5 Star Majorca Holidays

Markus “markobear1”

The CM Mallorca Palace was a decent stay , located 1 block from the Mediterranean. The Exceptional.....Service. All services were great, but especially the front desk staff ( big thank you to Sharon and Adrian ....they were the best! ). Also wonderful was the breakfast staff, always there for whatever I needed. Housekeeping was fast and efficient. Also fabulous was the breakfast selection. Wow. So tasty and the omelets were prepared by experts! The adults only CM Mallorca was perfect for the relaxed, no screaming , crying children , venue. The pool was refreshing, and sunbeds were always available. Pool aerobics and yoga were both available at the pool. The just OK.....the rooms were a bit spartan and in need of a refresh. Housekeeping seemed to ignore my clean- the -room sign and would just clean the room in a predetermined rotation. The door hanger room cleaning sign meant nothing. The beds were moderately comfortable, definitely not the best mattresses....again , in need of replacing. Entertainment was nightly, and there were activities for anyone so inclined. The general cleanliness of the hotel was superb. Super clean ,with cleaning staff constantly cleaning all common areas. Excellent! Prices were reasonable, and I received good value for money spent 👌. Handicap doable and recommended. Elevators worked flawlessly. Final take....recommended, and I would not hesitate staying here again.

Mick Byrne

Class hotel, very chilled, place is Immaculate and the staff are soo good. The restaurant is gorgeous with and outdoor option (see photo) and the freshness and variety of food is impressive. I would have liked another few days but I will be back. Location to beach is great for walks etc. Really enjoyed my stay couldn't fault it in any way. Well done all at the Palace

Arman Bayounsa

The staff were very kind and helpful. They were welcoming with warm smiles. We arrived late at night, and they kindly offered us a light dinner. On a thoughtful note, it was my partner's birthday, and the staff somehow knew without us mentioning it. They surprised her with a thoughtful gesture, which we appreciated. The lobby had a pleasant scent. The breakfast was extensive. It's a quiet and relaxing place. We would definitely stay there again if we have the chance.

Jesse

So our experience was disappointing. The flight got cancelled and we had to ask the hotel last minute whether they could help us out since we had a 3 days delay and couldn’t cancel the booking anymore. They offered zero help, we asked them whether we could move some of the booked nights to a few days later but they were not supportive at all. Its a 5-star hotel, and you would expect a 5-star service trying to find a solution. I revisit hotels frequently and a customer friendly treatment is what I’m looking for, they simply didn’t want to help out and it became clear very fast that our money is gone. So in the end we came a few days late and could only spend 1 night at the hotel and didn’t get any refund or alternative solution to help us. Our experience there; The check-in took 40 minutes which was quite annoying. The room wasn’t really any good; - the shower was inside a bath which is always a bit dangerous, the ventilation barely worked so the bathroom was smelling the whole day. - The curtains didn’t fully close, so you wake up early due to sunlight. See photo - We had a balcony room, but since the room was in the corner the view was mostly overlooking another roof. - The beds were comfortable luckily and the safe was functioning. The beach is very nearby, that was nice. The village that the hotel was located in was very boring sadly. Next to the beach they are no terraces or shops, it’s just hotels. I would suggest staying in ‘Port de Soller’ if you want to swim and have a nice coastline filled with places to eat/drink. Breakfast was OK, we were getting rushed to finish our breakfast before breakfast-closure time though. Swimming pool is good, but most of the items on the menu at the pool for snacks were unavailable. The pool also closes after the afternoon while it’s still super hot and sunny outside. I have not tried the restaurant. I would not come back, due to the poor customer support. I’d suggest finding a hotel in Mallorca that exists of more than just hotels.

Sharon Taylor

The hotel has beautiful gardens and is in a good location for beach. Lots of reasons why I would not stay again. I found the food average and not catering much for English. Entertainment mediocre - went out for better. Tried to use a bike at the hotel and was told only pm? Had to hire elsewhere. Only coffee in the room no tea !!! Zero atmosphere not even soft music around the pool. I never received a complimentary drink on arrival?

Viktorija Koluzajeva

Amazing hotel, we loved everything! Very good breakfast with wide selection of food. We also tried dinner which was also really good. Spacious and clean room with every day house keeping. The staff is helpful and kind. We had an issue in the room and it got rectified very fast while we were away. The pools are all great, amazing vibe at the rooftop and so relaxing in the spa area. Everything is clean and well maintained. Thank you for making our stay so special!

David Evans

Didn't know what to expect from HM Ayron Park , the hotel was a last minute decision but the hotel is perfect, we were offered welcoming drinks on arrival then taken to our room which was nice ,modern and clean . The food at Breakfast and evening has been very good with plenty of choice. The hotel pools have plenty of sun loungers with waiters getting your drinks but the sky bar on the hotel roof with a couple of pools and looking over the sea and Palma is just stunning. The stay at HM Ayron Park has been perfect and would be a hotel I'd definitely come back to

Piper Wright

Perfect stay, with perfect hosts. The restaurant staff were fabulous and catered to all our needs / dietary requirements. They made us feel most welcome. The hotel it’s self is stunning and we would definitely recommend. The pools were great, and plenty of sun beds to go round. Thank you to all staff for our wonderful stay🤍

Simon Navarro

It's not a 5 ☆ Hotel. It's a normal 4 ☆. The hotel was modernised and rooms are OK. Good size but no privacy to the neighbours and poorly soundproof. Food is standard, a low 4☆. Pool areas and views are great. But the best and really 5☆ is the crew.

Shee A

Stayed on my own for a last minute getaway. Lovely hotel in a good location with stunning views from the rooftop! They serve an awesome cafe con leche. Bar entertainment in the evenings was really good quality. Didn't brave the outdoor pools as it was cold out but I enjoyed looking over them as I sat and relaxed whilst reading my Kindle. Bar music was nice and chilled. Staff super friendly and helpful. Gave me solid advice regarding getting the bus into Palma. Took about 25 mins. Grabbed the 25 bus across the road by the sea and then jumped off at Balneari 4 when coming back! So easy. Nice to see the Xmas lights coming on into the evening. Did use the attached Tamashi sushi restaurant even though I'm no huge fan. Was well presented and tasted amazing. (Had veg gyoza and chicken sushi). Didn't have the main restaurant dinners. Breakfast was full of offerings. Definitely lined me up for the day. Attentive staff always clearing empty plates. Lift waiting was frustrating at times. I'd have happily walked (or at least walked down) if there was stairs going all the way up but in fairness I didn't ask. Used the indoor spa pool but not the other facilities down there. Looked nice enough. I just don't like saunas/steam rooms and couldn't be bothered to get in the gym. Wasn't much open elsewhere but it is the off season. Strangely as much as there wasn't many places to eat out etc, I don't think I'd have appreciated the coastal walks I did if the place was heaving in high season. Can totally see why people come this side. I usually head to the Palma Nova end. Would totally stay again here and recommend to others. Only 10 minutes from the airport too!!!

Dmitriy Franckevich

Beautiful hotel which it totally deserve name "palace". High quality service. Testy breakfast and diner. Not deep pool with warm water. The sun loungers around the pool enough for all so don't need to get up at 7 am to occupy them :)

Rand Ferej

Nice and clean hotel, great staff and good food in the restaurant hotel. Good atmosphere overall, I was there for a week and will definitely go back.

Joyce Platt

Currently staying here and everything is excellent from food staff accommodation, area around the pool could not speak highly enough of this hotel. Would definitely recommend this hotel and hope to return in the autumn

Hobig 1

Hotel staff very nice. Spa is average no hot tub, sauna full of naked men and women, shower head in steam room broken. Rooms are okay inside, but some rooms share balcony with other rooms. (Lack of privacy) Food is very good. And good value for money. Drinks are very nice. Waiters and waitresses are very attentive. Outdoor pool Is nice. Feels more like a 4 start hotel.

belfastladdie

A fine 5 star hotel with spa. The spa facility is restful and there are plenty of different things to try out- heated stone beds, sauna, steam room, water jets, jacuzzi etc. The hotel is spacious and well finished. The grounds are well kept and plenty of room around the pool. The food was delicious and an extensive choice. The service was discreet and polite. Very restful stay.

ava van straten

Lovely hotel. Very helpful staff in particular Anna on reception…. she is super friendly and goes out of her way for every hotel guest… a true gem. The breakfast is really lovely with a nice mixture of buffet and cooked meals at your request. We had the eggs and the porridge made fresh for us, it was really gorgeous. My only complaint is the coffee machine needed cleaning so it didn’t work. The waiters will bring you a coffee but they are busy so you have to wait. The pool was not heated (in late October), it was disappointing that we could not swim as it was so cold and the pool remained completely empty. I would definitely recommend this arty, lovely hotel but a few adjustments would make it perfect.

