Claire Payne
Overall very disappointing. Our experience led us feel this was definitely not a 5 star hotel.
Pros: Hotel grounds are lovely and peaceful, rooms are a good size (although a little tired), and everything lovely and clean.
Cons: On two days we wanted to sit by the pool. First day there was not a single sun lounger free, not one, so had to hang around the pool and wait for someone to leave. Ended up with two loungers between four of us after an hour, so two of us had to go back to the room. No pool towels at the pool - none! Similar experience second day, only managed to get three loungers, so my two teenage sons had to share a lounger. Made it feel like a cheap 3 star hotel.
Very long waits at the pool bar and restaurant. They had run out of some real basics - coke, ketchup etc.
Neal Armstrong
Beautiful hotel. Higher spec and luxury than we expected. And good value. The staff are super friendly but there are challenges over the organisation. We waited repeatedly for service at the pool / bar for over an hour at a time. Breakfast is a scrum down. 5 out of 7 coffee machines were never working, not enough plates or bowls - or seats! As a result we are outside of the hotel. We did go during Ramadan so hotel was very busy. Oh and the peacocks were pretty but very noisy living outside our room from 5am!
OCP
Extremely disappointed with my second stay here. I was hoping for the same great experience I had on New Year's 2023, but unfortunately, there were multiple issues during my 3-day stay.
One day, my room was only half-prepared, with no towels and a bed that was haphazardly made, with sheets and pillows strewn on the floor.
Furthermore, the breakfast service was chaotic during a rainy day, with over 50 guests waiting in line. The staff was unable to handle the situation effectively.
Additionally, in the poolside restaurant it takes hours for them to attend to you, pick up your order, and bring you anything you've requested. For example, I attempted to enjoy a beer at the bar, but after an hour and interacting with three different employees, I still left without my drink. On another occasion, we sat at a table for over an hour, which hadn't been cleared from the previous guests and still when while we were eating still didnt clear it. As a result, when it got windy, glasses and bottles began falling and breaking, yet the staff left them on the floor. This level of disorganization and inefficiency is deeply frustrating and detracts from the otherwise relaxing ambiance that a place like this should provide.
Lastly, I booked and paid for two 60-minute spa massages, but they ended up lasting less than 50 minutes, which was highly unprofessional.
Overall, my experience was negative, and it's a shame that the hotel is no longer able to maintain the high standards I experienced during my first visit.
Rajinder Gill
Brilliant family resort in great location, 10 minutes from the airport, so there's no rushing around. The buffet has some great food. If staying full board, I would advise you to gain clarity on where exactly you can eat your different meals.
A T
As mentioned by previous reviewers, this hotel claims to be 5-star, but it should be more like 3 or 4. While the rooms may seem decent at first glance, upon closer inspection, issues like chips and dodgy paint jobs become apparent. I'd advise against booking Deluxe rooms, as they're situated in a building further away and are below standard. For example, the lift is particularly unreliable, marked with scratches and making rattling noises, and closing abruptly on people. They did provide us with another room after we brought all the problems up, but it was too late! They should’ve just given us a decent room from the start.
In terms of service, the staff were consistently slow and disorganised. Check-in was a hassle, with nearly an hour's wait - not an ideal start. It seems the hotel is understaffed overall.
Furthermore, their spa services are overpriced. I suggest exploring spa options in the city, where prices are nearly half of what this hotel charges.
Pool area was okay though. 3 to choose from.