Brian Franklin
I stayed at the resort in April 2024 and had a wonderful trip with a group of 6. We had an Excellent stay here at the Excellence Riviera Cancun! Some members of the staff made this trip what it was. Starting with Antonio at the Pool, giving us great service to our chairs and always being a lot of fun and giving great energy! Veronica at The Lobster House, was also incredible and gave us incredible service! She was such a bright spot on our trip! And lastly Chef Oscar at Spice, the Hibachi restaurant was the best entertainment of the whole trip, he put on a very fun show and great food! The rooms were also so fun to come back to in the evening as the staff did a great job of decorating the room!
Megan Crosby
Overall my husband and I love this resort! The staff is incredible and the entertainment is great!
There are so many restaurants on property and they are so good! Agave was our favorite and Amelia, Mauro, and Marco had amazing service! They went above and beyond to make sure everything was perfect! They even had the chef come out and talk us through a customized dish!
We will definitely be coming back!
Michele Boerema
My daughter and I stayed at the resort April 27-May 3rd. We had a wonderful stay. We have been to several other resorts in the area, and this was by far the best overall. Excellence makes a great first impression from the time you get there and are given cool cloths and glass of champagne.
The staff there is amazing and we were m always greeted with a smile. Shout out to several that made our stay memorable: Mateo who made our omelets in the morning was always to friendly, Walton and Eddy from The Kitchen( by the end of our stay they knew we always had mimosas with breakfast and we did not even have to ask), Marco from Agave who chatted with us and made us feel at home, the entertainment staff (Angelo, Adrian, Chris and Allisio ) who brought so much energy to Aqua Fun. The star of the week was Antonio on the pool deck! He was always there checking to see if we needed anything, was upbeat and always had a smile and boy did he hustle and work that pool deck. We really missed him on his day off as it was not the same.
The resort was nice in the fact that everything was so walkable, nothing was very far. Our rooms were always clean and we appreciated the fact that they did the turn down service and cleaned our bathrooms and provided us with fresh towels in the evening. Our refrigerator was always replenished with drinks and snacks. Loved that they had a pillow menu!! Enjoyed the coffee shop with their drinks and their rotating pastries throughout the day. We also appreciated the fact that we could get food poolside and did not have to cut our sun time short. We were sad to have our vacation come to an end. We would definitely return to an Excellence resort!
Tyler P
The service at the hotel is probably one of the best out of all of the all inclusive resorts I've been to. All of the pool side waiters are super attentive.
The resort is a bit dated but it's still a great resorts. We had a the roof top terrace room, and we had AC issues. Thankfully the front desk switched us to a different room
This place also has the amazing food in a restaurant and buffet styles as well.
The beach isn't the best. The seaweed is really bad making it not great to swim.
Overall great hotel, just not a place if you want to swim in the ocean
Nour Baba
We had an exceptional experience at the Excellence Riviera Maya from the moment we arrived. The staff was incredibly professional and so kind.
We got the swim up room with direct pool access and a private day bed. The room was beautiful and clean. A/C worked well. The room had no noise and was secluded. We slept like babies!
The restaurants had delicious food. Our favorite was Spice. The service and food were top tier. The host Rodolfo was kind and took such care of us!
We have been to many resorts and Excellence beat them all! We are already booking are next Excellence vacation at one of their other destinations!