Sam Thompson

One of the best hotels I’ve stayed at. Staff were amazing, attentive and friendly. Room was incredible. We stayed in the Marcel Wonder. Good size and cleaned twice a day. Cleaners went above and beyond, even folded our nightwear. These little touches made our stay. Breakfast was also very good. Good selection of meats, egg dishes and pastries and very well presented. Breakfast staff were also amazing, even the waiter remembering our faces and room number made us feel special. Thank you for making our holiday a one to remember. All the best to all of the staff.

Megan Napier

This hotel was amazing! I liked that the hotel was located on a cove style beach. I loved the modern decor of the room and the views were unreal. I got the partial ocean view room and felt like I had full ocean view. My room had a balcony as well and it was so nice to sit there and watch the boats and swimmers in the morning. The service at the hotel was excellent and the food was delicious. It was a little more expensive to get food and drink at the hotel than off site. The spa was also great because the amentiies were open to all guest. I would do the cold plunge & sauna everyday. I would highly recommend this hotel!

Dawn Turner-Burr

Another fabulous stay at this wonderful hotel. Beautiful location and the service is outstanding. Always such a warm welcome from reception staff, bell boys etc. Particular thanks to the warm welcome every morning from the fabulous Juan, Miguel and lady with the glasses (sorry don’t know her name). Always so attentive and helpful. A real credit to your hotel. Lovely to see so many staff members here year after year. Shout out to Lucas who has moved from the pool bar to the restaurant too. Thanks for another memorable stat. We’ll be back!

B F

Beautiful hotel in an equally beautiful location. The pool is so relaxing, spa is fantastic and the massage treatments are amazing. The hotel restaurant is lovely and food is delicious. The location of hotel is perfect directly on the beach and a short walk to harbour where there are many restaurants and shops. Highly recommend for a relaxing holiday in the sun. Can’t wait to return.

Gaurav Bajaj

We didn’t stay at the hotel but had to go in for a couple of times over a couple of years to get some assistance. Both the times the staff was extremely helpful and went extra mile by booking us a cab late night and making a booking at a different restaurant as there restaurant was closed. Will definitely stay at the hotel in future.

SHANE LANNEN

Housekeeping was very poor. Damp smell in the hotel. Doors and windows open and it was freezing.Its no where near a 5 star. Would not be back.

Faya Moghadam

The customer orientation in this place is crazy good. Absolutely worth the money. We will come back next year ♥️ My top 3 favourites are: 1. Location 🏝️⛱️ 2. Food and Service (Kitchen work is top notch with high quality variant of dishes 🤰🏻All staff are amazing💎) 3.Rooftop FKK☀️🫠

Kelly Arenillas

I like the hotel, its a nice place to stay, near to the beach. The room is quiet big and the reception are very friendly. The breakfast are really good. I love to come again to this hotel

Jeremy Cadoret

Overall very good experience; very notably thanks to the genuine friendliness of the staff and management (this deserves 5 stars). However, the hotel currently does not hold its promises as a 5 stars hotel and would need an update. We've noted: - Stressed out and drained staff, its a management/cost optimisation problem, not a staff problem. - The lack of facilitation to tip the staff. - The amenities are clearly not 5 stars and need refurbishing. - Some days, food variety was really missing. Everything has to be payed on top, roof pool, exterior beds, pillows. It feels like the corporate culture is based on a model from the 90s, draining the staff i.e. lowering costs and pushing on add-ons; this won't bring long-term value.

Loredana Florea

Our experience at the hotel was wonderful. I would like to mention Antonio first of all for the moment of arrival. Every morning we were impressed by the quality and diversity of the food available at the breakfast. Daniel was always extremely attentive. The cook who prepared the omelette every morning is a delight :) , always cheerful and attentive. We served dinner twice and were very pleased with the many varieties of meat & fish, for the service and the enthusiasm of the employees. Congratulations!

Helen Somone

Overall, hotel is new with very good facilities. Excellent staff, always happy to help. Food is great, with a lot of choices for everyone. Small negatives: hotel charges for coffee capsules in the room (three are complementary, the rest you have to purchase). For a 5 star hotel, this is a bit silly. Rooms are new, clean and spacious. However, in our shower the water was always leaking outside the shower door. Looks like the floor angle in the shower was not done properly- result is a large paddle in the bathroom. Hair conditioner is not provided as well - in my view, not acceptable for a 5 star property. Reception- everyone is extremely helpful and nice, except one person - Iryna. It was a first time that receptionist made me feel like a schoolchild. Apparently, it is not acceptable to ask for beach towels at the reception, even though we were told at the beginning that towels are available at the reception and the pool and it was fine for 4 days in a row. Very rude and unwelcoming.

David C.

The hotel is beautifully designed. The rooms are big, nice and clean. The dinner is amazing. The Breakfast is bad ! It’s start at 8 a clock, and at that time you get already cold dry pancakes. The cheese and the Ham looks not really fresh. But who ever put the kiwi at the buffet, should change his job , any passion chef would put it strait at the bin. Even at 9 a clock no one touched the kiwi.

Adam Fiedler

All was perfect, food, rooms, pool area, location, reception staff, breakfasts… The only missing thing was some security system. During my stay by the pool I got attacked once by some drunk Germans but it took around 15 minutes for pool guard to come. And he couldn’t even solve the situation. But I understand that’s because this is very uncommon in the hotel. I just didn’t expect to feel not 100% safe there. But besides that everything was perfect and I would for sure come back again! It was my best vacation ever.

Sasa Mandic

Hipotels Playa de Palma Palace – A Luxurious Escape by the Sea If you're looking for a perfect blend of luxury, comfort, and unbeatable location, Hipotels Playa de Palma Palace is a true paradise. Situated just steps away from the beautiful Playa de Palma beach, this hotel offers an exceptional experience that exceeds all expectations. From the moment you arrive, the modern and elegant design of the hotel greets you. The spacious lobby and welcoming staff set the tone for a truly relaxing stay. The rooms are nothing short of stunning—stylishly decorated with modern furnishings, and equipped with all the amenities you could ask for, including comfortable beds, spacious bathrooms, and private balconies with spectacular sea views. The attention to detail throughout the hotel is evident, making every corner feel luxurious and inviting. The hotel’s facilities are top-notch, with a stunning outdoor pool area surrounded by lush gardens, perfect for unwinding in the Mallorcan sun. The wellness center and spa offer a serene escape with a range of treatments designed to rejuvenate the body and mind. Additionally, the fitness center is well-equipped for those wanting to maintain their workout routine during their stay. One of the standout features of Hipotels Playa de Palma Palace is its exceptional dining options. The on-site restaurant serves a variety of delicious Mediterranean dishes, with an emphasis on fresh, local ingredients. The buffet breakfast is a highlight, offering a wide selection of food that caters to all tastes and dietary needs. The hotel’s location is ideal for exploring the island, with easy access to Palma’s city center, charming coastal towns, and beautiful beaches. Whether you’re looking to relax by the pool, enjoy the beach, or explore the island, this hotel offers the perfect base for your Mallorca getaway. The service is outstanding, with a friendly and attentive team always willing to go the extra mile to ensure your stay is as comfortable as possible. From the front desk to the restaurant staff, everyone makes you feel welcome and valued. For those seeking a luxurious, yet laid-back beachside retreat with impeccable service and modern amenities, Hipotels Playa de Palma Palace is an unforgettable choice.

Jeroen Kroon

Very friendly staff and willing to help with everything. Breakfast is good but not 5 star worthy, 5 stars? I don't know where I can find them. We have been a few 5 star hotels but never had a poor one like this one. I have seen better 3 star hotels then this one. The hotel is out dated and not what you would expect off a 5 star hotel. Lack of maintance is clearly visible No coffee or Tea equipment, no bottled water, shower entrance is small, same for the toilet. It all looks very outdated. Airconditioning is not cooling at the moment (20 tot 26 degrees outside) and only heating so ventilation in the room is not possible. So bottumline, we had a good stay but not what we expected and what we payed for, thinking we would we in a 5 stars luxurious hotel.

