm really looking forward to coming back. Thank you! (Aleksandra - Sofoklis)

Samuel Adebayo

Excellent services in everything. Staff were awesome. Ready to help. Rooms were cleaned daily. Environments was great and excellent

Paweł Kreihs

We spent a week at the Filion Hotel this September and thoroughly enjoyed our stay. Despite some of the negative reviews (mentioning issues like cleanliness diminishing the further you were from the main areas, inconsistent pool maintenance, unenthusiastic staff, and hit-or-miss food), I felt the hotel delivered on its promise of a quiet and relaxing all-inclusive holiday (esp. when you consider the price). While the pools were relatively small, there were three to choose from, and finding a sunbed right by the pool was never an issue. It's worth noting, though, that the pool floors were not cleaned daily, and some debris could occasionally be felt at the bottom. The staff was generally helpful and friendly, with special recognition going to the reception team and the pool bar staff, who consistently provided excellent service. The main restaurant offered stunning views and a good variety of dishes, though the menu tended to be repetitive. You could expect to see the same main courses every two to three days. However, this allowed guests to focus on the better-quality options and avoid those that were less impressive. Some of the cutlery wasn’t always spotless, but the staff promptly replaced it when asked. Overall, while the hotel may have seen better days, it still met my expectations and provided the relaxing experience I was hoping for.

chris wind

We really enjoyed our stay in Filion Hotel. The room was spacious, fresh towels and cleaned everyday. The staff were very helpful with a quick and efficient service. Nothing was too much for them. We like a quiet holiday so the location was really good for us. The pools and areas were very clean. We were also well and truly entertained every evening whilst enjoying some cocktails.

Lilou Carpentier

The personal is awesome, very welcoming, mostly speaks good English. The facilities are really good and the place is beautiful, with beautiful views!

Sima Plečkaitė

We enjoyed a lot our stay in Filion- Sugar villa. Service was perfect. Employees were very friendly and helpful, they accommodated with everything we needed. We had very beautiful view with mountains and sea. In the villa was really clean and we found everything what we needed, like kitchen utensils. There was also nice terrace with the private pool and the grill. The restaurant had amazing medetarian food, where you can choose everything from self service buffet. Really recommend the place!

Martin Hubbard

I've been here 1 day,all these negative reviews are so FALSE,the staff are amazing,the foods as u expect from an all inclusive. Plenty of booze on offer,all the pools lively with polite guests,music and staff walking round asking if anyone needs drinks. The rooms are clean,air con is fantastic. What more needs to be said

Rachel

Beautiful hotel, had such a relaxing week here. Buffet has such great choice, plenty of variety and tastes good. Staff are all friendly and helpful, they could just do with keeping on top of clearing dining tables after people have finished eating. Our cleaner was so lovely, our room was always clean and comfortable. Good working air con, loved the all inclusive cocktails. Beautiful turquoise sea, enjoyed swimming with the fish. Nice hour walk into the nearest small town Sisi. Agree with others that some things are starting to look a bit tired - some things like the sun loungers could do with an upgrade.

Maddy Power

I really don’t see why there are so many bad reviews. I have nothing but good things to say! The staff could not have done more for us, so welcoming, so friendly and so lovely. The beach is absolutely incredible and the sunsets each night were breathtaking. The buffet food was up to more than a decent standard and the beach bar was definitely a bonus. The only negative we noticed whilst here was how rude so many guests were, literally spoke to some of the staff appallingly and treated them like their own personal servants. I truly think you get more than what you pay for here, would 100% come back again and recommend to anyone.

Zain Ahmed

From start to finish this was the worst hotel service we’ve ever had. I’ve stayed at 3 star hotels that offer more value for money. The manager has anger management problems and is patronising to say the least. We had asked to book through the restaurant on our last night and the manager was in disbelief that we could have a request on the same day. He said the bookings were full but could squeeze us in at the start of the evening. From the moment we arrived to the moment we left there might have been 2 more couples that had dined…. Don’t start me about the “all inclusive” a very limited selection! All bottled drinks are an extra charge and yes this includes water! When we originally made the complaint to the hotel they had also angrily replied to each of our issues. If you want a terrible resort please look no further. But the reviews don’t lie! Book elsewhere.

Kathy Merry

Our room was lovely, quiet and great views. 4 stars instead of 5 because there was only one lift and it was always busy. The staff were fantastic, so friendly and attentive. 4 stars instead of 5 because the checking in procedure was atrocious. The queue was long and it took forever to be checked in. The location is beautiful. Again 4 stars instead of 5 because the transfer from the airport took so long. Winding roads and multiple drop offs before we got to the hotel...no wonder someone on our bus was travel sick. The restaurant booking system is ridiculous. We were there a week and were only able to book one lunch in one of the restaurants. Everything else was booked already

André Hohmann

This is a wonderful hotel for a family vacation. It is located with a great view of the mountains on a wide sandy beach with shallow water which makes it perfect to enjoy the sea. The hotel is set up like a village inside of a park and has several large pool areas which are really pretty and well-maintained. The rooms are very nice and well kept, every building has only two floors so each room either has a terrace or a balcony and is rather quite and sometimes even surprisingly private. A little drawback for a vacation with small kids is that none of the pools are heated. Even the small indoor pool is a bit chill which is nice for adults but not so good with kids. Also a minor point is that the hotel is split into two areas by the main traffic road but there is a tunnel between both parts and there is hardly any noise from the street. The food is really good and on the upper range of quality for hotel buffets. The bars are located nicely and quality of drinks is also good. The hotel offers a kids club, a paid mini train to two nearby destinations and private beach access. There are also small shops and a mini supermarket in the hotel as well as a rental car office. Only minor drawback is the service - the staff is friendly but sometimes takes quite some time to notice the guests and their orders as well as setting up tables. Overall, this is a really great place for a vacation in Crete.

Hüseyin Dereli

My family (2 kids with ages 1 and 3), my wife and I were there in August 2024, for a half pension stay. We wanted to try out different restaurants and different tastes of delicious greek food, at least for din er, and we are satisfied. For the hotel, everything was good : clean rooms, nice sandy beach reserved for hotel in walking distance, delicious food at buffet, and friendly staff . (Our 3 year old daughter loved the animation staff, and wanted to participate for almost all of activities :) The only improvement topic I can think of about the hotel is, the taxi driver that the receptionists call when you need a taxi. The receptionists called almost the same taxi driver who was rude and trying to hurry you up in a disrespectful manner; which is the last thing that a family with kids need in a relaxed holiday plan. My suggestion is, find another taxi when you are in Georgiopolis city center, and call the taxi by yourselves, instead of being directed to the impolite taxi, as if it was the only taxi available in the whole city. Because, thee only rude person in Kreta can be that taxi driver, rest of the population is very friendly, including taxi drivers.

Julien A

This hotel is definitely not up to 5-star standards. If you're accustomed to staying in 5-star hotels, you'll likely be disappointed. While some aspects are good, many fall short of what you'd expect from a 5-star experience. The location is nice, with a good beach and plenty of loungers available. However, the food is mediocre—I don't understand the positive reviews. The menu is repetitive, the quality is average, and the desserts are poor. The waitstaff, especially the male servers, are rude. I often felt like I had to apologize just for requesting water or coffee. The main restaurant feels more like a cafeteria, with tables packed closely together and music that is too loud. The pools are okay, but they don't seem very clean. The water is always murky. The rooms are okay, but they don't meet the standards of a 5-star hotel. The cleaning staff do their best, but it seems like they are overworked.

AMY STRAFFORD

Fabulous hotel. Less than an hour from the airport. The staff are all so hard working and friendly. We had a pool view room, a family suit. Plenty of space in it. Would have liked a bit more privacy as we had a teenager with us and she struggled with anywhere to get dressed as it was open plan. But a lovely modern and clean room. Food is amazing. Every meal meal was delicious. The pools were the perfect temp, and lots of pools with loads of loungers. Never a problem getting them in the morning. We liked the pool by the beach and the restaurant here is great for breakfast and dinner. We liked lunch at the main restaurant. Animation team work hard, Koko was our favourite. And the entertainment by the beach bar was good every night, Andreas was our favourite. Would highly recommend it. We didn’t want to come home.

Max Traveller

Fantastic family friendly hotel with a beautiful beach! We've visited Pilot Beach Resort two years in a row with our very young children (1 and 3 years old) and it's been a wonderful experience both times. The beach is amazing, clean, safe and with (most of the time) calm waters. It’s ideal for families. The rooms are as shown in the pictures and being close to the beach is definitely worth it. The buffet options at all the restaurants are excellent. The appetizers and main courses are always well-prepared and there’s something for everyone. However, for the desserts, only a few really stood out. The kid’s corner restaurant is great, it is open during the day until 5PM. In 2023, we noticed it was a bit dirty but they’ve made more efforts in 2024 to keep it clean. The variety of food for kids is fantastic, although I wish they had boiled vegetables in the buffet options (like in all the other restaurants). The staff is wonderful, always friendly and accommodating to families. Over two years, we never had a single disappointment with the service. There’s also a new playground near the football grounds for kids aged 3 and up, which is a fantastic addition! I only wish they had something there for children under 3. Almost every night, there are 2 to 4 events or shows, all worth attending. Our kids especially enjoyed the mini-disco and magician shows. On a practical note, we had to visit the nearby hospital during our stay and the staff there were excellent. We felt very secure and the doctors were professional and attentive. Thank you Pilot Beach Resort for giving us amazing family memories! We came here twice during a time when we desperately needed rest and fun with our little ones and both visits exceeded our expectations!

L S

Very nice location directly on a sandy beach. Hotel rooms are OK, the staff is mostly super friendly. Breakfast is above average with a big selection of cereals in addition to the usual bread, fruit and warm/egg selection. The juices were 3-star standard though, nothing freshly squeezed. Dinner buffet was OK, desserts were nice, the main dishes mostly good. Child club was great, with the ladies taking great care of the kids. Main downside though: this is a very smoker-friendly (and non- smoker unfriendly) hotel, without any outdoor smoke- free places. Even the kids disco was in a semi-outdoor bar where people were smoking. Waiters were a bit too pushy when trying to sell wine.

Deborah Garbi

Great location of the hotel, right in the centre of Stalis. The beach was clean with a nice view. The staff very friendly. A big thank you to the Kids Club Team, they are passionate and very experienced. We moved from Ikaros to Alexander Beach this year because we know the team of the kids club. Improvement: The food is okey but not a five star rating. We come back.

Mike Margarucci

After 10 days here I simply can not recommend this hotel. -Pants for dinner at a beach hotel in 2024, ridiculous and uncomfortable -Kids club staff is competent, wonderful with the kids and really making an effort all day. The program however is repetitive and not interesting (at least for my son) -Kids playground and pool lack in maintenance and majority of it not functioning -The “infinity” pool is simply a normal pool surrounded by sunbeds with no sea view from pool. -Frustrating Restaurant policies-seating times, fixed tables, drastically reduced menu in a la carte restaurants for half board guests etc. -Tennis courts and the “volleyball net” are not at all maintained -Basically whole resort is concrete and filled with stairs with virtually no green space -Overpriced drinks at bars and restaurants, double local standard outside resort. -The rat on stairs up to kitchen says all you need to know about hotels standards, see photo -Main positive are beautiful sea views from nearly anywhere on resort. You can do much better in Crete for the money charged.

Denise Elverson

Have stayed at Alexander Beach Hotel on two separate occasions. Each time we have found the staff friendly and helpful. The food options amazing. The buffet breakfast offers enormous variety of both hot and cold dishes. There us also a variety of restaurants snd bars on site if you do not wish to leave the complex. With 4 outdoor pools and the beach a few steps away there are plenty of options for swimming and sunbathing. Would recommend and definitely plan to return.

Anna Kholodkova

My family had wonderful time at the hotel: we received a kind offer to occupy a room with a private pool which was a perfect place for our 2 year old to learn how to swim. The staff at the hotel are very welcoming and particularly kind and understanding of families with kids. The beach has sun lounges that are owned by the hotel which makes it very accessible and easy to use. We left with lovely memories of our stay in Cretw

Copper Oak Carpentry LTD

Excellent view from the hotel especially for breakfast. Staff are super friendly and helpful, we had breakfast included and the selection was excellent. Everything was super clean and the staff couldn’t be more helpful with our requests. Would definitely recommend and come again!

Discovery Dock East

Always good but now even better. This was our fourth time back at the resort and we were glad to see that it's survived the pandemic with many of the existing staff, but they're making improvements! We had villa 408 which now has 40Mb wifi and very comfortable memory foam memory toppers. Of course, the food is still excellent - it's really nicely done authentic Greek food with superb service. If they don't have what you want, just ask and it will be there the next night. Very vegetarian friendly but you need to ask for the veggie moussaka which is excellent (I hope it's made it to the menu now). Breakfast is a great buffet with everything that you need - loads of variety. Grounds are still lovely. Receptionists are even better and more knowledgeable than ever!

Travel Mania

An absolutely stunning view of the mountains a great place to relax. The pool is large so it’s never crowded, plus there is a shallow pool for the little ones it’s amazing. The bar service is great they speak English really well and have a good variety of drinks and serve foods such as toasties, crisps and chips. It is an amazing place for a wedding reception with tables ready to be built up for weddings. The inside is so pristine and elegant i would definitely recommend to people staying in Crete.

Mark Schäfer

The Royal Heights Resort impresses with its spectacular view over Malia. The room seemed in good condition, though it was obvious that renovations are needed sooner than later. Staff was always attentive and very friendly, they were trying their best everyday.

Philip Evenett

Simply stunning we stay in the presidential villa overlooking malia. The villa is large 2 storeys with 2 bedrooms a jet spa bath and shower with a wet room shower downstairs.full kitchen a large lounge area with all amenities. It has a huge pool with sunbeds with cushions and parasol plus grass that is nice to walk on when hot. The main hotel is where you go for breakfast lunch and dinner and is exceptional with great friendly staff and the food that would suit most people. I would like to mention athena who overlooks the resort and welcomes everyone like they are family truly a lovely friendly kind helpfull amazing women who goes well above and beyond 24 hours a day to help you have a wonderful holiday. We have kept in touch for years and if ever athena left we feel the resort would lose a lot of its charm and customers that is how much she means to everyone.

sig halabi

This isn't 5 star my be 3 star.the food is horrible the rooms stinky furniture are broken. We ordered 7 nights we lived after 1 nights to another hotel.

Su Correa

This hotel is definitely not a 5 stars hotel. I would say more like a 3 star. The staff work hard so not blaming on them but on the management with their poor choices. Food is nice but sometimes some food taste like the have been cooked few days ago. Drinking running out in the machines and I couldn’t get hold of the sweetener I use and someone from the pool bar was in a mood with me just for asking for it. At this time of the year there is barely not much entertainment and the pool table is not free charging 2 euros for each game. We came as all inclusive and most drinks you have to pay. The little fridge in the room doesn’t work and its dirty. I am not being harsh just being honest so people know what to expect if they book this hotel. They could do with some improvements.

Evan

As other reviews say, this is definitely not a 5-star resort. The overall offerings of the hotel are good, but there indeed is room for improvement. Food was decent, with a fair selection of foods to choose from. The rooms are OK too for what you pay for, but they could use a renovation — same for much of the rest of the hotel. The activities throughout the day were nice. There is an animation team that puts on a show each night. The animation team on-site are employed by either one Italian travel agency and one French agency. Part of their job was to interact with guests, and unfortunately, they will only acknowledge you if you are a member of that agency. That is my main complaint of this: if you are not a part of either of the two agencies that have a large presence at this hotel, you are completely left out on a lot of the experiences. The beach and pool were nice, but not enough places to sit on most days. Be sure to bring water shoes if you plan on swimming in the ocean.

nadia rahmati

Unfortunately, our experience at the hotel spa was very disappointing. We had booked facials and body scrubs for three people. When making the reservation, the staff member and manager of Spa assured us that we could use the spa amenities for the rest of our stay. However, upon arrival, we were denied access to these amenities, and the staff reneged on their promise. The treatment room was too cold, and there were no blankets available for us. After the treatments, we were sent to a shower area without doors, where I ended up being seen naked by a gentleman using the sauna. Overall, this experience was far below our expectations, and we were very disappointed with the service and facilities.

annija jansone

I recently stayed at Annabelle beach resort and had an incredibly disappointing experience. During my stay, my money was stolen from my room. Despite reporting the incident to the hotel staff, they were unhelpful and dismissive. There was no security footage reviewed or any serious attempt to address the theft. I spoke to several of my neighbors at the hotel, and they also reported having their money stolen. I felt completely unsafe and unsupported. While the overall amenities and other aspects of the stay were okay, the cleanliness was lacking a bit. I would not recommend this hotel to anyone looking for a secure and pleasant stay.

Lucy Blunden Botanicals

We absolutely loved this place. The welcome was outstanding with just the right amount of information. The activities were discrete, really great and kid's club spot on. Family disco was well handled and the Saolin Acrobats out of this world. The staff were immaculately friendly, polite and engaged even though our stay was the very last week of the season. Our room was well looked after all week. It wasn't fully booked as it was Oct-Nov so maybe there was a little more space for everything to happen easily. We had booked B&B and the breakfasts were varied, plentiful and delicious. Great, fresh food. The pool is salt water which is so much nicer than chlorine. The loungers were comfy, towels plentiful and there was no banging music (phew!) It felt really high class and like a luxury stay. Thank you, Grecotel Creta Palace for a very memorable 5 days.

