Yvonne Walker
We have just left the hotel at lunchtime.
Only booked Friday night for 2 nights so last minute.
We have lived in Spain over 20 years and we love Benidorm.
I have always wanted to stay at this hotel, as it was my Birthday on 23rd my Husband said book.
We arrived , checked in.
Booked room only as we like to keep our options open.
Went down to see cafeteria, bar area and lounge area.
The food looked dreadful the atmosphere even worse, we went into town.
My Husband likes his T . V. And sport, and likes to relax in the room , there was list of T . V. Channels, looked in English section, about 10 Channels to choose from so plenty.
After our trip out we went to room, hoping to watch a bit of T. V. with a night cap.
The minibar was empty.
Then we discovered none of the channels coincided with the list. English was in ltalian
So we searched all of them might as well have been none.
Anyway, in the morning, we thought we would make a coffee, there were 2 cups, each with 2 sachets of tea, 1 coffee, 1 sugar and no milk, it's outrageous really that this can happen.
When we go away, we like to have a read and relax with a glass of wine in a nice comfortable chair.
It's not possible at this hotel.
As we are here permanently the weather is not important to us it was raining but didn't matter.
Did not relax or enjoy the experience which is meant to be a top hotel, we wish we would have stayed home.
Will never visit this hotel again and strongly recommend that the readers of this review don't do either.
I cannot complete the up and coming questions because none of them are appropriate from our experience.
SB
Lots of noise by cleaning staff-otherwise a nice hotel and value for money.
Definitely value for money. We paid around 113 a night for 2 people including breakfast and entrance into the theme parks. However, the cleaning staff were very noisy, with loud talking on the corridors both mornings we were there that started just before 7am. The cleaning staff were in the corridor all day so the noise was a constant during the day. There was a also a lot of furniture moving noises throughout the day. Apart from these negatives, the hotel was nice and fairly empty in May. There was lots of choice at breakfast however the hot food wasn't particularly warm.
Mona Razaghnia
Firstly I would like to thank the night duty manager “Nacho” for his amazing customer service & support during our stay! As well as day duty manager for his assistance! This is the 2nd time we stayed in Grand Luxor.We had an issue with our room but at the end we got great support from the management.
Secondly I would suggest to do some refurbishment to the pool area like sunbeds,umbrellas,bathrooms’ cleaning ,…..
The last, we had a great time & kids enjoyed it.
janet
We had most enjoyable staying for the last few days here, there are more than 600 ppl of us holding conference meeting here for 4 days 3 nights, it’s such a wonderful experience here with perfect views and amazing team, all the staffs are so patient and polite and the manager Nacho is very professional, well communicated and being very helpful all the time with us, We really appreciated it. Had wondering days here and will definitely come back again. Highly recommend
Rachel Biggs
My two children (16 & 11) along with myself booked this hotel based on the quality of the rooms, the fact it was a 4 star hotel and the unlimited free access to the parks (Terra Mítica, Aqualandia and Mundomar).
The hotel is situated beside Terra Mítica theme park - Approximately 10 minutes away from main Benidorm however during our stay (10th - 20th June), you could hardly hear any noise coming from the theme park when relaxing by the pool (although most days you could see at least 6 coaches and numerous cars queuing for opening time) and it was very busy on the Monday we went.
We booked the superior with sea view room which was very spacious even with the sofa being used as a bed. The bathroom had a separate shower along with the hydro bath and double sink. Amenities within the room such as robe and slippers were a nice addition (although we didn't use the robes). For coffee lovers, I personally found the Nespresso machine / pods awful in taste, no milk is provided and you get 4 pods per day (two being decaff) 6 tea bags (2 standard tea, 2 camomile and 2 mint) but you do have a mini fridge where you can go into Benidorm and purchase milk, drinks, snacks etc and store them in the fridge.
As somebody with spinal issues, I found the master bed (two large single beds pushed together) rather uncomfortable - I would say it was a medium to hard with a mattress topper, so I got a better quality sleep on the sofa that was made up into a bed.
The restaurant offered a wide selection of food however on weekends when the Spanish families arrived for a relaxing break the selection of food was far greater, although the queue to get into the restaurant was extremely busy.
A number of the staff were very friendly, gentleman at the pool bar (where you get your towels), two ladies in the restaurant, they all made our stay very nice with their friendly personalities.
The reception order your taxis (the longest time we waited was about 10 minutes), cost to main Benidorm, Old town, Aqualandia, Mundomar and the outside Wed/Sun market were all around €15 each way and mostly very friendly drivers.
To keep your room on later than the 12:00PM check-out time is €10 per hour - Which is what we did for a couple of hours
Overall, we would stay again as the positives very much outway the few negatives - I'd just take my own Nespresso pods and tea bags etc.
My Booking