Benoît Rosy

We stayed 3 nights here somewhat "accidentally". We had booked a stay in another property in a nearby village but our apartment had a technical issue so that property proposed to transfer us to this hotel. We took the deal, which was sweetened by the inclusion of half board at no extra cost. After we checked in here, it turned out our room had an A/C problem so yet again we were moved but within the same hotel this time, and to the biggest suite in the place, no less 😁 The facilities, general setting and atmosphere are great. The hotel clearly targets a German audience (we were among the few non-Germans and the staff insisted in talking to me in German despite my decent effort at Spanish 😅) and the standards are high. Food at the dinner and breakfast buffets was excellent with great variety. Staff was very professional. The room, needless to say, was amazing.

Andreas

Perfect hotel for our stay at Mallorca. Clean rooms, good breakfast and serviceminded staff. We really enjoyed Cala Ratjada! Off course a lot of tourists like the rest of Mallorca, but the town has kept much of it authenticity.

Yen Su

Good food and friendly staff. Our room was very spacious and quiet. We enjoyed our stay there.

Chloe Gabrail

A lovely hotel. My kids also enjoyed as there is so much to do for them, the pool, kids club and playground were great. The suite was spacious and clean and an added bonus having a large terrace with the jaccuzi. Very accommodating staff who brought food to our room when we arrived at night, also every breakfast and dinner they had a table set up for our family with the highchair and kids chair ready. Very thoughtful. We had a lovely stay and would reccomend.

Tony Thomas

I was immediately impressed by the ambiance of the hotel from the moment I walked in. The host greeted us warmly, making us feel right at home. Our room was immaculate—clean, well-organized, and inviting. The breakfast exceeded expectations, even better than many local restaurants. Barbara, our waitress, was fantastic. She took the time to explain all the options and made excellent personalized recommendations that suited our tastes perfectly.

Kirsten Larson

If you’re looking for a historic grand hotel in the center of everything Soller has to offer, this is it. The staff at the front desk were extremely helpful and gave us lots of ideas and local insights. The music they offered two nights was lovely and definitely added to the hotels charm. Our room was clean, bed was comfortable and who doesn’t love a good robe, slippers and fully stocked amenity kit waiting for you? The rooftop pool and view was the perfect place to relax after a day of touring. And the sauna & steam bath (with indoor pool) was a nice option too. Oh! And the famous Soller Saturday market begins right in front of the hotel! Great fun! All in all, great stay!

Kwyncie Purtee

My grandparents stayed here for my wedding in Sóller (neither of them have social media to write this review so they asked me to post for them). They both were in awe of this hotel and complimented the staff, the beautiful decor and most importantly, the breakfast. My grandfather raved about the breakfast every single morning :). Thank you all for taking such great care of them, we definitely recommend!

Neil I

Absolutely amazing hotel and staff. We had a suite with huge rooms and lovely views. Breakfast was relaxed, seating in or outdoors with a mix of cold buffet and made to order hot dishes. The rooftop pool and bar was a nice escape from the busy town, but the pool/spa in the basement was best as we had that to ourselves! I can usually find something to complain about if I have to... but not this time, even the price was reasonable considering our rooms and hotel facilities. Definitely staying here again the next time we're in Soller.

Dennis Vaysburg

Fantastic experience from the amenities to the service. Beautiful hotel, location is ideal in the center of Soller, and having a place to park eliminated a lot of headache. We were allowed to check in early, The staff were all friendly and offered us excellent recommendations around town for activites and restaurants, the amenities were top-notch, and the hotel even provided a bagged breakfast when we checked out hours earlier than the breakfast opened. Morning breakfast was great as well. Overall amenities, facilities, staff, and service were 10/10. Could not ask for better.

Suzanne Foskin

Just spent a fabulous week with 5 friends in the Nixe Palace. My 3rd time in the last year and once more it doesn't disappoint. Beautiful spacious rooms with the most incredible view. Slept so well with blackout curtains and quiet. Breakfast on the terrace amazing and the staff so welcoming and professional. The location on the beach and close to Palma is perfect. Thanks and we will be back!!

Zirui Jakobs

We had 5 wonderful nights at Nixe Palace. The staff are very friendly and helpful. The view from our room is magnificent. Altogether it made our Mallorca visit in December unforgettable. We will come back again. :)

Lucy Gaskill

We recently hosted a two-day conference at Hotel Nixe Palace, and it exceeded our expectations in every way. Delia, Ana and the rest of the team truly shone, demonstrating exceptional proactivity and foresight in managing our events. Their effortless execution and attentive service left a lasting impression on us. During our stay, we were continually impressed by the entire staff's dedication to excellence. Every detail was meticulously attended to, making our experience not just pleasant but truly memorable. The setting was stunning, and the food was beautiful. Without a doubt, we will consider hosting future events at this beautiful hotel. A heartfelt thank you to everyone at Nixe Palace for making our time there so special!

Stephanie

We recently had a four day stay at The Nixe Palace Hotel for the first time and it exceeded our expectations. It definitely embodies a true 5 star hotel. From the moment you walk in, the scent and atmosphere is inviting. It is located in Palma, a very convenient location and base if you're travelling to Mallorca for the first time. The hotel is also beach front. The rooms are spacious and service is top notch! The hotel features a restaurant and bar overlooking the sea and we highly recommend trying it, it was quite the experience. The hotel is also surrounded by restaurants, shops, and a short ride from other main tourist attractions in Palma. We look forward to our next visit!

Lianne Kim

Amazing and beautiful property. All the staff were so friendly and helpful. The breakfast buffet is great, and the spa with the sauna and steam room is a wonderful amenity, we used both every night we stayed. There are plenty of restaurants around but the hotel food and drinks were very good. The air conditioning was very strong and there was a digital button you could use to indicate you wanted housekeeping or did not want to be disturbed. Would recommend staying here to anybody traveling to Mallorca!

PK

My family and I have been coming to Son Anthem on and off for the past 23 years and we have always loved the resort, the villas, the pools and the good service Marriott are so famous for but there are cracks appearing everywhere, and not just in terms of wear and tear but also in terms of service and quality. Three major drawdowns and the reason for the low rating are: 1) for some mysterious reason, Marriott thought it would be a good idea to separate the hotel and the resort and treat it as two separate accommodations. Not sure when that happened or why but it has taken away access to the best (main) pool and food experiences on the resort and left villa guests with one tiny main pool that is ridiculously small (was always known as the spa pool) and not at all appropriate for that many guests. 2) The villas are starting to look and feel a bit outdated which is expected after 25 years but at least get some up to date TV’s and streaming access. 3) Sorry but the food at the Terrace (only place left to eat) is below par. We had lunch there twice and it was overpriced and not at all great quality

Kris Harrison

Having this as my home resort but now living in the usa I was looking forward to returning as I had so many great memories. Well, I'm glad now I get use of my resort elsewhere.... Why. 1- Villa pools now gated ? Is this hse gone mad? And now timings on certain pools so the one nearest our villa ( asked for a villa next to pool for kids ) doesn't open until 1030am ( and padlocked to ensure we don't try and sneak in I suppose!!) and by then we are out exploring for the day. Oh amd what are those ugly looking silver fences around the paddling pool!!Yes you could say walk down to another but why? and defeats the object really. 2- Use of the hotel non existent. Used to enjoy the the main hotel pool and massive green area and space for the girls to play and evening music and food. We'll not anymore.... Shame. Villa nice of course but now a resort for sleeping in now rather than spending time.

Sam

Raul on the main desk is incredibly rude. He's on older man with grey hair. Watch out for him. @Marriot, the customer is always right and he should be more polite to his loyal guests.

Phil Young

Villa was nice. Needs some sprucing up. I don't like that the "king" bed is 2 twins pushed together. The only breakfast is from the Market, none of the restaurants open until lunch. Great place to walk

Cheryl Armstrong

My family and I had a wonderful week stay at Marriott’s Club Son Antem which is located 15 minutes from the airport. We are Marriott Vacation Club Owners and enjoyed staying in the spacious Son Antem townhomes (Room 642 - Calle Almendro). Everything you need to make a meal will probably be found in the equipped kitchen. Off of the lobby is a Marriott Marketplace that has a varied selection of grocery and baked products. An alternative is shopping at Aldi, Lidl, Hiper Centro Llucmajor or Carrefour. There is a washer and separate dryer as well. Both bedrooms and bathrooms are upstairs and there are quite a few steps. The master bedroom bathroom has a shower in the large hot tub spa. A daily tidy is included which is wonderful and the housekeeping staff does a great job. We had a lovely patio to eat out on and were located right near one of the 15 pools on site. The major pool (outdoor and indoor) is at the clubhouse and gets very busy; the smaller pools between the townhomes are very private and quiet which is nice. Unfortunately, there are no outdoor hot tubs on site that I could find; they are located in the clubhouse by the inside pool. The pools all close at different times so ask for the closing schedule when checking in. There is a weekly activity calendar, golf, tennis, a spa and various restaurants on site which include La Terrassa Mediterranean Bar & Grill (did not eat here), La Finca Son Antem (very good meal and nice outdoor seating) and Es Camp Restaurant (did not eat there). There are also many wonderful restaurants on the lovely town square of Llucmajor - Bistro Mercat and Bella italia (which we ate at at were delicious). Palma is also close by and offers many choices - Bazzar Tapas Gastrobar (delicious tapas in a quiet square). The townhomes could use a bit of an update. We would definitely come back and stay at the resort again!

