Clo F
Will never be staying here again, I was staying in a twin room with my friend but their was barely any room to pull the beds apart so I kept having to put the bed back to access my clothes in the wardrobe the room was that small. The first morning the maid constantly rang the door bell at around 09:15 to clean the room, I said I was still sleeping and I told them not to ring the door bell for the duration of my stay unless i inform them I wanted my room cleaning, the second day she rang the door bell at 10:00 which I was awake but was constantly pressing the door bell to gain access to my room and even attempted to get in before I told her to stop the 4th day I was out and my friend woke up to the maid stood at the end of the bed shaking his leg telling him to wake up!!!!! The lifts were sending me to the incorrect floor. I leave tomorrow and I can not wait, the rooms are small, the shower is a partial frosted glass in the bedroom area so I could only have a shower when my friend was out. Next door to us have rang our bell 3 times now complaining the TV is loud despite the volume being extremely low. The air conditioning doesn’t work very well and is extremely loud so me and my friend have hardly had any sleep. Please get me out of here it’s ruined my holiday. I really do not like complaining but did queue up twice to get various things corrected but the reception desk is short staffed and I was waiting 30 minutes plus in the queue so gave up. I tried using the sky bar and it was closed for a function which i was not told at the time of booking- the only reason I paid extra for a hotel with a pool was to use it. Also there are ants coming out of the sink. The location is good as it’s in the middle of everywhere and right near the sea but I definitely will never ever be staying here or in another branch of these hotels ever again.
John Holt
In a great location and had a brilliant sea view.
The rooftop bar is very good.
However, there are issues with air conditioning not working properly, making the room too warm.
Chen Boris
First, the hotel advertised themselves with parking bay. It is a paid parking (15 euro?) which is fine, but you will have to park 10 min walk away.
Outside looks fantastic but the room and interior is old and unclean. It was facing directly to the residential flat 5m away.
We wish to chill at the swimming pool but it was closed while we arrived, so check before you book.
Breakfast is horrible. Orange juice was not fresh, food are cold. But the view is nice.
Service is okay the only plus
Courtney Barrett (CJ Renzo)
A decent hotel located by the beach, but there were a few things to complain about.
The rooms have no bedside tables.
No kettle in the room.
The toilets are open planned with just a small glass screen for very limited privacy.
Loud banging late at night.
They don't provide an iron, and instead expect you to use their laundry service.
Other than the above everything was good, and the rooms were clean.
Kim B
On Friday 2nd February 24 I went into the hotel with my husband to have a cocktail in the roof top bar as we often do. There was a notice in the lobby to say the bar was closed, but I needed to use the ladies bathroom. There were no toilets in the lobby bar. There was a sign saying they were upstairs. I was halfway up when the man on reception asked where I was going. I explained we were going to the roof top bar but it was closed and I really needed to go to the ladies toilet, but he said no!
He said we have to have drank, not just buy, a drink in the lobby bar before we could use the toilet. I am in my mid 60s and can't wait that long! I said this is unacceptable and he came running around the lobby and ushered us out the hotel. We are both pensioners and found his behaviour absolutely disgusting.
I always thought it was Spanish law that you could use toilets when necessary in bars, restaurants, hotels etc.
The hotel unfortunately does not have a complaints section on there website.
We will not be hurrying back, lots of other places!