Irfan P

Grecotel Creta Palace is a luxurious beachfront resort in Rethymno, Crete, offering a perfect mix of elegance, comfort, and Greek hospitality. The resort features stunning sea views, lush gardens, and a private sandy beach, making it an ideal getaway for relaxation. Guests can enjoy a variety of accommodations, from stylish rooms to opulent villas with private pools. The resort offers exceptional amenities, including multiple swimming pools, a world-class spa, and diverse dining options serving fresh, locally sourced cuisine. Activities such as water sports, tennis, and cultural excursions provide entertainment for all ages. Grecotel Creta Palace also emphasizes sustainability, incorporating eco-friendly practices into its operations. With its blend of natural beauty, premium services, and rich Cretan heritage, this resort ensures an unforgettable vacation experience.

Maya N.

We had an absolutely wonderful stay at Grecotel! Upon arrival, we were pleasantly surprised to be upgraded to a suite, and it exceeded all our expectations. The room was simply fantastic—spacious, beautifully designed, and the view was absolutely breathtaking. The extra room in the suite was a game-changer, giving us a comfortable space to relax while our baby was sleeping. We couldn't have asked for a more perfect setup. The facilities at the hotel were equally impressive. The pools were pristine, the playground was perfect for our little one, and the breakfast was simply amazing—anything you could possibly imagine was there, and it was all delicious. Overall, our experience at Grecotel was outstanding, and we can't wait to return!

Jovana Zarkov

This hotel is a true gem! Suitable for all generations - a lot of activities for families with children, as well as lovely options for couples including nice dining spots and cocktails. The beach is large with plenty of sunbeds, great service at the Beach bar as well. Attention to details is absolutely amazing - especially when it comes to Housekeeping and room cleaning. Beautiful towel decoration and fresh flowers. The location is just 10 minutes away from Rethymno old town with plenty of shops and restaurants. The staff is very polite and always happy to assist. Happy to return here!

Rytis Tamulenas

Please be aware that hotel easily downgrades the room and does not offer a different room or even money back. Under all rooms description where you will find the phrase "Room features may differ" means that your room will be easily downgraded and hotel will not even apologize. We booked a superior family bungalow garden room and expected two separate rooms but received only with one room and a hallway. Of course, there was also only one TV, one wardrobe as well, even if description and floor plan in hotel website showed differently. During our 9 days stay the hotel did not manage to change our room, so I would assume that majority of rooms in this hotel are not according to specifications listed on their web page. Be careful and I don`t recommend to book this hotel.

María José Gómez

I was with my friends on holiday in June this year 2024 , and I would like to thank each of the people at the hotel for their professionalism, and for making us feel like unique clients. I would like to highlight the work of the general manager who makes every day that everything works perfectly. The food is exquisite and the entertainment is superb. Congratulations to the whole team !!!!

Egils Pukinskis

This was our second stay at Blue Sea Beach, and once again, it exceeded all our expectations! From the moment we arrived, we felt welcomed and taken care of. The breathtaking sea view from our room set the perfect tone for a relaxing getaway, and every moment was truly memorable. The hotel staff went above and beyond to make our stay exceptional. A heartfelt thank you to Nikos, Maria, and Argyro at the main bar – each evening was a joy thanks to your friendly service and warm smiles. Maria in the restaurant was attentive and made every meal special, and a big thank you to the chef in the kitchen for the delicious dishes we enjoyed daily. Eleni at the pool bar was always welcoming - thank you for the refreshing drinks and kind chats, and the reception team made our stay smooth and comfortable from the start to the finish. We can’t wait to return again! Thank you once again for everything! Egils&Ingrida Latvia

Barbara Stokłosa

Sea Beach Hotel was absolutely amazing! I've spent a lovely time here. It feels very private and calm; thanks to the palm trees and flower bushes everywhere you may always find a place to lay down and feel like there is no one near you. Bungalow was spacious and clean, with private sunbeds and a beautiful view. What is amazing is that the hotel is separated from the sea only by a small street - you do not need to wear shoes if you want to go straight from your room. Beach is clean and nice, as well as the sea (quite shallow until a certain point which is so nice). Food at the main restaurant was delicious - so many options, hard to say what was the best! I fell in love with desserts though :) What should be mentioned in here, is the staff. They are the best and create such a great atmosphere! Restaurant staff is helpful, but not overbearing. Two restaurant Managers are super sweet, the way they great you always make your day better! Reception staff is so polite as well, and cleaning ladies that are doing such a good job! But the greatest recognition goes to Eva from a snack bar (for the most delicious snacks and the sweetest smile ever!), a bartender in a pool bar (for making the best personalized drinks and having such a great memory - he is awesome!) and Nestor taking care of the beach area (for being the best photographer ever!! :). I could not imagine a better place to stay in Greece - I will come back for sure!

Gabriel Golda

Our stay was absolutely perfect. From the moment we arrived, we were treated with first-class service by the attentive and friendly staff and also surprised with a cold platter and a birthday cake. The rooms were well-equipped and immaculate, offering everything we needed for a comfortable stay. The hotel's location is a dream, surrounded by stunning nature and just steps away from the sea. The pool area and the entire grounds were beautifully maintained and provided plenty of opportunities to relax. The evening shows were highly entertaining, showcasing talented performers and a variety of acts that made each night special. The food was simply delicious, with an abundant selection that catered to all tastes. Every meal was a delight, and we eagerly anticipated each dining experience. Overall, we highly recommend this hotel for its perfect blend of luxury, comfort, and exceptional service!

Bella Kamaruddin Jeunehomme

Such an amazing experience at this hotel for 8days . Came here for our honeymoon / first family holiday . Private beach for the hotel guests , we took the all inclusive package as we were travelling with a 10 months old baby . The buffet was excellent and we enjoyed the snack time with the gyros !! It was better than the one we could buy outside of the hotel . This hotel provides animations everyday at the main bar . The spa and massage was very good !! I was super well rested afterwards. We didnt want to leave this hotel and go back into the reality . Thumbs up to the staffs as they welcomed us with open arms . Nothing else to say but thank you for this first amazing holiday as a family of 3 .

andrew devany

Lovely hotel. Everything you need.We went all inclusive. Huge selection of nice food available every meal. Lots of variety. Beautiful location. Literally metres from the beach. Would definitely stay again

Agni Orfanoudaki

We recently had the pleasure of hosting our conference at the Porto Platanias Resort Hotel, and I am compelled to share our wonderful experience. From the onset, the hotel staff demonstrated excellent coordination and collaboration in planning our event, ensuring that every detail was meticulously arranged to meet our specifications. The facilities at Porto Platanias are in superb condition, offering a comfortable and conducive environment for both professional gatherings and leisure. The staff at the hotel were incredibly helpful and flexible, adeptly accommodating our needs and constraints, which was no small feat considering the size of our group. One of the highlights of our stay was the Cretan night event, which everyone greatly enjoyed. It was not only fun but also gave us a taste of local culture complemented by high-quality food that was consistently impressive throughout our stay. The hotel is also family-friendly, which was appreciated by attendees who brought their families along. The overall atmosphere of the hotel made everyone feel welcome and well-cared for. I must commend the hotel administration for their exceptional efforts in assisting us. Their dedication and professionalism made our conference a resounding success. We are all very grateful for the hospitality shown and highly recommend Porto Platanias Resort Hotel for both professional and personal visits to Crete.

Monica Iordache

Disappointing All-Inclusive Experience - Not Worth It! I recently stayed at Porto Platanias in Crete, and it was an utterly disappointing experience. Despite paying for an all-inclusive package, what we received was far from it. The food was cheap, repetitive, and lacked variety. The drinks, including sodas and alcoholic beverages, were of the lowest quality possible. To our surprise, the water slides for kids required additional payment, and the complimentary sunbeds at the beach were only free until 10 AM. After that, you had to pay, which seemed like a bad joke. Drinks on the beach were also not included, contrary to the all-inclusive promise. The rooms were subpar, not even meeting a three-star standard. Cleanliness was a major issue right from check-in and persisted throughout our stay. Housekeeping was below average, and the overall room condition was disappointing. This hotel is not at all family-friendly and is definitely not suitable for young children. It feels like a tourist trap rather than a genuine hospitality experience. Save your money and go somewhere else, especially if you are traveling with children. Staying here – it’s not worth the frustration and disappointment.

Monica Mathisen

So happy to spend time at this hotel. Check in went fast, and we were a group of 7. Been there several times, and it is always nice to come back. Friendly and helpfull staff. Excellent service from Nikos at the beach bar, always had a smile and checking if things were ok. Spent everyday at the beach and paying for sunbeds is ok, then they are ours all day.

Janni Nielsen

We had the best week last week at Porto Platanias Beach Resort. Our two girls, 4 and 7 had such a great time at the mini club, it was a sanctuary for our red haired girl who often needed a break from the sun. The animation team were so trustworthy and provided so much fun for the girls all week! Top marks to them! The location of the hotel couldn’t be better and the food was great and varied. Great service, the rooms were cleaned every day and we were always met with a smile by all members of the staff. We will come again! We have been home for two days and our girls are already asking when we’re going back 👌😊😍!

Christos Manousakis

Esperides Resort is a true gem, offering a perfect blend of luxury, comfort, and breathtaking views. The elegant rooms, exceptional service, and world-class amenities create an unforgettable stay. Whether you’re relaxing by the pool, indulging in gourmet dining, or exploring the stunning surroundings, every moment feels special. A must-visit for those seeking tranquility and top-tier hospitality!

Jonathan Allen

A Memorable Stay Worth Every Star Our recent stay at this resort was nothing short of extraordinary. From the moment we arrived, we were greeted by the incredible Nick, who set the tone for our entire experience. His warmth, professionalism, and genuine kindness immediately made us feel at home and raised our expectations for the stay — and let me tell you, those expectations were exceeded in every way. The hotel staff were simply unparalleled. Hands down, they provided the best customer service we’ve ever experienced. Friendly, professional, and incredibly kind, they left a lasting impression on our family. It was clear that every interaction came from a place of genuine care, and it’s rare to find that level of hospitality these days. The resort itself was amazing: • Rooms: Spotlessly clean, comfortable, and thoughtfully prepared. • Food: Delicious, with a variety of options that kept everyone in our family satisfied. • Atmosphere: Welcoming, warm, and filled with smiles that made us feel like family. Nick and the entire team, we can’t thank you enough for treating our family with such care and respect. Your efforts didn’t go unnoticed, and you’ve truly set the bar for customer service excellence. This resort is a must-visit. If you’re looking for a place where you’ll be treated like royalty while feeling like family, this is it. Without a doubt, it’s a 10/10 experience, and we’re already counting the days until we return. Thank you, Nick, and thank you to every single member of the staff for making this trip unforgettable. Keep up the amazing work — you’ve created something truly special here!

Christos Sofronis

Been there for a week last summer and it's been mainly a disappointment. Room was rather spacious and nice as well as the dedicated pool. But there were free problems that the administration very arrogantly turned them down (water temperature, leaking balcony). Very unprofessional! In particular for a such high price. Moreover the overall property was very dense and you'd have to pass by people's supposedly private areas. Disappointing.

Ida l

The rooms are small and humid , the beds are small, queen size Beside that, the hotel is great manly for adults Its not hotel for children. The food is good The pools are welcoming And the stuff is ok The area of the hotel is also very nice , just noticed that you need a car i order to get to the beach

Marco Berchtold

We stayed 11 nights at Esperides. We really liked everything there and the hotel itself is absolutely great. The different levels of buildings makes it very unique and you feel like in a small village rather than a massive hotel complex. We enjoyed half board and liked the different variety of food. The rooms are spotless and cosy. The hot tub was also clean and relaxing. I would like to highlight the friendly staff and how they also care about their guests. We wanted to change the room for some reason and they even offered us an upgrade! We are very satisfied with our stay . Thanks to the whole team! We can highly recommend the Hotel. The village around the hotel is stunning and it offers more than 30 restaurants with authentic Greek food. I recommend renting a car to explore Crete and to stay flexible. Free car parking is available.

Alicia Holton

The hotel was lovely, with an incredible view. However, we paid for a double, and we got a twin. The rooms could do with a bit of an update. The material was broken on the chairs, and the mesh blind. The bedding is old and had dirty patches. Also, I wouldn't advise staying here if you struggle with walking as it's on a very steep hill, that you have to walk up with your luggage. You can get taxis to the door, though. There isn't much around either, so if you're happy to chill by the pool with delicious food, then this is your hotel.

A Nielsen

Very friendly and helpful staff. Clean and tidy. Greek food in buffet was rather good, the pasta and pizza a bit less impressive. House wines not really great, but good choice of other drinks, both with and without alcohol. A bit too few sun loungers. A bit out of town, something like 30 minutes walk. Absolutely amazing views from pool and dining areas.

Nia B

Had a great time here, all the staff (especially the manager who works really hard yet was always upbeat, friendly and helpful) were fantastic and the food was enjoyable. The food was lovely, I found it all to be very tasty and got to try lots of new dishes. I haven't felt that relaxed in a long time. Thank you for a great two week stay!

Tom

The best hotel we have stayed at. The staff were friendly and courteous, especially Albert, who seemed to be doing a range of roles from helping with baggage on arrival to waiting on food ect, a really helpful member of the team. He also had some great card tricks and helped us out with knowledge of the local area and recommended some places to visit. Gregory the bartender was another notable member of staff, as well as the manager, who was always on hand to help. Overall the staff really make this place feel special. The views from this place were incredible. A great sunrise in the morning and beautiful views of the mountains across Mirabello Bay. The food tasted amazing, handmade and fresh. The chef at this hotel makes a wide range of delicious meals. I'd also recommend visiting the vibrant local town of Agios Nikolaos for a great trip out. Overall we'd visit here again as we left feeling super relaxed and content with our stay. ευχαριστώ

niall mcphillips

Great little place,hills and steps to contend with,so bear this in mind if booking,but they do have a golf buggy and are more than happy to assist you up and down driveway as long as you communicate with them,nice breeze around pool which is much needed with the heat,food was amazing,no complaints.

Matej Gašpierik

Despite the fact that the hotel is not new, we felt very comfortable in it. We were given a room on the left and not far from the main building. We were accommodated on the first floor and so we did not have a pool, but in this case we came to the sea. There were fewer sun loungers by the beach and that was the reason why we lay by the pool. We experienced days when the wind blew more and so it was not possible to swim in the sea. We were accommodated in mid-September 2024. We did not have any problems, as some guests report. The food was plentiful and varied. Every evening was themed. We really enjoyed it there. We also recommend the ala carte restaurant. I do not say that we will ever return there, but we liked it.

Marcel D.

The rooms must be refreshed. The cleaning Service is not the best, in one week they never cleaned the toilets and didn‘t mop the floor. The Hotel is definetly not a 5* Resort. Evi was the best Bartender in the Hotel. She is such a nice person and a little beauty :)

Nooa Keimiöniemi

An amazing located beach hotel, wich has 2 restaurants (there might Be More but i was only in two of them.), pools, rooms were surprisingly in different buildings, a pool bar and a beach bar.

Elina Skarpathioti

My family and I enjoyed immensely our holidays in Bella Beach Hotel! We had a spacious family room with view to the sea with comfortable beds and balcony from where we could gaze at the wonderful sunset. Mrs. Elena, the cleaning lady, did a great job cleaning our room every day. Meals were just great, this was probably the best food experience we ever had at a hotel restaurant so far! I also visited the spa and booked a massage with a young therapist there, which was really relaxing and rejuvenating. I totally recommend it! My daughter spent much of her time participating in the activities of the animation team at the pool and at the beach and had a great time with the other children there! This is the perfect hotel for family holidays by the beach: safe, easy going, hospitable, with the most dedicated, helpful and smiley personnel you will come across ever!

M Poláková

The hotel definitely doesn't look like a 5-star hotel. The room – nice at first glance. The bathroom could use a complete renovation. The rooms could use a thorough cleaning (there was a significant mess under the bed and in the corners), the air conditioning worked, but sometimes it had a mind of its own. The terrace door couldn't be properly locked. However, the room looked nice. The restaurant – excellent, great food, and there's something for everyone (meats, salads, fish, pasta, desserts, fruits, and just about everything you can think of). Every evening, the dinner was in a different style (Italian, Cretan, Mexican, etc.). The staff was very pleasant, and the restaurant was clean. The pool – although they take care of the pool and clean it every evening, unfortunately, the pool was slightly cloudy the entire time, and the edges of the pool could also use a cleaning. (Maybe better pool chemicals or better filtration should be used). But overall, the pool and its surroundings were very nice and pleasant. There was a bar and an afternoon restaurant by the pool. The bar offered a wide selection of drinks, both alcoholic and non-alcoholic, and they were very good – prepared by a skilled bartender. The hotel is located right by the beach. The beach was sandy and clean, with the option to use the hotel’s sun loungers and umbrellas for free. The sea in this area is very clean. Despite the fact that the hotel could use a bit of renovation or repairs, I highly recommend it, and these shortcomings are definitely balanced out by the excellent staff, location, and delicious cuisine. And you don't have to worry about getting bored at the hotel. Practically all day, from morning until night, there was some program organized in different parts of the hotel by the talented animators – beach volleyball, ping pong, guessing songs, pool exercises, etc.