Noah S.

Positives: - The hotel building, with the exterior gardens and pool area is stunning. Some might find it a bit old-fashioned, but I think this only adds to its charm, given its historical character. - The room was comfortable and quiet, with an incredible view of the sea, especially at sunset. - Excellent breakfast as well as a good selection of restaurants and bars - The staff were very friendly and even upgraded our room which was a very nice gesture Negatives: The only downside isn’t related to the hotel itself but rather its location. The resort is the only beautiful spot in a “town” that’s otherwise filled with ugly, low-end hotels and shops, and overrun with German tourists of the same type. In conclusion, I highly recommend this hotel, provided you plan to stay within the resort or don’t mind traveling to other parts of Mallorca for sightseeing.

Harold Koeneman

We haven been coming here for the last 15 years with a group of 14 to 16 men to play an internal tennis tournament, in the Tennis Academy Mallorca, 10 minutes walk from the hotel. This hotel is fabulous. The main asset is the personnel. Over the years they have become friends. The breakfast is spectacular and the rooms fully equipped, clean and very comfortable. The view from the terraces is breathtaking. We can warmly recommend the hotel!

Gabriel Heredia

I recently stayed at Secrets Mallorca Villamil Resort & Spa, a Hyatt property, with my wife, and while the service and food were top-notch, several areas require attention. The staff were outstanding, going above and beyond to make our stay comfortable. From the moment we arrived, their attentiveness and professionalism stood out. The food, too, was fantastic, with high-quality dishes served consistently throughout our stay. However, the overall condition of the hotel detracted from these positives. The hotel itself is in desperate need of renovation. The rooms and common areas felt old, dated, and lacked the modern, fresh feel expected of a property under the Hyatt brand. A musty smell permeated many parts of the hotel, which gave the impression that it hasn’t been updated or maintained as well as it should be. While we appreciated the service, the aging infrastructure made it difficult to fully enjoy the experience. Additionally, one major surprise was the demographic of the guests. The majority were retirees, primarily from Germany and Nordic countries, making up about 80% of the guest population. This isn’t something that’s mentioned on the hotel’s website or booking pages, and it would have been useful to know in advance. The activities and entertainment were clearly tailored to this older demographic, which didn’t align with our expectations or preferences. While it’s great for those looking for a calm, retiree-oriented vacation, it’s important for the hotel to be transparent about the type of guest experience it offers. Furthermore, the gym and spa facilities were disappointing. The gym was small, lacked adequate equipment, and was unbearably hot due to the absence of air conditioning. For a resort of this caliber, this was unexpected and made it challenging to use the facilities comfortably. The nightly entertainment also fell below the standards one would expect from a 5-star hotel. The shows didn’t align with the quality typically associated with the Hyatt brand, and unfortunately, our room was located on the same floor as the entertainment. The noise levels were very disruptive, and it was difficult to relax or watch TV while the shows were going on. While we were able to escape to the balcony to get some peace, this was an inconvenience that could have been avoided with better sound insulation and room design. A renovation and update to the room’s décor and insulation are desperately needed to improve the guest experience. In summary, while the service and dining were exceptional, the aging condition of the hotel, limited gym facilities, and lack of transparency about the guest demographic should be addressed. This was not the 5-star experience we expected from a Hyatt property, and we hope the necessary updates and improvements are made to align the hotel with the high standards of the brand.

Maha - Mayaspirationn

My stay at Secrets Mallorca Villamil was one of the best experiences I've ever had! Everything was perfect. My room was spacious, super clean, and had an amazing sea view. The service was top-notch. Every staff member was so helpful and kind, always ready to make my stay as enjoyable as possible. It really made a difference. The food was varied and delicious, with several dining options: a Sea Grill restaurant, a tapas restaurant, a Mediterranean restaurant, and a buffet. I think I had the best paella I've ever tasted! The vibe of the hotel is immaculate – luxurious yet laid-back, and it is located right in front of a gorgeous white sand beach. I absolutely loved my time at Secrets Villamil Mallorca and can't wait to go back. I highly recommend this hotel to anyone looking for a fantastic vacation spot in Mallorca.

Polina Polkinghorne

Pros: • Very kind staff (especially Jessica in piano bar) • Evening entertainment every night. • Amazing location (safe & secluded with easy beach access) not crowded at all. • Gorgeous sea views from our room and from most restaurants. • Good air conditioning. • Cocktails at Barefoot grill and Piano bar were delicious. Overall, bar service was great. Cons: • Outdated decor (overall condition of the property) • Room service/front desk don't answer the phone. • Only one small (plus preferred club members) pool. • Sun loungers are very dirty & stained. • Ordered breakfast and it wasn't delivered, & when they did eventually deliver breakfast, they forgot half of our order. • Breakfast and dinner buffet food was a bit disappointing, especially compared to the quality of other restaurants in the resort. Olio and Barefoot grill had much tastier food than buffet. • The front desk guy was angry and stressed, throwing his hands up and cursing in Spanish. He served us and all was well but his attitude made for a very uncomfortable interaction.

Elaine Rawson

We booked this hotel because we wanted adults only. The staff are very obliging and friendly, couldn't find fault with any of them. The cleanliness was exceptional and the food was spot on. However I would not rate it as a 5 star, 4 star at the most. It's been refurbished and because of this it was not built as a 5 star luxury top end with wow features. The rooms are small and we personally were not big fans of the open bathroom arrangement. You need to have the light on in the toilet compartment all the time when in use. Which is not ideal in the night as it disturbs your partner. We were lucky enough to be upgraded to a terrace room which did give us a feeling of a bigger room area. The pool area is in shade quite a lot of the time so be aware if you're just wanting to sit and sunbath. This hotel is in a good location with easy access to the beach and prom area. Nice and flat for walking. The entertainment area is very lacking when it comes to having entertainment inside. Acts perform around the corner from the very small seating area. However we did enjoyed our overall stay.

Ddd Jean

Brilliant hotel and staff. Adult only which made it a plus with the food taking it to the next level that is seriously up there with the best restaurants. If I had to pick a negative, would say the seaview room we had was a little too compact but you know what we were out most times. We will definitely be back.

Roy Tindall

I recently enjoyed a fantastic holiday that exceeded all my expectations. The trip was filled with beautiful sights, delicious food, and unforgettable experiences. Accommodation: The hotel I stayed at was wonderful. The rooms were spacious, clean, and well-decorated, providing a comfortable retreat after a day of exploring. The staff was incredibly friendly and attentive, making me feel welcomed from the moment I arrived. Activities: There was no shortage of things to do. From relaxing on pristine beaches to exploring local markets and historical sites, each day was packed with adventure. The highlight for me was a guided tour that offered fascinating insights into the area's culture and history. Food: The local cuisine was a delight. We indulged in a variety of dishes, each bursting with flavors and showcasing the region's culinary expertise. My favorite meal was at a charming seaside restaurant where I enjoyed fresh seafood while watching the sunset. Overall Experience This holiday was everything I hoped for and more. It provided the perfect balance of relaxation and adventure. I returned home feeling refreshed and enriched by the experiences I had. I highly recommend this destination to anyone looking for a memorable getaway. Whether you're seeking relaxation, cultural enrichment, or a bit of both, this holiday spot has something to offer everyone.

