Ciutadella

Karan Thomas

I cannot fault our holiday that we have just returned from. There were 4 adults and a 20 month old. The accommodation was spot on, our room was in a quiet part of the complex. Great park to play on, water slides were brill! Food was more than ample, and there was a microwave to warm any food up, so I can't understand people moaning at that! It was our grandsons first holiday abroad and he loved every minute! A place called Jimmy's about 5 mins walk away had a little soft play area too which we visited a few times! A fantastic holiday and yes would definitely return again sometime 😀

TC

Luckily, we only stayed here for 4 days. All inclusive does not mean all inclusive here. We weren't aware of a room tax, which we had to pay as soon as we arrived. We were also charged an extortionate €30 for a safe key for 3 days! Then they wanted us to buy pool towels at €10 each. The food was the same every day. In fact, what we had Friday evening was on offer Saturday lunchtime, and the food was luke warm at best. There were no toiletries in the bathroom, and be warned, the bath is very slippery as there is no bath mat in the bath. My husband slipped and hurt his back. We only had housekeeping once in 4 days, too. The room flooded as we had a storm, and the rain came in underneath the balcony doors. My husband spoke to a manager from housekeeping, and she said she would deal with it. We saw no one, so we used a bath towel to try and mop up the rain water. The hotel did do some positive things, though. The bed and pillows were comfortable, and it was a nice touch to put a bag on the bed for guests to use and take home. The alcohol and soft drinks were of good quality, too. The local area has some nice bars and restaurants, and there are some good souvenir shops to buy the usual gifts to take home. All in all, we would not stay here again, but obviously, this is just our opinion. As we always say, all reviews are subjective.

Cross Stitch

The room had everything we needed all though some things was a bit outdated or broken (wall hooks and toilet was loose) room had a shower bath, they provided us with a travel cot for our infant also had a microwave, kettle and fridge which was needed for the infants bottles. Location was good, walking distance to a couple of small beaches and a small town lots of things to do places to eat locally. Three pool areas was all lovely too

Paul Lucas

We booked this apart/hotel as it looked really nice on jet2 website. Myself and my wife wanted a few days away in the sun relaxing, with it being the end of September we figured it should be relatively quiet with not many children...how wrong could we be. We arrived on Sunday around mid day and ad our room wasn't ready we had a walk around and grabbed some lunch,restaurant looked ok and food was fine. When room was ready we unpacked and went to relax by the big main pool...Relaxing wasn't an option as it was full of screaming kids...now I know it's a family hotel but some parents need to have control of their kids and not just leave them to their own devices. There are 3 pools in total with a smaller pool dedicated to children and a small pool near the multi purpose courts.We went to this one on Tuesday and Wednesday thinking it might be quieter but no ,parents with screaming toddlers were in this pool also.. Now we had kids and grandkids and we have never ever been to a hotel where parents just lets their kids act up and scream all bloody day long. After talking to a lot of others guests,they are of the same opinion that the bottom pool should be adults only. To add to the chaotic noise, people need to abide by the rules and not smoke in "No smoking " areas and they also need to tidy up after themselves. Definitely don't come to this hotel if you want a relaxing holiday as you'll need another to recover

Richard Porter

Sometimes I wish people would leave balanced reviews rather than critical reviews and they should focus on important things rather than some of the not so important things that 'entitled' people think matter. Overall the hotel is quite pleasant. I like the layout of the accommodation it's ground floor and first floor apartments with a kitchenette, couch and table so much better than just a bedroom in an apartment in a high rise. Check in time is 2:00 p.m. but unfortunately after arriving at 1:00 p.m. our room wasn't ready till 3:00 p.m, which was a shame. We had lunch, wandered about and hung around. When you go all inclusive, the main issue is food. I suspect every hotel that offers self service has issues with lukewarm food but usually there is a microwaves to heat it up. I don't think there's a way around getting piping up food when you are all inclusive? There is a specific pizza section in the restaurant but there is still a lot of choice, so you shouldn't go hungry. Some of the 'hot' food is a little bit bland. However, there is tons of variety. They did some theme nights - Mexican, Italian, Tapas and there was a grill counter - usually chicken/ pork dishes. Also tons of salad. Drinks are fine - San Miguel beer, local spirits and wine which are always going to be of lesser quality than branded drinks. The wine is drinkable - if you expect decent wine, don't book budget all inclusive. They also do some cocktails as part of the all inclusive, which were ok. Even though the kids have gone back to school in England they were a lot of kids about! But there are 3 pools - one waterpark for kids and the other two pools a bit quieter. Didn't really experience sunbed wars, there was always plenty of beds. Evening entertainment is generally aimed at kids/families. We went to the local square most nights (Jimmy Hills) to see tribute acts. The beach is not really a beach it's a gravel area. Apparently the sand has all been washed away? If you are slightly older and have mobility issues it is a bit tricky to walk down to. It is not a case of some steps down. Don't expect any sandy beaches unless you want to drive 30 minutes away. Mostly in the local area it's coves where you can swim / snorkel and they have some concreted areas to lie on. My partner suggested this was like Butlins-on-sea:-). She has a point, but for what you pay it's decent value. This is quite a big hotel catering for a lot of people. And it is suited to families. Occasionally you have a small queue for drinks, but nothing too drastic. On the whole the staff were great and the service decent. Don't expect 4/5 star as you didn't pay that kind of money. Overall we had a decent enough time.