Kirsty

5* Hotel with stunning views of the sea. Staff were 5* too from reception, room cleaning, food service & big shout out to Stella & Antonio at the bar/drinks who were amazing & will never forget. All dressed very smartly, friendly, considerate & speak different languages to accommodate. Attention to detail is high. Entertainment every night. Sauna, steam room & Spa. Shops, bars & restaurants everywhere around. Used room service to ask for an iron which was promptly brought to my room & to top that I was left a beautifully decorated, very tasty chocolate birthday cake in my room - what a lovely gifted surprise. Couldn’t have asked for more truly wonderful. Thank you to all staff at the I resort beach & spa. Visited April 25.

Maira Vasilopoulou

I visited the hotel at the end of October. Even though it was a little quiet in the area, it was just what we needed. All the hotel went over and above to make us feel comfortable and relaxed from the reception to the service. The food is very tasty. We also visited the spa . We got 3 massages each and it wasn't enough. The staff are very professional. Thank you for making our holiday so special.

Iryna Radyk

The staff at the hotel is wonderful. Very friendly and attentive to the guests. The room is spacious and comfortable. Amazing see view from the room. The hotel area is very beautiful.

Hazeysun mcewan

Hotel spotless. Staff lovely. Lack of storage in rooms only small wardrobe and 3 draws, for 2 people staying 10 days. No bright light for applying make up. Food, repetitive and not hot. Coffee served at breakfast luke warm. Asked for machine coffee, but even that was just warm. Restaurant open till 9.30pm but staff started clearing unused tables at 8.50pm. Throwing table clothes in a pile over their shoulders. I appreciate they have a job to do, but not whilst people are still eating and it's a while till end of service. Sun beds available, but if you want one I the sun, you have to be up early. Unfortunately, we won't be returning.

Ellie McLaren

Very aesthetically beautiful hotel. Around a lot of shops and right next to the sea. The rooms were absolutely gorgeous. We had a view of the hills and it was amazing. The buffet restaurant wasn’t the best the food is great if you aren’t picky, there should definitely be a small bit for picky eaters or even children. The male manager of the restaurant was disgusting toward the staff always making sure to embarrass them infront of everybody. Every other restaurant staff was so kind. Some staff around the hotel are quite ignorant and not very helpful. The entertainment is great and there is a variety of things to do. The hotel isn’t for children though so if you’re looking for a nice quiet break this is the place. Overall an amazing stay just a small few downsides!

Neringa Siaurusevičė

The hotel is in a beautiful location. The hotel is in a beautiful location. Viešbutis yra gražioje vietoje. The hotel is in a location of great beauty. Viešbutis yra nuostabioje vietoje. Everywhere you go, the view is like a picture. Pleasant staff, varied and delicious food. We got room 255 which had a fabulous view and had a private pool. Thanks to the hotel for a unique time!

Jan Kubálek

Beautiful complex, food varied and large quantity. A large range of services, but unfortunately mostly in French. The beach is small but nice. Ideal for snorkeling. Beautiful view on all sides. We definitely recommend it.

Mai Brüesch

Horrible experience, Sold as 5 star hotel. Wouldn't give it 2. Rooms are great, beach amazing. None of the food was even remotely close to good. Nothing. Half cooked, dirty dishes and standing in the 30 degrees sun. Snack bars offers snacks that are either dry, uncooked or plain flavorless. This hotel is run by French groups that take over the 30 sunbeds. After staying in the Stella Palace before. This is not 5 star. Not even 1. Take your money to some place else!!!!!

Kristel Solti

Horrible hotel, it doesn’t deserve even 1 star. Poor customer service, no attention to details. The rooms look different than on pictures. We complained about the sofa bed (which was very small and uncomfortable) as we booked a room for 3 adults with 3 beds. All we got was a horrible sofa bed, and according to the housekeeping manager which had a very passive aggressive attitude “that is their design philosophy”. We immediately cancelled our booking and went to another hotel. Very unpleasant, dirty rooms, AC doesn’t work well, when you shower all the water comes out. Horrible quality of shampoo and bathroom products. Disgusting toilet brush. The bus that takes guests to/from the beach is always full and dirty. Never coming back again and encouraging people not to make the mistake to book at this hotel.

Anita Nistryan

Horrible horrible horrible Rooms dirty , came after check in - found hair in the bathroom Bed sheets changed after 4 days - changed for another dirtier than previous Instead of cleaning - they are making more dirt in rooms and bathrooms On our third day got dirty wet bath towels , had to ask to change them Breakfast saying is till 11 am , at 10 am they are cleaning everything already Honestly , horrible Came for our honey moon , so disappointed On our first day I was crying and really wanted to cancel our booking , but we didn’t have any options for another hotel Not 5 stars at all The only really good thing is the view , I love it! PS tried to download pictures but google didn’t allow me , shocked 😳😳😳😳🤯

Sandra

We loved our stay at Vasia. The service from checking in through to checking out has been excellent. We enjoyed using the pools, gym and spa facilities. The breakfasts were amazing. There was so much choice for everyone. The dinners were also great, I especially enjoyed the salad bar and the freshly prepared main courses. The service at both meals was friendly and helpful. We had a family room with its own balcony, which allowed us to relax outdoors when it wasn't quite poolside weather.

Sowmya Prasath

Outstanding Hotel with Fantastic Facilities We had an excellent stay at this hotel — it truly exceeded our expectations. The rooms were clean, spacious, and well-ventilated, with daily housekeeping. Each room comes with a small fridge, coffee-making facilities, a TV, and generously replenished bottled water. The bathrooms were spotless and well-maintained throughout our stay. The Food – A Pleasant Surprise! As vegetarians, we often struggle to find variety while traveling in Europe, but this hotel was a game-changer. It offers the most vegetarian options we've ever seen, including a dedicated vegetarian corner in the dining area. The dining hall itself is large, with both indoor and outdoor seating. Over our 7-day stay, the food was never repeated — a testament to the creativity and skill of the chefs. The head chef is always on the floor checking and refilling. What a lovely people. The omelette making man makes the best omelette. The service was equally impressive. The staff were incredibly efficient, constantly replenishing dishes and keeping the area spotless. Everyone was warm, humble, and eager to help. Convenient Location & Great Extras There’s a supermarket just around the corner, and the shopkeeper is very helpful. We also recommend Mevis, a local car rental and tour operator — they offer excellent, affordable tours and are always punctual. Beautiful sunset and sunrise view just 2 min walk to the hotel. A thoughtful touch: the hotel even provided packed meals for guests heading out early on tours. Beach walk at the back of the hotel which is beautiful. Boat tour in 10 minutes walk. Final Tip: Bring mosquito repellent and you’re set for a truly amazing stay

Tatiana Green

The hotel is nice and located in very small village with beautiful sea views. Bur most of all its a wonderful staff and management team who made the effort to come and enjoyed your holiday, big thank you to all.

Annemiek Stens

Booked a two bedroom family suite, but upon arrival were placed in one large space with 4 beds (so not separate bedrooms) - which was not convenient traveling with two little kids. After some perseverance and with help of our local travel agency agent, the next day we were offered an alternative suite which did meet our expectations. From that point onwards the remainder of the holiday was great! Great location, small scale resort, kids club was superb, food was tasty, drinks okay but some very sweet. Would recommend!

greig watson

Large package tourist hotel set out in a series of low rise apartment buildings. Good location on the coast and just a short stroll from the town. Food is fine (apart from the oddly empty a la carte greek restaurant) and staff mainly friendly (apart from the occasional frosty receptionist). Some elements (room fittings, sun beds, tennis court) slightly shabby. Unheated pools a big minus as by October they were just too cold to use for more than 15 mins

Nathan Obrien

We had an amazing stay at Kiani Beach Resort in Crete. The facilities are excellent—clean, well-maintained, and perfect for a relaxing holiday. The resort is set in a lovely, quiet location, ideal for families or anyone looking to unwind. The staff truly make the place special. Everyone was kind and attentive, with a real eye for detail. The room cleaning service was excellent—our room was spotless every day, and the housekeeping team was friendly and efficient. A big shoutout to Jacques at the bar, who was always friendly and welcoming. Special thanks go to Lily in the kids club—despite it being her first week on the team, she was absolutely incredible with our daughter. She had such a mothering presence and made her feel so safe and happy; we can’t thank her enough. Also, a quick mention for Scott on the animation team, who brought great energy and fun to the activities. Overall, we couldn’t have asked for a better experience—highly recommended! If we had to mention anything, the outdoor pools were a bit brisk (refreshing, depending on your perspective!) and the soft drinks could feel a little on the budget side. But neither took away from a fantastic holiday.

Chris B

Lovely hotel, but would not say it is 5* and great service for the most. Pro's. Entertainment Staff fantastic, mainly Farid who made our son very welcome(Unfortunately he isn't very good at Darts 🤣). Very clean. Good size large swimming pools, all be it very cold. Lovely indoor pool and spa. Food was plenty, still filling trays even near the close. Cons Bit out of the way. Food was only luke warm. Although the Entertainment was good, teenager wise a bit lacking. The grass in and around the pool needed cutting, was 6/8" high. Rubbish not cleared around pool(Unfortunately others have no consideration and clear the own rubbish) Clearing tables at dining a bit slow. Unfortunately it rained for 2 days solid, so some extra Entertainment or even music in the bar would have been good. Overall enjoyable stay.

Johanna V

We had a great time! Extremely clean and nice rooms, good food, tasty drinks, a beautiful view to the beach and the mountains. Best cocktails from Angelika at the pool bar

Julia Morard

It was a beautiful stay with 2 small kids. The hotel kindly offered us a free room upgrade, which was lovely. We loved the facilities and our kids didn’t want to leave. Special thanks to the kids club team: Laerke, Lily, Vicky and Dani. And of course, our milk supplier from the beach bar - Betty. See you soon!

Jonathan Blake

Holiday was really good and enjoyed by all the family. The kids entertainment was ideal. Wasn’t too much, but well organised when events took place place. Scott and Nils where great, included everyone all the children (and the adults!!) had fun!

Jana Dorotikova

We just got back last week. The resort Is great, especially for families with children. Everything was always clean, enough sunbeds And umbrellas on the beach. The sea Is beautiful, ideal for snorkeling. Food was amazing, various choices every day. And mainly, the staff were all amazing, Smiling all the time so we Felt very welcomed. Even though they were working very hard they all were just so friendly! Thank you for a great Holiday And we absolutely recommend this hotel! 🌴🤿♥️

Danijela Stojanovic

Very nice hotel, old but well kept. The staff is wonderful and always smiling, and the rooms on the ground floor with a garden are a paradise for children. the highest praise for the pirates animation team, our twins enjoyed their time. Sea is wonderful, but quite cold in the second half of June. all in all a wonderful experience. Greetings from Serbia.

Michal Cerhák

We really enjoyed our holidays at the Sunshine Crete Beach Hotel. We have stayed in a semi-separate apartment out of the main building. It was clean and quiet. We asked for a sea-view room but we could barely see the sea as it was mostly hidden by other buildings which was not so big issue at the end as we did not spend much time in the room anyway. The catering was also great in the main restaurant and at the beach bar. The overall atmosphere was perfect, mostly thanks to the animation team. They took care of the children as well as of adults during the day and evening. There was always something to do and it was always fun. Amongst others stretching and aqua aerobics in the morning, water polo and some competition in the afternoon, and a mini-disco for kids with another competition or karaoke and a disco in the evening. Go, animators, go!

Emily W

An amazing two weeks at this wonderful hotel. Everything was excellent - the room, food, staff. They welcomed us at 4am and were so kind and helpful, it was a great start after a long journey with young children. The hotel is just lovely, with so many facilities. Everything for kids was perfect and the food was delicious with plenty of choice. Even if you don’t have children, there’s plenty to enjoy. Could not recommend enough.

Judit Nemeth

This is not a 5 star hotel, really dated, rooms require urgent refurbishment. Staff was okay but definetly not 5 star hotel experience. Food was okay but again they are far far away from 5 star, drinks are limited and cheap alcohols. We mostly enjoyed the clean sea and it was beatiful but we would no come back to stay at this hotel again. They are not up to standard to be 5 star hotel maximum 3 star.

Animesh Shrestha

The hotel has an amazing ‘feel good’ factor and excellent customer service. The weather wasn’t perfect on some days during our visit but it didn’t really matter because we had a great time inside the hotel anyway! They have a few restaurants beyond its main restaurant, which offer quite special dining experiences. The location is on a quieter side but not too far from airport and other popular areas.

Sadie Sjogren

We visited last June (2024) and it was hands down the BEST hotel we’ve stayed. The most helpful staff, always smiling and wanting to help. We loved it so much we are heading back in just a couple of weeks. We are counting down the days! See you at the start of May Mitsis Royal Mare (we’re especially excited to see Rula, what a lovely lady!!).

Vytautas Ruzas

We spent five unforgettable days at Mitsis Royal Mare, and it truly felt like a relaxing escape to paradise. These were some of the most beautiful and memorable days we've ever had on holiday. From the very first moment, we were welcomed with warmth, professionalism, and genuine care. Every detail – from check-in to check-out – was thoughtfully and seamlessly handled. Our room was spotless, bright, and cozy, with tasteful touches that made us feel right at home. The food was outstanding – fresh, varied, and always beautifully presented. Each day brought new culinary delights that we thoroughly enjoyed. The surroundings were simply stunning – peaceful gardens, a calm and relaxing atmosphere, and the sea just a few steps away. What truly made our stay special, however, were the people. The staff were incredibly kind, attentive, and always ready to help with a smile. A heartfelt thank you to Mo, Emanuel, Ouglen and Maria from KALYPSO – your warmth, friendliness, and dedication made our vacation truly unforgettable. You are a credit to this hotel. We also want to give our sincere thanks to Daniela, the front desk manager, whose support and assistance meant so much to us. Your kindness and professionalism made a big difference, and we are truly grateful. Though we stayed only five days, the memories will stay with us for a long time. Thank you to the entire team – we can’t wait to return! Greetings from Lithuanian 🇱🇹❤️

Alaska Beck

We came to Mitsis Royal Mare in Crete, following the first half of our Greece trip in Santorini. Sadly, the experience wasn’t near what we were expecting for a 5 star resort. While the resort does look nice on the outside, the room was surprisingly not as nice as the photos or a 5 star expectation. Our mini bar wasn’t filled before our arrival so there wasn’t even water in the room. The tv wasn’t plugged in, then remote was dead, and the tv isn’t a smart tv so we couldn’t use it anyways. And then there are no electrical outlets with proper ports anywhere in the room - we asked for an adapter at the front desk and were told it would be several hours before housekeeping was willing to bring it to us. Then they didn’t bring anything all day so we had to go back and ask the desk for help again. The floors in our room were also not well cleaned. We had to wipe our feet off with towels before getting into bed, after showers, because there was dirt and orange residue all over our feet from the floor. At dinner in the main restaurant shortly after arrival, it took over 20 minutes for any of the servers to come ask us if we’d like water or any other drinks. And then the majority of the restaurants on the resort were closed and not available at all. The weather wasn’t as warm as we’d hoped, so spending time at the pool or on the beach wasn’t really an option (not the resorts fault of course), but we tried to be optimistic and find other things to do. We were told that the spa was open from one worker our first night, and then the next day another worker at the front desk said the spa wasn’t open…we had been planning to do a spa day, and when there already was little to do on the resort this was extra disappointing. We then thought alright, how about mini golf. We went over to find the mini golf course to see it wasn’t well kept, dirty and a mess. Not at all a 5 star accommodation. So we realized we needed to reroute again…we asked the front desk for ping pong paddles and a ball to utilize the tables outside. We were told there were no balls and to come back in 3-4 hours? That didn’t help our cause. We were pretty bummed and were really left with nothing to do except sit around (not what we flew across the world and paid for a 5 start resort for). It was quite confusing and frustrating that nearly everything they claim to offer their guests wasn’t available. I understand April is not as busy as mid-summer, but if people are paying money and expecting to enjoy themselves at your resort, you should really offer the items you showcase at all times. And again, just no where near up to par with the label “5 star”.

Daniel Drury

I am very well enjoying my time here the rooms are lovely, The service at the main restaurant is lovely and the pool bar calypso the service it is wonderful Maria and mark are wonders to talk to and have made our stay even better and the location is beautiful you are right near the sea and the sun rises and sun sets are mind blowing

M A

We stayed in a room with a private pool, close to the main pool. We were there in June, so the weather was perfect and it was not as crowded. It honestly looks better in person than it does in the pictures. The sunbeds at the pool are of very high quality and very comfortable. The room is very large and the private pool is private, you can’t be seen from the outside. The resort is very large, so there are long ways to the different areas. You can order a golf cart but that takes a while sometimes and by that time you can just walk. The beach is on the other side of the road through a tunnel, again you can asked to be driven over. The water park is also awesome for kids. The whole hotel is very luxurious and modern. We had half board. The drinks and lunch was pretty pricey, so if it makes sense upgrade to all in. I would say it’s worth it to do it for €100 p.p. The hotel is also kind of out there, so I would recommend a car rental. Although I believe there is a bus stop not too far away (saw it but never took it, we always rented a car). It would have been a five star experience if the food and evening entertainment would have been better, but the rooms and common areas are pure luxury, I would definitely go back and recommend 100%

Anna Khromova

We spent our babymoon at the hotel and our expectations were completely met! We took full board and a maisonette room with a sea view! Maybe next time we will take a room with a pool, since the sea view was not impressive, but it was still very beautiful and pleasant stay!