Penny Evans

Easy check in, lovely room. Fabulous breakfast. Staff were without exception accommodating. Pool area was clean and quiet but not sufficient sun beds. The sun didn't hit the pool until after 12 unless you were a very early riser and bagged the only beds that were in the sun! We went on the beach instead, €19.50 for beds and parasol! That was our choice tho. Lovely surprise of a bottle of fizz and cake for my birthday too. We've not stayed in an adult only hotel before, it was a very quiet hotel with little going on...perhaps that's usual?

mark thorpe

Ideal place for couples, well run, staff helpful and friendly, rooms are a little small but well maintained and modern, we are both vegan and had no problem with the wide selection of food on offer with plenty of vegetables. Location was great and opposite the beach. Palma Nova is one of the nicest places we have ever been and would definitely return.

Chr. XYZ

Exactly what you can expect from a 5* Hotel. service on point and all you need like pool, massage, fitness room etc. Food is extraordinary and varies well. Area around the pool is well designed with near and quite places if you prefer. Your way to the beach is not far and not too full. Supermarket is around the corner. Only if you prefer louder entertainment in the evening - there is not too much around. But you have a variety of restaurants and a few shops.

Elena Pop

We are very impressed by this hotel! The staff is awesome, they are very friendly and helpful, the breakfast has plenty of sorts from which to choose, the rooms are spacious. We felt very good and will definitely come back another time. Many thanks to all of the staff and all the best wishes to you! 🥰

Frances Dethmers

Great hotel, great location, great food, great pool, great beach, great entertainment. Everything is great. But what makes this hotel truly exceptional is the staff. Each one from the waiters to the cleaning ladies and from the cooks to the hotel manager deserves 6 stars. They make this hotel unique and their service to the guests is outstanding. A hotel to remember. Muchas gracias!

Adam Kogut

Absolutely fabulous hotel. Great location, excepcional food and what is the most important people that work here. They make you feel like you are at home. Can't wait to come back! Much love to the whole team🫶

Anamaria

This place is fabulous and amazing. It feels like we stayed at home between family. Everyone was so nice, friendly and went far and beyond to make our stay amazing! Thank you so much! You are truly incredible. It makes me so sad to leave. It is worth the money in order to relax and enjoy your vacation and I cannot wait to come back. The food is incredible. It is like a Michelin star buffet. Thank you so much once again!

Sophie B

A stunning hotel with exceptional service. Rooms, whilst not looking super new, were always perfectly clean and the bed and duvet was one of the most comfortable hotel beds I ever slept in! There are great golf and tennis facilities, a decent gym, and a large pool with poolside bar. I went in shoulder season in September and the hotel did not feel too busy. Breakfast had a good range of options and poolside bar had many lunch options. Best of all was the very kind staff, especially at reception. They went out of their way to make the stay great and were always so welcoming with a smile and helping hand.

elsa fornes

One of the best weekends in a long time! October is the perfect time. We have relaxed enjoying a wonderful enclave, with incredible gardens and a first class and friendly service. You don't need to leave the hotel, but if you do there are many options, we cycled to Artá, and it was the perfect ride. We will be back as soon as we can!

Chao Zhang (Sugarcube)

Relaxing and high-end resort in a quiet and beautiful area of Mallorca. I especially like the fact that all the suites are quite detached so you have a lot of privacy. Good breakfast and attentive service. I enjoyed playing tennis but the court can be maintained better. Same with the rackets and balls for rent. The only thing I don't like is the restaurant for dinner. Too pricey for what it offers.

Elena Partridge

Loved our stay here. Impeccable service, food was delicious (half-board included a 3-course à la carte meal which was invariably delicious), pool and spa was excellent, quite well-equipped gym. Was nice and quiet and not overly busy while we were there. Food and drinks at the pool bar were very good too. The only two things I would suggest could do with improvement would be to improve signage to reception (as we spent 5-10min wandering between the golf resort and pula suites before finding it) and also allow people the option to wait for their cooked food at breakfast at the live cooking section as eggs were often a bit cold by the time the waiter brought them, however these were very minor things and did not significantly affect our stay at all.

Ken Brown

Lovely boutique hotel, with nice spacious rooms. The only problem we had was pillows. We were given one each, and when I requested another (from their pillow menu), it seemed like it was the first time anyone ever had, and they had no spares. Other than that, the staff were lovely, mojitos we perfect, there was always space and loungers by the pool and the food was fantastic.... Great holiday

Richard F.

The hotel was nice. We spent a week here and the staff were excellent, very friendly and helpful. The rooms were decent, though more what I'd expect from a 4-star hotel than a 5-star hotel, but our pool view balcony was a strong positive. Said pools were also pretty good if not exceptional. One major plus was the beach, with beautiful sand and lovely calm, clear water. However, the sunbeds are not private to the hotel, so cost extra, and were always completely full by the time we'd finished breakfast (it's a very short walk from beds round the pool instead). The food was satisfactory if, again, not impressive. We only went for half board because it was so cheap that if we only had dinner twice, it would be worth it. Unfortunately, when we went to a nearby restaurant on our second night, rated 4.8 on Google, it was terrible, so we lost all faith in the local area and just went to the buffet every other night. The food was good, but changeable - some nights were great but some were really disappointing. Breakfast also was not quite at the level I'd expect and have seen from other 5-star hotels. Finally, note that the hotel is very child-centric with activities for children aged 1-7, so about 90% of guests were families with small children. It can mean that meals feel a little chaotic and I don't think non-families were having a great time. Also, bear in mind that the majority of guests are German, so consider brushing up on that instead of the Spanish if you want to chat with anyone.

Alan D

Overall, this hotel had some moments of brilliance (eg food, check in experience) but too many moments of mediocrity for a 5 star hotel. We stayed in October 2024, towards the end of the season. The hotel was quite quiet during our stay. We noticed that: 1. Although there were pianos in reception and in the main dining room, they were never played while we were there 2. It was very apparent that staff were deep cleaning and closing up the poolside restaurant throughout our stay. This was quite noisy and it might have been better had this been done after guests had left at the end of the season. 3. Too few bar staff circulating available in the evenings, to the extent that we had to order drinks ourselves. I don’t mind doing that, but for a 5 Star hotel I would have expected at table service. The food was generally excellent (see below). The evening entertainment was typical of (at best) a 4 star hotel standard, with rather amateurish (at times) content and choreography. This was disappointing. The kids club seemed to be of a high standard. Disappointing to be told by hotel staff that there were no table tennis bats or balls. An excellent check-in experience on arrival and efficient check-out at the end. I think at peak season, this could be ideal for multi generational families and could live up to its 5 star rating. Our experience fell short of that and overall was of a 4 star hotel.

Ki Wi

Nice family hotel. Slightly overpriced for what you get but we’ve still been there twice. Main reason is the nice setting, good food and drink selection in combination with the great kids club. Pool and beach work well for families, you’ll always have a space (but need to pay as customary on beaches in Spain for a sunbed). You can go there and just spend a week without having to think about food quality or entertainment etc. it’s not a culinary enlightenment, but you’ll have a good selection of good quality food, and usually fresh grilled salmon etc every evening.

Silard Toth

Overall, we wouldn’t come back and prefer the 4* Iberostar Selection Albufera Park to this 5* hotel. Why? - the food is not great and not 5* (again the other Iberostar had way better food). - dirty dishes - we were asked multiple times to give good 5* reviews (one guy at the bar even pressed 5* on my phone for me…) - generally I expect staff to not pressure me to give 5* reviews The plus + rooms were good + good location (beach is a bit narrow in front of the hotel but a short walk and the beach is wider) We wouldn’t come back

Valeria Hoffmann

It is our second time in this hotel as a family, although we usually don’t return to places twice. We have an 8 month old baby and this place is amazing for families with small children. It is located on a beautiful beach with shallow water. Has several pools and the hospitality and services are beyond professional: everyone is very welcoming, warm and trying to accommodate even special wishes (like us having a freshly prepared porridge for our baby every evening, just because the annoying mom (me) doesn’t want to use supermarket solutions). Specific gratitude goes to the beautiful and awesome Virginia serving the green bar during the day: sometimes we have the feeling she can read minds and is anticipating every guests need with a warm smile and perfectly mixed drinks. So all in all, a beautiful hotel, deserving the 5 stars and a paradise for parents with kids.

L Carroll

Very nice spot to chill and relax. They have bike rental and two outdoor swimming pools. The room was clean but my travel adapter wouldn’t work in the socket. The reception desk had a plug to borrow but the room had no usb sockets.

Wendy Tattersall

Beautiful, quiet hotel in the Mallorcan countryside. Service excellent, staff extremely helpful. No bun fights for sunbeds Relaxed and chilled vibe everywhere. If you want to see the island you need a car. If you stay for a week and are half board the food might feel a bit samey but this is a very small criticism. The food is superb and presented well.

