Karen Williams
BEWARE OF BURGLARS!!
We recently spent a week at this hotel and on the second night of our holiday our ground floor apartment was broken into, with the burglar climbing in through the bedroom window whilst we were at dinner - we were only out of our room for 1 hour. Thankfully we had a safe, but the burglar went through all our belongings, stealing €28.40, some perfume and a pair of sunglasses. The response of the hotel to this incident was disappointing - whilst we received an apology from the receptionist to whom we initially reported it, we heard nothing from the hotel manager, to whom the receptionist told us she would report the incident. In addition, when maintenance checked the window and discovered that the lock was not working properly, they screwed the window shut so it could not be opened. We were told this would be a temporary solution and the window would be fixed the next day, but no one came to fix the window for the duration of the holiday. This meant that we spent 6 nights with a bedroom window out of which we could not escape, had we needed to in a fire or other emergency, which from a health and safety perspective was unacceptable.
On checking out of the hotel we expressed our disappointment to the reception staff that the window had not been looked at further, nor had the hotel manager spoken with us about the incident. We were disappointed to be greeted with a response of 'thank you for your communication' and nothing further. We are very disappointed that neither this incident, nor the distress it caused, appeared to be taken seriously by the hotel. During our stay we were made aware of two other incidents that occurred whilst we were there, therefore, what happened to us was not an isolated incident. If you choose to stay at this hotel please check the security of the windows and be on your guard - especially if on the ground floor.
In the interest of fairness, the hotel itself was nice; the bed was very comfortable, the facilities and most of the staff were good, especially the lady who serves drinks in the balcony/lobby bar - she always had a smiling, happy face. The food was also of a good standard for a 3 star hotel. We will definitely NOT be returning though!
Fiona Gallacher
Just back from staying here for a week 12/2/25 , what a fantastic week we had, the hotel is spotless , the staff do a great job of keeping the premises clean and tidy.
The rooms were clean and spacious, loved the fact that the bedroom, living area and bathroom are all separate, balcony area is ample sized.
Food was lovely and although at times can be repetitive, there is always something that you can eat. Seafood salad was my favourite.
Location wise it’s great, it’s about 20 minute walk from the main strip, but there is plenty of shops and bars within 5 mins from the hotel.
On our last night we lost electricity in the room and it was rectified within 10 mins of me alerting staff.
We loved our stay here so much we booked to come in December while we were sitting by the pool.
There is the main pool and then the smaller quieter pool which has a splash pool for young kids.
Definitely recommend this hotel, great value for money.
Bronagh Moore
Great value in all inclusive. Place is spotless, plenty of beds by the pool (although it's a quiet week). Staff are really friendly, beds are comfy. They gave me my requested apartment. The facilities are great. There are two pools as well as a gorgeous little one for kids. Location is also great. Entertainment guy is also super.
pacific303
We stayed for a week from 26/01, and had a fantastic time.
After the very friendly Sara welcomed us, the check-in process was easy. Some people have an issue with the new rules regarding registering your details. As a lot of other places do it, I really don't see the problem. All you have to do is fill in a form with your name, address, and contact details.
The rooms are bright and spacious with a small (but not too small) balcony. The beds are comfortable, and there is plenty of storage space in the large built-in wardrobe. If you are on the edge of the resort and a light sleeper, then I would keep the window closed so you don't get disturbed by road noise, although this is minimal. A safe is available for €2 per day, plus a €40 deposit, which is returned when you leave.
The resort is very clean and tidy, and there are plenty of sunbeds around the two heated pools, which aren't at all freezing as other reviews have suggested. Even with temperatures of around 20c, it was perfectly comfortable to be in the pool. Be very careful when exiting the pool, though, as the tiles do get slippery.
There is a little mini-mart, with very reasonably priced drinks, snacks, clothing, gifts, and beach towels, as well as a selection of toiletries.
The restaurant was excellent, with a great choice at every mealtime, which appeared to be replenished often. Service at the Pool Bar is friendly and prompt, with a selection of spirits and cocktails on offer. Hot drinks, beer, wine, and soft drinks are available at the restaurant and Pool Bar, and are self-service.
Many, many thanks to Aurora and Emma for your excellent service.
One or two reviews have suggested that the beer is watered-down - I can assure you that it isn't! The plastic cups is a very simple system, whereby you hand over €1 and get a cup which you keep until you hand it back to redeem your deposit. They will happily swap a cup for a clean one.
The entertainment was a bit hit-or-miss, but the true star was Mauri with his infectious energy throughout the day. All day, he would be going round the pools, either encouraging people to take part in activities or playing games.
Overall, the Arena Beach provides excellent value for money, and we can't wait to go back (with more of the family this time) next April.
Neil & Diane, Room 226.
Evelyn Scott
Just back from a lovely stay at Arena Beach. The holiday was lovely. The apartment (101) adapted was spacious and the beds are totally amazing. The pool is lovely, plenty of sunloungers. They also have two wonderful cabanas to relax on. Plenty of entertainment but there was no noise after 11ish. 24 hour service provided so I felt very secure.
The gardens are landscaped and kept in pristine condition. The whole area is spotless. People felt totally at ease walking around barefoot. Food choices at breakfast, lunch and dinner are amazing and varied. No one could not appreciate the detail to presentation either. Snacks are provided between mealtimes.
The entire staff team work very hard to ensure this hotel is kept in tiptop condition. Maintenance staff were evident very day.
I couldn't find fault in anything about my stay. It was lovely and I would like to say a big thank you to all the staff for making my holiday brilliant.
It should be classed as 4 star without a doubt.