Sebastian Schneider

Nice place to stay. We booked a 2 bedroom suite but changed to a suite with 2 rooms and sofa beds in the later. Both with private pool. You should be aware that the 2 bedroom suites have the second room and living room in the basement (bedroom without windows); I.e., only book these rooms if you are comfortable with a bedroom without windows. Two room suite with 2 sofa-beds worked better for us. Rooms otherwise are good. Very good and swift cleaning. I am yet on the brakes on service as the quality of food especially at dinner is mass tourism like and average at best. We opted out to have dinner outside. On the flip-side, breakfast is very good. Processes in the hotel are partially bureaucratic (e.g., you get paper vouchers to swap them into pool towels, exchange only one by one, they want to charge fees if you need a new room key (the usual plastic cards), and some things simply do not work: one of the two toilets did never really work - maintenance did some fixes once that worked for 15 min, and never showed up again despite calling the reception multiple times. They basically do not really care. You only get the standard answer „will come immediately“ which eventually never happens. But very nice location. Good beach access and transport with golf cars if needed.

J Z

My second time to Anemos. One of the best buffets among all the 5 star hotels on the island. Always fresh and with various choices. I litterally will come back again just for the food :). The room is very clean and the private beach is cool too.

Shlomi Tolpoler

Dear Children's Animation Team, Thank you for the incredible work entertaining the kids during our stay! The activities were fun, creative, and engaging. Special thanks to Emma for her boundless energy and kindness with the children. And to Diana for sharing her amazing artistic talents. You gave us parents peace of mind knowing our kids were in such capable hands. The whole team was friendly, nurturing, and professional. Thank you for making our vacation so memorable for the whole family!

Kevinn Clause

I recently had the pleasure of staying at Al Demar Knossos Royal and it was an unforgettable experience! The setting is absolutely stunning, surrounded by breathtaking landscapes that make you feel like you’ve stepped into paradise. The accommodations were top-notch, blending luxury and comfort perfectly. My room was spacious, beautifully decorated, and offered incredible views. The staff went above and beyond to ensure every need was met, always with a warm smile and genuine hospitality. Dining was a highlight, with a variety of exquisite options that catered to all tastes. Each meal was a delightful experience. The amenities were exceptional, from the serene spa to the inviting pools. I particularly enjoyed the various activities offered, allowing for both relaxation and adventure. Overall,exceeded all expectations. I left feeling rejuvenated and eager to return. Highly recommend for anyone looking for a perfect getaway!

ΕΛΕΝΗ ΜΑΣΤΟΡΑΚΗ

Title: Unforgettable Stay at Knossos Royal - A True Gem in Crete! I recently had the pleasure of staying at Knossos Royal, and it was truly an exceptional experience from start to finish. The property itself is stunning, with beautifully landscaped gardens, multiple pools, and a private beach with crystal-clear waters that make for the perfect escape. The rooms are spacious, clean, and well-equipped, offering a fantastic mix of traditional Greek charm with modern comforts. My room had a lovely view of the sea, and it was a joy to wake up to such beautiful scenery each morning. The staff deserves special recognition. They were incredibly welcoming, friendly, and attentive to every detail, going out of their way to make my stay comfortable. From the front desk to the restaurant servers, everyone was genuinely warm and helpful. The dining experience was excellent. The breakfast buffet was extensive and fresh, with a great selection of local and international dishes. The themed dinners offered nightly kept each meal exciting and allowed me to sample a variety of Cretan flavors and Mediterranean favorites. There are plenty of activities and amenities to keep you entertained – water sports, tennis courts, and even an animation team that hosts fun events throughout the day. Whether you’re looking to relax or stay active, there’s something for everyone. Overall, Knossos Royal provides a perfect balance of luxury, relaxation, and authentic Greek hospitality. I would highly recommend it to anyone visiting Crete – it’s an experience you won’t forget!

Allergia London

A fantastic conference destination. The Chef is very allergy aware. Reception team and conference teams as well as client support and concierge are of the top level. I am really grateful for making our work at this meeting very comfortable.

The Rookie

If a holiday is made by the people you meet ,then this is absolutely fantastic. Lovely villa , lovely pool, close to the beach, lovely food even my vegan wife agreed, did we care that our shower had a slight leak absolutely not .

Richard H.

The location of the hotel is the best of the region. The gardens are beautiful. The food is mediocre at best. Breakfast is good (although menu service such as eggs benedict and fresh waffles is missing). Lunch is a joke. Dinner is okay. The all-inclusive value is bad unless you like alcohol very much. The beach bar was understaffed. The rooms are dated. My room was not properly cleaned. Mold was ignored by the cleaning staff until it got so excessive that I complained to the hotel. After I complained about it, it was cleaned, but only partially. After I complained a second time, more of it was cleaned, but still some spots were missed by the cleaning staff. The hotel advertises itself as pet friendly with a pet corner for cats, but the pet corner was in a miserable state. Full of trash and without any water or food. I made guest relations aware of this. But they did nothing. Overall, the guest relations team was a mixed experience for me. All in all, the hotel is a good 3 star hotel, maybe a 4 star hotel at best. They don't even have spoons or proper cups.

Wladyslaw Chirkowski

My first vocation after a long time with my better half. The Experience was wonderfully light and recharging We were wellcomed and upgraded to more complete experience by the management from our arrival. The Staff was kind and proactively attendive to our needs. My girlfriend has a gluten and lactose intolerance, there were options for both limitations as well as exclusively customed proposals as "gluten free pizza" just made for her. The sports and fitness activities are held by Konstantinos and Niki who are overall professionals and are trully helpfull in energizing your staying with first class instructions and activities. Highly recomend training with them. Flower bouquette activity was uniqely interesting and pleasant. The room comfortable, light and spasious. Everyday thoroughly cleaned. The Facilities offer a lot of comfortable space around water and trees, and especially at the night create very unique game with lights and surronings, perfect environment to walk and roominate ...

Klaudyna Śniadecka

This amazing palace on the water is a place to be. Customer service on the highest level. Family room is spacious, comfortable and in windy days like now you can stay in cozy and soft bed to chill. Gym equipment is more than enough. Food quality and the deserts!? Don’t skip them!

Thomas Schönefeld

The hotel complex is overall very well-designed, and the service is consistently good. While the prices are in the high-end range, they are still acceptable given the quality and ambiance offered. A room costing approximately €700 per night aligns with the average for hotels in this category. However, a significant drawback is the price for massages. A one-hour massage costs around €240. Aside from the fact that the quality of the massage was rather average, I personally find this price excessively high. What I found particularly frustrating was the lack of transparency regarding the prices for wellness services. Assuming I was familiar with the typical massage prices in 5-star hotels, I was surprised to learn that it could be significantly more expensive. More transparency and a fairer price-performance ratio would be highly desirable here.

Christina Hatziagorou

Our stay at Amirabdes was exceptional! The atmosphere was elegant and inviting, the food was absolutely perfect, and the entire staff was warm, professional, and always eager to assist. A truly wonderful experience—I highly recommend it!

Angela HZ

Christmas Holiday was a total scam. They made special Christmas & New Years advertising on the hotel website while in reality, the resort was 90% closed down. A single mom with a very busy job and two school children, I booked off-season very intentionally a luxury RESORT to make sure to have a good time with my kids and a stress-free vacation. There was no information on closed facilities available anywhere and I got no information when communicating with the hotel pre-arrival either. I for sure did not expect the outdoor pool in winter, but there was no breakfast buffet, no kids club, only 1 really small and cold indoor pool, run down gym equipment, 1 sauna at 50C, and worst of all basically nothing to eat! 5 of 6 restaurants were closed with the remaining one offering a VERY limited menu and for dinner only. For a RESORT vacation of 9 nights, they offered kids food options of A chicken nuggets OR B pasta with butter After I complaint they additionally offered spaghetti bolognese - which was so bad we did not order it again. "Lunch" was served only in the bar (of course 2 of 3 bars closed), and the choice was between the same 2 salads and 2 sandwiches for the whole stay. No kids options for lunch at all. Reception just asked if I had tried room service. It had Wagyu Beef Burger on the menu in the hotel app, so I tried my luck. What I got instead you can see in the picture. I had the most stressful 9 day vacation of my life because everything was closed in the area as well (as on most of the island outside the 3 main cities, the closest being a 25 minute drive one way). Therefore we could not just leave the hotel for lunch/dinner, I had to research and organize where I would get the most basic things like food for my kids every single day - all while staying and paying for one of the most expensive 5 star RESORT hotels on Crete. Instead of making a big scene, all I wanted was to leave 3 days early and in order to do so get a written confirmation of the hotel that I would get the pre-payment for the remaining nights back ( I had paid on Booking.com). This was not possible to organize for reception staff, but the manager wanted to talk to me in person to EXPLAIN. I did not want to spend vacation time discussing about the scam, so we left for two nights over New Years while fully paying just to finally relax a little bit. The hotels apology came after we had returned home. It was a voucher for a complimentary two nights stay outside of main season, but I am sure they were fully aware I would never stay at this hotel again.

AM B

Nice Spa-Resort not far from Chania. The resort as such is beautiful, the rooms are nice, maybe a bit too small. The Service is great, the stuff always very kind and helpful. The Bar at the beach is the nicest place for a Cappuccino prepared by Marianna who always has a smile for her guests :-) .

Larissa Boll

We had a great time at La Mer Resort & Spa. The hotel employees were always very friendly and customer-oriented. Our hotel room was clean and modern but there wasn’t much space to store clothes. Breakfast and dinner were always very tasty and there was a great selection of dishes. Special thanks goes to the Aegeo Spa team. The girls are very welcoming and professional. Maria is customer-oriented and takes time to find the perfect massage for you. Georgia is an excellent masseuse. I highly recommend the massages. Overall we had a great stay!

Meryem Ozgur

La Mer Resort & Spa was truly one of best places I’ve been to! The staff and facilities were fantastic & the best part was the spa and massages - Maria, Anna & Georgia was amazing! So glad we chose this resort for our first time in Crete. Food was spectacular and pool was great with plenty of loungers and deck chairs for everyone. The rooms were on the smaller size but it’s gorgeous, simple and comfortable. Highly recommended for adults looking to relax and enjoy the sun!

The Nordic Marketer

We had superb 5 star holidays. The hotel is exquisite and modern. Rooms are modern and neatly designed and decorated with a lot of amenities. The staff is super friendly and welcoming. Also, the food was amazing. We had halfboard and the dinner buffet was elegant and sophisticated while maintaining variety and quality. We also had a spa session and the experience was amazing. The spa staff was very professional and welcoming.

Carina Bindreiter

This was our second stay at this hotel. The first time we went to this resort at the end of September in 2021 and now again in August. The hotel was fully booked but as it is a quiet small and comfy hotel it doesn't feel crowed. You have enjoy space and u can really enjoy it to the fullest. Sometimes it also feels like a private little beach. Went to the spa two times. Maria explained all treatments in detail and was super kind. The two girls at the spa Georgia and Anna did an amazing massage. It is a pity I fell asleep, but it was too relaxing. Also it was just us at the spa, so even more quiet atmosphere. Never been to an accommodation twice but for this hotel I made an exception 🙃

Roxy Raymond

We loved the kid friendly pools, shame they didn't open until 10 and 11am. Food was lovely! Staff were really nice and friendly. Some times the restaurant was really busy but staff did their best to clean tables and get people waiting a table. The luggage room lockers were 2euros each time you wanted to get something out so we left our cases in the room without using lockers and just trusted no one would knick our dirty laundry. It's in a quiet area, most things around were closed and we came around Easter. Desserts were the best we have had at all all inclusive. We would definitely come back!

Mark Birch

Had a fantastic all inclusive here. The staff worked so hard and always with a huge smile. The food was really good with lots of choice. Could do with a few more vegan protein options though. big shout out to, the amazing ice cream parlour staff and of course, Dimitri the lifeguard. Thank you all for a wonderful time.

Nathan Farrow

Here for a week and cannot wait to get back home. We were not expecting 5*, but this is 3* at best. Even at Easter the place feels crowded and unless you like Benidorm style music and entertainment in the evenings there is not really anywhere else you can enjoy your watered down beer, wine and spirits (that you have prepaid for). Such a shame that the adults only wine bar isn’t open before the summer season starts. We ended up hiring a car for the whole time we were here so we could escape to enjoy some nearby towns, bars and restaurants. Drinking wine from a supermarket on our balcony had to suffice. The food is ok, but it feels like you are in a school cafeteria. The same food served most nights, just mixed in with a few different bits to make it look different. If you like fresh fruit and salads, you will be ok, but the hot food was so so. This is not at the level of other 4* hotels we have been to. Don’t waste your time with the Asian restaurant (Umami), the food looked and tasted like the closest the chef had ever been to Asia is a Chinese supermarket…and the fact that you have to pay for drinks in this ‘a la carte’ restaurant is even more galling. The pools were absolutely freezing, none of them seemed to be heated although we were advised that they were. All of the staff, without exception, have been polite, helpful and are a credit to the resort and their beautiful island. The resort is clean, and they obviously take great pride in ensuring that it stays like that. Unfortunately I cannot recommend holidaying here. It’s not relaxing unless you like constant noise and have 2* expectations. For the price of our package holiday we expected something a little more.

Gary Thomson

I came here with my wife and 9 year old daughter in October 2024 and we had the most amazing holiday! The slides are brilliant, me and my daughter had amazing fun on them for hours on end. The snack bars are unbelievable with unlimited Pizza, cheeseburgers, gyros and ice cream throughout the day. Eveything was nice and clean. I would recommend this holiday to anyone and would definitely come back.

Kate Kasavets

Nice hotel. The rooms are cleaned every day. Nice pools. The child liked it very much. Food is not bad. The beach is nearby and very cool. The only drawback is that the restaurant is very noisy, but there are always a lot of people in the hotel.

Lika Nakishbendi

The hotel was very nice, there were nice pools and the beach was very nice where we were there. During the autumn holidays it wasn't so busy and we didn't always have to reserve sunbeds at the beach. We had a room that was right next to a pool which was very quiet and relaxed. But at the main pool you had to reserve sunbeds otherwise they were all gone. At first we thought there wouldn't be much entertainment and activities. That was the case at the beginning. The first two days we didn't know where the activities might be during the day. But it turned out that there were shows and aqua fitness by the jetty at the main pool and at the beginning there was some kind of game in the evening where you had to guess the songs but it was a bit stupid because they spoke French and we didn't understand anything but then for the last three days there was real live music and on the last day there was an Al White party. There was a little show and an entertainer sang and danced beautifully, so that was very, very nice, but now we come to the bad part of the holiday, the room. We had a room for three people and as soon as we walked in there were ants. The shower wasn't clean and had a bit of limescale on it and it just wasn't clean. Then our safe didn't work one time and we didn't have a telephone to call and they said we had a telephone and so on, but we didn't, so we would have to go to reception and let them know, but it was all sorted out and they were very friendly, but it was just a shame that we didn't have a telephone, but otherwise it's a very nice hotel with very friendly staff and entertainment, the room just wasn't the best. Maybe it was just ours. The drinks at the bar were good, but there were only three non-alcoholic cocktails which were included in the price, and the drinks always had some sweet stuff in them which wasn't really my taste.

Mihai Cauia

A very pleasant hotel. Good food. Good location. Maybe more entertainment should be organized for children, and the "Minotaur's Labyrinth" playground needs to be put in order. Thank you for the stay!

Bianka Sági

We are extremely disappointed with the resort’s (lack of) customer service! Since November, we have been trying to get a wedding quote for May, and after three months, we still haven’t received it – this is simply unacceptable. We sent over 10 emails, Instagram, and Facebook messages from multiple accounts, yet it’s unbelievable how they just ignored us. As an international wedding planner, I communicate with 10-20 hotels daily. The longest response time I usually encounter is one week in the low season and two weeks in the high season. The issue here is not that they didn’t receive our messages—because they always replied to the first email—but then they disappeared, no matter how many follow-ups I sent! If they had no availability, they could have just said so. Instead, the poor couple were waiting for their response every single day, as this was their first-choice venue, and they had no backup plan—we put everything on this one option. Luckily, I found another hotel’s venue in Crete where the customer service is truly five-star, and they responded within a day. If we had kept waiting for this resort, the couple would now be left without a venue just three months before their wedding. It’s truly disheartening to see that such a supposedly five-star venue can be so unreliable!

Louise Hurd

This is a fabulous resort! The staff are amazing and friendly and nothing is too much, always welcoming with a smile and a lovely greeting. The whole resort is a wonderful setting, from private beach, to pools and the spa. The view from our room! Well so incredible! To wake up to that each morning waz fabulous. Everything was perfect. Thank you Out of The Blue. We had a very special holiday.

Botond Balog

Pro: The location of the resort is wonderful! The room was spacious, the air conditioning worked very well, and the room was cleaned every day. The staff was very professional... perfect service (at the beach bar, restaurant, and other places where drinks were served). I liked that the staff always helped immediately with a smile on their faces. The whole place is amazing. Contra: There are some things that don't work... for example, the fountain, the restaurant that isn't operational, and some areas that could be better maintained.