Allie Hoef

We love this place. Have been visiting this Hotel almost every year since 2014. The location and setting is just picturesque perfect. Service is awesome. There are various type of rooms (some more luxurious than others). This time we stayed the first time in the area with room#s starting with a 3 and were a little disappointed, but this got offset by the great additions and improvements in the pool areas. The breakfast is outstanding (one of the reasons we always come back!) but this time we were not pleased by the food served for dinner. We stayed at the hotel restaurant and all of the dishes ordered (octopus (dry), risotto (tasteless), pasta(cold)) were less than mediocre and overpriced. Yes having the Michelin star Andreu Genestra as an option is great (and next year we definitely will go there) but for an easy dinner at the house you should look for some improvements. Again, the place is just beautiful and it’s great to see how under the new management of Zoëtry here and there little changes are made. Looking forward to next year…

Claire Morgan

This was a lovely hotel. The rooms were spacious and had a terrace with chairs and a bench seat. Opposite the room beyond the greenery, was a small old chapel which I guess, had been decommissioned. It was nicely kept. There were three pools, one adults only, one a beautiful adults pool with jacuzzi, steam room and sauna and one for families. The site was lovely to walk around. There was a football pitch, tennis courts and a cross country track for runners. There was no-one on the track all week so we walked round it a couple of times. Best to do this early morning or later evening, if you are hitting a warm spell. The meals were nicely cooked but I would prefer the variety of eating out. However, they did three barbecues which were absolutely excellent. We would go back to this hotel, out of main season because it was such a lovely place

Koen Romers

The location is stunning. The rooms are kept very clean and pools are lovely. The spa experience with a hot stone was wonderful, and certainly a highlight. However, we booked because the website clearly states that vegans and vegetarians are catered for. This is true, if you like pasta, pasta or pasta. Abysmal choice, and I regretted that we had booked all inclusive from the first dinner. I even asked at check in if we could expect vegetarian and vegan options and I was told we could. There wasn't a single choice marked on the menu and when we asked what we could have, pasta was the only answer. Some of the staff are absolutely amazing, but the overall serice was not great. I don't blame any of the staff for this, as they are clearly heavily over-worked and also work very long days. It is a failing of the hotel, but still, it did result in moody and rude service sometimes and while it only made us empathise with them, it absolutely did retract from the experience as a guest. This, plus the complete absence of anything we could order on the menu, made us dread dinner times.

Lisa Weston

Had a lovely relaxing stay at Pure Salt Port Adriano. Service was exceptional, hotel staff were friendly and helpful. Rooms were modern, comfy and spacious with all amenities needed, with good air conditioning. We made use of the spa and gym during our stay which were clean and not overly busy. Favorite meal of the day was breakfast which we had at Pure Salt and was excellent. Generally a relaxing break, a quiet resort and hotel which we preferred. A walk to the lovely port broke up the day, lots of nice yachts to view and a small, quiet stretch of beach to enjoy. Nice restaurants are at the Port also. One tip for future guests, don’t be afraid to ask staff for special requests. We made a day trip to Santa Ponsa beach as there was no sun bed hire on the Port Adriano beach. However wish we had stayed at the quieter Port Adriano beach. We later found out that the hotel would have provided sun bed and umbrellas to us if had requested. Let the staff know if there is anything you need, they are so friendly and helpful and will be able to accommodate any special requests. Hopefully we will return soon.

Alayna Nissley

Me and my husband stayed here for our honeymoon, I can’t recommend it enough!! Pure Salt Adriano was such a luxurious and welcoming stay, we can’t wait to plan our trip back. The staff were all extremely friendly and helpful, they went out of their way to make our experience wonderful. We were always greeted with smiles! The rooms are so beautiful, clean, and well stocked. House keepers came every day and cleaned our room, as well as bought water to us. The pool and spa area is so beautiful and has so much to offer! We definitely recommend getting a massage, it was a wonderful experience. The food and drinks at the hotel were amazing as well. Everything we tried was so good and the breakfast buffet is incredible! The hotel is in a quieter part of Mallorca, perfect for a relaxing trip. There are several restaurants at the port that are all delicious, and the hotel offers shuttle service which was so nice. They will also call taxis for you, which was extremely helpful since we chose not to rent a car. We sincerely enjoyed our stay here at Pure Salt Port Adriano, and would recommend to anyone wanting a remarkable and memorable vacation. Thank you Pure Salt!!

Steffen Reichert

We had a great time staying at the hotel. The staff was extremely friendly and helpful. The hotel is cozy and comfortable. The breakfast offers everything you could wish for - including local treats. We visited during the off season.

Omar

Hotel is well maintained and clean. Pool is good enough and you’re still within walking distance to a beautiful beach. Food is terrible. They tried to be too creative and reinvent items that are worldwide made a certain way by adding items that don’t belong in those items hence ruining the taste. I literally couldn’t finish a single order. I kept trying to order more hoping something will be better but no, it was all terrible. Even the pizza was burned. Reception staff is extremely polite and so is housekeeping and room service. Pool staff is also very nice and so is the restaurent staff. I will be coming back. Mallorca is the best place I’ve visited and Spain is probably my favorite country nowadays. This hotel is a good spot to experience the island.

Jesse K

The Pure Salt Port Adriano is by far the best hotel I ever stayed in. From the beautiful rooms to the excellent service, I will not ever consider anywhere else while in Mallorca. They made my wife and I have our dream honeymoon. Thanks again!

Tom Irwin

Great family holiday! The hotel was very accommodating, making everyone feel welcome and comfortable from the start. They couldn’t have been more accommodating with a young child—it’s clear the hotel is well-equipped for little ones. The kids’ pool is fantastic, and the larger pools are heated, so children can enjoy a dip there too. The rooms were excellent, and the housekeeping staff were nothing short of amazing. The restaurant’s food was fantastic, and it’s a nice touch that they offer a special menu for babies and children. As a bonus, if you’re on the all-inclusive plan, you can order from this menu to your room 24/7! Definitely a place to return to.

Katie Powers

Great hotel with 5* experience. I had all inclusive which in rare form was truly all inclusive (save top shelf alcohol, normal was included). The staff are amazing and make the experience a great one. I prefer the steakhouse of all restaurants but all were good. Their online menu lets you filter menu but allergen which is amazing and so helpful. The buffet is clearly labelled as well. I specifically love their pool set ups. Three pools across two levels. Multiple loungers and beds including those with covering. I have my preference of places and the staff remembered me day by day. It was my second trip but I am certain I will be back again and again.

Manuel

SERVICE: Amazingly well trained and attentive staff, upon arrival Marcos, the receptionist on duty, received us with a smile and offered a drink to make the check in process easier. He made understanding of the multiple amenities and services, which are a lot, a simple task. PARKING: Free of charge, an ample open space facing the sea is available for clients. ROOMS: We got a suite with sea views, nothing to improve, from the amazing and relaxing views, the jacuzzi, its space, a welcome package that included a premium brand bottle of wine and some delicious cookies, all excellent. Immaculately cleaned. Nespresso coffee, multiple teas, indirect ambience lighting...you name it. RESTAURANTS: We tried yesterday one of its multiple restaurants, the market. The food was amazing, the service incredible. The breakfast was also delicious, that, with the amazing sea views. Freshly made pancakes and good quality coffee with fresh fruit juices and fruits. The only thing I would improve would be the churros, but still good. OTHER AMENITIES: There are multiple swimming pools, also one indoor, we haven't had the chance to enjoy them yet but their design, and distribution have been really well planned. There is a very complete fitness room as well. ROOMS SERVICE: We have been in quite a few five stars and to date none has reached the level of training that these guys have, they are genuinely interested in the guests and make you feel welcome and important for them, well done.

