Mohammad Razak
Changed my recent review as I have to say, the staff here have redeemed themselves really well.
The food is brilliant and the rooms are very spacious and accessible to all the facilities in the resort.
Loved the kids activities as well as the little zoo or farm you can say. Have to say, really impressed.
The staff go out their way to help and support you. If you are looking for a family friendly resort, this is your place to book. You won't be disappointed.
Nicole Parris
Room were nice and clean but a little bit dated and good do with a touch up. There was so much to do at the hotel. They even had a few animals towards the back of the hotel. I had a nice treatment at the spa. The food was surprisingly nice and a good selection. Wish they had more options for drinks. Will definitely come back with my daughter as they had a nice heated pool too.
Breanna Evoy
Very unsure how this is a 5 star resort….
Firstly, we checked in and were told we would need to pick up our key later which is no problem, but they never showed us a map, never told us if a restaurant is open to go eat something or drink something while we wait for our room to be ready. They just gave us a wrist band and said see you at 2:30pm, they were unable answer any questions about the gym hours or where the kids club was and seemed like the reception didn’t even belong to the hotel. Then later we the process just to pick up the key took over 30 minutes although they already knew everyone that would be back at 2:30pm to get the room keys… should have been prepared.
Next the room, we arrive with 2 adults and 2 kids and our room is only made with 3 beds and we need to request sheets for pull out couch, then they add a sheet on it and never give us blankets or a pillow. We call again and they just never show up to give us the blanket and pillow. So no blanket or pillow for that bed. As well, the shampoo in the room was empty on arrival. And if you showered longer than 3 minutes, the water overflowed into the hallway because the filter was so clogged in the shower drain.
Food is very average and the staff has no sense of service and what is expected. There was no replacement of oil and balsamic for over an hour. The fries and waffles run out and the staff doesn’t refill them for up to 5 minutes although you can see them done in a bin on the counter behind. At the breakfast rush, the crepe lady runs out of batter and needs to make more and is gone for around 10 minutes and there is a line up around 12 people long…. This happened every day we were there, so you would assume that maybe there needs to be more batter made ahead of time. The ice cream is empty and it again takes 10 minutes and 5 different workers before someone actually gets the new ice cream. The bar by the pool runs out of mojito mint every day before 5pm. They have a nice beach volleyball court but the volleyball doesn’t hold air, making it flat within 5 minutes of playing. There needs to be a revamp of management and staff in the restaurants. This is never to be considered a 4 or 5 star resort.
Emily R
I visited Kenzi Club Agdal Medina with a friend in March for 5 days, and had a lovely time.
The food was very enjoyable, enough variety to keep everybody happy and we didn’t get bored which can sometimes happen at all inclusives! We also liked that you have the option of a snack bar or the main restaurant at lunch time. Cocktails and wine were very enjoyable also. The Moroccan restaurant was a great experience and I recommend booking!
The staff in all areas of the hotel were so friendly and always happy to help. They do an amazing job.
The hotel itself is lovely, everywhere was clean and well kept. The grounds were beautiful and constantly being maintained. The pools were very big and had plenty of space for everyone without it becoming crowded.
Overall, I’d recommend visiting and will definitely be returning. Thank you for a great stay!
David Aubrey-Jones
The Kenzi Club Agdal Medina hotel was a great hotel when we stayed there mid-March 2024 with friendly staff and service. The food was excellent with an lovely dining area indoors or out. The grounds are extensive and well kept with lots of plants (some of the areas were being replanted), and the accomodation is well spread out and is low rise - either ground floor or one or two up. There are two main outdoor pools - a heated one and a larger beautiful unheated pool which we found fine to swim in. Both pools are well maintained and clean, and there is a separate area of great slides at one end of the larger pool. There is also a pool bar which serves food at some times of the day
The only issue we experienced was water flowing out of the shower area onto the floor as there is no edge barrier to the shower and the flow out of the drain hole was not fast enough. It may have been partially blocked.