Sharon Evans

No doubt a stunning hotel on the inside as out, gorgeous location and very attentive staff, loyal and dedicated. The issues where cold tea/coffee in the mornings, cold food, food would of been great if hot. We even had cold soup so definitely not 5* on food unfortunately. A simple fix would be a coffee machine and not coffee pots, these are a thing of the passed and a drinks station would free up precious time for the restaurant staff. Spa/indoor pool area is so beautiful but not all basic facilities are in with the price. Sauna/steam room both which where switched off and we were told for them to be switched on it would be 50 euros per 30 minutes and we were not sure how this could possibly work as it takes hours for these facilities to warm up and other guests are also in the same area? Bar staff and drinks again amazing and definitely 5 stars. I would love to go back to this gorgeous hotel if the issues are addressed. Resort beautiful and hotel is very close to everything.

Bayleigh Stone

I just want to say a huge thank you for making my first time in Crete one to remember! The hotel is beautiful, all the staff are so lovely and welcoming and we even got a free room upgrade from city view to pool view on arrival! Thank you again and I can’t wait to come back x

jaleice johnson

Akasha was so amazing. It looks just like the pictures beautiful all around. The rooms were so spacious and modern. I loved that I could control everything with a push of a button. The service was 1000/10 everyone went above and beyond to ensure that you had everything you need and more. They remembered you, your likes and needs. For my birthday they prepared a special meal for me even though it was off season. They accommodated all of my ask and really catered to their guest. The location is close to alot of shops, resturants and bars and the views were amazing. The food was delicious and prepared with love and attention. Even though it was a buffet it was curated with love. I will deff be staying again. Thank you for an amazinf birthday vacation.

Nicola Roma

Just got back from our week long holiday at Akasha hotel. Hotel is very lovely and has a beautiful aesthetic! We were all inclusive and the food was the best we’ve ever had at an all inclusive, cooked to perfection and different every meal which is rare when all inclusive! The staff at the restaurant and around the pools were lovely, couldn’t do enough for you! Now onto the things that completely ruined our holiday.. We arrived at the hotel at 5am after an over night travel, where we were completely knackered, only to be told we had to wait till 3pm to be able to check in and given a room! That’s 10 hours basically homeless in another county! When we asked the reception staff what we are supposed to do for 10 hours we was told “go for a walk or get some eggs” through out the whole day I noticed the reception staff were nothing but rude and arrogant. We had to sit on sunbeds and try to sleep at 5am and the reception staff did not seem to care or have any sympathy at all. We then had to pay £180 to extend our room and all inclusive rights on our last day as they want you out at 11am. I expressed to reception I didn’t think this was very fair considering we had no room when we got here to which I basically just got a shrug! We are so disappointed as this holiday is of premium price, so I will not be able to recommend to any one as our first impressions when I got to the hotel where nothing less of shocking!

T B

1. Upon booking on love holidays there was no option to select interior pool view. On arrival the room given had a pool which was exposed to the whole city. As a muslim woman i wear a headscarf and was unable to use this pool due to the exposure 2. I had to pay extra to change this room and also missed breakfast due to this as we were supposed to have a floating breakfast. 3. The floating breakfast was not worth €90. As much as we needed vegetarian options the whole breakfast was all fruits. One egg between the two of us and a LARGE plate of tuna. No mayo for us to even create a mix to eat it with the bread. Upon going to breakfast the next day we realised there Were so many other options such as pancakes, crepes and desserts which we could have been offered but we were not. We were also not given an option of drink either. 4. We had to change the second room as we were given 2 single beds which caused a lot of discomfort and falling in between the bed and also had to pay another €170 for changing the room again. We were shrugged off and told “you didnt specify you need a double bed” when our original booking was for a double bed?? These staff clearly lack common sense. 5. Our room green sign had been on since 2pm and no one cleaned our room. When calling the reception desk they said our green light was not on, but it was. They sent another Housekeeper at 8pm to clean our room. 6. It was not mentioned that we would be charged for drinks although we had half board. How are people supposed to have “half board” breakfast and dinner without drinks. Your service should include soft drinks without charge like every other hotel. 7. The staff are very rude, they chat back to you even when they are wrong. They have no customer service manners. The hotel tried to lie upon emailing them and when i responded with proof, they have now started ignoring me. AVOID THIS HOTEL AT ALL COSTS. Especially if you’re a person of colour/different religion. There are better resorts than this. The place has nothing to show for.

EOS Yachts

If you’re looking for a top-tier vacation spot in Crete, Fodele Beach & Water Park Holiday Resort is an excellent choice. Nestled on a stunning beachfront location, this resort offers breathtaking views, making it a paradise for both relaxation and adventure. This resort is perfect for families, featuring a fantastic water park with thrilling slides that kids (and adults!) will love! With all-inclusive dining, excellent service, and a beautiful setting, it continues to offer top-quality hospitality, ensuring an unforgettable stay for families year after year.

Natene Ogberahwe

I attended the week of October 14th (off season). Beautiful hotel. My room was clean on arrival and hotel staff was helpful upon check in. Room was spacious too with a lovely bathroom, sofa area and balcony. A few negatives though. The staff at meal times are not very nice, they hover over your tables to collect plates. There are flies all the time in the dining hall. The staff in the dining halls were not nice nor helpful. They looked very angry if we came towards within 30 minutes of the end of meal times. The food options could be better, only meal that was consistent was breakfast. This is an all inclusive resort, we have paid for meals and drinks and should be allowed to sit down and eat, even if the meal time is finishing in 20 minutes. Please note Bar for all inclusive starts at 11am and ends at 11pm, you have to pay after. Another thing. BE PREPARED TO WALK. I was a bit lucky as my hotel room (number 300s) was not too far from the reception, however other hotel rooms take about 10 minutes to get to or you have use the hotel ‘train’ (comes every 8 mins). It can be helpful but the train stops quite early and doesn’t start until 10am. They have a few nice activities such as the water park, tennis and volleyball. Private beach too. The pool area in the hotel gets crowded very quickly, I didn’t spend much time there but it is something I noticed. A lot of staff said this was the off season. So not as much was on offer and you could kind of tell. This resort is very far out so I would consider renting a car if you want to explore outside of the resort. And rent the car from outside of town and not at the hotel because they hike up the prices. All in all this hotel was nice, but not 5 star all inclusive. The service by hotel staff could be better, bar tenders and servers were very dismissive. Could have table service on the beach and more drink options at the other bars around the hotel grounds.

Ewan Dunsire

Spent a week here at the end of September. Absolutely fantastic. The staff cannot do enough to ensure you are well looked after. All inclusive with food and drink on tap, the food is well prepared, tasty but above all, set out with thought and care that not only looks delicious, is delicious. The whole resort is spotless and the room beds are comfortable. Private beach with free sun loungers. Pool loungers are available all day without the rigmarole of people dumping towels early on. There is no downsides, however, this would get an 11 out of 10 if they could only make the bottom pool and one of the bars, adult only. Thank you guys for a wonderful stay.

C

I highly recommend Fodele Beach Resort in Crete! It is quite literally a paradise! The food is good, the views are amazing, you can really rest here! It is not the least expensive hotel, but the stay was surely worth the money!

clive phillips

Lovely hotel, nice rooms and fantastic staff. Only thing is that the hotel is a bit isolated if you are one who likes to wander around shops in the evening. There is a bus stop up the road. Great relaxing spot and some watersports to keep entertained.

Zyanlight Therapy Chantelle

Everything you would expect from a 5star hotel. The staff were very attentive and polite, the rooms were clean and modern with stunning views all around. This complex is very big however getting around to the different restaurants and bars was easy on the buggy’s. The spa facilities were 10/10 with a wide choice of treatments.There is an indoor swimming pool and gym right near the beach. The only downside for us was that it was just over an hour away from the airport costing around 100euro.

Philip Ratcliff

The hotel is very good and the service excellent. It's located in a lovely bay and the sea swimming is excellent. The food is good and there is a good choice alongside varied menus. We moved rooms - the sea view room we were supposed to have was obscured by palm trees - and the staff were excellent in finding an alternative - which was lovely. The downside is that despite being five star the dreaded 'hog a sunbed' happens - with people grabbing sunbeds as early as 6am - including from some in the swim up rooms who had sunbeds by their rooms. Very disappointing. A hotel of this quality you'd expect allocated sunbeds. Otherwise, worth staying.

Jo Southwell

On arrival we discovered we had been put in a room for 2 not 3. The hotel were not able to offer any solutions or compensation. In the end they brought in a pullout bed. We sre paying adult rates for our teenager and as such expect to receive the equivalent in service. The room was only catered for 2.. 2 towels etc.. The water from the shower pulls over into the main bathroom and toilet area. Not what we expected from the luxury room we had booked and paid for. We made the mistake of booking half board. The food in the restaurant is not good at all. We opted to eat out every night in Elounda. So many choice, much better value and quality. The best part of the hotel is the location. The sea view is stunning and with guaranteed heat, very relaxing.

Rina Landau

The Hotel has a great potential to be amazing but it’s not! The Hotel is extremely old, the rooms, the public areas etc.,the furniture and the design was not moderate for 50 years. The Hotel public areas are dirty, seems like the carpets and the stairs was not cleaned for ages. The sheets in beds was not changed for our entire stay (5 days) and floor was not cleaned for the entire stay. They only replaced the towels like 3 time a day, but that’s it. The water in the shower is not balanced, they either hot or cold it was horrific to take showers. The air conditioner in the rooms is since WW2 and was not working properly. The breakfast was very standard, the dinner was awful, we did not eat dinner anymore there. The beach was perfect and the staff is very friendly, however, this is not enough for 5 star Resort that is not maintained properly.

Max Sun

One of the best hotels we’ve ever stayed at. Beautiful green surroundings, a nice sandy beach for kids, clear sea, very varied food for breakfast and dinner, and friendly, welcoming staff. Thank you very much for the wonderful stay, and thanks for upgrading our room. We will definitely come back. It’s a great pleasure to fall asleep to the sound of the sea waves

m8rk _76

NOT 5 Star, let me first start by saying we had a great family holiday and a great tour. But this resort restaurants cannot cope with amount of people resulting in big ques. Also limited kids activities, almost nothing inside when weather is not good. 2 days of rain for us we were stuck in the room. €115 euro gov tax on arrival, Spa €130 sauna €20 and even Gym €5 cost money. Rooms are great and staff just not enough activities for kids. We booked on the app as advised turned up and they said full, after telling us to book via the app. A resort this size and they can only accommodate 16 children is quite shocking. The Arcade is in a room smaller than our living room. It’s horendus like something from a gypsy campsight, half the machines light up take your euro and nothing happens. Again we had a great holiday and the staff where excellent, food was great, this hotel does have the potential to be 5 star but they MUST do more for kids, indoor activity, bigger disco, bigger kids club capacity, bigger arcade.

Phalguna Reddy

The entire staff is super friendly and warm. The rooms were clean and top quality..Poseidon restaurant has a variety of options and they update it everyday. Water rides are super fun and totally safe. Highly recommend if one is traveling with family and kids..

Manish Garg

Great resort for families and adults. It has 2 settings, Stella Village and Stella Palace. Stella is a 4 star compared to Stell Palace, which is a 5 star. Stella village is an older property compared to Stella Palance. Stella Palace has more restaurants to choose from compared to Village. Guests from both have access to use the waterpark called Aquaworld, which is huuuuge. Entertainment is also shared between the 2 resorts. Overall, it was a great location place for a family getaway with stunning views.

Urtė Kairytė

We have visited this hotel three times, and it consistently exceeds our expectations. The ambiance is warm and inviting, the service is exceptional, and every detail is meticulously curated. I highly recommend it for an unforgettable stay! 🦀

Maricha Mcilwraith

Just returned 16/4/25,a fantastic hotel,staff are exceptionally friendly,very good aqua park,a good choice of foods,and restuarants,cocktails amazing,rooms spotless,maids in everyday,location is good 5 mins from beach,pools a wee bit chilly but once in ok,sunbeds a plenty,one member of staff who goes beyond is Dr Zulu,a funny, man,always trying to get people involved in activities.

debakins2

Still here as I write this review....booked Lyttos beach but got upgraded to Lyttos Mare, which is a sort of extension to Lyttos beach. Both hotels are set on huge and beautifully kept grounds, and the ambience is very inviting and exudes a luxury feel. The resort is beautifully designed and very big, so it doesn't feel crowded at all despite a lot of guests being on vacation, with lots of varied amenities. The whole resort is kept absolutely clean, and all members of staff are super helpful. Had access to the amenities such as the Aquapark and Sports Centre on Lyttos beach, which was lovely. Dining options are numerous in both resorts, and food was mostly very good and tasty. Nikos at the Lobby bar in Lyttos Mare is an asset. He is very friendly and funny and made great cocktails. The beach front is also very clean and sunbeds plenty. There is so much to do and nibble on both resorts. Had a spa facial and massage that was also very good, though a bit pricey. I can go on and on, but all in all, a memorable vacation. ✨️

Shachar Paiss

We had a wonderful family vacation at the hotel and truly appreciated everything it had to offer. The water park, playground, and kids club were fantastic for the children, and we really enjoyed the wide variety of food, the proximity to the beach, the friendly and helpful staff, and all of the hotel facilities. There’s no doubt that the hotel provides a great experience for families. That said, I’m giving 3 stars instead of 5 due to a few issues worth noting: 1. Sports facilities – While it seems that the sports courts are part of the hotel, they are actually located in an adjacent area called the "Academy" and are not included in the hotel stay. Most of them require an extra fee, including for renting equipment. This was not clearly stated beforehand. 2. Noise near the Olympic pool – The hotel has an Olympic pool where training sessions take place. Our rooms were in the same building as the young athletes who trained there, so from around 8:00 PM, when our kids were already asleep, there was constant noise in the hallways from groups of teenagers. They also knocked on our door and maybe on other doors multiple times during the night. 3. Spa issues – The website stated that members of the loyalty program get an additional 15 minutes free, and that booking directly through the hotel grants 10% off spa services. It took an entire day, many calls and in-person visits, and eventually proof from the website to convince the staff to honor these benefits. It was frustrating and should have been handled more smoothly. Also after having the massage they still didn't believed me and wanted to see the proof again. Moreover, they made me a favor giving me a towel to take a shower after the massage. 4. Room details – There were some small but important things missing: no toothbrush cups in the bathroom, slippery floors, a step at the entrance to the shower where our kids fell several times, the water temperature was very difficult to regulate, no laundry bag. 5. Mini-market pricing – The on-site mini-market was extremely overpriced. Since there’s really no easy option to leave the hotel quickly for essentials, this felt quite unreasonable.

Mark Davies

Stayed here in May half term 2024. Awesome place. The water park section kept my 13 and 11 year old entertained for hours. Food selection was great and the sports facilities were excellent also. We would definitely come back.

Pete

Good stay. Pools were very cold but plenty of sunbeds and pools around. The indoor pool was very welcome as it was warm. The gym is very good! The rooms are very nice, plenty of room. The food, although was different every theme night, was not the best. The reason I say this was there were times people were waiting too time for the food stations such as chips or chicken. It's as if they need more staff. Also the drinks are very watered down. It was OK when the bottles were out. Overall good stay.

Servane

Superb hotel, we had a very pleasant vacation. The room was great and comfortable. Wide selection of drinks and food. And most importantly... the staff was very friendly and always smiling. Attentive and very helpful. Special shoutout to all the hotel entertainers who were amazing with us (muchos besos para Alessandro and Ainoha!🫶🏻) Julie & Servane ;)

Paula Jascourt

Amazing hotel!!! Attention to detail. Fantastic staff!! Great view from our room, had private pool but was too cold to go in. Enjoyed our private terrace. Food was plentiful and varied , the only complaint I would have is that the food is only warm and seems like they haven't figured out how to keep the dishes hot. BTW, the desserts were to die for. Lovely bars near the pools. Nice list of drinks and cocktails to choose from. Would come back again without a doubt.

Jonas Schubert

I recently stayed at this hotel and unfortunately, I have to give it a two-star rating. The main issue was the cleanliness of the rooms; they were not up to standard, and I even found ants crawling around in the bathroom. Additionally, the food was very disappointing and did not taste good at all. The drinks were also subpar, and I had to wait a long time to receive them. Overall, my experience was quite unsatisfactory.

Calie Paton

From the moment we booked the service was amazing, the staff were able to arrange our taxi transfer from the airport making our arrival easy. The staff talked us through all the essentials when we arrived and helped us to our room via golf cart. We stayed in a sea view room which also overlooked the lower pool and the room was split over two floors. It was a very modern space with plenty of room and a balcony. We had no issues with noise either. The pool bar snacks were great, with fruit pots and fresh rolls each day, there were also crepes and waffles. All inclusive food was good and had a nice mixture which changed each evening. Easy communication with staff as they had a WhatsApp feature available. There was a photographer based at the resort who I would not recommend as he was very pushy and the photos were not worth the price.