Trish and Sunny

I stayed at this hotel recently and had a terrible experience from start to finish. Despite advertising that check-in starts at 12 PM, my room wasn’t ready when I arrived with my baby. The staff didn’t care, and instead of offering another room, they made it seem like they were doing me a favor by giving me the room with a view I *already paid extra for*! If this was one of their “best rooms,” it certainly wasn’t maintained. The service throughout my stay was awful. Staff seemed uninterested, except for a couple of friendly people at the steakhouse and market. Specific items I requested for my baby were not in the room, and it took multiple calls to get them sorted. The worst part was the bed: it was advertised as a king, but it was just two single beds pushed together, creating an uncomfortable ridge in the middle. Not exactly the luxury I was expecting! Also the curtains were not floor length or blackout so there was so much light coming in. We had to roll up towels to block it out. Again, first time I have experienced this in the 6 trips we have taken this year across the world. For a “family-friendly” resort, their children’s amenities were shocking. The travel cot was cheap, and the children's menu was a disaster—everything was reheated & not fresh. Even the purées for babies were reheated. I’m grateful I brought my own food for my son, as I couldn’t feed the food available. The buffet, though it offered variety, was filled with stale and bland food. I saw chefs reheating food repeatedly and even stale cereal was served for breakfast despite us being the first ones there. It was completely unacceptable, especially for an all-inclusive package, which you can’t use around the pool as there is barely 1 pool attendant. I had planned a special cake for my son’s first birthday, requesting a simple sponge cake with no chocolate or nuts. They delivered a chocolate mousse cake *loaded* with nuts—a complete failure in following instructions. Thank god my son does not have a nut allergy, but sadly I wasn’t able to give him any of his cake. This wasn’t the only time they failed; I asked for boiled peas for my baby one night and was served wok-fried peas, inappropriate for a child with few teeth when I specifically asked for them to be soft. There were multiple other failures too. Their lack of care for dietary requirements was apparent, particularly at Mare Nostrum, where I barely ate. The staff made us feel like we were inconveniencing them rather than being welcome guests. Speaking to other guests around the pool it appears I was not alone in this thinking. On top of that, there was a constant smell of body odor coming from our bathroom, which persisted even after maintenance came by to “fix” it. Housekeeping was another disaster. They barely cleaned the room, often forgot towels, and never managed to clean the room by the time I requested to accommodate my baby’s nap schedule. Every day was a struggle to keep the room in decent condition. If you forgot your pool towels, you were met with unhelpful responses like “get them from your room.” Given that this hotel markets itself as a luxury family-friendly resort, it was shocking to find so little to do for kids and such poor service. It doesn’t deserve its 5-star rating—this is a 4 star hotel at best, and the service reflects that. The final straw was the lack of empathy from the manager, Carlos, who made empty promises after I complained about the numerous issues, along with the front desk manager who was arrogant. Carlos didn’t follow up as promised, and when I had to reach out again, his tone was cold, offering no solutions. *To be clear in reply to Ms Moreno, I did not make any threats.. It is not in my nature and I find it aggressive to suggest this. You also did not do anything to oversee my babies food needs! There were NO special arrangements or meals. NO issues were resolved before departure/during my stay except the smell which we still had. I’m not sure why discount was mentioned, My point is that this was a full price booking with an honest review.*

Amanda Hollyer

My husband and I recently had the pleasure of staying at the Zafiro Palace Andratx, and I must say, it was an exceptional experience from start to finish. The staff at this resort are not only attentive but also very friendly, which made us feel welcomed and valued throughout our stay. One highlight for us was the exceptional service we received at the Italian restaurant and behind the bar. The staff went above and beyond to ensure that our dining experience was memorable and enjoyable. The food at the resort is truly outstanding, with a wide variety of cuisines to choose from and well-appointed restaurants that cater to every taste. We opted for the all-inclusive plus package and were thoroughly impressed with the high quality of both the drinks and the food. I am already looking forward to our next visit! The relaxing and memorable stay we had would not have been possible without the dedicated team at Zafiro Palace Andratx. A big thank you to everyone involved in making our stay truly unforgettable.

James

Whilst we haven’t stayed overnight at this hotel, we regularly come here for a cup of tea on the beautiful terrace to the back of the hotel. There aren’t many better views or relaxing settings that we’ve found in Mallorca than the one here. The consideration in the design of the space between the hotel and the sea is superb. So carefully and tastefully thought out with many secluded Balinese beds and sun beds right on the seafront. The service here is always friendly and welcoming. Our waiter, Pepe, always remembers us and is most attentive and pleasant, as are the other staff. Something of a rarity here on the island. Safe to say, we shall certainly be coming back again and again. We shall never tire of this stunning view and ambience.

Tori Bosse

I am updating my review after the hotel and specifically Pablo took action quickly to address our concerns and went above and beyond to make our honeymoon perfect. That is true class, service and a 5 star hotel. No one or place is perfect but how you handle it makes all the difference and Pablo approached us with all smiles and was beyond helpful in making our experience perfect. Thank you very much. We appreciate it beyond words and will tell everyone about you and the resort. If you are able to upgrade to the suite (specifically 2 bed , 2 bath) it is absolutely incredible and stunning. Wow! To touch on some nice features as well. - they have live music at breakfast and at dinner. Fun! They are fantastic and nice elevated touch. Also blankets in the evening so that you are comfortable if it’s a bit chilly out. - it is on the water and lots of chairs facing out to look at the incredible view. - the location is good. Close to the airport (about $40 eur one way) and you can walk into town and easily have a bite and drink elsewhere

Nicola Foulkes

This hotel is definetly not a 5 star hotel, at best, maybe a 4..The bathroom shower area has rust around the metal frame.of the shower, inside and outside shower. The rattan furniture on balcony was all split, so.it was catching on our clothes and snagging them. The beds duvet was covered in a white sheet not a duvet cover, so through the night ypu got tangled in the sheet. The cleaners, although the room was clean, they would leave the rubbish bags in room full of the rubbish, they never took them with them. The towels were cream and old. And the frames on the balcony were covered in rust also. I would not recommend this hotel at all. They did change the rattan furniture half way through week, I will say that. They did offer to change our room as well, but the rooms they showed us were worst, so we stayed put. The pool area was lovely though. The prices on the drinks were ridiculous, 2 beers, not quite pints were €24, a can of coke €6, and a bottle.of small water €8, as I said, ridiculous. The bars were always really quiet. If they had a good think about the reason they were,.it would make sense to reduce the prices and get a fuller bar area,.with a bigger turn over.

Lisa JOULLIÉ

HORRIBLE SERVICE!!!!! Don’t be fooled by the pretty pictures, the staff is incompetent and unprofessional! The room is beautiful and the beach is nice, that’s all. First day, they gave us a room with two beds although the reservation mentioned one bed. They said we’d need to mention it by email earlier if we wanted a bed. Secondly, they’re unable to order taxi for you and commend you to come downstairs because they can’t anticipate a taxi for you. They’d just hang in the phone on your face and not help you find a solution. If you want to eat at the pool restaurant, they stop serving at 3:30pm because the restaurant closes at 4pm. Last day, was the WORST, at the reception, they took our luggage and dropped our bag with 3 laptops inside without an apology from the reception who wrongly placed the bags. Moreover, we told them about the bad experience and when the reception told the head that the taxi wrongly believe we are going to the airport (although we are going to another hotel because we can’t stand the people of this place), the head of the reception “Ramon” said in Spanish “I don’t care what the taxi driver believes and takes them, just let them go”. Although, he didn’t know I spoke Spanish. When I told him in Spanish, his face became red and then said he can’t speak English. DON’T WASTE YOUR MONEY, you have a lot of better options such as Belmond hotel that provides a much better service.

SLH

After many years of visiting the hotel, the new management team is sensational, great standards, but a great vision of what Lucas wishes to achieve, Fabulous food upstairs and down, A lovely mixed clientele, Sadly a disgraceful man smoking cigars, and spitting by the pool, complaint lodged with ramon! Proud to be part of this exciting period at the hotel The changes today and future are exciting times Snr s ! 14/10 24 Update!! Spent five days and it was that sensational extended three more Food magnificence to Anna Pool area with Victor Pablo Breakfast with Claudia And all the team Lucas !!! A total credit to you We love !!❤️

Amy

The service, interior design, and views are all absolutely outstanding. The staff is attentive and professional, the decor is stunning and thoughtfully designed, and the views are breathtaking. This place truly offers a perfect experience on all levels. Highly recommended for anyone seeking excellence in every detail!

Vinny Araujo

Absolutely stunning hotel. We have stayed and the Rosewood in the Bahamas and will be coming back to Jumeirah! The breakfast is by far the best breakfast I've ever had at a hotel. Also the fact that you can use the saunas without having to pay additional fee was also a hidden gem. Can't wait to come back.

Hannah Yoho

We spent our honeymoon at this hotel and it was the best decision we could have made. The service is IMPECCABLE the views are insanely beautiful and the food is life changing. We will never forget our experience at this hotel. From a Room upgrade to the personalized interactions with the staff. This was a trip of a lifetime.