Ivan Evdokimov

“An unforgettable stay at this 5-star hotel in Crete! 🌅 The sea view was breathtaking, making every morning feel special. 🏖️ The food was outstanding – diverse, fresh, and full of authentic flavors. 🍽️ We especially loved the selection of local dishes. The staff was attentive and friendly, making us feel completely at home. Perfect for anyone looking to relax in a beautiful setting. We’ll definitely be back! ⭐⭐⭐⭐⭐”

mike martinez

My stay at the Seaside Resort in Crete was absolutely wonderful. From the moment we arrived, the staff was warm and welcoming. Special shoutout to the morning chef, Μάνος, and the servers, Ελεύθερα and Eleni. Their hard work and hospitality truly made our experience special—they were always helpful and attentive. The resort itself is beautiful, and the gym was just enough to get a decent workout in. The open bar was a nice touch, and the daily buffet offered hearty, delicious food. I especially appreciated the espresso machine, which never failed to deliver my much-needed caffeine fix each morning. Location-wise, it couldn’t have been more convenient like 20 minutes away from the airport. The beach was just a short walk away (3 min walk), and there’s a supermarket, a bar, and two restaurants right next to the resort. I highly recommend renting a small hatchback car during your stay—there’s no need for anything larger unless you’re traveling with a big family. If it’s just a honeymoon or a small trip, the hatchback is perfect, as taxi prices can be steep. There’s no real need to exchange USD for Euros either, as 98% of places accept Mastercard or Visa. The resort also provided nightly entertainment at the main bar, which was fun and lively. The poolside bar, with Dimitri as the bartender, was another highlight. He gave us great tips on places to visit in the city, like ruins and museums. Lastly, the resort was affordable for the luxury it offered. We spent around $5,000 for a top-tier room with a private pool, though I’d recommend opting for a cheaper room since the private pool isn’t a must. Overall, this was an amazing stay, and I highly recommend this resort. We will definitely try to come back!

sandhyarani hegde

It’s absolutely amazing place. Located right next to the beach. Very nice sun beds. We have taken all inclusive. It was totally worth it. They have theme dinner nights. Even though we stayed a week, we were not board of eating similar food. I loved their desserts. Staffs were very friendly. It was comfortable. I loved the sauna and the pool. They gave a dinner coupon to their own another restaurant. It was worth the try. 5 course dinner was delicious. They have a nice bar. Snacks are always available. Overall we really enjoyed our visit.

Alexander Philipp Prinz

Very friendly and helpful staff! Got to meet the owner and the GM and both are super welcoming and know how to make guests feel welcome. (Thank you again!) Food at the buffets are very god and present a great variety. The hotel sets on local products and on sustainability in general. Room and all of the hotel is clean and tidy.

Christoph Heer

Very nice and tidy hotel - we are still here 😃. First room offer was below the pool/evening bar - supposed to have sea view , no way 😡. We asked for another one! Got one night in a marvellous suite and a good rock solid room on second floor next day - great customer focus! And yes, food is excellent with great choices and quality. And yes too, the gym is a joke - go swimming 🤣. Nevertheless 5 well deserved Stars!!

BJC W

Bar, reception and housekeeping staff are very very very friendly. we had an awesome vacation! see you next year!

Javier Jiménez Luna

TOP hotel, food & service! We stayed one week and everything was incredible, stuff is amazing! Specially Dimitra at the pool bar ;)

Ava Constructions & Decors

Outstanding Experience at Mitsis Laguna – 5 Stars All the Way! We had an absolutely amazing stay at Mitsis Laguna, and I couldn’t be happier with the level of service and hospitality we received throughout the hotel. A huge thank you to the STAR front manager Alex – his dedication and efforts to ensure guests are happy is truly exceptional. Alex went above and beyond to make sure everything was perfect for us. You can really see he cares deeply about guest satisfaction and does everything in his power to keep everyone smiling. Also, a special mention to Katrina, who was extremely polite and helpful throughout our stay. Her warm and friendly attitude made a big difference and added to the overall pleasant experience. The entire hotel staff is very polite, professional, and welcoming. From the front desk to the restaurants and housekeeping – every team member contributed to a fantastic atmosphere. If I could give more than 5 stars, I definitely would! Highly recommended – we will surely be back!

Hannah MILLYARD

Lovely hotel, nice pools. Two are heated - main & kids pools. Towels are good - you have to get these from the mini market shop which is a bit random. You can also call concierge & they can be delivered to your room. Family room could have done with some drawers, nowhere to unpack clothes into drawer space as a family of 5. Probably manageable as a couple using the wardrobe & two small drawers inside. There is a sliding partition between the main room and kids, which has twin beds. We could have benefitted from bedside drawers & lamps in here. Restaurants very pleasant, good to try all the a la carte options, as well as the sushi & champagne bar. The gyros bar at the beach was also a hit, they also offer greek salad & corn on the cob. The beach is lovely but shingle & rocky. Creperie & ice cream place was well utilised too! I should add that the hotel has a Nutritionist & they cater well for allergies & dietary requirements. Good service from staff in all areas. Would recommend.

I Stoyanov

Would warmly recommend it to families and couples alike. Commitment to customer and the overall experience was visible throughout the whole stay. The management doesn’t cut corners. Special shout out to all staff in the Kids Club and all restaurants for their expertise, dedication and politeness!

Elizabeth Skelton

Nice hotel. To many kids running about wild. No parent control. Staff good. Lots of choice in restaurants. My adult daughter came with us and was given leather couch for a bed. I did say we could go mention it at reservation. But she said she would be fine. Very narrow, for an adult. Service a bit slow. But staff helpful.

Duncan Mcmaster

We have looked forward to our holiday for months. We have had a tough six months leading up to this holiday and really needed to get away as a family and just relax. The holiday nearly didn't happen due to the air traffic controller strike last week. We thought we would have to cancel, but am extra flight was put on and we only missed one day of our trip. We are so thankful that we made it. To say we have all loved our week at this wonderful hotel would be an understatement. From the moment we walked through the doors it has been amazing. The hotel is beautiful, so nicely set out, so picturesque. The facilities are great, loved the main pool the most. My children were in heaven being able to play in the pool all day fuelled by delicious ice cream, crepes, cakes and waffles served right next to the main pool. The poolside and all day bar served lovely drinks, all cocktails sampled with the favourite being the intergalactic gargle blaster. Dimitris was a cracking bar tender. Breakfast, lunch and dinner buffet were all very good with something for everyone one and good quality. Al la carte restaurants were all tried and all very good. Our boys favourite was the Italian, my wife and I the fish with the tuna tartae highly recommended. Our family room was very spacious and worked perfectly. The staff were amazing, so attentive, friendly and helpful. The hotel is run so well. Toto, brilliant at getting people playing games and joining in, he was missed on his day off. All in all, an amazing place I would strongly recommend. We are already planning how we can come back.

Dorothy Li

Timing is everything. We stayed in this hotel during the shoulder season when it was 5 days from closing down for the season. They upgraded us from a 1 bedroom suite to a 2 bedroom suite. It was incredible. I was blown away with the fantastic private pool, the balcony view and the amazing room. They also had air condition that worked really well. Keep in mind, I was there end of October so the AC was not really needed. I found the staff extremely helpful. The breakfast was good. Not anything super amazing, but plentiful and full of variety. Plus I could make my own tea which made me happy. The bottle of wine they gave us was delicious. Their olives were divine. The restaurant was okay for some food and really good for some dishes. The Yacht club food was absolutely fabulous for me. Their beach was lovely and since there was no one there in the morning until 10:30 AM, I felt like I was on a private beach. They have a dive shop and the water is perfectly clear. I really enjoyed my time here and I have to remind people the timing. End of October is wonderful of you can handle the cold.

Helen Hart

A resort hotel that has managed to bag one of the best spots. Fantastic views over Mirabello Bay, lovely little sandy beach and rocky promontory with more than enough loungers to go round. Beautifully kept grounds. If you want space and beautifully kept grounds with flowers and peace this is perfect. The sea is so clear we able to see fish with just goggles. Some of our party were upgraded to a modern villa and its bathrooms and infinity pool would compete with anywhere. The others stayed in a bungalow that was perhaps a little outdated and could be redesigned to make better use of the views but you still enjoy all the facilities and that amazing setting. We didn't eat in the hotel apart from breakfast which was good although not the best of the holiday. We took advantage of the tavernas in Elounda and Agios Nickolas.

Klaramzr

If you are well traveled you will be shocked by this hotel being 5 star .. I recently stayed and, unfortunately, my experience was far from satisfactory. While the staff were incredibly friendly and accommodating, they were the only bright spot in an otherwise disappointing stay. The coffee was a major letdown—terribly brewed and practically undrinkable. To make matters worse, the hotel offered no non-alcoholic beverage options, leaving guests with limited choices unless they resorted to tap water. This lack of consideration for all guests was surprising and frustrating. The rooms were another disappointment. They felt outdated, with old furnishings and decor that seemed untouched for decades. The lack of modern amenities made the stay feel uncomfortable and unwelcoming. Dining at the hotel was a costly and underwhelming experience. The food was overpriced, with a menu that promised much more than it delivered. The dishes were bland and uninspired, far from what one would expect for the price point. Additionally, long waiting times for service were a consistent issue, compounded by a buggy service that often got orders wrong or took far too long to correct them. In summary, while the staff were great and did their best to provide good service, they were overshadowed by the hotel's numerous shortcomings. From poor coffee and beverage options to old rooms and overpriced, subpar food, the experience was not worth the cost. I would not recommend staying here unless significant improvements are made.

Ariel B Candia Meza

We came Yesterday night September 15 2024 after we got rough trip by ferry from Santorini. We couldn't sleep the last night , because no air-conditioned work in our room 226. After we complain about air-conditioned no working. Instead fixing the AC , they brought us a fan. ..that ridiculous , bad night, terrible stay in their room in such as expensive hotel.. completely bad service.

Shawna Jamison

The location and views are spectacular. The staff was pleasant and helpful. I enjoyed the quiet and the grounds are beautifully kept.

Courtni Duncan

Beautiful property, right on the beach with crystal clear waters and warm sand. The staff were fantastic and always willing to help/answer questions or give recommendations for tours or food etc. I had an amazing stay and I could see the ocean from my bed. What more could a girl ask for!?

Franck Lacuisse

Amazing place in North Cretan island. A very nice place to relax far from crowded place. People are very friendly and service very nice. I recommend the Ayeri restaurant for breakfast and dinner. Waitresses are very professional. I also recommend the Aegos spa for their kindness and efficient.

samanthagraymes

This is a beautiful place with lots of greenery, direct access to the beach, nice food options. Some beautiful seaviews. Rooms are kept very clean. The staff at the restaurants, SPA, reception desk and cleaning service is well trained, polite and kind. Food options are varied and food quality is good. All Inclusive was good value for money and included some drinks. 2 bottles of still water are made available in the rooms daily and free drinks are also available at the reception throughout the day. Quite a number of stairs but with some accessible rooms and restaurants. Would definitely come back!

Sven Niemann

Generally good experience with everything. The location is stunning, the pools and seating as well as the restaurants are located beautifully along the coastline with views to the sea. The "village" of bungalows and buildings looks very nice. Greenery is mainted well and is in general beautiful. What really makes this a recommendable experience is the location/view and the impeccable and immaculate sand beach.

Kathi Lin

The things we were offered for an all-inclusive stay doesn‘t justify the money we had to pay at all. So this hotel definitely doesn‘t deserve 5 stars. First of all, it‘s ridiculous that not all drinks are included in the all-inclusive package, like not even an iced cappuccino or orange juice. The food at the main restaurant is very blant and repetitive despite the theme nights. The service is also always very unmotivated. We had to wait 30 mins for two ice teas during dinner. Our room (which doesn’t represent a 5-star hotel-room anyway in our opinion) faces the main pool, giving us almost no privacy + there are so many ants in our bathroom. We do not recommend any spa treatments, considering we paid 300€ (!) for two people and now both have severe neck pain since our treatments. The treatments were also shorter than promised. The facility, however, is beautiful and well maintained. The private beach section also has very clear and clean water - however, it sucks having to walk up to the Dedalos Bar every time to get drinks, considering it is supposed to be a 5 Star service. All in all, we‘ve been to way better hotels for less money.

Agile Travel

Disappointing Experience – Not Worthy of 5 star Fine Hotels & Resorts Status. We booked a 3-night stay at Grecotel Caramel Boutique Resort in Crete through the American Express Fine Hotels + Resorts (FHR) program, expecting a premium, family-friendly experience. Unfortunately, the reality fell far short of the promise. Pre-arrival communication was poor—the hotel never responded to multiple email inquiries about airport transportation. It took two international phone calls just to confirm a transfer, which ended up costing €120 each way for a one-hour ride. For a supposedly high-end property, this level of service was already concerning. After a 20-hour journey from California, we arrived at 9 p.m., only to find that no restaurants were open and room service offered no kids’ menu—a major oversight for a resort marketed to families. A significant issue was the lack of transparency and integrity regarding FHR benefits. Our booking was eligible for a €100 property credit and a $125 Amex FHR promotion for food and beverage with a 2+ night stay. The hotel refused to honor either credit, insisting that room-charged transportation didn’t qualify (despite being explicitly billed to our room). This contradicts both Amex’s terms and basic hospitality standards. Breakfast was also disappointing. While there was a large spread, it consisted mostly of repetitive cold cuts and cheeses, with the hot food borderline inedible. Only the eggs and pastries were passable. The air conditioning in our room did not work, which made sleeping uncomfortable. While the room itself was clean, there were no washcloths provided, an odd and inconvenient omission—guests are expected to bathe with hand towels. Lastly, the location is remote, over an hour from key destinations like Chania and Knossos Palace, making it less than ideal for travelers wanting to explore the island. In our experience—and in alignment with similar feedback from other disappointed guests—this hotel does not meet the standards of a 5-star resort or the Fine Hotels & Resorts program. Between the poor communication, unfulfilled benefits, mediocre food, and inconvenient location, I cannot recommend this property.

Andrea Marino

We arrived to this wonderful hotel fully expecting a 5 star experience and it delivered in every way! Location was superb. Staff were amazing. Food was fantastic. We were upgraded to a two story villa on the beach, which was a wonderful surprise. The pool is top notch and the aqua aerobics classes were super fun!

Rachel Clancy

This was our second time to visit this wonderful hotel. I never leave reviews and the only other review I have ever written was for this hotel. It’s hard to put your finger on it but this hotel is exceptional in every way. The staff are all such wonderful people (kind, caring considerate, fabulous with children). We felt relaxed from the moment we arrived. The hotel is small and personable, the rooms are beautiful and the food is lovely. What more can I say only…..we will be back for sure. Thank you to the all the wonderful staff at Grecotel Carmel.

Karolina Ivanov

This hotel deserves every star if not more! From the moment our family set foot in this place, we were treated with the utmost welcome and warmth one could imagine. The ambience, rooms, food, and amenities are superior. The staff goes out of their way to make you feel welcome and looked after. They also have a wonderful group fitness instructor who ran aqua fitness, strength and Pilates training. The evening entertainment program is gentle and enjoyable - none of the obnoxious loud music other hotels offer. Overall, our experience was heavenly and I would highly recommend this place!

Hugo Lorain

Awesome experience Came as a big group, which is not always easy The hotel and rooms were absolutely perfect, the staff is one you would want to have in every hotel you visit. Congratulate only one member wouldn’t be fair to all the others. I definitely recommend

Lewis Nicol

Domes Aulus Elounda – A Truly Memorable Stay From the moment we arrived, the first impressions were outstanding. The front entrance, lobby, and waiting area are beautifully designed, and the warm welcome from the staff immediately set the tone. After a quick and easy check-in (including a short briefing on pool use and local taxes), we were taken to our room—which was fantastic. Modern, minimalist, and elegant, with a touch of luxury that made it feel really special. The all-inclusive buffet options for breakfast, lunch, and dinner were consistently superb, with the menu changing daily to keep things fresh and exciting. On top of that, the hotel features three high-quality à la carte restaurants. These are well worth booking through the concierge desk by the bar—but do so early, as reservations fill up quickly. The staff truly made the experience unforgettable. Every single team member we encountered, across all departments and shifts, was polite, attentive, and friendly. They went out of their way to engage in conversation and enhance our stay. A special shoutout to the two main staff members at the downstairs bar during the end of September 2024—while I regret not catching their names, their professionalism, charm, and genuine energy made a great stay even better. The only slightly negative note was an interaction with the spa staff. Just a heads-up: avoid using the product testers in front of them—they can be a bit territorial. That said, the spa operates separately from the hotel, so it’s a minor issue. A quiet dab of moisturiser when they’re not looking and you’ll be fine. The scenery around Elounda and Spinalonga is simply breathtaking. The bay’s shallow waters retain warmth well into September, making it a dream to swim in. The private beach was a standout feature, with an all-inclusive bar serving a rotating menu of fresh fruit bowls, salads, sandwiches, and excellent cocktails. If you venture beyond the hotel, a leisurely walk along the beautiful beachfront toward Elounda reveals a great selection of top-tier restaurants. I highly recommend Despina Taverna, Magali Cretan Cooking, and Moonspinners for a memorable night out. I genuinely couldn’t recommend Domes Aulus Elounda enough. It strikes the perfect balance between luxury and laid-back charm, making it ideal for couples, groups, or solo travellers looking to unwind in style. The attention to detail, the quality of service, and the stunning location all come together to create something really special. Whether you're soaking up the sun by the private beach, enjoying world-class food, or simply relaxing in your room with those unforgettable views—this is a place that stays with you long after you leave. I’ll absolutely be returning, and I wouldn’t hesitate to recommend it to anyone looking for a truly exceptional getaway in Crete.

Peter Robson

A real mix of good and not so good. Location and views are stunning. Service was very mixed, some staff were lovely, friendly and engaging, while others looked and acted like they just couldn't care and didn't want to be there. Certainly not a 5* experience, overpriced when compared to other 5* hotels. Housekeeping in our room was awful, we had to wear slippers/flip-flops as the floor was so dirty. They didn't clean it well, can't believe they spent more than 2 minutes each time, certainly less than they spent on their phones! That was a theme, so many staff were on their phones alot, even at the expense of serving guests. That said, some staff went over and above, big shout out to Theodore in the restaurant, nothing was too much trouble, thank you. Management is nowhere to be seen, and overall the experience wasn't as we expected, we will not be back. We felt the publicity shots on website promised something different in reality. That all said, the views, the location and the overall quietness meant we had a very relaxing week, despite some of the poor standards of the hotel. Reading many reviews, there is a theme, so don't feel my comments are unique

Joao Miguel Santos

Once again and for the second time in 4 months we had a wonderful heartwarming stay. The welcome reception to us and our two little dogs was great. The reception staff, driver's staff, beach staff, housecleaning staff and staff at Nikei and Restaurant at the top are simply superb, professional and outstandingly polite. Food at both restaurants was great. We love our room at the four hundred level. THANK YOU very much to all.

Jacek Kasperowski

I`m writing the review sitting on my balcony enjoying wonderful view of Spinalonga island. I can’t recommend Domes Aulūs Elounda Resort highly enough. From the moment I arrived, I am blown away by the warmth and hospitality of the staff. Every member of the team is ensuring that my stay is comfortable. Really appreciate it! One of the standout features of this resort (worth mentioning) is the dining experience. The variety and quality of food offered is top-notch. As a Hilton Diamond i was upgraded to Sea view room with shared pool. Room is cozy and well maintained. So making a long story short Domes Aulūs Elounda Resort is the perfect destination for anyone looking for a luxurious and relaxing getaway.

Atlanta X

Our last night here on our honeymoon (non cool living). I know everyone has a different experience but we have truly had the most amazing time. When we arrived at midnight after 13 hours travelling the day after our wedding and exhausted, we had a quick check in to our room where they had sandwiches and drinks for us in case we were hungry- we went down the next morning to have a proper introduction to the hotel. Prior to our arrival, they’d already upgraded us free of charge to a sea view room. We have had the best time from the moment we arrived up until now, staff have been nothing but amazing- every time a drink is empty they’re asking if you want another, reception have been amazing and make it so easy to book a taxi if you want to go anywhere. We asked how much it would be to upgrade for our last 3 nights to a private pool which was taken to the manager, we then had the guests relations manager come out and speak to us who told us they would upgrade us to a private pool room free of charge as there was one spare which has been absolutely beautiful and we never expected. We never once struggled to get a bed at the main pool even though we weren’t going to get a bed until 10/10:30 every day. The breakfast is the same every day but plenty of options, the food has all been lovely in the main buffet - a bit samey every day but if you book the restaurants it breaks it up (do this when you arrive as they get full quickly). We truly don’t have a single complaint. It’s a lovely place to come if you want to relax, forget what the day is and not even know what the time is. Like I said, I know everyone’s experience is different and not every may be happy but even not having cool living we definitely feel we had a 5* experience and it was worth every penny🩷

János Grichisch

Hi everyone, We spent 7 days here for the second time. I would say it's not an accident. Honestly, I would come here in every year if I could do. Why? Because, it's perfect choice for real 5 stars lover. it's perfect choice for families. it's perfect choice for romantic types. it's perfect choice for food lover. it's perfect choice for cleanliness lover.

Nikki

We have just returned from an amazing family holiday with our 2.5 year old. This hotel has absolutely everything you need. We stayed for 1 week, only a short drive from the airport which is perfect with a little one. The hotel is beautiful, with such a Greek feel around the place, beautiful plants everywhere. The pools are so clean & the water park is amazing for all ages. Me and my husband love the slides. The food was one of the best we have had at an all inclusive resort. Such amazing choices and love they you can visit all of the restaurants too! The staff are so friendly, a special mention to Stella how is a waitress in the main restaurant for lunch and dinner, her service was amazing & she went above and beyond for us - excellent with the little touches and wine suggestions. The drinks were also amazing, so much choice everywhere and loved how many bars there were around to visit. The entertainment in the evening was perfect for our toddler, lots of fun and dancing. Thank you for the great memories.

Arlene Steenkolk

Its an all inclusive resort food needs to level up. The resort was great you have to get up early to get a spot at the poolside for the day. Our room was pretty decent sea view and easy access to the main area.

Micah Mirigian

This hotel and the staff are amazing! We’ve loved staying here and our kids had so much fun. Our ferry was canceled due to a strike and the hotel stepped in and helped us stay another night in the same room as to not disturb us more. I highly recommend coming here!

Sabrina Slaughter

We spent our summer vacation in 2024 here and loved it. Close to the airport. Top notch service. Clean resort and so much to offer. Great all inclusive buffet food and also drinks and the other restaurants offer great food. We where really hyped about coming back in 2025 but now that we found out that they are turning all the heated pools into adults only pools now and also block off part of the restaurant and the beach for adults we are not so sure anymore. It is so hard already to find a family friendly resort thats been renovated, so we were happy to find the Creta Maris and now they’re slowly making arrangements towards all the other fancy hotels as well.

Matthew Tauaese (Mattytau10)

Domes Zeen Chania is an absolute paradise! The location is breathtaking, right on the water, offering stunning views that left us in awe. Our room, closest to the water with no obstructions, was simply gorgeous and felt like a private oasis. The staff, especially Marialena, Natalie, and Theodore, provided exceptional care, attending to every detail with warmth and professionalism. The breakfast buffet was delicious, with a fantastic selection of Greek options that we loved. The outdoor gym was a dream, perfectly blending fitness with the stunning surroundings. We adored the beautiful walk along the coastline to the Old Harbor, a highlight of our trip. We can’t wait to return to this incredible hotel!

Heidi Celeghin

This is a gorgeous property. The made us feel very special from the moment we arrived. The rooms are so comfortable and well appointed with an incredible view. The breakfast is extensive, delicious, and fresh. I’d love to return and spend more time here.

Miriam

This is a great hotel within a nice walking distance (about 40 mins) to Chania Old Town. The service is impeccable here! We were greeted very nicely by Maria and she’s been making sure we’re alright throughout our stay. Kristina (Haute Living Supervisor) recommended great day trips and restaurants. My highlight was my spa treatments (I went for a facial and the Minoan massage with body scrub). Marina (the spa manager) was outstanding. She is extremely knowledgeable about the treatments, products and general health matters. She also knew a huge amount about the island. She is extremely skilled at her job, very lovely and caring and makes sure you have the perfect relaxing treatment. She’s fantastic! Overall we really love this hotel, but if we could change one thing, it would be to somehow add a sandy beach (this one is pebbly) to it and to serve more traditional Greek food. But I know the beach request might be hard… :)

Gautam Malhotra

Family of vegetarians and mobility challenges had an excellent stay: They immediately and consistently treat you with friendly courtesy that persists throughout the stay. The accommodations are accessed via golf carts which are frequent enough and easily available. My wife is mobility challenged and this place has ramps essentially everywhere. The beach is modest but adequate with cabanas, seating, and dedicated bar. The walk to the beach is negligible. The breakfast buffet was quite good quality and variety but again it is the consistently courteous service that bears repeating. The restaurant manager was proactively seeking out ways to make us comfortable. The food is quite good with a mix of local and modified options. Even though i eat everything, my family is vegetarian and they were quite happy with the options. Their menu is quite explicit about ingredients! My children absolutely loved the private pool which is why i felt comfortable giving the rooms 5 stars (otherwise i would have said 4 stars as the room was on the small side compared with other hotels) and it was well air conditioned and well maintained each time we returned. We had an excellent experience here.

Richard Gould

Unbelievable hotel experience - the individual rooms w/ pool, the breakfast buffet beside the pool, top-notch service in every way. One of the best hotel experiences I’ve ever had. I would 100% stay here again!

Gnabbla Gnabbelino

We came here during our holidays for the second time. After a week it was hard for us to leave again. The hotel is very nice and you quickly feel welcome. The staff is always super friendly and professional. We happily spent the evenings at the main bar enjoying the drinks and music. Even though they were always busy, they never forgot to smile and to make you feel welcome. For this they deserve a huge compliment. Again we were happy to have spent our holidays here. A huge thank you for the great time. Especially to Manos, Fabiola and Niki. We enjoyed our stay and surely will come again.

Prudent Haughton

The staff were incredibly friendly and welcoming, making us feel right at home from the moment we arrived. The hotel was spotless and offered excellent facilities, making our stay very comfortable. The only minor downside was that the service was a little slow at times, but this may have been due to it being out of season during our visit. Overall, a great experience

Nikos Galanos

Perfect place for your vacation. The stuff is always helpful and willing to serve you! The rooms were great and we got ourselves an upgrade too, as soon as we got here. The food had many options and that was also nice. We liked the fact that the hotel had everyday entertainment at the main bar!

Kristen Sor

A very nice hotel, with an incredible beautiful area! When we entered the lobby of the hotel first impression wasn’t the best, it looked outdated, however the sight of the pool changed everything, the rest of the hotel is amazing! We were lucky to choose the best room with a pool, and this room also has special benefit as drink service at our sharing pool to the sunbed, the girl waiter was very polite and friendly. Overall, very relaxing holiday, we will definitely come again, maybe even later this season!

Hava Murati

We have just returned from an amazing week at this hotel. We booked directly from their official website eoom and flights, and concierge contacted us and organized for us free shuttles, what was very convenient. Also I liked booking process of the theme restaurants, just online from the same website, one submit and we had all restaurants. By the way food there was much more better the in the main restaurant. The staff are fantastic, every one if them and the gardens superb. The hotel should be proud to have such team.

R H

We had a lovely stay of 10 nights at this hotel. All of the staff were extremely courteous and helpful and made sure our stay was the best it could be. We would not hesitate to come back here. I would suggest the following for feedback - which whilst did not take away from our overall experience at the hotel, could be improved for future guests. 1. Porridge at breakfast would often be cold - I do not think the electric hob where the cast iron pot was placed was hot enough to maintain a desired temperature. Especially as the pot was topped up with milk throughout the course of breakfast - this often led to cold and overly milky porridge. A real shame for us porridge lovers! 2. The BBQ held at the Core / Street Food location on Thursday was not included in the half-board option despite other nights being inclusive. This was not properly communicated ahead of time which did result in an unexpected bill. 3. We have a 10-month old who crawls everywhere and presented us with a first hand experience of the level of dust that can accumulate on the marble floors. Whilst high traffic areas such as the hotel reception are hard to keep pristine, we did note that certain parts of our family room caused some black feet and knees! I'm not sure if cleaning staff regularly mop the floors or just do a light dusting - but more could be done here to improve the cleanliness of the floors. 4. The golf buggies are a great touch and ensure guests can be at their destination in no time. However the waiting times from the family pool area back to the main resort can be long. We often decided to walk it back instead of waiting and whilst I was happy enough to get some much needed exercise, this would be a concern for anyone less able to do so.

Carolin Mitrenca

We are extremely satisfied with our stay at this hotel. Stella, the manager, took excellent care of us, especially since this is our second visit and we are celebrating our wedding anniversary. We are thoroughly convinced by the quality of this hotel. The rooms are spacious, clean, and offer an amazing view. The staff are friendly, and the food included in the half-board option is delicious. The beach restaurant is fantastic for lunch, with great food and a superb atmosphere. Nikos form the beach is kind, funny, helpful and always in a good mood. Both the pool and the beach are beautiful. The golf carts that transport guests around the property arrive quickly and are very convenient. Additionally, this hotel is very child-friendly, making it a perfect destination for families. Overall, we highly recommend this hotel and look forward to our next visit.

Sophie D

I had an absolutely perfect stay at Domes of Elounda. From the moment I arrived, the staff was incredibly welcoming and attentive, making sure every detail was taken care of. The room was spotless, comfortable, and beautifully decorated, offering all the amenities I could possibly need. The hotel’s location is ideal, making it easy to explore the surrounding area. I especially appreciated the delicious meals each day and the peaceful ambiance throughout the hotel. This was a truly exceptional family experience, and I can’t wait to return. Highly recommended! Thank you for everything!!!

Valeriia Perepelitsyna

I was in this beautiful hotel in September and I was fully in love. Nice rooms, amazing staff and gorgeous views. Everywhere you can see the sea and mountains. It’s was unforgettable. Definitely will come back. Thank you so much for everything ❤️

Emily G

We stayed here for a wedding and the entire experience was incredible! Rooms - The accommodations were charming, but they did show some signs of age. A few door handles were a bit loose, and there was a minor leak in the shower. A little extra maintenance would elevate the experience even further. Service - The service was outstanding! I would rate it six stars if I could. The staff were consistently attentive and friendly, making us feel genuinely welcomed throughout our stay. Location - The location is absolutely breathtaking. The views of Spinalonga are stunning, and the beach is delightful, with olive trees offering natural shade for relaxation. Overall we really enjoyed our stay and I will definitely be coming back!

Ben Cronin

This is our third visit to a Domes resort. All visits have been in luxurious facilities, in private areas. Which is what we wanted in our visits. On arrival we were greeted very well, with a nice drink and tour, which was welcoming and informative. Our stay here was for our “Mini-moon” a short stay away after we got married, which we were accommodated for, had some lovely welcoming gifts and some chocolates, flowers and love heart roses on the bed. The room itself was beautiful and was a fantastic room, very pleasing on the eyes and a great view. However, the room we stayed in didn’t get a great deal of sunlight all day due to the positioning, which was a slight downside, had you stayed in the same room on the opposite end of the pool, it would have had sunlight in the afternoon through until sunset. The restaurant you have to reserve a table for the evening, which we wasn’t aware of on the first night, but as soon as we were made aware it was no problem. The food was excellent and the staff were very knowledgeable and helpful through the service and accommodating for vegans and vegetarians. The sun loungers by the pools were also affected by the positioning of the hotel as the hotel structure blocked some of the sunlight, not too bad if you like the shade. All in all was a lovely visit for us, it was a nice break from reality, great architecture and some lovely views. Would recommend to stay at this hotel, but would recommend short duration stays and in the hotter months to accommodate the sunlight etc.

ana kuznecova

Late review but my husband and I stayed here for our honeymoon in October. It was beyond amazing. Great staff and great facilities. Our days consisted of the breakfast brunch (sometimes with a mimosa) followed by a gym workout (pretty good facilities which people rarely use) followed by a day at the beach ordering white wine and Greek salad. In the evening we would step out to Chania for dinner, you can either take a quick 20 min bus or order a taxis. Regarding the food, the breakfast was exceptional with a different buffet menu every single day. You can also order omelets and any coffee or juice. The lunch menu was fairly small but perfect enough for us. Also, the streets are not unsafe at all, we felt perfectly safe walking to the grocery store or nearby restaurants. There are a lot of cats (not at the resort but nearby) , we ended up being guilted by their cuteness into buying cat food everyday but it made our experience that much better. We definitely will be back! Also highly recommend swimming in the ocean or doing a boat trip if the weather is in your favor!

Ale

Best hotel I've ever been to. Amazing staff, extremely friendly, everyone focusing to give you the best possible experience. Nice restaurant in the resort, perfect beach with soft sand, cleaned every morning, spectacular breakfast, everything extremely clean, comfy rooms, and the most relaxing architecture. All details of this place have been thoroughly made to match the natural setting. Perfect view from the rooms, good massage at the spa, and outdoors and indoors gym open 24 hours, just enough for basic exercise. Can easily spend here a week without getting bored or leaving the premises. Very quiet also. Took some pics of the gym for those who need to see details.

Julie R

This hotel was fantastic! The staff were incredibly friendly and helpful. What really impressed me was how they'd check in each morning to see how my stay was going and if there was anything they could do to make it even better. Spotlessly clean throughout, I can't recommend this hotel enough!

Quinn Williams

Even after a year since staying here and traveling to different hotels, Noruz Domes is the best hotel I’ve stayed at with my husband. The resort, staff and food were incredible. When we had issues with our hot water, the staff was quick to address the issue. We want to thank Abel Sorreno for making our stay extra special. We got a chance to stay in three different rooms from the upbeat retreat pool to the absolute haven suite — which was literally heaven on earth! We can’t wait to come back! This place was like the white lotus 🪷

Miles Y Hamilton

Excellent hotel, we had a beautiful swim up room which was memorable for its views and set up. The pool areas are very nice and the hotel is clean and very modern. Food on the whole was decent with a good selection of restaurants. Drinks in the bars and restaurants are excellent but they were very hit and miss by the pools, some were not drinkable.