Carly Chadwick

This hotel is incredibly well ran and has the best views in all of Mallorca. Highly recommend staying here. Prices are steep but worth it. We stayed here in July and it was a highlight of the trip. This hotel has all the things to offer: store, multiple pools + restaurants, insane views, art gallery and a shuttle service to where ever you need to go. Rooms were clean and comfortable!

Jay Patel

Wow! A beautiful hotel with top quality service food amenities and 10/10 service. This place is vibrant, a resort to calm your nerves , stress levels, it's relaxing. You will need to hire a car, the towns nearby are historic and beautiful. Mallorcan's are very friendly, It is a great place to relax for some quality quiet time and appreciating the beautiful views.

Carol Pritchard

Friendly and welcoming from the 1st minute you arrive. Comfy clean room with good size balcony. Good selection of food and drinks, with good staff waiting tables. Pool side entertainment is excellent, for children and adults. Jean and his team are excellent at water aerobics/dance. The girls have so much energy and the men have nice bums for the ladies to view. The animation team shows are excellent, the staff have so much energy, time for a chat and make you very welcome. Cannot say anything bad about our stay, lovely place.

Lynne CB

It's a lovely hotel. Grounds are lovely, and everything is kept clean all the time. Good selection of drinks, and the food is probably the best ai food I've had. Staff are excellent too. The room was pretty cramped and dated. The shower is not a great experience as the shower curtain was too small and kept clinging around us, flooding the bathroom each time. The rooms are also not very sound proof, constant noise. As its peak season, I found the whole experience not very relaxing at all. Too many people for the facilities. The main dinner hall was more of a job to get through rather than a nice relaxing meal. Busy, noisy, stressful. The Italian restaurant doesn't have as much choice, but we found this to be much quieter and calming. Entertainment and kids' pools and big pools were excellent, but again, there were not enough beds for all the guests, so we couldn't always get to relax there. Most days there, we had to reserve a bed before breakfast (which I hate doing) or sit on an uncomfortable bench. All in all, the hotel is pretty great but overbooked in the summer months. I'd definitely come again, as is it beautiful, however would return either earlier or later in the year, as I'm not leaving very relaxed unfortunately.

Chiara Sommerhalder

We stayed for 10 days at Blau Punta Reina and it was truly amazing. Everything from the food to the drink choices, the cleanliness of the rooms, pools, resort, to the staff who were all exceptionally friendly. The view is amazing, and it takes about 10minutes to walk down to the beach. I’d like to highlight the animation team: They were all fantastic. The activities they planned were so much fun (for kids and (!) for adults) and they were so lovely, funny, empathetic, motivational and entertaining. Kiko, who’s doing all the lights and sounds of the stage is a sweetheart and works nonstop to give the guests the best experience possible. Just like Sandra, Zdenka, Rachel, Robin, and all of the other great people from the animation team. I’m usually not one to do a lot of activities on vacation, but they really hyped everyone up and I enjoyed taking part as well as seeing them perform. The restaurant staff and everyone who worked at the bar was so nice es well. They were working hard on helping guests/ giving great service/ and giving everyone a smile on the face. In summary it was a great experience and I would recommend it to everyone (not just families with small kids) Thank you, for giving us a vacation to remember :)

D. LongJohn

We stayed at this hotel for 10 days in August, 2024. Even though it was quite full, the hotel is big enough to accommodate everyone; the facilities are amazing and they have a lot of activities for the kids. The food is great with several options. The rooms are comfortable. My only criticism would be that some of the receptionist are sometimes unfriendly and impolite. On our second day at the hotel, my son woke up in the morning with bites on his body resembling bed bug bites. I informed a lady receptionist about it and was shocked by her attitude. She was so nonchalant about it and spoke to me in an impolite manner. Ultimately the cleaning ladies (who by the way are the nicest of all the staffs) came and treated the mattresses, but we never got an apology from the receptionist or the hotel which showed a lack of concern for their guests. Moreover, there isn’t much outside the hotel to do. The beach is a short distance away - the hotel does provide a shuttle bus to the beach at regular interval - and the nearest tourist attractions are about 30 mins away. Nevertheless, we had a nice time overall.

Tiago Soares

Very good stay, good pools, magnificent beach accessible on foot. The food could have been a little better quality and more varied, but the food is still good. The entertainers and respective shows were really good, my daughter loved it. At the reception, everything went very well too, and a shoutout to the animator called João, who was excellent and always listened, hugged and see you next time

Ben U

Lovely hotel nestled on magnificent grounds. The staff was outstanding, you can tell they pay attention to any and all details with the little things they do, from the valet to concierge, to waitstaff and housekeeping and more. We had a relaxing stay and hope to return again in the future.

Unji Udeshi

A paradise of luxury where you’re fully immersed in exceptional service and high-end amenities set within 360-degree vistas and impressive grounds in the heart of a quaint Mallorcan town. Every detail is unique, well run, thought through a few steps ahead of you. Not like being in a hotel at all. La residencia is far more than a place to stay, it’s an experience.

Yash Patel

Stayed here for two nights and they were the best nights we had in Mallorca! The service was beyond amazing and the rooms were spotless. Loved every minute of my stay. Will def be back! The only thing I could comment on was that the night we ate at El Olivo the manager was a little snobby. Other than that everything was perfect.

Chelsea Stander

The Belmond Hotel nestled in the Mallorcan mountains offers a truly enchanting experience. The impeccable service provided a touch of elegance to the experience, enhancing the overall stay. The hotel's unique facilities seamlessly blended with Mallorca's natural beauty, creating a sense of authenticity and charm. The incredible restaurants on-site offer a gastronomic journey, showcasing the finest local and international cuisines, adding another layer of delight to your stay. Additionally, the spa treatment surpassed expectations, delivering a truly rejuvenating and unforgettable experience. This combination of exceptional service, picturesque location, and luxurious amenities makes this mountain retreat a must-visit destination for those seeking a tranquil and indulgent escape.

Nastasija Djuric Jankovic

We weren’t staying in the hotel, but we absolutely want to come back. On our daily trip to Deia in Mallorca, we have visited this place and went for a dinner. One of the best services we have ever experienced. Pleasant atmosphere, lovely staff and tasty dinner made this evening so special. Thank you so much and really looking forward to staying at your hotel in near future. If you are not staying in this hotel, at least go for dinner there, you wont be disappointed!

Lisa Smith

Location is great and rooms too but staff is too Spanish, Spanish is heard everywhere and not as much English plus the icing of the cake is when the head waiter asked me to remove my baseball hat because it was offensive to other guests who were complaining for the MAGA words. I thought I would feel safe in an American resort despite being in Europe. I’ll never be back to Europe

Natalia S.D.

It is a stunning hotel, very beautiful site, amazing beach, classy building with great service. When I was there the rooms where lovely but quit classical, At the moment I believe its closed for renovations. Although it’s great to explore Mallorca, this hotel feels more like a place to stay put and just enjoy that area, almost like a retreat. Having its own restaurants and pool there is no reason to go further than Pollença and Formentor because the drive is quite tricky.

Preeti V

A beautiful hotel in the perfect location for a relaxing break. As soon as you enter the hotel foyer, you feel a sense of calm and relaxation; the view of the gardens and smell of the fresh flowers greets you immediately. The garden’s are so beautiful and it’s so relaxing to wander through them, the private beach is also a great space to relax and unwind. Finally, the spa is definitely worth visiting too. A beautiful hotel with so many perks, I wish we could have stayed here for an extra few days to make the most of it.

Nicky Pinto

The hotel offers a private parking just at the entrance of their private beach for 20€ per day and 2 sunbeds for 80€. You think that with these prices you would get the best service. Well no...they are all rude and do nothing for you. If you are hungry or thirsty you help yourself, go to the bar, pay almost 30€ for a so and so sangria and take it back to your sunbed. Nobody moves a finger for customers. After spending the day at their private beach I see that my car had been opened and some thefts took away my suitcase and back-bag since I had my flight back home on the same day. I immediately looked for the person in charge of security who, with very rude manners, tells me that she is not responsible and that she is also alone for the safety of the entire establishment. The same person tells me that it is very common for the thefts to be in the area but of course they told me that when it was already too late. The lack of professionalism was indescribable without mentioning the lack of support and help given the circumstances. I have been trying to post this review on TripAdvisor but apparently they don’t let customers put this kind of bed reviews in their website.

Ian Christie

beautiful hotel which i would expect for the price.exquisite rooms. gardens amazing. just be prepared to pay €55 per head to use the evening buffet and €40 to use a sunbed by the pool. both these are examples of ripping off people who have already paid for use of the hotel.