Xenia Schenkel

We were a couple of days at the "White Palace." From start to finish, it was a wonderful experience! Arrival: We arrived relatively early but were able to check into our room immediately. To our surprise, we received a room upgrade to a villa with a private pool. What a great surprise! Food: The food was fantastic. At the buffet restaurant, you can eat without a reservation at lunch and dinner. The selection is HUGE... and the food was always very good. At the other restaurants, you need to make a reservation for dinner. The food there was also outstanding. Room: The pool in the villa was cleaned daily, and the minibar was refilled every day. Everything was always very clean and tidy. Beach: The private beach belonging to the hotel is well-maintained. Sometimes some seaweed would wash ashore, but it was quickly removed by the staff. You could also order drinks at the beach, which were brought to you quickly. Staff: THANK YOU! The staff was exceptionally friendly and attentive. For example, one employee noticed that I really enjoy the foam on my cappuccino. When I returned from the buffet, a cup of milk foam was waiting at my place! I've never experienced such attention to detail and care in any hotel before. For any questions or requests, you could always contact the staff via WhatsApp and receive a quick response. Departure: Our flight was very late in the evening. After consulting with the hotel, we were able to stay in our room until departure. That was very accommodating and customer-friendly. Conclusion: A beautiful and clean hotel, delicious food, courteous and friendly staff. We will definitely return and can hardly wait! Thank you very much!

Emanuele Ponzo

What amazing experience we had here at the Grecotel! The atmosphere is magic, the Team is outstanding, every single people from cleaning to servicing, to management over the top! The food is incredible good and there are so many variables for any kind of palate! White is an experience, and Asian cuisine and Lobster restaurant is not very common on all inclusive! The kindness of all Team give the opportunity to anyone to enjoy every single moment. We have spent two weeks I wished to have booked a month over here! Just to give you a sense of level of this Resort. I got a nanny in the resort from the Team to dine at the only Adult restaurant. I loved a wine and after I finish the dinner and I found a bottle in my room. The care is over the moon! This is the Place for anyone, family, young couples, older people anyone literally anyone! Thank you so much for the wonderful experience!

Diana T

It's a nice hotel for adults that are seeking a pool vacation - the pools are nice with animation and music. Service is great, rooms are clean and nice (although air conditioning cannot be programmed to temp, only to speed...), the hotel is not wide spread at all, hence not much green. The beach is very small and thin, nor inviting at all, but the pools make up for it - there is even a sun protected pool for small kids (however right next to the pool with music and animation...). The kids club is a small tent with no visible toys or kids decoration, not inspiring or inviting. Overall, if you're after good service, food and pools, that's great. For beach and family, there might be better options.

George Nurijanian

Had a great experience here. At first I was a bit disappointed by the relatively small pool, lack of activities, dated buildings and rooms, but after the second day all that was in the past as the hotel continued to impress with its hospitality, variety and service. Great, friendly staff who anticipate all your needs (thank you, Nikolai, you’re the best!), wonderful diverse food in each of the many restaurants, plenty of options. It won our hearts even if not every part of the place was perfect. We hope to be back one day again.

David Vater

We stayed here back in June 2024. We feel in love with the place right away. The staff was there to welcome us as soon as we got out of are taxi. They took are bags to take to are room. We went to sit inside to have a drink (non-alcoholic) and they talk us through how to book reservation with all the restaurants on the resort and how to download the app to use. The app was really easy to navigate. You do need to have the app so you can book spa appointment on your reservations at all the restaurants there. We had a swim up room. First time having one and we loved this. There are lots of different types of rims they’re available for people. They also have small villa. It a short walk to the beach. If you want to go sightseeing on the island. You either have to hire a car or book private taxi. As you are a bit far away from everything the pricing was affordable. The food at all the restaurants was out of this world and the drinks were amazing too. Most of the drinks are included when you are all inclusive but there are some that are not part of the inclusive package. Would strongly recommend this resort to couples. Has a great atmosphere all staff are welcoming and friendly. They have entertainment on every evening.

Adrian Johnson

Stayed at Stella Island in August, a special holiday to celebrate our anniversary and retirement, On arrival in the evening we were greeted and made extremely welcome, with a lovely cocktail, after being dropped at our room, which was a swim up, the room was immaculate, a beautiful cake and chilled wine had been left for us, such a nice touch. The food, service and facilities did not disappoint. All of the staff were attentive nothing being too much trouble, the food was superb with plenty of choices, the steakhouse restaurant in particular was amazing, thank you to all for very special stay. I would definitely go back without hesitation. 5 Stars

mary buckley

Went here for our honeymoon and definitely want to come back.... we were both so sad to leave but so happy we were lucky enough to experience this spot. The staff are all absolutely amazing and I genuinely cannot put into words how absolutely amazing and stunning this resort is.

Hannah O'Gorman

Wow, we were blown away the minute we arrived it is truly breathtaking. The most wonderful thing about the stay is the staff they really go above and beyond to make your stay special. The food is exceptional, I cannot express how well they execute every dish. We had the most amazing time and made the most beautiful memories. The entertainment is incredible. I was lucky enough to get engaged whilst at Stella island and they truly helped make it so magical. We cannot wait to return!

Rebecca Dodsworth

We had our wedding at Stella Island Resort and Spa. It was the most perfect day. They had arranged everything for us and didn’t disappoint. The hotel is stunning and the staff go above and beyond to make you feel special. The rooms were cleaned daily with towels changed twice a day. The restaurants are amazing, we went all inclusive and it was worth every penny. We will be going back

Emi Ymerai

Absolutely stunning resort with breathtaking views, impeccable service, and top-tier amenities. The private cove, beautiful rooms, and exceptional food made for an unforgettable stay. Highly recommend!

Michelin Guide

A true five-star hotel with nothing to complain about, except for its remote location. Many hotels claim to be five-star but barely reach four at their peak. This one truly delivers luxury, with exceptional rooms, outstanding staff, and food and drinks that exceed expectations. The only drawback is the location. The nearest large town is about a 30-minute drive, and having a car is essential since there is nothing nearby. For a relaxing, stress-free vacation, this might be the perfect choice. The beach is beautiful, the dining options are excellent, and everything within the hotel meets the highest standards. Those who prefer walking to a bar or taverna may find this inconvenient. Even with the remote setting, which was not an issue in my case, everything else was flawless.

Tobi Schmitz

Summary: Second time in Daios Cove and we were not disappointed. It is still a beautiful place with lots of things to do. Front desk: Excellent speed and when we asked for a specific room, we were moved promptly when it became available. They also organized the toy that went missing because it was caught in the sheets… Beach/Pool: It was quite packed on the peek days and yes, quite some sunbeds were occupied before breakfast. We still enjoyed it as asking for a sunbed usually worked. The dive crew offered free trials in the pool which I think is a great idea for the kids. Food: Great choices of gluten free stuff. The staff is very attentive to food allergies. The manager of the breakfast was super helpful and from the first day on, we could enjoy gluten free waffles and pancakes. Consistency with the gluten free waffles and pancakes can still be improved. Sometimes they are great - other times the kitchen used too much corn flour. It would be great to have a recipe everyone could follow. Most dishes were great, though the new interpretation of the excellent “Galaktompureko” was a big disappointment to us. Sadly, there was no way to have it the “old” way. Family: It was great that we could use the Ocean for breakfast. We did not quite understand, why there was an adult section as the whole Taverna-Restaurant is there for breakfast (adults only).

Uwe Otte

Daios Cove is a fascinating resort with a unique pricing structure that may take some getting used to. For those on a half-board plan, it’s not immediately clear which restaurants are included. If you want to try a different dining option, like the Pangea buffet, you can expect a discount. There are also multiple breakfast options available, and if you opt for an all-inclusive package with a suite, all dining venues are accessible. However, the prices can be quite steep, with items like beef tartare on toast costing €32, a Daios Cove croque at €28, and a beef burger also at €28. The private bay and infinity pool are truly beautiful, though the distances to rooms and villas can be long. Thankfully, golf carts are available to help. The rooms are exceptionally clean, and the staff is generally friendly. However, it is quite peculiar that the pool closes strictly at 6 PM, with staff even going so far as to remove swimwear left under umbrellas and ask guests to leave the area. There is also a somewhat rigid policy regarding the sunbeds: each one has a sign informing guests that if a sunbed is occupied but not in use for 20 minutes, the staff will clear it, and belongings can be retrieved from a locker. Despite these quirks, Daios Cove offers a high standard of service and a beautiful setting, making it a memorable place to stay.

Kinsey Kowalski

We absolutely loved our stay at Daios Cove. Beautiful resort, clean, well designed (except for the elevator system, that’s cool in concept but not logistically sound as you can’t transfer between sides easily). Amazing food. Definitely get full board as it’s easily worth it. The slow roasted lamb at the beach restaurant was honestly the best meal I had on our entire vacation. If you’re looking for an adult only resort, this is not it, but we didn’t find it to be too obtrusive to our stay. I honestly wish we would have just stayed here instead of heading to Chania after 2 nights.

Mohammed Aamer Sawid

Exceptional experience at Avra Imperial Hotel! Our stay at Avra Imperial Hotel was nothing short of perfect. From the moment we arrived, we were welcomed with genuine smiles and outstanding hospitality. The staff went above and beyond to make us feel comfortable and taken care of – always helpful, kind, and attentive. The rooms were spacious, modern, and spotlessly clean. Everything was designed with comfort and elegance in mind, and we felt relaxed and pampered throughout our stay. The food was simply fantastic. There was a wide selection at every meal, with fresh, high-quality ingredients and plenty of variety to suit all tastes. The chefs were happy to accommodate special requests, showing true care and flexibility. One of the absolute highlights was the breathtaking surroundings. The hotel offers stunning views that leave a lasting impression – whether you’re relaxing by the pool or enjoying a quiet moment on the balcony, the scenery is unforgettable. We are so grateful for this amazing experience. Thank you to the entire team at Avra Imperial Hotel for making our holiday so special. We highly recommend this place to anyone looking for a luxurious, peaceful, and truly memorable getaway. We will definitely return!

Amanda Rogers

As I have a health condition I was looking for a good quality hotel in a quiet setting with easy access to good quality meals, I found this in the Avra Imperial hotel. My room was in the Residence Collection (Adults only) which was lovely and quiet with a stunning large pool, plenty of decent seating and restaurant/bar. I was upgraded to a room with a plunge pool and loungers, which was great as I spent a lot of time on my room's terrace. The reason I gave 4 stars for service and not 5 is that the staff who delivered room service, which i used several times, were unpleasant. This was in stark contrast to the rest of the staff, either reception, restaurants/bars or concierge who were extremely helpful and pleasant.

Jason Stokes

This is a nice hotel, it looks very impressive. Food both breakfast and evening meals are varied and good. We used one of the restaurants on site one evening, and that was very good. Everywhere is clean, tidy, and well maintained. We had a room with a swim up shared pool because we wanted our own space without the usual sunbed issues. Unfortunately, the patio and pool area was completely in the shade from about 1pm. We found the buffet restaurant area very loud, and it would have been nice to have some dress restriction in the evening. The tea and coffee wasn't refreshed after the 1st day, but water was supplied. Overall 4 stars.

Tom Daley

Great experience, stayed here for a week in the Residents Collection. It was a pleasure, the staff were attentive and the place was clean, tidy and well designed. We were greeted with complimentary food and mini bar upon arrival which was greatly appreciated. The only drawbacks were the cats making noise at night and it seemed every pane of glass on the buildings balcony’s (not the windows) had been scratched around the edges. But both of those are very minor and certainly do not take away from my experience in the slightest.

F Clark

The hotel was lovely in general, big clean pools, lots of loungers, delicious and varied buffet. Having said that, we had several little niggles that added up to an overall okay experience. Firstly, we'd paid up for a private pool and unfortunately the room we were given never got any sun so the pool was freezing and we didn't use our private terrace (we were there in mid-Sept and it was only 20-24 each day with a cool wind so shade wasn't appreciated like it might be in summer). We told the reception about this and they insisted every room got sun, as if we hadn't stayed there and known...? The hotel also didn't seem to encourage or support refilling our own bottles. We asked where we could do this and were given three new plastic bottles instead. We eventually found a cooler in the gym, but would have been nice if they promoted this more to save plastic waste. One perk they offer is a pillow menu, but we were told it was "unavailable" during our stay. They also claim to offer a transfer to the airport, but we were told that was only if we stayed a full week. Staff were nice enough, but fairly unhelpful. We were often met with "I don't know" or shrugs when asking for things. Perhaps we got unlucky, esp. with the room and private pool we hardly used due to lack of sun, but we don't feel we got value for what we paid and wouldn't go back.

Jennifer York

Incredible experience! This was an amazing property and the service, along with the amenities were great from start to finish! My husband and I went to Elounda on the third leg of our island hopping honeymoon and we most definitely saved the best for last! We were warmly greeted with drinks and snacks upon arrival as well as a bottle of champagne in our room (as well as the traditional honey and nuts). Every little detail was thought of, down to a heart shaped door mat in front of our room. They also had a private breakfast delivered for us in our room the first morning. We had a private pool and beach access which was WONDERFUL! The view of the sunrise was unforgettable! We also went to the spa and experienced the pool, saunas and steam room (A+ experience). We ate at two of the restaurants (Il borro and Yacht Club) and had room service during our stay. The options were unlimited, but our favorite was Il Boro. The staff there was so accommodating (especially our waiter, who is hospitality at the nearby university!) We also frequented the beach bar quite a bit and Andreas was awesome! The breakfast offerings on the property were also amazing… several traditional Cretan dishes. We were so relaxed by the end of our stay here at Elounda!

David Rossy

Stayed in the Presidential 1 bedroom villa for 3 nights ! Amazing time .. we took a helicopter from Mykonos so we were able to land right at the resorts helipad . They left us a bunch of wine , fruits , cakes and food in our villa waiting for us ! The hidden gem of this suite was the walkway down to a private jetty right on the sea ! Amazing little spot ! We also took out the resorts yacht for a day sail where I proposed to my girlfriend ! They set it up beautifully! 10/10 for style and service ! We did not visit the hotels pool since we had our own private pool and sea access but everything looked beautiful!

Moshe Cohen

A superb hotel, from the Elounda collection of Maré, Porto and Peninsula. Manolis, the manager and his super friendly team always make us feel great, on arrival and while we stay. The beach area, the restaurants, the attention to all details, are all first class! A unique experience, from first to last minute.

Milka

It is definitely one of the most beautiful hotel in the entire world. The view is just amazing and the hotel is superb. The spa is great and you have and exceptional view of the sea from the restaurant . There is also a huge golf course and a lot of activities like jet ski and boat trip. All the staff are extremely kind and respond to any request immediately. I highly recommend and I hope to be back there soon!

rand

I am always reluctant to critique a resort or a business as I believe negative criticisms ought be addressed directly to the resort itself. Yet, when it comes to the Elounda peninsula resort, the problems are so intrinsic to their business model, so ingrained in their philosophy that I am left little choice. Additionally, we previously posted on Travelocity about our stay and the hotel responded that we obviously must have stayed at a different hotel. But we did stay at the Elounda Peninsula hotel and not another hotel in Elounda. Yes, the hotel is situated on a beautiful piece of property and yes access to the sea is well thought out. But 1. Upon entering the lobby which lacks functional air conditioning and was almost 90°, one is greeted with the request for passports and a credit card. Immediately the hotel charges one's credit card for the entire stay. No greeting as to how was your trip, no warmth, nothing but a transactional relationship. Never have I been greeted with the demand for payment in full, not at a single hotel, not at a single location anywhere in the world 2. There is no air conditioning in the breakfast restaurant. Nothing like eating breakfast while perspiring in 90° temperature. There isn't even a fan. All one wants to do is eat as fast as possible and exit for a more appealing location. 3. While each guest is left a beach towel in their room, if one wants a second towel they are told that there is not a sufficient supply. 4. Those guest seeking quiet migrated to the periphery of the property. The Wi-Fi system does not work there. Hard to believe a "five star hotel"cannot get this right. 6. The umbrellas are 5 feet high and fenestrated. We were told by several of the employees that virtually every guess hits their head against these low lying umbrellas, and that several guest have sustained injuries.. Nonetheless, when we visited other hotels far superior umbrellas which do not oppose a threat to one's health exist 7. Even the senior management states that they are aware that systemic problems exist. As for the minor less systemic issues: 1. The bathroom in our two floor suite was not clean. There was toothpaste at here to the sink and hair in the sink. 2. The supposedly private swimming pool was not private. I refer management to the ERIKOUSSA room room 3153. The barrier between the staircase leading to the beach and the pool was absent, allowing all visitors to look in word. 3. The edge of the private pool was sharp and my son lacerated r his finger. The next day maintenance fortunately repaired the obviously irregular pool edge. 4. The luggage was brought to the living room on the first floor of the suite and left there. It took several phone calls to have the porter bring the suitcase up to the bedroom on the second floor. Additionally one should know that the steps are narrow, and one could easily trip and injure themselves. 5. The restaurant il. BURRO had a 30 minute wait after being seated before anyone came by to take an order. Three requests were made for bread. 6. Yes, we changed rooms to a better suite and thank you but even there the bathroom shower when carefully inspected had black hairs at the periphery. We were locked in financially as the hotel would not refund any nights. This is their policy and it is stated as such. Perhaps it is their policy because so many guest are unhappy. Perhaps it is their policy is so many people wish to leave early as the hotel does not meet the standards of a five star resort. Perhaps is their policy as they fully understand their shortcomings, but are unwilling or unable to correct their systemic faults. Perhaps is their policy as they more concerned with profit and not as concerned as they ought be with the guest experience. Perhaps if they had functional air conditioning, towels, Wi-Fi, cleanliness, drinks, which could be purchased from a mini bar instead of an empty mini bar, people would not want to leave there is little that they can respond to. Caveat emptor.--buyer beware